UNIT 8 LEGISLATION AND ETHICS IN TRAVEL AND TOURISM SECTOR {UBC}

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UNIT 8 LEGISLATION AND ETHICS IN TRAVEL AND
TOURISM SECTOR {UBC}
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Executive summary
In this report, as a sustainable manager Thomas Cook wants to promote ethical behaviour in their
hospitality organisation. Various ethical dilemmas can generate in the travel and tourism sectors
like cross cultural conflicts or provision of visas to the consumers. This develops adverse
condition of the hospitality sector. Also various CSR policies like One million Heart program of
Thomas Cook and gathering fund for charity is discussed in this report. These CSR policies help
Thomas Cook to maintain sustainability in their business and promote an effective work culture.
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Table of content
Introduction......................................................................................................................................3
LO1: Legal framework in travel and tourism..................................................................................4
1.1 Explanation of legal and regulatory framework..................................................................4
1.2 Surface, sea and air transport law..........................................................................................4
LO2: legislation to health, safety and security................................................................................5
2.1 Impacts of principles..............................................................................................................5
2.2 Analysis of legislation related to equality..............................................................................7
LO3: Understating consumer protection legislation........................................................................9
3.2 Relation of legislation to travel and tourism sector...............................................................9
3.1 Explanation of contract legislation........................................................................................9
LO4: Role of business ethics.........................................................................................................10
4.1 Analysis of ethical dilemmas...............................................................................................10
4.2 Analysis of corporate social responsibility..........................................................................11
Conclusion.....................................................................................................................................12
References......................................................................................................................................14
Bibliography..................................................................................................................................17
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Introduction
Travel and tourism industry have to supply quality safety and consumer protection process for
success in challenging market. The objective of this study is to deliver effective information
regarding regulatory and legislative framework of England and Wales for success in competitive
market. In addition, this discussion also supplies quality data about laws and acts of United
Kingdom for travel and tourism industry to provide standard facilities. Researcher should supply
effective management and strategies for managers of Thomas Cook to improve health and safety
process for success. Similarly, this study discusses different legislation which is required
consumer protection relationship and customer social.
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There are several acts for improvement of
development process to enhance corporate
social responsibilities to deliver quality
facilities through smooth functional process.
Similarly, management of Retail Travel
Consultants organises training development
program to enhance awareness among
employees for improvement of organisational
objective.
1.1 Explanation of legal and
regulatory framework
Legislation and regulatory framework are
connected with travel and tourism industry
through different ways to provide sufficient
facilities to stakeholders from various
organisations. There are several departments
in a travel and tourism organisation such as
marketing, interrelationship, transportation,
accommodation, food and beverage (Font and
McCabe, 2017). Thus, legislation comes into
front of management of various organisation
to serve quality facilities to their customers
develop effective travel industry in UK.
Since, excellent service can attract large
number of customers from international
market. Legislation framework is the
effective decision processes in travel and
tourism industry to make effective scheduling
strategies for reduction of legislative process.
Management of different organisation have to
enable organisational management
framework according to government acts and
rules. There are several types of acts and
regulations in travel and tourism industry
these are mentioned below:
Health and Safety Executive (HSE):
Health and safety Executive is a prominent
government agency of UK who take
responsibility to encourage employers of
different companies to enhance effective
health, welfare, and safety to reduce various
risks issues in workplace (Manhas et al.
2016).
Strategic Rail Authority: This is one of the
non-departmental public bodies of United
Kingdom which was developed by
government under Transport Act 2000
(World Travel and Tourism Council, 2019).
Strategic Rail Authority helps management of
several organisations to set effective business
management strategies for travel and tourism
industry.
Health and Safety Commission (HSC):
This is another statutory corporation of UK
which was established under Health and
Safety at Work Act 1974 to focus on risk
prevention process in every organisation.
They supplies policies to management of
business companies to protect their workers
from risk which may take place at working
time.
Maritime Authorities: There are several
voluntary authorities or agencies those who
are working for prevention of various issues
at ocean in travel sector. Thus, managers of
Retail Travel Consultants have to arrange
different safety accessories such as
helicopter, life jacket, boat to face accidents
in different tour through ocean (Health and
Safety Executive, 2019).
International Air Transport Association
(IATA): This is a private organisation in
world to promote policies and scheduling
different operational process for airlines for
safety, security, and reliability (Manhas et
al.2016). Management of different airline
travel and tour industry have to obey
procurement of IATA.
Association of British Travel Agents
(ABTA): Association of British Travel
Agents is a prominent travel agent of UK
who delivers relevant suggestions and
operational process to resolve different issues
in international travel sector.
Civil Aviation Authority (CAA):
Civil Aviation Authority takes responsibility
to make regulation to provide safety different
aviation organisation. Hence, Retail Travel
Consultants should obey air traffic rules and
regulations to protect their licence from
different issues.
Air Travel Operators’ Licensing (ATOL):
Air travel organisation of UK has to supply
quality services to their consumers through
effective supply chain including data
protection process. Further, managers have to
protect transaction details of consumers as
well as they have to refund offer to guests.
1.2 Surface, sea and air transport law
Moreover, consumers are the key part of an
organisation to expand market size through
effective management strategies to retain
their valuable customers to gain more
revenue. Every organisation does not want to
lose their customer in travel and tourism
industry. In order to carriage customers of
world for travelling, management should
obey their laws which are concern with
surface, air, and sea. The Carriage by
Railway Act, 1972 and Carriage of Passenger
by Road Act 1974 are applicable for surface
travelling (UK legislations, 2019). Managers
of several business organisations always obey
the Athens Conventions Act 1974, Tourism
Act 1969, International Convention and
regulation for environment and ecosystem
including customer interest. According to
Szyliowicz et al. (2016), travel companies are
responsible to provide insurance to their
customer regarding different tours.
LO1: LEGAL FRAMEWORK IN TRAVEL AND TOURISM

LO2: legislation to health, safety and security
In order to involve in effective legislation and framework process in travel and tourism,
management of various travel and tourism organisation introduces different types of operations.
Therefore, government authorities of United Kingdom are very much sincere about their peoples
regarding workplace safety and consumer protection. Moreover, management of Thomas Cook
have to analysis impact of different legislative and regulation process on competitive business
market. Based on following discussion, these study analysis informations about evaluation and
impact of different legislative framework in travel and tourism business. Similarly, managers of
Thomas Cook have to access different development training process to prepare effective health
and safety process at workplace. Moreover, researcher provides quality information regarding
operational process of travel and tour operator agencies.
2.1 Impacts of principles
Therefore, managers must be flexible to take appropriate decision regarding prominent business
environment in effective supply chain management. There are several service processes such as
consumer behaviours, quality of foods, accommodation and services. There are different types of
impact of various regulations and acts on business in travel industry. Further, aims of different
legislative framework in travel industry are to supply quality safety accommodation to
consumers (Deonandan, 2015). Moreover, Thomas Cook faces different cases in different courts
in UK such as Magistrates Court. In addition, there are Crown Court, County Court, Supreme
Courts, High Court, and Constitutional Courts. Thus, Managers have to obey different
principles of travel and tourism industry. Based
Carriage of Passenger by Road Act 1974:
In references to this act, managers are responsible to transport carriage appropriate by
implementing effective supply chain to achieve success in competitive market. Similarly,
Thomas Cook supply quality services to transport customer accessories through relevant
operational process.
Work Practices:
Work practices scheduling must be needed in a business organisation to maintain several
operational process. Hence, team leaders have to take responsibilities to provide effective
suggestion to their employees to reduce various issues in travel sector. Similarly, Thomas Cook
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provides incentives to their employees to enhance prominent work practices (Bramwell et al.
2017). Legislative framework can reduce different workplace conflicts in business environment
in competitive market.
Guidance:
Management of Thomas Cook can increase awareness of employees regarding different acts and
regulations which has strong impact on business market. Hence, Thomas Cook can deliver
different policies and codes to their staffs to improve their behaviour and technical approaches.
Presentation of issues
Traveller wants to get better presented services from different travel companies to enhance
entertain opportunities to get relief from daily life. Management of Thomas Cook can present
services by using new technologies to present decorated services to attract consumers.
Minimise harassment:
Since, employer can take different actions regarding unexpected behavioural and physical
harassment. Thus, different regulation of travel and tourism industry can reduce harassment
issues in business environment (Bilgihan et al. 2016).
Training and development:
In order to implement new process or advance technology, managers are responsible for
providing training and development program to their staffs. Training and development program
can increase skills and knowledge regarding different types of effective services for customers.
Sustainable development
Sustainable development is depends different excellent working process. Therefore, Thomas
Cook wants to enhance sustainable development by using different corporate social
responsibility activities. Further, management should reduce different harmful waste of different
tours for improvement of organisational objective.
2.2 Analysis of legislation related to equality
Legislation and regulatory framework are connected with travel and tourism industry through
different ways to provide sufficient facilities to stakeholders from various organisations. There
are several departments in a travel and tourism organisation such as marketing, interrelationship,
transportation, accommodation, food and beverage (Schuckert et al. 2016). Thus, legislation
comes into front of management of various organisation to serve quality facilities to their
customers develop effective travel industry in UK.
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Health and Safety at Work Act 1974:
Managers also have to supply quality health and safety program to protect their stakeholders
from different probable risk. Hence, manager has to provide development program to their
employees regarding issues in sustainable development process.
Equality Act 2010:
On the other hand, managers may reduce workplace conflicts and different discrimination by
introducing adequate policies for their employees. As per the observation of Hall et al. (2015),
various travel and tourism organisation have to supply sufficient services to their customers to
gain their engagement in organizational operation.
Data Protection Act 2018:
Nowadays, it is a major issue in international business environment to secure important
information. According to this law, companies have to pay same amount salary to their
employees those who are in same positions. Hence, managers may supply quality services
through their team leaders to reduce several conflicts and issues in workplace.
There are several types of business discrimination in travel and tourism industry which are:
Direct and Indirect:
Management or different public body applies various significant acts directly or indirectly to
protect customer oriented services as well as employee expectation. Another purpose of key
legislation is to enable appropriate health and safety programs (Salvatierra and Walters, 2017).
Therefore, managers should introduce supervisors to collect relevant information about business
environment in travel sector.
Perceptive:
Implementation of different legislative regulations can reduce negative perception of employees
to access standard working process. Similarly, government of United Kingdom also supplies
policies to various organisations to enhance fair trading operations.
Disability:
Therefore, travel organisation has to adopt different types of facilities to disabled customers to
gain prominent reputation in international market to reduce complexities (Rahimi, 2017). As well
as, managers are liable for providing appropriate facilities to consumers to enhance revenue
generation from national and international market.
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3.1 Explanation of contract legislation
Organisational contract is basically defined as
the legal rule among two or more authorities
in UK for exchange of goods and services
that is enforced by UK law. Every hospitality
organisation has a contract with their
customers who set out details about payments
and services Amaro and Duarte, (2015).
Every travel contract has some specific terms
and conditions like place of destination where
traveller intended to go, arrival and departure
time, cost of stay. In case of communication
failure these conditions can help customer or
organisation to withdraw these contracts.
There are some standard facets which is
relevant to the contracts.
● Offer: It is basically a statement
which helps to inform that offer in
good position to become accepted by
the consumers. According to Ateljevic
and Page, (2017) this mainly made
between organisation and the
consumers. It needs presence of both
parties and a suitable condition in
order to accept. As an example,
Thomas Cook offer statement at the
time of staying in the hotel.
● Acceptance: If the consumer is ready
to accept the offer. As an example, in
a contract for holiday of Thomas
Cook it would the final amount of
purchasing any services after a
prolonged discussion with the
organisation.
● Consideration: In order to make a
contract to become valid it needs the
acceptance. Without a proper
consideration it is just an agreement
that is not produced according to the
laws. Under this kind of holiday
contracts holiday package charges
will be considered.
Capacity: It basically refers to the capacity
to enter in a legal contact of UK. Under this
holiday contract Thomas Cook basically
mentioned capacity to possess a certain age,
duress (Thomas Cook, 2019). Those are some
important aspects as it needs to declare
whether the consumer is at least 18 years age
or not.
Certainty: The rules and regulation that are
basically mentioned in the contract have to be
clear as well as common to organisation and
consumers. If these requirements are not met
by all parties then the contract is not
considered as valid. As an example, Thomas
Cook sometimes faced challenges with
respect to miscommunication with clients
regarding the staying in the hotel.
Contracts on supplying goods means
customers can expect a quality state of
services from the hospitality sectors which
serve better care and skill. Whenever a
contract has been made between consumers
and organisation, hotel room quality should
be maintained according to the cleanliness
standard of hospitality organisations of UK
(Budeanu et al. 2016). A holiday contract of
an UK hospitality organisation has some
qualities like
Agreement between the clients and
organisation agent are made. Full details of
holiday package under the website photos and
advertisement. Personal requirements of
consumers are valued. Various different
regulations for consumers and some common
terms between both parties such as name and
place of the destination where consumers are
going to stay during the holiday are also
considered here. Additionally, level of
consideration and other relevant factors about
that specific destination are also considered
as common terms between the parties.
3.2 Relation of legislation to travel and
tourism sector
Legislation of UK for consumer protection is
basically aims to protect the rights of
customers from being breach by the
hospitality organisations and various travel
agents.
The Trade Description Act 1968 helps to
prohibit various indicators that can mislead
the prices of services, accommodations and
goods (UK legislations, 2019). The
Consumer Protection Act of UK 1987
develops rights for consumers and duties of
organisations. Organisations have some
responsibilities to mention important
information about services which are meeting
the health and safety related issues (Chen et
al. 2017). In addition to that, it also develops
different provisions for the challenges like
unfair operations in business, fraudulence,
and liability of products.
The package Travel Regulation 2018 make
sure that any kind of miscommunication
should be corrected by the service providing
organisation after making some important
arrangements for the consumers. It also
provides some essential requirements for the
development of a holiday contract. In order to
make a holiday contract valid in UK it has to
consider some facilities like transport and
other services for tourists.
Organisations have to provide relevant tour
packages according to Package Holidays and
Package Tours Regulations 2018.
Hospitality organisations that arrange air
travel need license for organising air travel.
This license makes the tourists financially
protected as a way of insurance and trade
account (Ebi et al. 2018). Contract also
developed to modify disclosures which
provide authentic data and extend the
applicability. Additionally, it also provides a
standard service to the consumers according
to the law.
LO3: UNDERSTATING CONSUMER PROTECTION LEGISLATION

LO4: Role of business ethics
4.1 Analysis of ethical dilemmas
The hospitality sector of UK is highly complicated sector to study as there are various aspects
that are under development and also unregulated. In this travel and tourism industry, sectors like
logistic management of different hotels, management of hospitality organisations are mainly
depending on different aspects that are independent from each other. One of the main sectors of
travel and tourism is hospitality which basically depends on building a proper relationship with
consumers and serves them according to the requirements at reasonable price (Gasimov, 2018).
There are different studies on hospitality management that are mainly focused on cross cultural
challenges. In addition to that, political factors like instability of government, Brexit issue and
disfunctionality of regional government can be a great barrier for activities of tour and traveller
organisations (Hao et al. 2015). Even riots or terrorist attacks or threats of any mishaps do not
provide a effective picture to the tourists and it can have adverse impact on the travel and
tourism business. It develops the responsibility of trade officers of UK to check some issues that
are listed below.
● Application of trade description that is false by the organisation.
● Giving false advertisements about various provisions of hospitality services and
accommodations.
Various social and cultural factors are weaved based on the functionality of organisation, society
where they are operating and communities. Tourists are basically divided according to their age,
sex and economical background. In order to attract tourists to enhance hospitality sector business
government of UK are sometimes provides last minutes visas to provide quality documentation
without any issues. However, UK is mainly bond by different regulations of tourism sectors
which includes lots of documentation before entering the country and various paperworks
(Hindley and Font, 2017). This needs to be submit before landing in UK and without government
clearance individual can never enter in the country. This is a highly lengthy procedure which
includes providing visas therefore it is tend to become very costly. This ethical rule helps in
● To maintain the quality standards of the goods.
● Develop liability of services.
● Stops unlawful price indications of services.
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Some research on hospitality sectors of UK have shown that there are some basic areas that can
develop dilemmas and also have significant impact on the business of hospitality sector. Those
are corruption, taking bribe from the consumers, discrimination based on race and gender,
physical and mental harassment. Also harming natural resources as well as selling foods that do
not passed food quality act are also includes in this dilemmas. Corruption is basically misused by
the higher authorities in order to fulfil their personal reasons. It is a criminal offence according to
UK Bribery Act 2010 (UK legislations, 2019). It also includes extortion, misappropriation and
other financial misconduct.
Various nongovernmental organisations are fighting for proper implementation of Sex
discrimination Act 1975 so that women get same opportunity and pay scale as of men. Some
recent study on workplace has shown that women of UK are facing discrimination at workplace
which needs to be demolished. Child labour is also become an issues as they are used like
helpers or representatives in some low level hospitality organisations. Due to adverse impact on
Brexit unemployment rate has increased to some level (Lah and Sexton, 2017). In addition to
that, child trafficking, molestation as some facet that is criminal offence in UK.
4.2 Analysis of corporate social responsibility
Corporate social responsibility of hospitality sector is a social strategy taken by Thomas Cook to
pay some share back to the community. It basically refers to various activities like protection of
Environment, maintenance of business without workplace discrimination and sustainable
business development. In order to conduct corporate social responsibilities Thomas Cook has to
form partnership with various local communities. As opined by Law et al. (2015) this helps them
to find out different requirements of consumers and work according to it. CSR policy of this
hospitality organisation mainly aims towards use of social and environmental resources so that
less wastage can be generated. Organisation is also focusing on the diverse environment and
maintenance of cultural heritage of UK.
CSR policy of Thomas Cook can be divided into some parts.
● Environment: The main reason of this function is to maintain a balance in the
environment to promote quality views of a specific region to promote hospitality
business.
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