Travel and Tourism Legislation and Ethics: A Report for [Course Code]

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Ethics and legislation in Travel and
tourism sector

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................2
1.1 Explain the legal and regulatory framework of the travel and tourism sector with reference
to England and Wales..................................................................................................................2
1.2 Discuss surface, sea and air transport law.............................................................................2
Task 2...............................................................................................................................................4
2.1 Evaluate the impacts of the principles of health, safety and security legislation..................4
2.2 Analyse legislation that relates to equality with reference to a UK tour operator and travel
agency..........................................................................................................................................6
Task 3...............................................................................................................................................8
3.1 Explain contract legislation in relation to travel and tourism customers...............................8
3.2 Explain consumer protection legislation...............................................................................9
Task 4.............................................................................................................................................10
4.1 Analyse ethical dilemmas faced by the travel and tourism sector.......................................10
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business......................................................................................................................................11
Conclusion.....................................................................................................................................13
References......................................................................................................................................14

Introduction
There are different types of stakeholders that are being taking active participation in growth of
the tourism sector. These stakeholders include travellers, service providers and different
functions that are being related to growth of travel and tourism. Current report is all about
discussing the impact of different ethics and legislations that lead to development of travel
industry. Report will consider the regulatory framework of Wales and England to have better
understanding of ethics. Current report will discuss about different laws that are being related to
different modes of transport. In addition to this, influence of the principles would be elaborated
regarding implementing health, safety and security legislations. Last part of report would discuss
regarding proper selection of legislation and key laws of corporate social responsibility.
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Task 1
1.1 Explain the legal and regulatory framework of the travel and tourism sector with reference to
England and Wales
There are different kinds of legislation and regulatory framework that are being highly
interlinked with the tourism industry in different manner. Legal framework is being concerned as
follow of different policies and procedures that helps in legal running of the business. This
motivates the positive interactions among the stakeholders of the organisation (Mason, 2015).
There are different standards that are being effective for maintaining the quality and hospitality
of products and services. In addition to this, legal framework is based on following the rules and
regulatory framework is based on following the codified legislations.
Judicial Structure of the UK
Supreme Court is being responsible for taking the final decisions within the judicial structure of
UK. It owns the overruling of the decisions that is of lower costs and decisions are being
effective for overcoming the conditions of complexities. The judicial structure of UK is more
effective and Supreme Court is being taking more effective decisions as compared to high court.
Such court follows the judicial systems of Chancery, Queens’s bench, civil division and the court
of Justice (Murphy, 2013).
Such divisions in the court are effective to involve judgements that are from district court and
decisions of high court. Legal framework of judicial structure helps in meeting with the
satisfaction of the stakeholders. However, the focus of the criminal structure and laws are based
on developing the tourism industry and civil law is based on regulating the contracts of parties
that helps in meeting with equality of tourists and the local communities (Hassan, 2016). There is
different travel organisation and for them it is compulsory to follow such kind of legislations.
1.2 Discuss surface, sea and air transport law
Legal and regulatory framework is being followed to meet with the transactions of surface, sea
and also the law of transport.
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Development of Tourism Act,
1969: British authority of
tourists is being responsible for
introducing and regulating the
act that has helped to maintain
the coordination between
organisations of tourism. The
Act is being responsible for
proper function of the Visit
Britain and English council of
Tourism.
Air law: Warsaw Convention of 1929 is being
responsible for travel passenger’s safety and
managing the international carriage. It is effective to
check the luggage in order to avoid any kind of
damage and risk to the passengers. On the other hand,
The Five Freedoms Agreement of 1944 helps in
exhibiting the laws and regulations that is associated
with having proper landing within the territory for
traffic, non traffic and comfortable and safety landing
of the passengers (Holden, 2016).
Sea Law: This includes the transportation with the
help of water cruises, ships, etc. International
maritime organisation is generally responsible for
maintaining the security and safety of the passengers
and the goods. The Athens Convention, 1974 is being
effectively responsible for meeting with the damage
that is being carried out the passengers and helps in
proper functioning of the ships. The International
Convention for the Safety of life at Sea (SOLAS) is
generally liable to passenger craft regulation with the
use of necessary equipments of safety purpose.
Surface Law: Generally the International Carriage of
Passenger by Road Act, 1979 is being associated with
managing the flow of laws within the surface areas.
This includes following the laws on customers that
are being mainly travelling to land transport such as
rails, bus, etc. In this law, individual have the right to
protect the right of the passengers and they are being
liable to ask for any loss that is being caused to their
personal things because of their transport. However,
Law is being enforced towards carrying out passenger
and product transport (Abeyratne, 2012).
Legal and regulatory framework of the travel and tourism
sector
Transports Acts 1980 and 1985: This act
promotes the transport of bus and promotion
of the associated routes. This act promotes
the development in transport sector and
enables the travel to different routes.
Package Travel and Package Tours
Regulations 1992: The act provides support
to the customers as it is effective for
designing of the suitable tour package and
develop the experience of the customers, It is
effective for the tour operators to carry out
the mandatory task that is being effectively
planned under such act (Hall et.al. 2015).
This motivates the development of overall
travel industry and helps in standardisation of
the overall process of the legal framework
within the tourism sector. This involves the
effective development of travel organisation
and highly motivates the involvement of the
stakeholders
In addition to some of the acts there are different regulations that govern the
flow of tourism within the industry. Such regulations leave greater influence on
the productivity of the tourism. This includes:
Health and Safety Commission: This commission is responsible for protecting
the safety and security of the people and also governs the rights of the
employees with motivating the health standards and enhancing security within
the premises. Such commission is also helpful to motivate the health and safety
procedures and updates in the regular manner (Peeters and Landré, 2012).
Association of British Travel Agents (ABTA): This guides some of the travel
agents to have effective designing of the tour package and activities are being
undertaken to meet with insurance and facilities of booking. Different activities
of England and Wales are being regulated with the help of such associations.
Surface, sea and air transport law in relation to the carriage of
passengers

Task 2
Introduction
The organizations in the tourism sector should execute the legislations that give safety, security
and equality to the organization employees as well as customers. The tour operators in UK will
have positive impact by implementing the mentioned acts and laws that will also offers
employees commitment towards their business and customer satisfaction along with. The present
task will focus on the TUI tour operator who operates in UK at large scale.
2.1 Evaluate the impacts of the principles of health, safety and security legislation
The issues in the travel and tourism sector are being identified with the help of giving higher
focus towards safety, security and health legislations. This enables TUI to overcome the
hazardous conditions and overcome the accidents that occur in the industry. Safety is being
effectively promoted within the working environment with the application of legislations that
also leads to promotion of relationships between TUI and employees. It is effective for the tour
operator to maintain the safety and security of the employees along with serving the best quality
to the customers (Lundgren and McMakin, 2018). It is responsibility of the TUI managers of
workplace to follow the legislations and create the safe working conditions. Some of the acts are
being highlighted below:
Occupier’s Liability Act, 1984: It is the effective responsibility of the TUI to take regular
actions and ensure that safety is being provided to the visitors. It is necessary for the employer to
safeguard the premises and also implement legislations wherever they are required. In order to
avoid the hazardous conditions and accidents warning signs and proper safety tools are being
guided by the owner of TUI for health and safety of the patients (Tarlow, 2014).
Health and safety work act 1974: This ensures the promotion of health and safety conditions of
the employees and providing them the safe working environment. It is effective for TUI manager
of organisation to measure the regular check on the process followed by employees to provide
services to the customers. In addition, monitoring is also done as per reducing the hazards in the
working environment (Swanson and Edgell 2013). In this, infrastructure of the TUI must be
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proper and team members must be guided as per safety of the passengers and training is being
provided towards safety of the passengers during transport.
Data protection act 1988: According to such act safety is also needed to be maintained
regarding protecting the personal details of the employees and also the customers. This will
overcome the situations of theft of the data and also lead to maintain the safety of the customers’
details for future marketing strategy or any kind of information needed by the TUI organisation.
As per the analysis of some of the legislations, it is the main responsibility of the TUI of the
premises to follow such legislations that will help in overcoming the health and safety within the
working environment (Council, 2014).
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2.2 Analyse legislation that relates to equality with reference to a UK tour operator and travel
agency.
It is effective responsibility of the organisation to maintain the equality by offering equal
opportunities to different team members. It is necessary for providing the satisfaction to the
travellers as they can help in enhancing the growth of the organisation. For the current task, TUI
is taken as one of the leading tour operators that organises international tours to different
countries. It is effective for TUI to take actions regarding promotion of the equality and reducing
the chances of discrimination. Some of the legislations that promote equality include:
Employment Protection (Consolidation) Act, 1978: It is effective for the TUI to have the legal
formalities of written agreement that concerns about the conditions of the employment. It is
effective for employer to provide equal employment opportunity and no discrimination must be
observed on the basis of caste, creed, age, sex, religion, etc. Employment contract must give
concerns regarding equal pay scale, joining dates and additional personal details. Extra benefits
are needed to be provided to the employees that is effective to providing insurance benefits,
schemes, etc that would maintain the satisfaction of the employees of the organisation (Figueroa-
Domecq et.al. 2015).
Disability Discrimination Act, 1955: TUI must not avoid employment of disabled people as
they turn out the best efficiency. Disabled must be provided opportunity to show their talents and
efficiency can be enhanced in performing their task. Terms and conditions must be cleared with
such employees and extra benefits can be provided to them regarding their health and safety.
Race Relations Act 1976: This guides employees to follow the key policies and procedures that
are being related to avoiding the discrimination on the basis of race. TUI must not be allowed to
make feel employees that they are being avoided due to differences in race (Figueroa-Domecq
et.al. 2015).
Employment Act 2002: This act supports organisations to overcome the differences on the basis
of permanent employees and temporary employees. The contract signed between employer and
employees must be strictly followed and terms and conditions must be clear by the employees to
have protection of the laws of the employment.
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Human Rights Act 1998: This boost the morale of the employees for being satisfied for
working in the workplace and employees are being liable to claim for their rights with having the
strong legal systems in the parts of the UK (Maniatis, 2016).
Sex Discrimination Act, 1975: TUI with such legislation is required to analyse the conditions
that can overcome the discrimination. Within organisation equal opportunity must be provided to
both male and female for promotion of equality (Clift and Page, 2015). It is necessary for
employer to regularly monitor the conditions and take relevant actions to overcome the
discrimination that takes place on the basis of sex.
Conclusion
As per the analysis of different principles of the equality, strict follow of such legislations can
overcome the disputes among the organisation and also safeguard is being provided for the rights
of the employees. This enhances business to take advantage of the equal opportunity and
enhance the satisfaction of the employees in TUI.
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Task 3
3.1 Explain contract legislation in relation to travel and tourism customers
8
Contract is being defined as the suitable kind of
agreements that is being signed between one or
more party. Such contract follows the key laws
and legislations regarding any of the services of
decisions in travel and tourism sector. TUI signs
contract with the customers. As per the scenario,
TUI as per the contract is liable for the
dissatisfaction of the customer (Evans et.al.
2012). Here, consumer is liable to withdraw the
contract if he is not satisfied with the service.
This contract contains all the terms and
conditions that are being signed by the employer
and also details regarding the cost of
accommodation, destination visit, the key arrival
and departure, etc. Such factors are being
followed by the organisation and are being greed
by both organisation and the Travellers.
Stages of entering into contract
Offers are another kind of elements that is being designed by the organisation to gain attention of the customers.
This is also mentioned in terms and conditions of the contract and with the agreed terms and conditions. Another
element includes the suitable kind of acceptance where the customer is being ready to agree as per the offer. This
includes the acceptance regarding pricing, and other services of the organisation. Active consideration is the final
confirmation regarding the acceptance of the offer and charges are needed to be paid as per the considerations.
For designing the contract, consumers must be above the age of 18 and must agree towards the conditions of
package that is carefully read by the customers. Both the parties that include organisation and customers must
have the positive relationships and agreed by both otherwise the contract is being marked as invalid. It is
effective to have the communication between both the parties (Smith, 2014).
For designing the key holiday package, legislation is
being followed that includes the consumer law 1990
that states some of the conditions regarding customer
satisfaction and also products and services that are
being offered. The contract is being generally signed
regarding providing the travel package and details
are being mentioned regarding bifurcation of the
package as per cost and quantity of the services.
Holidays and Package Tours Regulation of 1992 is
involved highly in designing the holiday package for
the travellers (Vellas, 2016. ). It is effective for the
consumer to gain the high quality of the products and
match with the considered level of satisfaction of the
customers. It is effective for Tour operator to charge
what is the actual values of the services that includes
comfortable Hotels, transport, etc that matched with
the concerning satisfaction of the organisation
effectively.
Contract legislation in relation to travel and tourism
customers

3.2 Explain consumer protection legislation
9
The main objective of consumer protection legislation is being based on meeting with the level of satisfaction of
the customers and also agreeing on the terms and conditions of legislation. This helps organisations to meet with
satisfaction of the travellers and boost the gradual performance of the business. One of the legislation includes
Trade Description Act 1968 that restricts organisation to tell the wrong prices to the consumers for the services of
travel and tourism. Government also takes actions regarding protection of the rights of the consumers and actions
are being taken regarding false display of the product within the market (Greenwood and Dwyer, 2014).
Consumer protection legislation
As per consumer protection act 1987,
consumers are liable to take actions
regarding their level of dissatisfaction
and withdraw the amount in contract
if it does not meet the level of
expectation of the consumers.
However, organisation has the
responsibility of delivering proper
information to the consumers
regarding the correct package and
taking in consideration the health and
safety of the patients (Howells and
Weatherill, 2017. ). The law protects
and overcome the activities that are
being related to manipulation, fraud,
inconsistent business practices, etc.
This maintains the effective
relationships between the
organisation and the consumer’s of
purchase the product from particular
travel agency.
As per the Trade regulation 2008, consumers are being liable to
protected against the value of the products and services and also
surcharge applied, payment mode, taxes, prices, etc. The terms and
conditions of the package must be agreed by the consumers
regarding additional activities such as swimming pool, route
preferences, etc. In addition, Travel regulation 1992, states that
proper communication would lead to generate more amount of
satisfaction of the customers and at the end consumers or travellers
must be cleared with the level of services against the amount they
are being paying. It is effective for organisation to sign the contract
as per the services provided as per the package that includes
accommodation, transport, additional services, etc. In addition to
this, Air travel organisers must have the travel license that protects
the Travel’s choice and provide insurance towards their activities
(Howells and Wilhelmsson, 2017. ). This includes organisation to
disclose the confidential information with the consumers and take
actions regarding protection of some of the discounts offers and
additional services that might be charged. In addition, before
signing contract customers are being liable to bring modifications
in the travel package.

Task 4
Executive summary
Dilemma is the situation where the organization has to take the decision in favour or against. The
study focuses on TUI tour operator who also faces from several dilemmas like cultural
constraints, corruptions, employment and marketing issues, discrimination and customer footfalls
etc. These dilemmas are to be timely overcome by TUI to meet the demand and supply of the
organization with giving effective customers services. The role of corporate social responsibility
is to be placed by TUI to show the ethical practices are considered effectively to maintain the
wildlife, conservative resources and heritage of the country.
Introduction
The tourism organizations are at urgent needs to solve the dilemmas and problems that are taken
as the barrier for the TUI organization success. The firm will determine the various ethical
dilemmas so as to take the regular supervision for resolving the issues. On this concern, the study
will also focus on the corporate responsibility of the TUI for the common public and society.
4.1 Analyse ethical dilemmas faced by the travel and tourism sector.
There are different ethical dilemmas that have been faced by TUI regarding maintaining the key
position in travel sector. Such dilemmas include unethical issues of customer, income leakage,
mode of employment and marketing activities. TUI is being facing ethical issues in terms of
income leakage as money that is decided for promoting social welfare is being invested to the
country’s economy. Also inclusive package holidays design is being facing leakage in terms of
changing economic conditions of the country.
In addition to this, cultural dilemmas are also the issues that are being faced by TUI as there are
many of the cultural constraints that restrict the residents to travel to other country. UK follows
the strict regulations and complex process of providing the VISA that lowers down the footfall of
customers as no major security is being observed by the customers regarding travelling to other
country (Lovelock and Lovelock, 2013. ).
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