Legislation and Ethics in Travel and Tourism: A Comprehensive Analysis

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LEGISLATION AND ETHICS FOR
TRAVEL AND TOURISM SECTOR
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1 Explain the legal and regulatory framework of the travel and tourism sector..................4
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework..................................................................................6
Task 2...............................................................................................................................................7
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector..............................................................................................................7
2.2 Analyze legislation that relates to equality............................................................................9
Task 3.............................................................................................................................................11
3.1 Explain contract legislation in relation to travel and tourism customers.............................11
3.2 Explain consumer protection legislation in relation to travel and tourism customers.........12
Task 4.............................................................................................................................................14
4.1 Analyze ethical dilemmas faced by the travel and tourism sector.......................................14
4.2 Analyze the Corporate Social Responsibility (CSR) policy of a specified travel and
tourism business.........................................................................................................................15
Conclusion.....................................................................................................................................17
References......................................................................................................................................18
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Introduction
The complete “Travel & Tourism Industry” is very essential for enhancing the growth & overall
development of the economy. In the context of this assignment, the “TUI Group” is being taken
which indulge in the general framework of legal regulations which are to be necessarily accepted
by the “Travel & Tourism Industry”. The health & security issues along with the effective
measures are been determined in relation to the Travel & Tourism Sector. The legislative council
is also been identified for the consumer protection along with the effective role of business ethics
in the sector of "Travel & Tourism". Approximate the amount of "217 Billion Pounds" is being
contributed by the Tourism sector in the country of U.K. with providing the effective & efficient
services such as the "accommodation, services to entertain others & the facilities provided for
food" & many more.
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Task 1
1.1 Explain the legal and regulatory framework of the travel and tourism sector
In order to enhance the
overall sustained growth in
the economy, the effective
general framework is being
described for
implementing & enhancing
the fair practices. The
“TUI Group” has been the
leading business
organization in providing
the sector of “Travel &
Tourism” which operates
the tour operations in the
complete effective &
efficient manner.
Providing the complete
effective knowledge &
education to all the
organizational employees
by the big travel & tourism
companies about the legal
legislation & laws and also
enhancing the legal
security so as to eliminate
the unfair tourism practices
in the country, these are
some of the effective
legislation (Cao, 2015).
The detailed specific
regulations include:-
The Commission for
Health & Safety: In order
to enhance the safe &
secure environment &
workplace for all the
organizational employees,
this health & safety
commission was being
developed for eliminating
all the unfavorable
activities. Under the
“Health and Safety Act,
1914” this commission
was being created. Under
this, the high level of
motivation is being
enhanced among all the
employees as because they
get trained & informed
about each & every legal
rule or the legislation (Cao,
2015).
Strategic Rail Authority:
This regulation was being
developed in order to
provide the complete
effective direction to all
the railway industries so
that the railways can be
delivered to the British
countryside in the proper
manner. It is the "non-
departmental body" which
was formed under the
"Transport Act, 2000".
Association of
International Air
Transport: It is the
leading airline organization
in the whole World which
delivers the services
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related to the “routes &
standardized services &
the effective resources for
the traffic". The safe &
secure environment is
being enhanced &
promoted along with the
reducing of increasing
problems in the airline's
organization. The
collaboration is being
enhanced among the
“companies & agencies” of
transport.
Health & Safety
Executive: Along with the
complete safety & security,
the high level of human
welfare is also being
enhanced & enforced in
accordance with
encouraging & regulating
the legal legislation. All
these effective measures
reduce the high level of
risk in the business
organization.
Authority of Civil
Aviation: Supervision of
the pilots, their licenses,
testing & other effective
inspections are the main &
essential equipment of this
authority. In the U.K. all
the functions of "Civil
Aviation" are being
regulated & controlled by
this effective authority.
Travel Agents
Association in British:
For enhancing the high
level of services in relation
to the health & safety, the
complete direction & the
effective guidance is being
provided by these
associations so as to
promote the tourism sector
not only at the national but
also at the international
level.
Processes of Legal
Framework: In the case of
solving any kinds of legal
issues, disputes or the
conflicts, the most
appropriate & required
actions are being taken or
implemented by the legal
associations with the
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effective processes &
methods (Cao, 2015).
Law-Making Processes:
Accomplishing the needs
& requirements of all the
customers or clients in a
legal manner is very
essential which is possible
with these effective laws &
regulations of the
government. The standard
steps or the stages are
being included under it
which are “first reading,
second reading, stage of
the committee, the stage of
the report, third reading &
the final stage” under
which the assent of Queen
is being included.
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1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework
The government of the
country enacted the several
effective legislation in
order to enhance the high
level of safety among all
the traveling passengers,
these are:-
Carriage by Air and
Road Act, 1979: Those
passengers are being
handled & managed under
this act who travel by air or
by road. The carriages are
being ensured & remain
fully protected in their
journeys at the
international level.
International Carriage
by Sea (Athens
Convention, 1974): This
contract is liable for all
those passengers who are
being suffered from the
carriages of passengers on
the “vessel seagoing”. The
passengers are also being
compensated in case of any
deficiency or injury
occurred.
Carriage of Passengers
by Road Act, 1974: The
selling of the tickets or
enhancing the business of
traveling is the main aim
of this act for which it is
responsible either with the
least minimum cost or
without any kind of
charges (Cheng, 2016).
Air transport and
protocol for conventions
Tokyo, 1963: The
complete safety & security
is being assured to all
those passengers who
travel through the flights,
which is the essential role
of this convention.
Montreal, 1975: The
standard amount of
compensation is to be paid
by the authorities of air
transport for the damage or
the injury caused by these
authorities or associations.
Warsaw, 1929: Under
this, the responsibility is
being included of the
authorities to also carry the
carriage at the international
platform of the passengers
who traveled or attained
the services of
transportation. They will
be liable to compensate in
against the damage caused
to the goods.
Denied Boarding
Compensation Schemes,
European Union, 1997:
The main role of this
Union is to ensure that the
business is running in the
complete effective,
efficient & harmonized
manner or else the
efficiency standards are
needed to be implemented
by them for the necessary
improvements & also will
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be liable to pay the
standard amount of
compensation to all those
potential customers whose
flights got canceled
(Cheng, 2016).
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Task 2
Executive Summary
The detailed description is being enhanced under this task in the context of “health & safety
legislation” in the industry of travel & tourism. The effective knowledge is being discussed
related to the different acts of equality which are being implemented & enhanced in the “TUI
Group”.
Introduction
In order to ensure complete safety & protection to all the organizational employees, the various
effective acts are being determined by the government of the country. All the unfair practices can
be eliminated with the help of these acts & all the employees are provided with equal &
favorable opportunities.
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector.
With providing the most effective training sessions & programs, the business managers can
enhance the high level of protection among all the employees & in the overall business
organization, which is the essential responsibility as being the manager of “TUI Group”.
Following are the effective & efficient legislations which are being developed by the government
of the country:-
Data Protection: In order to stop the unauthorized access of the necessary data & relevant
information, the data is necessary to be secured & protected & must be remained in the custody
safely. The organizational information must be kept confidential, secured & protected so that it
may not get leaked to any other fake user. For this purpose, the “Data Protection Act” came into
force in the year 2018.
The Health and Safety at Work Act, 1974: This act enables the complete business organization
to be safe, secured, healthy & free from any kinds of unauthorized, hazardous or dangerous
activities. The effective & efficient measures are to be taken into consideration for the proper
implementation of this act (Countouris, 2016).
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Vicarious liability: Under this, the other person or the employee is responsible or liable for all
the activities & operations being done by someone. For example, in the “TUI Group”, the
effective employers will be responsible for all the tasks done by their respective employees in the
business organization.
Occupiers Liability Act, 1984: Under this act, the owner of the property is being secured &
protected completely from any kind of unfavorable activity. The owners cannot claim for their
damaged property but they can claim in the situation of death or any kind of injury.
The duty of Care: Both the employers, as well as the employees, need to possess a deep
understanding to fulfill their effective liabilities, duties & the responsibilities in the business
organization. If the responsibilities are not been fulfilled effectively then the necessary actions
need to be taken & implemented by managers of “TUI Group” or else the negative impact can be
developed on the overall business organization (Crowther and Seifi, 2018).
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2.2 Analyze legislation that relates to equality
Eliminating the unfavorable or discriminative practices is very essential along with enhancing
the sustained growth & expansion in the sector of "Travel & Tourism". Following are the
suitable & appropriate legislation which are being established by the government of U.K.:-
Human Rights Act, 1998: Under this act, the people are being protected & secured in against of
any kind of unfair practices or the unfavorable treatment & hence enjoy the rights of equal &
favorable opportunities.
The Equality Act, 2010: Along with treating, the employees in the business organization must
be given & provided with the equal business opportunities according to the legal rights &
regulations so that the effective operations can be enhanced.
Race Relations Act, 1976: This act ensures the complete security & protection from all the
possible practices of discrimination in the context of “race, nationality, religion, color & caste”.
Employment Act 2002: All the increasing disputes or the conflicts are being solved in the
business organization so as to enhance the “equal-treatment” among all the organizational
employees (Halmos, et.al. 2018).
The Sex Discrimination Act, 1975: In terms of gender, security & safety is being enhanced to
all the employees & gender equality must also be ensured in the complete business organization.
Employment Rights Act 1996: The rights must be equally given to all the effective employees
in relation to the “fair dismissal, redundancy unfair dismissal & the time off for parenting”.
Impacts of the legislation
Fair trading: The business organization will ensure that the fair & transparent practices must be
enhanced & also the fair or favorable competition can be enhanced according to the “Fair
Trading Act, 1973”.
Equality and diversity legislation: According to this legislation, it must be ensured that all the
determined policies & business procedure are being implemented effectively & accordingly.
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