This presentation and supporting portfolio delve into the management structures within the travel and tourism industry, analyzing hierarchical, flat, and matrix structures used by tour operators like TUI Group, international hotel chains like Dorchester Collection, and travel sectors like British Airways. It examines the emergence of new trends such as niche tourism (food, eco, dark, and cruise tourism), female solo travel, mobile communication and automation, and cloud services. The analysis also highlights the importance of adapting to changing customer needs and expectations, alongside addressing current issues related to the nature of work in the industry. The presentation draws upon research from academic journals and industry reports to support its findings. Desklib provides access to this and similar student-contributed assignments.
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