BTEC HND: Dorchester Hotel- Management Skills and Development

This report assesses the author's management skills and performance within the context of the Dorchester Hotel, a luxury hotel in London, aiming to identify strengths, weaknesses, opportunities, and threats through a SWOT analysis. The objective is to develop a plan for enhancing personal potential, focusing on improving presentation skills, technical skills, and time management. Specific targets are set with priorities assigned to each area of development. The report references academic sources to support the analysis and proposed development plan, highlighting the importance of continuous improvement in management roles within the travel and tourism sector. Desklib provides a platform for students to access this and similar solved assignments to aid their studies.

DEVELOPING
MANAGER
TASK 2

2.1 ASSESSING OWN MANAGEMENT SKILLS AND
PERFORMANCE
On the basis of cited case situation I am working as a
manager of Dorchester Hotel. It is one of the luxury
hotel of London that offer quality accommodation
services to the customers.
 Aims and objectives: My aim is to become a senior
manager of Dorchester.
 Techniques for the evaluation of own potential: Skills
audit

2.2 CONDUCTING SWOT ANALYSIS
Strengths:
 Communication skills
 Analytical and innovation skills
 Positive attitude
Weaknesses:
 Lack of leadership skills
 I am facing difficulty in managing my time according to
work.
 Due to lack of technical knowledge I am facing issues in
relation to giving presentation.

CONTD…
Opportunities:
 Time management schedule and models
 Leadership skills can be enhanced by attending
workshops
 By making use of internet technical knowledge can be
developed.

CONTD…
Threats:
 I am facing threats from rising competency level within
the business organization.
 Further, now technological advancement takes place
within the firm with higher pace.
 In this, due to having lack of familiarity in relation to
technical aspects company I will face difficulty in
building distinct image in the organization.

2.3 TARGETS TO DEVELOP OWN POTENTIAL
 As per the above discussion it has been ascertained that I
have various strength and weakness in my personality.
My strength assist me in performing my job in an
effective manner at the workplace. On the other hand my
weakness decrease my potential so as I am unable to
perform in a better way. In order to overcome these
weakness, I have to develop a systematic target or plan
so as I can improve my personality and set priorities to
achieve objective. Following are systematic plan for
develop personality and set priorities in the cited
organization-

PLAN FOR DEVELOP POTENTIAL
Objective Ways to improve Priorities
Presentation skill In order to improve presentation skill in
my personality I will attend the training
and development programs so as I can
learn the skill to communication in front
of many audience. In the training session
I can learn the criteria to represent our
self in front of subordinates in the
organization. By use of this program, I
can improve my communication as well
as presentation skill.
Top Priority
Technical skill Technical skill can improve in my
personality by taking the technical
classes and programs. By attend training
classes I can learn the various methods,
concepts and theories which assist me in
operating computer and other technical
equipment in the business enterprise. By
use of this skill I can prepare the
customer records and report of
management with help of computer.
Medium priority
Time management skill In order to improve time management
skill in my personality I will attend the
personality development workshops and
classes. With assistance of this I can able
to learn the criteria of accomplish task
within a given time period. This skill
assists in saving the time and complete
assignment within a time.
Top priority

REFERENCES
McPherson, L. and Macnamara, N., 2017. Leadership and
Management. In Supervising Child Protection Practice:
What Works? (pp. 47-52). Springer International
Publishing.
Traynor, M., 2016. Leadership and management.
Understanding Sociology in Nursing. p.155.
Solomon, I. G., Costea, C. and Nita, A. M., 2016. Leadership
versus Management in Public Organizations. Economics,
Management and Financial Markets. 11(1). p.143.
Hadar, L.L. and Brody, D.L., 2013. The interaction between
group processes and personal professional trajectories in a
professional development community for teacher educators.
Journal of Teacher Education. 64(2 ). pp.145-161.