Legal and Ethical Framework for Travel and Tourism (Report)

This report delves into the critical aspects of legislation and ethics within the travel and tourism sector. It begins with an overview of the legal and regulatory frameworks, emphasizing the importance of consumer protection. The report then explores surface, sea, and air transport laws within the United Kingdom, focusing on passenger carriage and safety regulations. Furthermore, it examines contract legislation relevant to travel and tourism customers, highlighting key elements such as offer, acceptance, and consideration. The report also provides an in-depth analysis of consumer protection legislation, including the Trade Description Act of 1968 and the Consumer Protection Act of 1987, and the Unfair Trade Regulations 2008. The conclusion underscores the necessity for tourism companies to adhere to laws and regulations to build a positive image and ensure client safety. The report also emphasizes the role of consumer protection laws in safeguarding customers from unethical practices and misleading activities within the industry.

Legislation and Ethics in
Travel and Tourism Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Explaining the legal and regulatory framework of the travel and tourism sector............1
1.2 Discussing surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework of United Kingdom............................................2
Surface, sea and air transport law in relation to the carriage..................................................2
TASK 3............................................................................................................................................3
3.1 Explaining contracts legislation in relation to travel and tourism customers...................3
3.2 Explaining consumer protection legislation in relation to travel and tourism customers.4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Consumer protection and other regulatory policies are mandatory for the companies to
abide within their business. Legislation and ethics in travel and tourism sector are necessary to
implied in order to protect the buyer interest. Present study will explain laws and regulations
applicable to tourism industry. Besides, assignment will also regulate the consumer protection in
relation and tourism customers.
TASK 1
1.1 Explaining the legal and regulatory framework of the travel and tourism sector.
Tourism legislation involves
some of the necessary laws &
acts:
Development of tourism Act,
1969: This act or legislation
has been made for the better
establishment of a British
Tourist Authority and Tourist
Boards for England, Scotland
and Wales in order to promote
the development of tourism
within Great Britain. This law
helps to better coordinate
tourism industry (Bartsch,
2016). Thomas Cook should
abide this act in order to keep
maintained the tourist
attraction level.
Transports Acts 1980 and
1985: As per the law
suggested that termination are
There are some regulations by
which Tourism laws get
affected
Health & Safety
Commission : this regulations
should be followed by all
tourism company That might
be helpful for Thomas Cook to
get updated their regulation
regarding safety.
Strategic Rail
Authority : this is the another
mode of transport for which
government made some laws or
policies (Horner and
Sea Law : International
organisations ensures the
safety of shipping by
implementing some new
effective safety policies for
clients. In this law all safety
measure has been adopted by
the international conventions.
Some risks are involved in
shipping transportation for that
company needs to adopt some
fire measures, life protecting
tools, crewmembers, fire
fighting skills to employees
workers.
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more increased the level of
competition between national
bus and the private bus
companies. Transport law
1985 helps to regularised the
system of route. That
providing the flexibilities to
buses to operate all kinds of
routes easily.
Package Travel, Package
Holidays and Package tours
Regulations 1992: The main
purposes of this law is to
protect the interest of
consumer and give remedies
available to their clients.
Thomas Cook should need to
abide all regulatory system
into their business activities
(Fong, Lam and Law, 2017).
The main purpose of the
government is to make the
proper standards procedures,
Establish effective rules for
the transport
companies.Besides, another
objective is to develop
tourism environment and
effective regulated manner.
Swarbrooke, 2016).
Civil Aviation
Authority: This regulation
consists about airspace and
usage and aviation safety. This
might affect the laws of air
transportation.
1.2 Discussing surface, sea
and air transport law in
relation to the carriage
of passengers within the
legal and regulatory
framework of United
Kingdom.
“Carrier” refers to the term
which involved the contract of
carriage with a carrier. Due to
some loss of luggages it results
in a pecuniary loss. According
to article 3 there are briefly
describing about liability of the
carrier. That helps people to
take care of their things
properly.
Surface, sea and air transport
law in relation to the
carriage
Surface Law : The
international carriage of
passenger by Road act, 1979
Air Law : Air Laws involves
distinct types of regulations
such as Warsaw Convention
1929 which refers the
international carriage which
includes code of conduct
related carriage procedures
(Kucukusta and et.al., 2015).
In which Passenger can claim
for death and or some injury
during the journey. In this
system company also checks
the passengers luggages to
identify weather it is safe or
not. There are some five
freedoms Agreements of 1944
which includes some
regulations regarding flying.
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governs the said surface law of
the country (Ireland and
Britain, 2016). Government
only focuses on the passengers
safety and their goods as well.
TASK 3
3.1 Explaining contracts legislation in relation to travel and tourism customers.
Contract must be fair and clear between two parties for the good consideration. For that
company required to take some actions and adopt some standards elements relevant to the
contract that helps to make clients happy and satisfied (Law and et.al., 2015).
Offer : Offer is the statement on that behalf offeree going to be agreed with the same. Offer is
the kind of proposal to the another person on the behalf of some consideration.
Acceptance : hereby offer going to be accepted by offeree, example customer sign that, they are
purchasing the service after detailed discussion with the agent.
Certainty : Certainty is about the code of conduct that must be clear to both parties, otherwise
contract would be void or null. Certainty involves risk circumstances that can happened in
anytime in the particular situations.
Consideration : Consideration is the product or services for which all contract or agreement has
been done. Without a consideration contract does not be binding by law.
Capacity : Capacity term defines the capabilities all requirements without which parties will not
get into the agreement process.
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Contract between company or party means consumer expect a goods or services with
good care. For an example, when client made a tour with the Thomas Cook. They liable to give
good services with full protection laws (Mason, 2015). For that following conditions must be
followed.
 Disclose all information regarding tour packages.
 Locations
 Agreement must be created before
 Express and implied terms
 Amount of consideration
 There should adopted consumer protection laws and regulations (Morrison and Kaye,
2017).
3.2 Explaining consumer protection legislation in relation to travel and tourism customers.
Consumer is the king of the market before making any strategies or policies, company
has to think about their customers. For that, government make consumer protection act in order
to protect the interest of clients. Thomas Cook has to abide Trade Description act of 1968
prohibits the misleading activities with clients (Zhao and et.al., 2015).
Consumer Protection act 1987
The consumer protection act 1987 should be adopted by the Thomas Cook in order to
meet out the customer satisfaction and protection needs. This helps to protect from misleading
activities to clients (Legislation and ethnic in travel and tourism industry, 2015). Sometimes,
agents or companies might hurt the consumer goods and services and make them fool. On that
behalf, British Government has introduced this consumer protection act under some
considerations. If consumers pay extra prices more than the exact prices. In that case government
take strict action against those companies or organisations. In other way, this law helps against
miss happening with innocent clients.
Following regulation helps consumer in following way :
 Establishing the product liability.
 Discovering legal authorities.
 Abolishing the supply standards goods and services.
Unfair trade regulations 2008: it is the kind of statutory instrument in the United
Kingdom made under the European Communities Act 1972. the main purpose of this trade is that
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to reduce the Unfair commercial practice Directive. This act to protect the consumer rights,
misleading or aggressive marketing practices.
CONCLUSION
As per the above report study has been concluded the importance of laws and regulations
that needs to be abide by all kinds of tourism companies. Further study explained the sea, air and
surface law and remedies for the protection clients as well. It has been concluded out of the
whole study is Tourism is the most growing sector for that organisations should require to make
good image by applying all safety guards. On the basis of above report also described about the
importance of consumer protection law that helps clients to get safe and secure from unlawful
agents or the companies as well.
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REFERENCES
Books & Journals
Bartsch, R. I., 2016. International aviation law: a practical guide. Routledge.
Fong, L. H. N., Lam, L. W. and Law, R., 2017. How locus of control shapes intention to reuse
mobile apps for making hotel reservations: Evidence from chinese consumers. Tourism
Management. 61. pp.331-342.
Horner, S. and Swarbrooke, J., 2016. Consumer behaviour in tourism. Routledge.
Ireland, N. and Britain, G., 2016. Organisation and control of transport in the British Isles Public
spending on transport in the United Kingdom The operating industries in the United
Kingdom and Ireland Regulation Other organisations Concluding comments. In Public
Transport (pp. 15-32). Routledge.
Kucukusta, D. and et.al., 2015. Re-examining perceived usefulness and ease of use in online
booking: The case of Hong Kong online users. International Journal of Contemporary
Hospitality Management. 27(2). pp.185-198.
Law, R. and et.al., 2015. Distribution channel in hospitality and tourism: Revisiting
disintermediation from the perspectives of hotels and travel agencies. International Journal
of Contemporary Hospitality Management. 27(3). pp.431-452.
Mason, P., 2015. Tourism impacts, planning and management. Routledge.
Morrison, A. and Kaye, S., 2017. Operating Unmanned Surface Vessels at Sea: Is International
Law Ready for the Future?. In Legal Order in the World's Oceans (pp. 424-449). Brill
Nijhoff.
Zhao, X. and et.al., 2015. The influence of online reviews to online hotel booking
intentions. International Journal of Contemporary Hospitality Management. 27(6).
pp.1343-1364.
Online:
Legislation and ethnic in travel and tourism industry. 2015. [Online]. Available
through :<http://veerpalkaur.blogspot.com/2015/05/consumer-protection-legislation-in.html>.
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