Personal and Professional Development Plan for Hotel Manager

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PERSONAL AND PROFESSIONAL
DEVELOPMENT
1

Table of Contents
INTRODUCTION........................................................................................................................3
TASK 1...................................................................................................................................... 4
1.1 APPROACHES SELF-MANAGED LEARNING.....................................................................4
1.2 WAYS TO ENCOURAGE LIFELONG LEARNING AT TRAVELODGE.....................................6
TASK 2...................................................................................................................................... 8
2.1 EVALUATING THE CURRENT SKILLS AND COMPETENCIES AGAINST THE PROFESSIONAL
STANDARDS FOR THE HOTEL MANAGER AS WELL AS THE OBJECTIVES OF TRAVELODGE...8
2.2 IDENTIFYING THE SKILLS TO BE DEVELOPED AND THE METHOD TO IMPROVE OR GAIN
THESE SKILLS......................................................................................................................10
2.3 IDENTIFY THE DEVELOPMENT OPPORTUNITIES INSIDE AND OUTSIDE THE HOTELS TO
MEET THE CURRENT AND FUTURE DEFINED NEEDS..........................................................11
2.4 A PERSONAL AND PROFESSIONAL DEVELOPMENT PLAN BASED ON IDENTIFIED NEEDS
........................................................................................................................................... 12
TASK 3.................................................................................................................................... 15
3.1 DISCUSS ON THE PROCESSES AND ACTIVITIES REQUIRED IN IMPLEMENTING THE
DEVELOPMENT PLAN.........................................................................................................15
3.2 UNDERTAKING AND DOCUMENTING THE DEVELOPMENT ACTIVITIES AS PLANNED IN
THE PROCESS..................................................................................................................... 16
3.3 CRITICAL REFLECTION TO THE LEARNING AGAINST OBJECTIVE AND AIM SET IN THE
DEVELOPMENT PLAN.........................................................................................................17
3.4 REVIEW AND UPGRADE DEVELOPMENT PLAN BASED ON EVALUATION AND FEEDBACK
........................................................................................................................................... 18
TASK 4.................................................................................................................................... 19
4.1 SELECTING SOLUTIONS TO WORK-BASED PROBLEMS.................................................20
4.2 COMMUNICATIVE IN VARIETY OF STYLES AT VARIOUS LEVELS...................................23
4.3 EVALUATE AND USE OF EFFECTIVE TIME MANAGEMENT STRATEGIES.......................24
CONCLUSION.......................................................................................................................... 26
REFERENCES........................................................................................................................... 27
2

INTRODUCTION
Self-managed learning is the process of developing one’s skills and abilities by its own. This
is a very important activity in this new era because; people do not have time for any
professional guidance for everything. Learning by owning not only help an individual in
professional work but, it also has a great impact on person personal life and it also assists in
increasing the ability of lifelong learning. This assignment takes into consideration the
Travelodge Hotel in Ilford. It also embraces the process through which Self-Managed
learning can improve lifelong development. Evaluation of personal skills and abilities for
meeting current performance level and future requirements will also be conducted. In this
whole assignment, a Personal and Professional development plan will be, carried through
and frequently assessed to figure out the development. At last, both interpersonal and
transferable skills will be, carried through, Therefore, in order to be outstanding in one's
career thus there is an essential requirement for developing both personal and professional
skills.
3

TASK 1
1.1 APPROACHES SELF-MANAGED LEARNING
Self-managed learning is mainly, based on self-activity, and is known as adult learning, the
person gets some experience or learning through his reaction towards various situations
(Brockett and Hiemstran, 2018). Self-managed learning is not just a matter of learning by
own reactions but also helps in monitoring oneself.
Approaches to Self-managed Learning
There are few approaches to self-managed learning which can be, applied at Travelodge
hotel as under:
Learning from others: This process may include learning from success and failure stories of
mentors, through conversations with others and by listening to how a person has achieved
success in life (Moskaliuk et al., 2016). This also includes taking experiences from the
persons around you. Therefore, people at Travelodge should be very careful while choosing
their mentor or guide because their experiences will affect the learning.
Learning through Research: This approach describes that there are many types of
researches available on various topics and the members at the Travelodge Hotel can gain
knowledge through them. Learning through researches has various benefits such as it
improves persons’ understanding, connect a person with a source of information and help
them to find solutions to particular problems arising in life.
4

Internet:
Self-managed learning at Travelodge Hotel can be encouraged through the internet, as the
internet is a very important tool or source of getting information and experiences of like-
others, which helps in self-managed learning others.
Social Networks:
There are many social networks available such as facebook, twitter etc, that can be used by
an individual to interact with many other persons, persons coming from different
backgrounds and have multiple experiences to share with others (Brockett and Hiemstran.,
2018). This can be very helpful to the staff at Travelodge Hotel to apply positive features
learned by interacting with others through social sites.
A Suitable approach for staff at Travelodge Hotel:
The suitable approach is a social network as in today’s world everyone connected to social
sites and they spend more time on social networks rather than in real life. Social networks
connect them with many experienced persons of different background and so it will help in
self-managed learning. Through this, the competencies of self and staff members at the
Travelodge hotel will improve. However, this is the appropriate method adopted by
Travelodge hotel staff as it matches their learning process and proves fruitful for them
(Sangste, 2017).
5

1.2 WAYS TO ENCOURAGE LIFELONG LEARNING AT TRAVELODGE
Lifelong learning is a continuous process that goes throughout the life of the individual, this
learning activity helps to enhance and groom the skills and abilities and help in improving an
individual’s performance at professional as well as well as a personal level (Nisbet and
Shucksmith, 2017).
Lifelong learning can be encouraged by different ways at Travelodge hotel:
Self-directed learning:
The members at Travelodge Hotel must adopt self-directed learning, as this will help them
to take initiatives by own and handle responsibilities for what all happens (Kim, 2018). They
could be able to take personal challenges and try to develop the personal qualities that will
be helpful to attain their goals.
Continuing Professional development:
This is another way of learning, that ensures the people to take steps according to current
standards of others in the particular area and it will help the staff at Travelodge to maintain
and enhance the knowledge and skills required (Graves, 2018). It will also help them to
continue to make a meaningful contribution to their team.
Connect employees with inspirational mentors:
The Travelodge Hotel should take up this program of mentorship, as this gives employees a
platform to discuss their ambitions and challenges, and visualise their career growth by
connecting through inspirational mentors.
6

1.3 BENEFITS OF SELF-MANAGED LEARNING TO TRAVELODGE
Individuals can manage their own learning with the help of self-managed learning. The main
benefits of self-managed learning to Travelodge are that it will help to inculcate personal
qualities like responsibility and dedication towards the organisation (Parker et al., 2015).
Benefits of self-managed learning to staff At Travelodge hotel are as under:
 Learning helps the employees to increase satisfaction level at job
 Self-managed is a joyful process and it motivates the employees to desire change
that is fruitful for both employees as well as staff
 Self-managed Learning will help the employees to increase the ability to work with
other members effectively (Parker et al., 2015)
 Staff can learn the ability to define and place assessable goals
 They will be more skilful as self-learning always provides more knowledge than the
knowledge one can take from others.
The benefits of self-managed learning to Travelodge:
 It will help in the growth of the organisation and will also reduce the cost of training
 The team will generate focus and attention that will commonly help them to attain
the organisational goal
 The decisions at Travelodge will be more precise because they would be taken by the
experienced persons who are already working
 The Travelodge will provide better assistance in creating a better work environment
for its staff (Parker et al., 2015)
 The team tends to survive easily as they move on their ongoing learning process
Thus in this task, as an assistant manager, I have evaluated the approaches to self-managed
learning and benefits of it for a manager as well as for The Travelodge hotel (Parker et al.,
2015). I have also discussed the various ways in which lifelong learning can be encouraged
at the Travelodge hotel.
7

TASK 2
2.1 EVALUATING THE CURRENT SKILLS AND COMPETENCIES AGAINST THE
PROFESSIONAL STANDARDS FOR THE HOTEL MANAGER AS WELL AS THE
OBJECTIVES OF TRAVELODGE
The following table audits the current skills and relationships with the professional
standards for hotel manager and objective of Travelodge:
My current skills Professional standards for
the hotel manager
Organisational objectives of
Travelodge
Leadership: I can easily
define the goals and
responsibilities to my team
members but sometimes I
fail to make the vision clear
and at times that affect the
company’s growth.
The manager must make the
vision clear to all employees
and should assign the
responsibilities to all
effectively (Megginson and
Whitaker, 2017).
Good leadership at
Travelodge will help a
manager to achieve their
goals.
Decision making skill:
I have good command at
taking decisions on various
problematic situations but I
cannot takes decisions very
quickly.
Whenever the situations
change the manager should
be able to take quick
decisions and should decide
the best suitable for the
organisation.
The resources required could
manage and the process of
recruitment and training
staff should develop.
Good Communication: I
can easily communicate
with others and that
really leaves an impact on
other person but
sometimes I hesitate to
speak in front of
strangers (Megginson
and Whitaker, 2017).
The manager should be able
to communicate his
opinions, needs and
expectations to others.
This is important to concern
and commitment to
customer services.
Technical skills: My
technical knowledge
perfectly suits the
organisation's needs and I
have a good hand on
technical work, but to adopt
new technology is time
consuming ask for me.
The manager must have the
knowledge of what technical
skills are required in their
organisation and he will be
able to understand the role
of each skill and the inter-
relationship among them.
For the betterment of the
technology keep the record
of technology, that needs
advancement.
Human skills: I have a habit
to treat all my employees as
my friends, I can easily work
effectively with them but
A manager should perceive
his subordinates, superiors
and peers equally; he should
have a sense of feeling for
Employees at the
organisation should have a
friendly environment
(Megginson and Whitaker,
8

sometimes I lack to perceive
things from others point of
view.
others. 2017).
9

2.2 IDENTIFYING THE SKILLS TO BE DEVELOPED AND THE METHOD TO
IMPROVE OR GAIN THESE SKILLS
Skills to be developed Methods of development
Leadership I can improve my leadership skill by
listening effectively to others, I should start
thinking in a critical manner so that I will be
able to grab opportunities and by start
taking initiatives to the problems that arise
in the organisation.
Decision-making skill To improve my decision-making process I
will start analyzing the information I have
gathered and start evaluating the list of
solutions that can be done and will go with
the strongest intuition that I have regarding
my decision (Sangster, 2017).
Good communication The first step that I have to take for better
communication is that I should be confident
about what I think and speak; I will also
start practising because some habits
eventually grow with time and practise.
Technical skill To improve my technical skills I have to be
thorough with the latest knowledge in the
field of technology and I can get timely
training on the latest technology (Jackson ,
2015).
Human skill The initiatives I will take to improve my
human skills will include the art of listening
to others that will help in solving the issues
in a positive manner and I will definitely ask
others to provide feedback, Which will help
me in my development of human skill.
10

2.3 IDENTIFY THE DEVELOPMENT OPPORTUNITIES INSIDE AND OUTSIDE
THE HOTELS TO MEET THE CURRENT AND FUTURE DEFINED NEEDS
Employee development is a very important feature required by employees for their
improvement at hotel industries. Travelodge hotel is interested in providing the training and
development programmes and different types of diploma in the specific and relevant
courses for the employees at free of cost so that they can have access to the vast knowledge
and develop their skills (Melissen et al., 2016). The manager’s position requirements include
the good coordination skills that will help in the development and growth of the
professional and personal goals and I will try to be a good listener so that I can get the
feedback from others that will help me to improve in the areas of my work (Perry, 2017).
These development opportunities also include mentoring and coaching, to improve my
technical skills I can take the classes to handle my tasks, I can also improve my leadership
and other skills by focusing and working with the manager (Jackson, 2015). I also need to
learn to communicate properly without hesitating and will try to make decisions quickly that
will be effective and efficient for the growth of the organisation.
In this manner, I will try to take up all the development opportunities available for meeting
all the existing and future needs (Perry, 2017).
11

2.4 A PERSONAL AND PROFESSIONAL DEVELOPMENT PLAN BASED ON
IDENTIFIED NEEDS
With the help of identified needs I have just found in the above task, a personal and
professional development plan has been laid out which has helped me in examining the
areas of development that I can enhance to improve my skills and abilities.
Developme
nt
objectives
Priority The task to
be
undertaken
Resources Target
start
date
Target
end
date
Success
criteria
To improve
communica
tion skills
Very
high
Start
analysing the
body
language and
speeches of
different
speakers and
by practising
reading
books
regularly and
speaking
(Sangster,
2017).
Interactor
speaks with
the
members at
all levels to
overcome
your
hesitation
and fear.
Start
spending
time with
people
having a
positive
attitude
that will be
helpful in
improving
communica
tion
skills(Jackso
n , 2015).
01-02-
19
01-02-
19
Collect
regular
feedback
from your
manager as
well as from
your friends.
To improve
technical
skills
High To start the
research for
new
technologies
that will be
beneficial to
the company
and Joining
some training
classes to
improve my
technological
Start taking
guidance
from
technical
persons at
your
organisatio
n and learn
from their
experiences
.
Read some
01-02-
19
01-05-
19
Adopt the
strategies
successfully
to tackle
technologica
l problems.
Moreover,
try to
achieve your
targets on
time.
12