Travelodge Hotel: A Personal and Professional Development Report

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Personal and Professional
Development
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TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................2
1.1 Evaluate approaches to self-managed learning [M1]............................................................2
1.2. Propose ways in which lifelong learning in personal and professional contexts could be
encouraged at Travelodge............................................................................................................3
1.3 Benefits of self-managed learning.........................................................................................4
Task 2...............................................................................................................................................6
2.1 Evaluate own current skills and competencies against professional standards and
organisational objectives [M1]....................................................................................................6
2.2 Identify own development needs and the activities required to meet them...........................7
2.3. Identify development opportunities to meet your current and future defined needs. Which
opportunities are available for you inside or outside of the hotel to improve your skill
development needs?.....................................................................................................................8
2.4 Devise a personal and professional development plan based on identified needs.................9
Task 3.............................................................................................................................................11
3.1 M3 Discuss the processes and activities required to implement the development plan......11
3.2. Undertake and document development activities as planned. In this task, you should
implement the development plan you prepared for yourself and then write down how you
implemented your plan..............................................................................................................11
3.3. Reflect critically on your own learning against original aims and objectives set in the
development plan.......................................................................................................................13
3.4- Update the development plan based on feedback and evaluation......................................13
Task 4.............................................................................................................................................15
4.1 Select solutions to work-based problems............................................................................15
4.2 Communicate in a variety of styles and appropriate manner at various levels [M1]..........16
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4.3 Evaluate and use effective time-management strategies [M1]............................................18
Conclusion.....................................................................................................................................19
References......................................................................................................................................20
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LIST OF FIGURES
Figure 1: Kolb's learning cycle........................................................................................................4
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LIST OF TABLES
Table 1: Skill Evaluation.................................................................................................................6
Table 2: Skills and methods of development...................................................................................7
Table 3: Personal and professional development plan....................................................................9
Table 4: Implementation of development plan..............................................................................11
Table 5: Document for personal and professional development...................................................12
Table 6: Updated development plan..............................................................................................13
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Introduction
Personal and professional development supports the individual to enhance their learning for
meeting challenges as well as to attain career goals and objectives. The report will consider the
personal and professional development of Assistant Manager of Hotel Travelodge by
highlighting the self managed learning approaches. It will evaluate the skills and will develop the
plan that will focus on improving the skills for gaining competencies while working in the
organization. In addition to this, it will find out solution for high employee turnover along with
communication styles and time management strategies.
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Task 1
1.1 Evaluate approaches to self-managed learning [M1]
Self Managed Learning
By ABC
Self Managed Learning is the process under which an individual make several efforts to learn
something by their own. The process will include development of various learning approaches as
well as evaluation of outcomes from various activities being conducted in the Travelodge.
Travelodge operates as a hotel and it is important to develop the abilities by using various
approaches of self managed learning for enhancing customer satisfaction (Bennett, 2017). These
approaches are as follows:
Learning through research: Self managed learning can be enhanced by using the sources of
research such as books, journals and magazines that supports enhancing the existing knowledge
and abilities. Knowledge from these resource materials is effective in changing the current
working style by gaining appropriate knowledge that will further assist the individual to become
efficient Assistant Manager at Travelodge.
Learning from others: Along with research there are various other sources that can be used for
enhancing self managed learning for enhancing the skills as per the assigned roles and
responsibilities in Travelodge. For an instance, Mentoring is the process under which more
skilled person shares his or her own knowledge and experience to boost up the knowledge of
others. Seminars and conferences are also effective in developing the personal skills and
knowledge of the individuals.
Internet is an important approach that supports the individual to get in touch with various other
sources of self learning (Cunningham and Bennett, 2017). Knowledge related to staff and risk
management can be attained by surfing number of websites. In addition to this, social media
networks is effective in connecting with other experienced people associated with other big
hotels which will further assist analysing the skills related to communication. Bulletin boards is
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also used by major of the organizations that displays schedules, goals, and other related notes in
attractive manner for enhancing organizational and other knowledge.
Therefore it has been identified that learning from others especially from internet and social
media are considered to be important approaches for self managed leaning while learning in
Travelodge.
Various approaches of self managed learning is effective in enhancing the overall growth and
development of the individual. Appropriate methods of learning are important to be adopted so
that current set of skills can be aligned with defined goals and objectives of the organization.
1.2. Propose ways in which lifelong learning in personal and professional contexts could be
encouraged at Travelodge
Lifelong learning supports the overall growth of assistant manager of Travelodge in terms of
personal and professional career. The current report uses various strategies for enhancing
lifelong learning that can be used for encouraging lifelong learning which are as follows:
Self Evaluation: With the help of SWOT analysis, I can find out my strengths and weaknesses
that will further help me to attain organizational goals and objectives. It will assist me in
clarifying existing opportunities while working in Travelodge that can be further capitalized to
upscale the growth curve (Lin et.al.2017). SWOT analysis will also help me to identify the
threats so that plan can be developed for minimising the threats in an effective manner.
Self Reflective Learning: This helps me to develop new skills for accomplishing the roles and
responsibilities in the most effective manner that are assigned to me. The approach is effective in
coupling continuous development programs with work based learning opportunities which is
beneficial in attaining continues learning being as an assistant manager.
Assistant manager of the Travelodge can also apply Kolb’s Learning Cycle for encouraging
learning so that personal and professional goals can be achieved.
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Figure 1: Kolb's learning cycle
(Source: Skills for learning, 2019)
As per this model, the individual can gain sufficient knowledge with the help of transforming
experiences (Skills for learning, 2019). It includes practical approaches, learning from
experience and observations, as well as by conceptualization of real scenario occurring at the
workplace.
1.3 Benefits of self-managed learning
Benefits to the individual
Promotion: Self managed learning will support me to gain higher position within the Travelodge
as the approach will help me to develop new skills for serving me in the organization at higher
position with challenging responsibilities (Francis and Baum, 2018). For an example, by
applying Kolb’s learning cycle, motivation skills can be enhanced along with the knowledge of
organizational policies. Overall work quality can be enhanced by undertaking Self Evaluation
technique.
Skill Enrichment: Self managed learning has successfully helped me to implement innovative
strategies so that organization can increase its profitability. In addition to this, it will support me
to identify the mistakes of my team members and can rectify them by providing appropriate
solutions.
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Benefits to Travelodge
Customer Satisfaction: Development of skills has helped me to identify the needs and demands
of customers as well as to serve them in most effective manner. Being the assistant manager, I
am now able to resolve the queries of customers that have positively influence its brand image,
profitability and other factors.
Achievement of Goals: Self managed skills play an important role in attaining the desired targets
by the organization as per the set deadlines (Marchington, 2016). In addition to this, goals are
attained with enhanced quality within greater productivity. This is beneficial for the organization
to gain profitability by providing customer satisfaction in effective manner.
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Task 2
2.1 Evaluate own current skills and competencies against professional standards and
organisational objectives [M1]
I am working as an assistant manager in Travelodge and therefore it is my responsibility to
maintain the appropriate standards of services and products for enhancing the customer
satisfaction. Therefore it is crucial for me to possess skills and competencies for meeting
benchmarking standards of Travelodge.
Table 1: Skill Evaluation
My Current Skills Professional standards Travelodge and job
role objectives
Oral Communication: I am highly
skilled in communicating my ideas to my
team members in effective manner
(Yildiz, 2015).
The skill is highly
appraised while presenting
myself in presentation as
well as while conveying
ideas to employees.
Customer service is
important for the
specific job role.
Problem Solving Skills: I am able to find
out multiple solutions but at the same
time results are not as per the
expectation.
It will be highly valued in
dealing with future issues
of customers and
employees as well
To take initiatives for
resolving critical
issues
Time management Skills: I am able to
accomplish the demands of customers as
per the set deadline while handling
multiple tasks
Skills will help me to
handle more number of
clients as well as to gain
higher position
To attain the desired
objectives of meeting
customer satisfaction
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Presentation Skills: With the help of
confidence I am able to motivate and
enhance the knowledge of my team while
undertaking presentations. But sometimes
lack behind in exhibiting confidence while
portraying critical situations.
Presentation skills are
important for sharing ideas
with the employees in group
as well as with higher
authorities of the Travelodge
(Rathore, 2017).
Objective of the
organization is to make
employees clearer about
the defined goals and
objectives.
Team Building: I possess team building
skills which are observed by increasing
productivity in terms of innovation and
creativity. However my team members
sometimes resist to participate in sharing
ideas and opinions,
Team building will help me to
accomplish the assigned task
with greater productivity and
in more creative manner.
Objective is to serve the
customers of the hotel in
more innovative manner
for gaining competitive
advantage.
Therefore personal skill audit is effective in identifying the areas of strengths and weakness and
has successfully identified further opportunities.
2.2 Identify own development needs and the activities required to meet them
Table 2: Skills and methods of development
Skills to
improve
Methods of development
Problem
Solving Skills
Appropriate communication skills will support me to deliver actual information.
Active Listening and paying attention on advices of mentors will help me to
think in critical manner for finding out solutions. Further problem skills can be
developed by observing the skills used by other managers in the organization.
Presentation
Skills
I can work on these skills by undertaking more presentations for boosting up the
confidence. Feedbacks from peers will help me to work on lacking areas. I will
further work on areas such as eye contact, and clear voice tone (McIntosh and
Harris, 2018).
Team Building
Skills
This can be enhanced by recognizing the hard work of employees. They must be
encouraged by giving equal opportunities to handle the challenges.
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