Employability Skills at Travelodge: A Comprehensive Report

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EMPLOYABILITY SKILLS
TRAVELODGE

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TABLE OF CONTENTS
INTRODUCTION........................................................................................................................2
TASK 1...................................................................................................................................... 3
1.1 DEVELOPING RESPONSIBILITIES AND PERFORMANCE OBJECTIVE.............................3
1.2 EVALUATING EFFECTIVENESS AGAINST OBJECTIVES..................................................4
1.3 RECOMMENDATIONS FOR IMPROVEMENT...............................................................5
1.4 USE OF MOTIVATIONAL TECHNIQUES FOR IMPROVING PERFORMANCE QUALITY...6
TASK 2...................................................................................................................................... 7
2.1 SOLUTIONS FOR WORK BASED PROBLEMS....................................................................7
2.2 COMMUNICATION OF THE PROBLEMS...........................................................................8
2.3 IDENTIFICATION OF THE TIME MANAGEMENT STRATEGIES........................................10
TASK 3.................................................................................................................................... 12
3.1 ROLES OF INDIVIDUALS IN TEAM..................................................................................12
3.2 TEAM DYNAMICS..........................................................................................................14
3.3 SUGGESTIONS OF METHODS USED FOR ACHIEVING GOALS........................................15
TASK 4.................................................................................................................................... 17
4.1 EVALUATION OF TOOLS USED FOR DEVELOPING SOLUTIONS TO PROBLEMS..............17
4.2 STRATEGY FOR RESOLVING LABOR TURNOVER PROBLEM...........................................18
4.3 IMPACTS OF STRATEGY IMPLEMENTATION ON BUSINESS...........................................19
CONCLUSION.......................................................................................................................... 21
REFERENCES........................................................................................................................... 22

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INTRODUCTION
Employability skills are referred to as the skills which help the employees of the organization
in retaining the required competence and also ensure they are in line with the other
employees within the market. The employability skills help in self-development of the
employees and are of crucial importance for working within the organization.
The assignment has been made with the objective of analyzing the employability skills in
context to the Travelodge. The assignment would also develop the set of responsibilities
which needs to be fulfilled by the employee for enhancing organizational performance. The
assignment would also provide solutions to the problems faced by the organization and also
detailed insights about team dynamics. The assignment has also focused on developing
strategies which would be helpful for Travelodge in solving the problems faced.

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TASK 1
1.1 DEVELOPING RESPONSIBILITIES AND PERFORMANCE OBJECTIVE
The managers are held responsible for leading the team within an organization. The major
responsibilities and performance objectives for the manager of Travelodge are:
Mutual Responsibility
As a part of mutual responsibility, the manager would be held responsible for ensuring the
well-being of the employees and workers within the organization. The manager is also
responsible for ensuring that the needs of all the stakeholders of the organization are being
fulfilled (Veal, 2017).
Job Responsibility
The manager is held responsible for the workings of the organization and the smooth
functioning of all the departments within the organization. The teams across the
organization must be motivated to work with enthusiasm, which would, in turn, ensure that
the organizational objectives are met (Elbanna, 2016). The manager is also responsible for
scheduling the business activities and ensuring co-ordination amongst the senior
management and employees.
Self-Responsibility
The manager of Travelodge is also held responsible and accountable and answerable for the
tasks which are being undertaken by him. The manager must necessarily fulfil certain
obligations as a part of his responsibility towards the operations (Veal, 2017). The manager
is responsible for the decisions and the outcomes of those decisions and also accountable to
the senior management for the tasks undertaken by the juniors.
Customer Satisfaction
It is one of the major duties of the manager to ensure customer satisfaction by providing
them with the best quality of products and services (Supanti et al., 2015). This should be the
ultimate objective of the managers of Travelodge.

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Workplace Safety
The manager is also held accountable for managing the safety of the workers within the
workplace. The manager must ensure that the workers are being provided with a healthy
and safe working environment by providing safety equipment (Elbanna, 2016). This would
be helpful in increasing the productivity of the workers.
1.2 EVALUATING EFFECTIVENESS AGAINST OBJECTIVES
Travelodge strives to achieve increased customer satisfaction and provide enhanced
services to its clients. The effectiveness of the operations can be enhanced and evaluated in
accordance with the established objectives by ensuring the following:
On Job Training
The employees of the Travelodge must be provided with on the job training for the
operations performed by them. This would ensure that the employees work with high
proficiency and contribute towards achieving the established objectives (Vinogradova et al.,
2016).
Communication
The management must be competent enough to communicate the organizational objectives
to the employees and subordinates within the organization. When the employees are aware
of the organizational goals and objectives, it can be ensured that the Travelodge is effective
in achieving its objectives (Blancas et al., 2018).
Team Spirit
The manager must strive to ensure that integrity and unity are being promoted within all
the members of the team. By promoting team spirit in Travelodge, it has been ensured by
the manager that the productivity standards are being fulfilled (Vinogradova et al., 2016).
Customer Satisfaction

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The evaluation of the effectiveness must also be based on the level of customer
satisfaction. This will reflect the efficiency of the management and employees in serving its
customers and ensuring their loyalty (Blancas et al., 2018).
Productivity
With the objective of measuring the efficiency of operations of Travelodge, productivity is a
standard measure. This can be measured by analyzing the quantum of services provided to
the customers within a particular time frame (Blancas et al., 2018).
1.3 RECOMMENDATIONS FOR IMPROVEMENT
The improvements with regards to the operations of Travelodge are helpful in ensuring that
the growth of the organization is ensured and the existing problems are being eradicated.
The following recommendations could be made to the manager of Travelodge:
Compensation Package
The employees of the organization must be motivated for ensuring that the overall
productivity is enhanced. Introducing compensations and incentives would motivate the
employees (Lu et al., 2016). For this reason, the targets must be set and incentives should
be based upon the performance.
Communication
The organization must focus on establishing strong communication channels for ensuring
organizational growth. This means that the feedback must be communicated to and from
the staff members (Peng and Tzeng, 2019). Also, the organizational objectives and the
responsibilities of the employees must be communicated.
Personal Development Plan
The improvement areas can be determined by the manager and the employees by preparing
a personal development plan. This would enable the employees in improving their personal
skills, which would be further beneficial for the organization (Lu et al., 2016).
Training

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All the employees of Travelodge must be provided with appropriate training, which would
contribute towards the improved workplace performance. Training sessions would increase
the proficiency of the employees (Peng and Tzeng, 2019).
1.4 USE OF MOTIVATIONAL TECHNIQUES FOR IMPROVING PERFORMANCE
QUALITY
The growth and development of the organization can be ensured by motivating the
employees. As a manager of Travelodge, it is a major responsibility for motivating the
employees towards the achievement of the organizational goals and objectives (Mitra,
2016).
The motivational technique which must be adopted by the manager could be understood by
using the Hertzberg two factor model of motivation.
Source: Alshmemri et al., 2017.
This theory of motivation takes into consideration two major factors namely the hygiene
factors and the motivators. By implementing this theory, the needs of the employees could
be fulfilled and their satisfaction could be ensured by providing them appreciation,
recognition and career growth (Yeboah and Abdulai, 2016). By the application of this model,
it can also be seen that the employees of Travelodge would be dissatisfied due to several
factors such as incomplete reimbursements, poor reporting structure, improper working

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culture and other similar factors (Alshmemri et al., 2017). Thus, all these factors highlighted
in the Herzberg theory of motivation should be taken into consideration for ensuring
employee motivation.
TASK 2
2.1 SOLUTIONS FOR WORK BASED PROBLEMS
It is evident from the studies that Travelodge is facing several work-based problems. It is
very essential to derive solutions for these work-based problems as this would be helpful in
ensuring a healthy working environment.
One of the major problems which are prevailing in Travelodge is the communication
collapse. There is a communication gap and no strong channel has been established through
which the employees can communicate their problems to the top level management. The
management can solve this problem by establishing effective communication channels and
also ensuring that the barriers to communication are being eliminated (Luo and Zhong,
2015). A friendly working environment should also be established which would be helpful in
ensuring that the employees feel free to reach to the management with their problems and
grievances. The staff of Travelodge must be provided with training for enhancing their
verbal and non-verbal communication techniques and also ensuring that there exist no
communication barriers (Warren et al., 2017).
The other major problem which is being faced by the Travelodge is related to the conflicts
and disputes which arise within the organization. The organization can focus on solving
these problems by establishing strong communication channels and ensuring that the needs
of the employees are being fulfilled (Warren et al., 2017). The management of Travelodge
must also focus on implementing negotiations for ensuring that the disputes are being
resolved in an effective manner and also that both the parties remain satisfied. Effective and
efficient organizational systems are also helpful in ensuring that the conflicts are being
eradicated before they actually take place (Luo and Zhong, 2015).
Thus, it can be said that the major work based problems existing within the Travelodge
company can be efficiently dealt with by ensuring that appropriate communication channels

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are being established and also that the hierarchy of reporting and communicating is
established.
2.2 COMMUNICATION OF THE PROBLEMS
Communication is referred to as a process of expressing the feelings, thoughts and
information from one individual to another. The various methods in which the problems of
Travelodge can be communicated are:
Assertive Style
The assertive style promotes the expression of beliefs, opinions and views in an open
manner without having an impact on the rights of the other individuals. The people express
their opinion calmly using words and actions and with high confidence (Men, 2015).
Passive style
The passive style of communication is based majorly on the assumptions of the
communicator. The communicators have a lack of self-respect and also the needs and
desires of other individuals are being placed before their own interest (West, 2016).
Aggressive style
The aggressive style is being adopted by people who have a demanding nature. This form of
communication does not take into consideration the needs, feelings, opinions and ideas of
the other parties (Men, 2015). This can also result in the compromisation of the safety of
other individuals.
With the objective of communicating these problems within the organization at different
levels, a formal letter is being written for the senior management and a memo will be
written for communicating the problems to the staff.

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FORMAL LETTER
TRAVELODGE
Formal letter
Manager
Email Id: [e-mail]
April 25, 2019
Senior Manager
Subject: to discuss the problems existing within the organization
Respected sir/ Madam,
I am writing this letter to bring to your attention to the problems which are being faced by
the employees and the management of the organization. It has come to the notice of the
management that the organization is facing huge problems related to the disputes and
conflicts amongst the employees of the organization. The communication channel has also
not been appropriately established within the organization, which is leading to problems
such as lack of motivation for the employees, lower job satisfaction of the employees and
other issues.
Being the manager of Travelodge, I would like to bring to the notice of senior management
that appropriate measures must be undertaken by the organization for ensuring strong
communications amongst the different levels of the organization and also amongst the
employees at the same level of the organization. This would be beneficial for the employees
as they will be more satisfied and also the development of the organization can be ensured.
Thanks and regards,
Manager
Travelodge

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MEMO
TRAVELODGE
UK
APRIL 25, 2019
To: the staff members
Cc: Senior manager
Subject: Concerns for lack of disputes and communication within the organization
It is being noticed by the management of the organization that there have been increased
instances of the disputes and misunderstandings amongst the employees of the company.
The problems within the operations of the organization also arise as a result of the lack of
communication and coordination amongst the senior management and the employees. Due
to these reasons, the company is planning to arrange the training programs for enhancing
communication and also establishing guidelines for the communication process to take
place amongst the senior management and the employees. This training program is being
conducted with the objective of reducing communication barriers within the organization
and also ensuring success in all business activities by ensuring coordination in activities of all
employees.
Regards,
Hotel Manager
2.3 IDENTIFICATION OF THE TIME MANAGEMENT STRATEGIES
Based on the current experience as a manager in Travelodge, the following time
management strategies could be used:
Prioritization
The manager must promote to the individuals that only a particular task is being performed
by the employees at a given point of time. This task must be chosen on the basis of the
priority. This strategy can be better understood by applying the pickle jar theory, which
states that the most important task must be taken up first and the least important task
should be left for completing it at a later point of time (Matilainen et al., 2018).

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Delegation
The manager of Travelodge must focus on assigning the duties and tasks to the
subordinates. Delegating the responsibilities to the employees of the organization would be
helpful in ensuring that the workload of the managers is reduced and also simultaneously
ensuring that the tasks are being efficiently completed within the given time period (Todd et
al., 2017).
Refusing to perform unwanted tasks
Being in the corporate world, the manager of Travelodge must possess the skills of denying
performing an unproductive activity. This habit must also be inculcated amongst the
employees (Matilainen et al., 2018). This would be helpful in ensuring that the resources of
the organization are being preserved.