Employability Skills Report: Analyzing HR at Travelodge Hotel

This report delves into the application of employability skills within the human resource management context of Travelodge Hotel. It begins with an introduction to employability skills and their importance, followed by an analysis of performance objectives, responsibilities, and motivational techniques, referencing Herzberg's Two-Factor Theory. The report identifies work-based problems, suggests solutions, and explores communication styles. It also examines Belbin team roles, team dynamics, and alternative approaches to task completion. Furthermore, the report evaluates tools and methods for addressing employee turnover, develops strategies to mitigate this issue, and assesses the potential impact of these strategies. The report also incorporates Vroom's Expectancy Theory for quality improvement of performance and concludes with recommendations for improving HR practices within the hotel. The report uses comparisons with Carnival Corporation Plc to highlight effective techniques. Various communication methods like memos and letters are also included to motivate employees and improve the performance of the organization.

EMPLOYABILITY SKILLS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Set of performance objectives and own responsibilities........................................................1
1.2 Identifying personal effectiveness against objectives............................................................3
1.3 Recommendation for improvements......................................................................................4
1.4 Reviewing the motivational techniques to be used in quality improvement of performance4
TASK 2............................................................................................................................................5
2.1 Identifying the two work-based problems and suggesting the relevant solution on it...........5
2.2 Communicating variety of styles and manners must be implicated at various level.............6
2.3 Implication of effective time-management strategies............................................................7
TASK 3............................................................................................................................................8
3.1 Belbin team roles...................................................................................................................8
3.2 Team dynamics......................................................................................................................9
3.3 Suggesting alternatives for completion of goals and tasks....................................................9
TASK 4..........................................................................................................................................10
4.1 Evaluation of tools and methods for developing solution of employee turnover problem..10
4.2 Development of strategy to reduce the problem of labour turnover....................................11
4.3 Potential impact of adoption of the strategies......................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Employability skills are the techniques through which the business professionals will
analyse the requirements of this staff and make effective solutions to the issues incurred in the
workplace practices. It includes communication. Teamwork, planning and organising and
various self-management practices that will be effective and helpful with context to make
workplace improvements. In the present report, there will be discussion based on the issues
incurred in Travelodge hotel in terms of manging human resource practices. Along with this, the
case will have compared to the Carnival Corporation Plc to have suggest the effective technique
for overcoming with the operational issues. Moreover, there will be recommendation based on
implicating various strategies and techniques in motivating the staff and improving the
performance of organisation.
TASK 1
1.1 Set of performance objectives and own responsibilities
As per analysing the own responsivities which reference to the assigned jobs and duties on
which it is required that the professionals must be have self-discipline as well as management. It
can be adequate with reference to bring the effective commitment of the people with the
operations performed by them in meeting the organisational objectives. However, as per
analysing the managerial objectives where Carnival Corporation Plc have been impacting on
defining the best information about performance of the business (Jackson and Oliver, 2018).
However, the roles and responsibilities of a human resource manager in the organisation can be
understand as per the objectives:
Own responsibilities:
A manager is liable to operate the operational aspect in the business where they have been
assigned with the various responsibilities relevant with the Job for meeting the targets of firm
(Messer, 2018). In Carnival Corporation Plc managers were assigned duties as listed in their job
description on which all the legal duties and mission statement have presented.
 The main motive is to meet the organisational needs by motivating staff as well as
guiding them to utilise best of their efforts with reference to meet the operational targets
at the right time.
 It has been suggested to the professionals of Travelodge hotel to mitigate operational
issues with own understanding and consideration of responsibilities.
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 There are several objectives such as decision-making process, adaptability to changes,
following and implementation of employment legislations and ethics as well as rights and
responsibilities.
Own Performance:
Referring to the professional standards such as performance appraisal, bonus payments,
promotions as well as increment in the level of salaries are the main motives which will be
effective with reference to motivate the performance of an individual (Chen and et.al., 2018).
However, influences of such techniques will be indicative and helpful with reference to meet the
operational motives and make qualitative increment in the growth and profitability.
Hertzberg’s Two factor theory:
This technique has been presented by Hertzberg in 1950 to suggest the effective
improvement in efficiency of staff. To improve employee morale, efficiency increment will be
resulting in performance of employees.
Figure 1 Hertzberg's motivational theory
(Source: Herzberg’s Motivation Theory – Two Factor Theory, 2017)
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Motivator factors: This is the element which has to be considered by the managerial
professionals with reference to motivate employees. It will result in their serious commitment
with the operational performance of business (Mishra and Mishra, 2018). They are the asset to
the organisation on which making effective operational efforts are to be required to enhance the
profitability and productivity.
Hygiene factors: These are the factors which have been lead into dissatisfaction with job
and lack of motivation due to inappropriate work environment (Chan and et.al., 2018). However,
these are the issues which can be resolved by improving salaries, easing company policies,
bringing benefits, improve relationship with employees.
1.2 Identifying personal effectiveness against objectives
The motive for enhancing the operational motives as well as performance of employees
which are being operating in Travelodge where Carnival Plc have effective control over mis
management, conflicts and drawbacks there can be implication of several techniques (Adeyinka-
Ojo, 2018). Thus, to effectively overcome with the organisational challenges one could implicate
several techniques such as traffic light analysis:
Skills I can do this Still
improvements
required
Need to work
on it
Time management and self-management
I consider the time line of the activities ✓
I meet the target before deadline ✓
Critical thinking and problem solving
I am able to address the workplace conflicts
on time.
✓
I am able to bring the alternative solution to
overcome with the problems.
✓
Communication skills
I am confident in oral communication in
terms of delivering my massage to
employees.
✓
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I am confident in written communication in
terms of delivering my massage to
employees.
✓
I am able to present my thought clearly
among staff.
✓
I have effective presentation skills ✓
1.3 Recommendation for improvements
As per the anlsyed issues there have been various measures which are required to be
considered by the professionals with reference to make the adequate ascertainment of operational
variations (Demaria, Hodgson and Czech, 2018). Thus, in Carnival Corporation Plc there have
been implication of several tactics which have been recommended to Travelodge to improve
work-based practices. It mainly involves techniques such as:
 For improving the employee turnover rate on which their HR professional has to consider
the duties, shifts and salaries assigned to one individual.
 Business has to focus on retaining the previously performing employees which will result
in training the duties to the new employees as well as making it easy for the business to
have the adequate operational goals (Hanapi and et.al., 2018).
 Implicating the Benchmarking and balance scorecard techniques which will be effective
in motivating the staff to makes it easy for attaining the operational targets at the right
time.
 Measuring the actual output of the business performance with the estimate performance
target will be motivating among professionals in terms of making more efforts and
increasing the level of operations to be done.
1.4 Reviewing the motivational techniques to be used in quality improvement of performance
To improve the quality of the performance on which it has been required that the Human
resource manager must implicate various techniques and measures to overcome with the issues
(Jackson and Oliver, 2018). Thus, in relation with this, there must be implication of Vroom’s
expectancy theory which will be beneficial and effecting in addressing the issues.
Vroom’s Expectancy Theory:
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This technique has been effective due to applicability and its impact on bringing the
adequate outcomes to the professionals. There can be maximum pleasure with less pain. In an
organisation it is mainly depended on the employees, skills, performance, knowledge and
experiences which defines the level of effort and efficiency made by an employee.
Figure 2 Vroom's Expectancy theory
(Source: Vroom’s Expectancy Theory, 2017)
Expectancy: In this element it can be said hat the increasing the skills and efforts will
result in bringing the positive outcomes in the performance of an individual (Messer, 2018).
Therefore, motivating employees to make more efforts will be effective techniques with
reference to improve the performance.
Instrumentally: This is relevancy with the consideration of having something in return.
Thus, one could believe that if the efforts were made in a particular task than there will be
something gains due to such job.
Valence: This is the importance that one-person places upon the expected outcomes (Chen
and et.al., 2018). Thus, in this case if monetary factors are the main motivational element in
someone than there will be no any other thing which bother them such as over time, workload
etc.
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TASK 2
2.1 Identifying the two work-based problems and suggesting the relevant solution on it
Being a HR manage in the Travelodge hotel there have been various issues and obstacles
which have been identified. Thus, these are mainly relevant with the operational practices as well
as internal staff management. However, to analyse the issues on which there can be various
effective solution which will be helpful to this hospitality industry.
Employee engagement and Turnover solutions:
In respect with overcoming with the workplace conflicts on which human resource
managers has to make effective solution relevant with implicating the staff engagement programs
(Mishra and Mishra, 2018). Tactics which are required to be implicated by Travelodge hotel with
reference to increase the employee engagement program are increasing their participation in
managerial decisions making, organising the work-based workshops, their involvement in the
seminars, meeting and synopsis. Implicating effective communication tactics, performance
appraisal, bonus etc. are the methods through which one can motivate the staff.
Measure to improve the operational performance of business:
In order to improve the operational performance in Travelodge hotel there must be
implication of various techniques such as involving Benchmarking, balance scorecard and Key
performance indicators (Chan and et.al., 2018). Along with this, improving operational
consistency with the help of adequate time management and monitoring and controlling tactics
one could have effective operational management.
2.2 Communicating variety of styles and manners must be implicated at various level.
In order to improve the operational performance as well as staff efficacy in Travelodge
hotel on which it is required to have implication of several techniques. Thus, to manage the
operational performance there will be letter on which professionals will be suggested to initiate
strategies for business improvement (Adeyinka-Ojo, 2018). Along with this, memo will be
developed and presented among the staff to motivate them and presenting them their job roles in
the organisation such as:
To: Senior management
Travelodge Hotel
From: Human Resource manager
Travelodge Hotel
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Subject: To inform regarding the operational functions and employee engagement programs.
Sir,
It has been defined that there must be control over the operational transactions of the
business. Thus, with respect to this there must be implications of various techniques which will
be effective in terms of motivating the staff and improving the performance of organisation.
 Hotel must bring the holiday package as well as increase the number of services which
have been offered by them.
 Increase staff involvement in meetings, seminars and conferences to analyse their views
points and innovative ide to improve business performance (Demaria, Hodgson and
Czech, 2018).
 Improving the communication skills which in turn will be effective in generating reports
and information regarding each department of organisation.
To: Staff
Travelodge Hotel
From: Human resource manager
Travelodge Hotel
Subject: To improve the personal efficiency and performance in business.
Dear employees,
The base of organisational growth is depended on efforts and value created by its assets.
Employees have been denoted as the best assets for the organisation which is being helpful in
bringing the long-term returns (Hanapi and et.al., 2018). Your efforts and performance in
Travelodge Hotel since any years have leaded the organisation to retain the organisation targets
at the right time. However, there are several tactics which will be helpful in relation wit
improving own skills and talent with approaches to meet business targets at the right time.
 There must be implication of the strategies such as time management in accordance with
the organisational targets and goals.
 Reflecting the commitment in the job performance which will be effective in reaching to
effective goals at the right time.
 If there is any issues relevant with work place operations on which one must
communicate such issues with seniors it will be effective in bring the alternative
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solutions.
2.3 Implication of effective time-management strategies
To improve the operational performance of staff which will be result in bringing the
adequate giant o the business. Thus, with reference to this there must be implication of various
time management strategies which in turn will be effective and adequate in overcoming with the
operational requirements. Considering the issues which are employ based on non-completion of
the duties before the deadlines (Jackson and Oliver, 2018). Therefore, there are several
techniques which are to be implicated by the business professionals such as:
Prioritising workload: There have been various operations and duties which are being
assigned to an individual. Thus, among such tasks there must be prioritising the operations which
are required to be considered first. In project management approach there are various operations
on which the time line of each tasks has been set (Messer, 2018). Therefore, on which critical
path analysis have been effective in terms of analysing the less time limit to bring the outcomes.
Setting work objectives: There must be objectives regarding the jobs which are being
considered by the professionals with reference to make qualitative efforts (Chen and et.al.,
2018). Recruitment of staff as well as training them to understand the job roles will be the most
effective solution in overcoming operational issues.
Working steadily rather than erratically: There must be consistency in the work done by
an employee. Thus, achieving a level of operation daily will be the most adequate technique
which in turn will be effective to lead business (Mishra and Mishra, 2018). Thus, on which on e
have effective time to analyse and utilise complete efforts in a particular job.
TASK 3
3.1 Belbin team roles
Within an organisation like Travelodge, various team roles are being followed within the
firm that will help in improving operations of the firm (Chan and et.al., 2018). In such case,
Belbin's team role model will help in suitable planning of the operations and thus, will support
the growth and rise in operations of the firm. The 9 major team roles as per Belbin's are:
 Resource investigator: They use their ideas and knowledge that will help in proper
planning of the resource allocation that will help in improving the performance of
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enterprise. This will help in suitable planning of operations which will aid in improving
the productivity of organisation.
 Team worker: They work within a group will help in proper improvement of services
and thus will help in executing the jobs or projects carried within Travelodge hotel. They
are good listener and may take unexpected decisions for the betterment of team
(Adeyinka-Ojo, 2018).
 Co-ordinator: They play an important role in the operations that will help in proper
operations that will help in allocation of responsibilities. They will help in improving the
services that will help in meeting the team objectives that will help in proper planning of
work objectives and clarification of goals.
 Plant: they are highly creative and good at solving of any problems. They provide the
suitable solutions to the operations that assists the growth of the firm (Demaria, Hodgson
and Czech, 2018).
 Monitor evaluator: they have logical thinking and make suitable strategies to maintain
the standards that are been set within industry to have good performance level.
 Specialist: They are the experts in an specific field and possess in depth knowledge
which helps them to solve major issues while operating within a firm.
 Shaper: They take challenges and set appropriate goals which are been set within the
organisation. They encourage the team to overcome the obstacles and get things done.
 Implementer: They imply the set plans and strategies and maintain the effectiveness of
the organisation to be practical and have positive changes within the firm (Hanapi and
et.al., 2018).
 Finisher: They will give the final output by analysing its effectiveness and removing any
error. They are the highest standard of quality control within the firm.
All these roles will help in working in proper coordination that will help in suitable
planning of set goals and complete their tasks with higher efficiency.
3.2 Team dynamics
Team dynamics can be defined as the relationship, understanding and bonding within the
team members that will help in proper rise in operations and gaining of the strong platform for
improving the team performance (Jackson and Oliver, 2018). It influences the team behaviour
and reduce any sort of complexity that can hamper or disorient the team and its performance.
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This psychological process will help in breaking down of communication barrier that will
support in allocation of roles and responsibilities. This will help in improving overall
performance of Travelodge hotel.
3.3 Suggesting alternatives for completion of goals and tasks
In order to improve the operational efficiency of the business on which making adequate
efforts will be effective with reference to have adequate gains. Thus, there are alternative
methods that are required to be impacted for Travelodge Hotel to have raise in the operational
gains.
 Freelancing: Implicating the freelancing services will be effective for the professionals
to have adequate number of external employees which will make efforts in increasing the
business by means of satisfying their personal needs.
 Outsourcing: Expansion of business on the online sites as well as improving the
promotional techniques will be beneficiary to have adequate gains in the limited time
frame.
 Shifting: Changing job roles of employees will be effective with reference to enhance
their interest in the business activities (Messer, 2018).
 Roles allocation: People must be assigned with the jobs which are relevant with the
skills, talent and qualifications of an employee which have been assigned with the
effective job roles.
TASK 4
4.1 Evaluation of tools and methods for developing solution of employee turnover problem
Employee turnover refers to number of employees left the business during a particular
time. More employee turnover results in increasing cost of company and inefficiency of the
business as well (Azmi, Hashim and Yusoff, 2018.). For the purpose of solving problems relating
to the employee turnover. The Travelodge Hotel can adopt the following methods and tools
within the organisation:
 Improving recruitment strategy: by recruiting right person at right place, employee
retention power of the company can be increased.
 Appreciation reward: when the employee gets the reward and appreciation for their
performance, they will be self motivated to enhance their performance and sustain with
the company as well.
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