Travelodge Report: Leadership, Employability Skills, and Solutions

This report analyzes the application of employability skills within the context of Travelodge, a leading travel agency. It outlines the author's self-responsibilities and performance objectives as a manager, detailing strategies for market information gathering, ethical conduct, decision-making, and relationship building. The report assesses the effectiveness of these objectives, recommending improvements in time management, problem-solving, and communication. It explores motivational techniques to enhance employee performance, addressing work-related problems such as communication barriers and the need for training. The report also examines team dynamics, alternative task completion methods, and problem-solving tools, including a strategy to address labor turnover and its potential business impact. The conclusion synthesizes the key findings, emphasizing the importance of continuous improvement and strategic adaptation for organizational success within the travel industry.

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
1.1 Set of own responsibilities and performance objectives..................................................1
1.2 Own effectiveness against defined objectives..................................................................2
1.3 Recommendations for improvement................................................................................3
1.4 Motivational techniques to improve quality of performance..........................................4
TASK 2............................................................................................................................................5
2.1 Solutions for work related problems................................................................................5
2.2 Communication styles and appropriate manner at different levels..................................6
2.3 Time management strategies............................................................................................8
TASK 3............................................................................................................................................9
3.1 Roles of people and how can they work together to accomplish shared goals................9
3.2 Team dynamics...............................................................................................................10
3.3Alternative ways to finish tasks and accomplish team goals..........................................11
TASK 4..........................................................................................................................................12
4.1 Tools and methods to solve problems............................................................................12
4.2 Appropriate strategy to solve problem of labour turnover.............................................13
4.3 Potential impact on business while implementing strategy............................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Employability skills can be defined as abilities which help in developing expertise level,
knowledge base and mentality that is very much important for organisational success. These
skills are considered as mandatory qualifications to engage in job positions. So it can be said that
for employment success every individual have to gain employability skills. In other words, to
grow and develop professional life every employer or employee has enhanced their skills which
can lead them to higher level of success. If enterprise have high talented human resource than it
can compete in market place and also can enhance its financial profit. This project report is based
on Travelodge which is one of the leading travel agency (Wilton, 2011). In this project, set of
self-responsibilities and performance objectives have been discussed to develop working
conditions. Also, development of interpersonal and transferable skills has been evaluated. At last,
this project is having dynamics of working with other and strategies to solve work related
problems. These are the core concepts through which travel company can improve and develop
employability skills within workplace.
TASK1
1.1 Set of own responsibilities and performance objectives
It is very much important for business manager to understand his responsibilities and
objectives so that he can accomplish organisational goals and objectives in an effective manner.
As being a leader of Travelodge, it is very much essential for me to determine my duties and
responsibilities in organisation, so that I can work according to them. The main roles of mine are
following as under:
Collect market information: This is the most important role of mine. For better growth
of business it is very much essential to collect important information about marketplace. Through
this I can understand different rends of market and can organisational strategies according to
them (Katzenbach and Smith, 2015).
Work ethically: Being a business manager of Travelodge it is responsibility of mine to
work in ethical manner, so that company can reach to higher level of success.
Decision making: Organisational success or failure totally depends on that how much
effective its strategies are. So it is essential role of mine to make efficient and systematic
decisions so that company can get higher financial profit.
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Create good relations: For better growth of company it is necessary to have healthy
working environment within workplace. Through effective communication with seniors and
juniors I can make good working conditions (Drucker, 2013).
Hence, these are my own responsibilities which are required to accomplish organisational
goals. Apart from this, there are also some performance objectives of mine which can guide me
to take correct actions and these are discussed below:
Salary level: By incrementing my salary I can motivate myself to enhance my
performance which will result in high financial profit of organisation.
Paired comparison: Through comparing myself with other I can evaluate my position
and performance which can help me in performance improvement.
Moreover, being a manger I have to perform various responsibilities and also have to sett
different objectives, which should be completed in minimum time period. Some of my personal
responsibilities are team work and time management. Along with this I have to improve my
communication and problem solving skills. To manage a organization I need to be very much
cooperative and interactive with other staff members of company. To attain these skills I have to
set some objectives which are follows as under:
Objectives Time period
First of all I have to learn time management so
that I can increase my productivity.
For learning time management skills I need 2
to 3 weeks.
Problem solving is another important skills by
which I can reduce chances of industrial
disputes.
Organizational problems can be solve only if
there is health working environment. For
creating good working environment I need
time period of at least 1 week.
By improving my communication skills I can
interact and cooperate with other employees.
For improving my communication skills I
needs 2 to 3 months.
1.2 Own effectiveness against defined objectives
Above mentioned objectives should be achieved in given time period. If they will be not
accomplish then I can suffer from many problems. So, I have to determine effectiveness of my
objectives which can be done by evaluating their time period which I have set. Once time period
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id completed then I should identify the changes which have took place within me. It is highly
important that changes must results in desired results. I should also determine the reasons that
why I have set those objectives. Successful accomplishment of objectives represents that I have
utilise all available resources in effective and systematic manner.
It is very much essential for me to evaluate my own effectiveness against those objectives
which are assigned to me by organisation. Apart form this, there are some other ways through
which I can determine my effectiveness against my objectives and these are follows as under:
 Quality and acceptance of responsibility of self-job: My job can be accepted by
organisation if I can provide better services to customers, utilise resources and authority
in an effective manner. To perform very well I can use various methods of quality
measurements.
 Managing self-job: It is very much important for me to manage my job otherwise I
cannot help organisation in accomplishing its goals and objectives (Bardach and
Patashnik, 2015). Job weight can be managed by allocated time limit. At the time of job
hand over, it should be determined that next person is high qualified to perform that job.
 Application of the knowledge and understanding of responsibility of council: For
better growth of organisation, it is necessary that I and my staff members have good
relation with each other. It is duty of mine to assign responsibilities to employees
according to policies and plans of Travelodge.
 Maintenance safety of society: It should be the main purpose of every company. Being
a business manager it is necessary for me to manage safety of society.
 Managing changes: Modifications are integral part of business environment so it is my
main duty to work according those changes otherwise I cannot achieve organisational
goals and objectives.
Furthermore, through evaluating above mentioned points I can measure my own
effectiveness against organisational objective. Without measuring my efficiency I cannot
accomplish different goals of company (Biron, Farndale and Paauwe, 2011).
1.3 Recommendations for improvement
Being a manager I should improve and develop my roles and responsibilities. By
accomplishing and improving my objectives I can increase my productivity. So, there are various
areas in which I can improve my objectives and these are follows as under:
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 For improving time management skills, individual can prepare a effective schedule. By
doing this he can perform his duties and responsibilities in effective manner. By
improving this skills he can compete his task in given time period.
 By taking help of case studies people can improve their problem solving skills.
 Also, by attending seminars and conferences individual can improve his communication
skills.
In every organisation human resources are the main assets which can lead business to
higher level of success. Every employers and employees get ready for their promotion and
always are willing to enhance their improvements. Being a manger of Travelodge it is duty of
mine to take initiatives (Steelandde Witte, 2011). Along with this, improvement of goodwill,
minimisation of cost and provide good services, these are main tasks which should be considered
by me. Appropriate monitoring through lower management can help in decentralisation of
responsibilities. There are various recommendations which plays important role in improvement
and these are following as under:
Reward and incentives: Every worker improves their performance in exchange of high
remuneration, rewards and incentives. Being a manger I can provide better reward system so that
employees can get motivate and contribute their efforts in improvement of organisation. In
simple words, if company will provide handsome salary to their employers and employees than I
will result in higher financial profit which will improve organisational performance in market
place.
Review management: Through continuous monitoring and reviewing I can manage
performance of Travelodge which can help in better improvement of company.
Opportunity evaluation: Managers are the key person of every business enterprise.
They can generate innovative ideas for improvement and development of company.
Engaging employees: For better growth of travel agency it is very much important for
managers to engage in business activities so that, they can get motivate and contribute their
efforts towards organisational growth (Said, 2011).
1.4 Motivational techniques to improve quality of performance
In business organisation, employees have major role as without them no company can
achieve its goals and objectives. It is main responsibility of managers to handle their worker
through various techniques and tools. Company can enhance its performance by increasing
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efficiency and effectiveness of its workers and managers, because efficient work force can build
strong image of organisation in market place. Being a manger of travel company I can use
various motivational techniques so that performance of human resource can be improved and
these are following as under:
 Reward and incentives: Travelodge is a travel company which provides various
travelling services to their customers. This is well growing company just because of its
potential employees and employers. This organisation can reach to next level of success
if it satisfies its human resource. This can be possible by providing them good reward and
incentive system. This initiative of travel enterprise can motivate its employees to
perform very well and also can satisfy their financial needs (Williams and Williams,
2011).
 Self motivation: The most important factor of motivation is self-motivation. People with
high determination can make extra efforts to achieve organisational goals and objectives.
Being a manger it is very much important for me to enhance my self-motivation need.
This will can help me in improving my performance within work place.
Hence, these are most important tool through which helps in betterment of performance.
Through using these tools I can achieve my targets and also can help Travelodge in
accomplishing its goals.
TASK 2
2.1 Solutions for work related problems
In business organisation, managers have to face various work regarding problems.
Difficulties of enterprise can influence negative impact on its future growth. So, it is very much
important for mangers to identify work-based problems and also find their effective solutions so
that company can attain its goals without any obstacles. There are various problems are
discussed below along with their solutions (Voss, 2014).
Communication barriers: For making good working environment with work place, it is
necessary to have good communication between managers and employees. Lack of internal
communication can decrease organisational performance in work place. So for better growth of
business managers should make healthy working environment in which appropriate level of
communication can take place.
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Appropriate training: For better success of business enterprise, it is necessary for
mangers to evaluate performance of their employees because without them organisation cannot
maximise its profit. If workers are not enough capable to deliver their efforts then managers
should provide effective training and development programs to their human resource so that
they, can improve their performance. This will influence workers to contribute their efforts in
enhancing organisational growth. As Travelodge is travel agency, through giving better training
to its work force it can make strong position in market place and also can compete its different
competitors (Gruman and Saks, 2011).
Moreover, Travelodge have faced various problems because of its senior directors, they
accused various employees. This results in industrial conflicts. To resolve this work related
problem its team leader should find out the reason behind owner's misbehaviour. Board of
director misbehave with their employees because there did not trust them. In this situation, leader
should make good relations between them and create good working environment. So that,
employees and managers will work together and take right decisions.
2.2 Communication styles and appropriate manner at different levels
Every organisation use different style of communication. Travelodge is a big travel
company so it has huge organisational structure which support it’s in good or bad situations.
Management of organisation can be categorised in three main parts which are top, medium and
lower. Every level needs effective communication style to transfer important information within
work place. Through this appropriate manner business managers can lead company at higher
level of success. Horizontal style of administration is discussed below:
 Communication at top Management: At this stage of business, people of top
management take help of e-mails and letters to transfer essential information. In this
marketing manager of Travelodge can write official email to other members for the
purpose of discussing confidential data of business enterprise. This is known as formal
method of communication.
 Communication at Middle level of management: At this stage of company managers
use both formal and informal style to communicate information. Because in this level all
people have same position (Borrelli, 2011). In simple words, mangers of all departments
can use formal as well as informal method to communicate with each other.
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 Communication at lower level of management: When business mangers communicate
with lower management than they use informal way of communication to transfer
information. This is the best method through which superiors can communicate with their
subordinates.
Hence, these are the three levels of organisation, which use communication style in
different manner, because of their different authorities. In business enterprise, mostly people use
memos and letters to communicate with each other (Schmeltz, 2012).
Letter
Name
Address
10 August, 2017
The marketing manager
Travelodge Hotel, London
Respected Sir/Madam,
We have evaluated that organisation is facing various problems. Which is continuously
affecting its performance. The biggest difficulty which is facing by marketing team is that it
needs advanced communication channels so that important information can be transferred to
other departments. Along with this, advanced promotional activities are also required so that
more customers can be attracted.
Please consider these issues.
Sincerely
Name
Memo
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Travelodge
To: Staff
From: Marketing manager
Date: 10th August 2017
Re: Problems in Organisation
The reason of sending this memo is that currently business organisation is facing various
difficulties. Less number of human resources is the biggest issue which is affecting
organisational performance, but it is confirmed that company will provide training programs in
future. Along with this, effective promotional activities will also be provided by company. Till
then, please stay calm and co-operate with us.
2.3 Time management strategies
It is essential for the employees to allocate their work in to do list by which they can
attempt all work in a day, so here some time management strategies are available which can be
used by employees:
Prioritise work load: This one is an efficient technique in which they can set prioritise
their work which is important to do in that particular day and which has a deadline to complete.
By using this employee can accomplish all work in set deadlines also it can provide time to some
other activities (Naylor, 2012).
Setting work objectives: This is another technique in which employees can set their
objectives for a particular day and allocate their time in which. This one can help to them to
divide their time effectively which can help to them to make a better attempt according to time
need for each and every activity for the day.
Diary management: It is technique which allows making a list of all work to do in the
day which is essential and propose portion of time which they have to accomplish their work in a
day. It is essential for each and every employee to keep and manage diary for their work and also
it will help to them to remember works to do in the day.
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Making and keeping appointments: Managers has to use this which one help to them to
keep all appointments aligned by which they can use their rest time in office work and extra
work in their own team.
Sources: Prioritise workload, 2017
TASK 3
3.1 Roles of people and how can they work together to accomplish shared goals
As Travelodge has recruited new employees in organisation to accomplish their needs,
according to Belbin Team Roles people are having different types of skills which makes them
shaper, implementer, resource analyser etc. as company has recruited nine new employees in
marketing team, here is their role and explanation of their support in shared team goals;
Shaper: He gives core attention to task and their completion. He always make efforts to
accomplish predetermined goals and objectives.
Implementer: He takes advice and suggestions from his co workers and the take final action.
They are are highly efficient and self disciplined people.
Finisher: He is that perfectionist person who make sure that each and every business activity is
operating in right direction.
Resource investigator: He motivates employee to contribute their efforts in organisational
growth and development. He always keep eye on outside world to identify future opportunities
and threats.
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Illustration 1: Prioritise workload

Plant: They are very creative type of person who finds innovative solutions for work related
problems.
Evaluator: They are fair observers and keeps control on the each and every activity of team.
They do not become partial with anyone.
Team worker: A person which is recruited in marketing team is having a role of team worker;
different types of marketing activities are conducted by marketing team so it is essential for team
members to support in it. So this person is having a role to support team and marketing manager
to organise an activity in target market and as well as his main role is to support marketing
manager to make a better implementation of market strategy (Hadwin, Järvelä and Miller, 2011).
Specialist: The second person is recruited to conduct market research and analyse data, he is
specialist in this area. It is a need of Travelodge and marketing team of the organisation to gather
market information by using appropriate methods and techniques and also to analyse data by
which organisation can make changes in their working styles. This information’s can help to
make a better package for tourists against the rivalry organisations.
Co-ordinator: Marketing team is having an objective to gather marketing information’s by
marketing activities so it is essential for marketing team to have a person can work as a
subordinate of marketing manager to co-ordinate team members. This person is confident and
diplomatic communicator which is enough to generate workings from team members according
to organisation's objectives.
3.2 Team dynamics
In work place, teamwork plays an important role in accomplishing organisational goals
and objectives. Different members of groups become familiar at some time. Generally, company
make sub teams because they can bring best output for business. In simple words, group persons
work together to get most favourable results. Success of groups depends upon its team dynamics.
It is very difficult task to manage a unit of people. There are four components which help in
understanding team dynamics and these are following as under:
Forming: It helps in evaluating different behaviour of family members towards the group
members. Through this efficiency of work place can be keep maintain. With the help of this
individuals can build strong cooperation between that helps in performing given tasks in
systematic and effective way. High cooperation can reduces chances of conflict within team
members, which can helps in creating good working environment.
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Norming: According to this stage it is responsibility of business managers to share their
past experience and knowledge with their team members so that they can get familiar with
working environment (Dorairaj, Noble and Malik, 2012).
Storming: This is known as third stage in which decisions are made my workers about
their roles and responsibilities. It is very much essential for employees to perform their assigned
roles. This makes person responsible for his given task. He has to operate that task at any cost.
Performing: this is known as final stage, in these members of team conduct a mutual
discussion where they can share their knowledge which they have gained by performing their
given responsibilities.
3.3Alternative ways to finish tasks and accomplish team goals
Travelodge is facing various problems. To resolve different work related problems
manager can create a good working environment so that employee can operate their task in
effective and systematic manner. There are various strategies through which organisational
problems can be resolved. For interacting with each other team members should increase the
level of communication within their team. Because effective communication can build positive
and strong relation between group members. To minimise group conflict, team members can
conduct a discussion within team members. By following these aspects, group members can
accomplish their desired goals and objectives in less time period.
Every organisation get established to accomplish some goals and objectives. They have
to attain predetermined results at any cost. As Travelodge is a big corporation which provides
various travelling services to its customers to achieve its goals. Through conducting a marketing
plan this company can accomplish its goals in an effective and systematic way. For this, it has to
collect market information so that it can identify different needs and wants of their customers.
This can be done by conducting various surveys; through this Travelodge can discover actual
need of their clients. After discovering that this company can make effective strategies and plans
according to market trends, so that it can serve better services and also can achieve high financial
profit (Hu and Liden, 2011).
With the help of market research, organisation can easily understand needs, demands and
preferences of market and can make changes in its marketing plans if required. Through this
company can provide better products or services so that its customer can get highly satisfied. By
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