Employability Skills: A Travelodge Hotel Case Study

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UNIT 24 EMPLOYABILITY SKILLS
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Table of Contents
INTRODUCTION............................................................................................................................. 3
TASK 1............................................................................................................................................ 4
1.1 DEVELOPING A SET OF OWN RESPONSIBILITIES AND PERFORMANCE OBJECTIVES AS
HOTEL MANAGER AT TRAVELODGE HOTEL...............................................................................4
1.2 EVALUATING OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES...................................5
1.3 RECOMMENDATIONS FOR IMPROVEMENT.........................................................................6
1.4 IMPROVING QUALITY OF PERFORMANCE BY REVIEWING MOTIVATIONAL TECHNIQUES...7
TASK 2............................................................................................................................................ 9
2.1 DEVELOPING SOLUTIONS TO WORK-BASED PROBLEMS AT TRAVELODGE HOTEL...............9
2.2 COMMUNICATE IN VARIETY OF STYLES AT DIFFERENT LEVELS..........................................10
2.3 EFFECTIVE TIME MANAGEMENT STRATEGIES AT TRAVELODGE........................................13
TASK 3.......................................................................................................................................... 14
3.1 ROLES PLAYED BY PEOPLE IN TEAM TO ACHIEVE SHARED GOALS.....................................14
3.2 TEAM DYNAMICS............................................................................................................... 16
3.3. ALTERNATIVE WAYS TO ACCOMPLISH TASKS AND TEAM GAOLS.....................................17
TASK 4.......................................................................................................................................... 18
4.1 TOOLS AND METHODS FOR DEVELOPING SOLUTIONS TO PROBLEMS AT TRAVELODGE
HOTEL...................................................................................................................................... 18
4.2 DEVELOPING STRATEGY FOR RESOLVING PROBLEM OF LABOUR TURNOVER AT
TRAVELODGE........................................................................................................................... 19
4.3 POTENTIAL IMPACTS ON TRAVELODGE OF IMPLEMENTING STRATEGY............................21
CONCLUSION............................................................................................................................... 22
REFERENCES.................................................................................................................................23
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INTRODUCTION
Employability skills form a vital part on behalf of an organisation as well as employees working
for it. This assignment lays focus on those employability skills that strives to develop the
responsibilities and opportunities of employees working for Travelodge an organisation in the
hospitality sector. This report also discusses various communication styles and tools for solving
work-based problems and also lay focus on team dynamics so as to boost productivity and solve
the issues prevailing.
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TASK 1
Introduction
With reference to Travelodge as a Hotel Manager at Bar Cafe of Travelodge, this report will
assess its job description and will develop the set of responsibilities and performance
objectives. An evaluating will also be conducted against the defined objectives and
improvements will also be recommended.
1.1 DEVELOPING A SET OF OWN RESPONSIBILITIES AND PERFORMANCE
OBJECTIVES AS HOTEL MANAGER AT TRAVELODGE HOTEL
Working as a Hotel Manager at Bar Cafe at Travelodge I have developed own set of
responsibilities and objectives of performance under the following heads:
Job responsibility
I will be responsible for leading, motivating and coaching the housekeeping and bar café teams
of the hotel and the reception staff so as to ensure the effective working at the hotel and
ensure greater satisfaction among the staff and personnel department (Kearney, 2018).
Mutual responsibility
As mutual responsibility, I will be responsible to ensure for fulfilling the hotel resourcing
requirements together with a successful plan for future talent. This will help me in
accomplishing the performance measure through ensuring outstanding customer experience at
bar café of Travelodge (Hogan, 2017).
Self-responsibility
I will be own responsible for developing the hotel team such that the staff and other employees
at Travelodge feel proud to work and deliver outstanding customer services. It is also a self-
responsibility to drive the team so that the food and beverage revenue can be maximised by
exceeding the commercial targets and managing the costs effectively (Kearney, 2018).
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Safety and customer satisfaction at the workplace
Being a manager I also own responsibility of maintaining safety at the workplace so as to
maintain the security and ensure better performance of the employees. For the same safety
and security plan will be created by me so as to regularly inspect the workplace and ensure
healthy working (Hogan, 2017).
1.2 EVALUATING OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES
As a Hotel Manager at Travelodge in order to achieve the desired objectives, there are few
requirements in terms of the skills and performance indicators that need to be effectively met
so as to achieve the desired objectives.
Communication
I am able to effectively communicate with the hotel staff and the employees by effectively
dealing with their problem and solving their issues (Dresang, 2017). I am also capable of
understanding their needs and convincing them for what is required from them. This makes me
competent enough and therefore on basis of communication skills I am able to better ensure
the achievement of the desired objectives at the workplace (Wheelen et al., 2017).
Training needs
On job training forms vital need for achieving the objectives of the organisation and for the
same the employees are made competent enough through on job training so that the needs are
fulfilled and the desired objectives are achieved (Kearney, 2018). For the same, I require to gain
few competencies in the area of the skills development in employees through on-job training
which will help me become a better manager (Senaratne and Bacic, 2015).
Team spirit
I am capable of ensuring better teamwork at Travelodge as through effective communication
and better relationship building I am able to inject in the staff and team members a better
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feeling of oneness and ensure coordination which drives achievement of the organisational goal
effectively (Hogan, 2017).
Productivity
Under my leadership and management, I better ensure the productivity at the workplace as I
motivate and lead such a way that the employee’s satisfaction is regained and their
commitment is driven towards the achievement of the goals by boosting their productivity bar
(Senaratne and Bacic, 2015).
Customer satisfaction
For better achievement of the business objectives, I believe customer satisfaction is a key
component which should be ensured in an organisation. For the same, I shall work harder so
that this will help in ensuring the success of the organisation and thus achieve the desired
target by fulfilling the needs of the customers on time (Dresang, 2017).
1.3 RECOMMENDATIONS FOR IMPROVEMENT
Some of the recommendations that are required to be improved after evaluating own
effectiveness against the desired objectives are as under:
Training needs
I need to work on better imparting of on-job training so that my team and employees working
at Travelodge can be better prepared for facing the competition and can add to the productivity
of the organisation by working even better. This will thus help in achieving the desired goals
(Hogan, 2017).
Communication
I would like to improve the communication skill in context to the different languages which will
help me in better communication with overseas customers as well and will help to fulfil the
needs of the customers coming from different countries as well (Dayan et al., 2017).
Personal development plan
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In order to keep a track of my competencies and improvement required I will draw up personal
development plan which will help me in setting my future needs and will help to aim out the
resources required which will help in fulfilling my daily needs and skills (Senaratne and Bacic,
2015).
1.4 IMPROVING QUALITY OF PERFORMANCE BY REVIEWING MOTIVATIONAL
TECHNIQUES
Motivation techniques help to be the Hotel Manager of Travelodge to take care of the guest
satisfaction at bar café and will help to encourage the employee’s participation so as to boost
the organisational performance (Argyris, 2017).
For the same few motivational techniques will be reviewed so as to improve the quality of
performance:
Employee participation
As a Hotel manager at Bar Café at Travelodge, I will encourage for better employee
participation in discussion and decision making so as to boost the employee motivation and
also help in enhancing the performance level as employees feel motivated and will contribute
much (Hogan, 2017).
Flexible working practice
I will encourage the working practices to be more flexible at Travelodge so that employees may
feel valued and they don’t feel they are overburdened with work. They will be provided with
the compensation packages and will be allowed flexible leave options (Dayan et al., 2017).
Rewards recognition
I will also practice the policy of rewards and recognition so as to motivate employees and also
provide them timely benefits and incentives for their better production and performance. This
will fulfil their needs f recognition and will help to boost productivity (Hogan, 2017).
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A coherent career development plan
In order to motivate the employees and enhance their quality of performance, it is vital to
prepare the clear development plan so that better needs are identified and similar training and
coaching can be provided to employees (Senaratne and Bacic, 2015).
CONCLUSION
It is evident that there is much importance of the development of the own responsibilities
which in the travel and tourism sector helps alt to the managers in achieving the defined
objectives and achieve the performance objectives effectively. A manager should also utilise the
motivational techniques so that the quality of performance can be boosted and the employee’s
productivity can be enhanced.
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TASK 2
INTRODUCTION
Working as Hotel Manager in Bar Café at Travelodge I encountered few problems at the
workplace that of the disputes prevailing at workplace and communication breakdown. These
two work-based problems will be discussed in this section and for the same communication in
different styles will be conducted.
BODY
2.1 DEVELOPING SOLUTIONS TO WORK-BASED PROBLEMS AT TRAVELODGE
HOTEL
Some of the solutions to the problems such as the communication breakdown and conflicts at
the workplace of Travelodge are as under:
In order to effectively draw solutions to the conflicts at workplace negotiation can be
conducted so as to mitigate the resisting factors and bring an agreement between the
conflicting parties. By injecting proper communication these conflicts prevailing at Travelodge
can be overcome and the healthy work environment can be ensured (Senaratne and Bacic,
2015).
The solution for communication breakdown at various levels of Travelodge is to inject in the
organisation the training sessions for effective communication and to encourage the use of
proper communication channels so that breakdowns are avoided (Savery, 2015). Different
methods of communication such as verbal and non-verbal training can be better imparted in
employees so that the communication breakdown can be avoided and effective communication
can be carried out (Savery, 2015).
CONCLUSION
Thus at Travelodge, it is recommended that in order to effectively overcome the work based
problems the solutions such as proper training and the communication methods should be
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followed so that the productivity and satisfaction both are kept ensured in the organisation in
long run.
2.2 COMMUNICATE IN VARIETY OF STYLES AT DIFFERENT LEVELS
At Travelodge at different levels various communication styles are practised which may include
the following depending on nature:
The aggressive style of communication
Under this style of communication, the feelings are expressed usually by the top level
employees through either verbal or physical abuse. It involves demanding voice and usually
controls by blaming or criticising others (Khanvilkar and Srivastava, 2016).
Assertive style of communication
Under this style of communication, one is open to speak and express their feelings and ideas by
effectively considering the needs of others. This style is considered to be the most effective
form of communication (Malik, 2018).
Passive style of communication
Under this style, the users are passive on the surface but are building resentments inside which
leads to seething in secret ways. This is communicated usually by the body language or by
silently doing the opposite (Malik, 2018).
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FORMAL LETTER
TRAVELODGE HOTEL
Hotel manager
Travelodge hotel, UK
Email: [e-mail]
February 19, 2019
To
The Senior Manager
Travelodge Hotel
London, United Kingdom
Subject: To bring in notice the work-based problems and to find solutions for the same
Dear sir
It is to be brought into the notice of senior managers of Travelodge that Travelodge Hotel is
facing work-based problems of the communication breakdown and the disputes within the
workforce related to several issues. There has been an ineffective communication channel
which is leading to several issues of miscommunication and loss of the important information
within the superiors and subordinates.
There also arise many disputes within the workforce related to the timing and clear job roles
and responsibilities. There are issues such as low satisfaction level and morale within
employees which are leading to dissatisfaction and disputes leading to a fall in productivity and
a healthy working environment at Travelodge.
So it is a kind request to kindly consider the matter and seek solutions on the same so that the
productivity and satisfaction at Travelodge Hotel can be ensured.
Thanks
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MEMO
Date: February 20, 2019
To: All Employees of Travelodge Hotel
From: Senior Manager
Subject: Training and development programme for all
Dear all
You all are informed about the training and development programme scheduled on February
25, 2019, at the conference hall of Travelodge Hotel, London at sharp 2 P.M. All are instructed
to be on time and attend this session compulsorily so as to overcome the work base problems
of the communication breakdown and the employee disputes at the workplace.
Hope this session will help to overcome these issues.
Thanks,
Senior Manager
Travelodge Hotel
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