Employability Skills in Hospitality: A Travelodge Hotel Case Study

Desklib provides past papers and solved assignments for students. This report analyzes employability skills at Travelodge Hotel.

EMPLOYABILITY SKILLS
TRAVELODGE HOTEL

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Table of Contents
INTRODUCTION........................................................................................................................2
TASK 1...................................................................................................................................... 3
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE OBJECTIVES.............3
1.2: EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES.................................4
1.3 MAKE RECOMMENDATIONS FOR IMPROVEMENT.........................................................5
1.4 REVIEW HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO IMPROVE QUALITY OF
PERFORMANCE.....................................................................................................................7
TASK 2...................................................................................................................................... 8
2.1 DEVELOP SOLUTIONS TO WORK-BASED PROBLEMS......................................................8
2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER AT VARIOUS
LEVELS.................................................................................................................................. 9
2.3 IDENTIFY EFFECTIVE TIME-MANAGEMENT STRATEGIES IN RELATION TO THE WORK-
BASED EXPERIENCE OR IN YOUR ROLE AS A MANAGER AT TRAVELODGE..........................12
TASK 3.................................................................................................................................... 13
3.1 ROLES PEOPLE PLAY IN A TEAM AND HOW THEY CAN WORK TOGETHER TO ACHIEVE
SHARED GOALS...................................................................................................................13
3.2 ANALYSE TEAM DYNAMICS.......................................................................................... 14
3.3 ALTERNATIVE WAYS TO COMPLETE TASKS AND ACHIEVE TEAM GOALS......................15
TASK 4.................................................................................................................................... 17
4.1 TOOLS AND METHODS FOR DEVELOPING SOLUTIONS TO PROBLEMS.........................17
4.2 APPROPRIATE STRATEGY FOR RESOLVING THE PROBLEM OF LABOUR TURNOVER IN
AN ORGANISATION OF YOUR CHOICE................................................................................18
4.3 THE POTENTIAL IMPACT ON THE BUSINESS OF IMPLEMENTING THE STRATEGY.........19
CONCLUSION.......................................................................................................................... 21
REFERENCES........................................................................................................................... 22

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INTRODUCTION
As the evolution of the different fields in the context of employment is taking place it is
essential for an individual to carry a set of employable skills in order to survive in the
organizational sector. The set of transferrable skills which are required to possess by an
individual in order to provide value to the employer are termed as employability skills. As far
as the development of these skills is concerned, it is possible through the continuous
preparation, efforts, guidance and training of the individual in any respective field. In this
report, the employability skills of the manager of the Travelodge hotel will be studied and
analyzed. The Travelodge hotel is based in London, UK. This report will provide the ability to
understand the importance of employability skills along with its role in the career
development process. The self-analysis methods as a manager of the Travelodge hotel will
be studied in this report. The problems which are being faced by an individual during the
work experience will be provided with the solution in the field of travel and Tourism sector.

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TASK 1
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE
OBJECTIVES
The Job description of the hotel manager of the Travelodge is provided below:
On the grounds of professional level, I own a set of skills as a manager of Travelodge hotel
which is helpful for me in providing effective services in the field of hospitality. From the
point of view of the manager of the hotel, a set of roles and responsibilities are there to
fulfil in an appropriate manner. As the employee of the Travelodge hotel, my roles are to
maintain the cleanliness in the rooms of the hotel and to make sure of the availability of the
required items in the rooms (Hind and Moss, 2012). As a manager, my duties are to guide
the employees of the organization to take care of the hotel and the services which are to be
provided to its customers. The role of the manager is to manage the workforce of the
organization.
The manager must be able to establish a friendly working environment for the employees as
in order to enable the employees to work effectively in order to grow the organization and
its business. Along with that, it is also the duty of the manager to take care of the marketing,
planning and administrative services of the organization.

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1.2: EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES
As far as my effectiveness as the manager of the hotel is concerned I have skills with the
help of which I can perform my duties, roles and responsibilities effectively. Since I am able
to coordinate with my employees it is easy for me to maintain a healthy and friendly work
environment. The team making ability such as forming, storming, norming, and adjourning is
used by me according to Tuckman's theory. I also have sound and effective marketing
strategies to apply in order to increase the number of visitors to the organization.
As a manager I am not too rigid with the employees as being rigid generates the feeling of
hatred among the employees. On the contrary, I am also not too flexible in behaviour with
my employees as being too flexible can cause in the indiscipline of the employees at the
workplace which can affect the operations of the organization. As far as marketing
strategies are concerned I have made a team of marketing which is to carry out marketing
campaigns in which the information regarding the services of the hotel will be discussed.
Along with that I also have the ability to complete the tasks at given since I am able to take
work from my employees the way I want.

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1.3 MAKE RECOMMENDATIONS FOR IMPROVEMENT
The recommendation to improve the managerial activities can be done on the following
basis which is stated and explained below:
Define your vision and broadcast it – First thing to improve the operations of the
Travelodge hotel as the manager is to discuss with the employees and to describe them
about the vision of the organization. Along with that, it is also necessary that the vision of
the organization is reached to each employee of the organization.
Get personal to get engagement – As a manager, it is my duty to get in touch with each of
the employees personally and to discuss the problems they are facing in a work-related
context. Overall it is most important the employees are kept engaged (Shockley-Zalabak,
2014).
Recognize the power of influence through personal branding – As a manager of the
organization, it is significant that the employees of the organization get influenced by the
action and the vision of the manager which can be done with the help of the personal
branding (Guffey and Loewy, 2010). Personal branding is the process in which the
impression of an individual’s personality is made. This process makes the word of the
manager effective to the employees.
Maintain great communication – In order to make the working efficiency of the employees
better, it is also important to maintain a level of communication among the employees and
to become frank with them.
Understand the power of gratitude – The power of gratitude means the positive effect of
the behaviour of the manager. This is the quality of the manager which results in the
increased employee retention rate.
Make work more fun – Whenever the discussion is aroused in the context of work the
effectiveness of the work affects greatly from the boredom. In order to avoid the boredom,
it is important and necessary that the employees are provided with a level of amusement in
specific time intervals which will prevent them from being bored.

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Learn how to make your top-performing employees stay – To identify the top level workers
is important but to hold and retain them is more important and difficult. The top working
employees must be provided extraordinary facilities which will create a feeling of motivation
among them.

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1.4 REVIEW HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO
IMPROVE QUALITY OF PERFORMANCE
The motivation techniques undoubtedly can increase the level of quality of working
performance of the employees of the organization. As far as the motivation is discussed
there are two types of motivational theories such as process theory and content theory. The
content theory of motivation includes the David McClelland and Abraham Maslow’s theory
of motivation which deals with the fact that the human being needs change and the
provision those changes motivates them.
In addition to these theories, there are process theories also such as reinforcement theory,
goal setting theory, equity theory and expectancy theory. These theories deal with the fact
that how the process of motivation works. The employees can be motivated by the
provision of awards to them and by the appraisal. Since the motivational theories increase
the enthusiasm of the employees it also encourages the employees to focus on their work
and to work more than their capacity which increases the quality of performance of the
organization.

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TASK 2
2.1 DEVELOP SOLUTIONS TO WORK-BASED PROBLEMS
Travelodge hotel is the organization which provides hospitality services to the tourists
visiting the local region. The organization is providing its operations effectively in the field of
the hospitality sector. Although the organization is very well in its services even then there
are some problems which are faced in the workplace. The problems are stated and solutions
of the problems are stated below:
Discrimination: This is one of the worst problems faced by the manager at the workplace
which can be solved with the help of practising equality at the workplace. Also, it is
necessary to give preference to every employee equally.
Bullying: The bullying among the employees takes place due to the absence of the focus of
the manager and to overcome this problem the manager needs to check the behaviour of
the employees with each other. Also, the manager must announce a severe punishment if
anybody found to bully some other person.
Low motivation: The low level of motivation of the employees can be increased with the
help of providing awards and rewards to the employees for their efforts in the work which
will encourage the employees.
Communication problems: It is the problem due to which the employees and the manager
do not get along easily (Lowden et al., 2011). This problem can be solved by practising
effective communication techniques for communication among the employees.

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2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE
MANNER AT VARIOUS LEVELS
Senior Management
Travelodge UK
London, UK
Subject – Attention of Senior Management toward Work-based Problems
Dear Sir,
The organisation Travelodge is growing effectively and the name of the organisation is
spreading in the market of London and the UK. The growth of the organisation is the reason
for the strong brand image of the organisation. Although the operation of the organisation
is being carried out flawlessly still there are some changes which are needed to be made.
These problems which are causing change can affect the work processing of the
organisation. One of the major problems is the communication gap among the employees of
the organisation. The inefficient employability skills are responsible for the decrease in the
productivity of the organisation.
There are certain strategies which could be associated in order to direct and manage the
work-based issues, for instance, getting ready and progression programs close by sensible
help. The current social capacities of the hotel staff are not ground-breaking which result in
complex conditions and affect the relationship with the customers. The planning and
headway activities would be valuable in promotion lobbing the social capacities of the
labourers. In addition, the current between up close and personal capacities of the
specialists are not solid which have a huge peril to the affiliation's image in the market. It

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results stuck in an unfortunate situation in the midst of correspondence with the customers
and moreover impacts the feasibility of the progressive undertakings. The delegates should
have adequate data as for cleaned technique and besides, have an acceptable appreciation
of social capacities. It is essential that sensible getting ready and enhancement ventures
should be coordinated for the delegates so this issue could be directed and managed
adequately. The affiliation could improve its correspondence channels with the labourers so
solid correspondence could be created between them. It would stimulate strong exercises
and besides help with vanquishing the issues reasonably.
Hotel Manager
Travelodge UK
London, UK
Contact – 234564
Email – [e-mail]
February 17, 2019
MEMO
Travelodge
London, UK
Memo Date – 06 February 2019
To: Employees
From: General Manager
CC: Senior Management
Subject: Solving Issue Regarding Communication gap among the employees
It is to remind the management that the communication gap and the other previously
discussed matters are solved as quickly as possible as these problems are obstructing the
fluency of the operations of the organisation. These problems are affecting the Travelodge
hotel from the point of view of competition.
For the interaction of the staff among each other, a training program has been carried out
for the hotel staff from 15/02/2019 to 26/02/2019. Now it is the duty of the head of

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departments to ensure the presence of their employees in the training activities.
The organisation expects the optimism from the employees and the higher dignitaries of the
organisation and hope that this approach of the manager will benefit the organisation.
Regards
General Manager