Employability Skills Development: A Travelodge Case Study

Desklib provides past papers and solved assignments. This case study analyzes Travelodge's strategies for improving employee performance.

EMPLOYABILITY SKILLS
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Table of Contents
TABLE OF FIGURES........................................................................................................................ 4
INTRODUCTION............................................................................................................................ 5
Task 1 WRITTEN REPORT..............................................................................................................6
1.1 DEVELOPING OWN SET OF RESPONSIBILITIES AND PERFORMANCE OBJECTIVES......6
1.2 EVALUATING OWN EFFECTIVENESS BESIDE DEFINED GOALS......................................8
1.3 MAKING RECOMMENDATIONS FOR IMPROVEMENT...................................................9
1.4 USING SOME MOTIVATIONAL TECHNIQUES THAT CAN HELP THE EMPLOYEES TO
DEVELOP PERFORMANCE.......................................................................................................11
Task 2 WRITTEN REPORT- FORMAL LETTER, MEMO.................................................................13
2.1 DEVELOPING SOLUTIONS TO WORK BASED PROBLEMS.................................................13
2.2 COMMUNICATING IN THE VARIETY OF STYLES AT VARIOUS LEVELS.............................14
2.3 IDENTIFYING THE EFFECTIVE TIME MANAGEMENT STRATEGIES...................................17
TASK 3 INDUCTION PLAN........................................................................................................... 18
3.1 EXPLAINING THE TEAM ROLES OF PEOPLES AND ANALYSING HOW THEY CAN WORK
TOGETHER TO ATTAIN THE DESIRED GOALS..........................................................................18
3.2 ANALYSING THE TEAM DYNAMICS..................................................................................19
3.3 SUGGESTING DIFFERENT OPTIONS TO COMPLETE TASKS AND ACHIEVE THE TEAM
GOALS......................................................................................................................................20
TASK 4 FORMAL MANAGEMENT REPORT..................................................................................21
4.1 EVALUATING TOOLS AND TECHNIQUES FOR EVOLVING SOLUTIONS TO THE PROBLEMS
AT TRAVELODGE......................................................................................................................21
4.2 DEVELOPING THE STRATEGY FOR DETERMINING THE PARTICULAR PROBLEM OF
LABOUR TURNOVER............................................................................................................... 23
4.3 EVALUATING THE POSSIBLE IMPACT ON THE BUSINESS OF EXECUTING THE STRATEGY
................................................................................................................................................. 25
CONCLUSION.............................................................................................................................. 27
REFERENCES................................................................................................................................28
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TABLE OF FIGURES
FIGURE 1: HEALTH AND SAFETY PROGRAMMES BY MANAGER.................................................7
FIGURE 2: HEURISTIC METHOD................................................................................................. 21
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INTRODUCTION
Employability skills are the skills that are needed by the individual to enhance and grow
his/her future. These skills can be defined as individual behaviour or skills towards their
work or job. In the organization like Travelodge hotel, there is a need to enhance the
employability skills among the employees, this report will help the manager to develop
own set of responsibilities by analysing the presentation and performance of the
employees. The various communication styles will be discussed and the motivational
techniques will be used to solve the problems in the organization. The self-analysis and
self-appraisal are conducted to solve the problems and in the other part of the assignment,
the different development methods are being used for employees. The organization will
also work on developing interpersonal and personal skills.
In this manner, the Travelodge hotel will be able to perform better and effective to achieve
the aims and objectives of the organization.
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Task 1 WRITTEN REPORT
INTRODUCTION
In this section, the discussion will be on the set of responsibilities of manager at Travelodge
and the by evaluating the own effectiveness and al last using Motivational techniques for
reviewing and providing various recommendations.
1.1 DEVELOPING OWN SET OF RESPONSIBILITIES AND PERFORMANCE
OBJECTIVES
Developing own set of responsibilities will include many activities and these will be
discussed as under:
Job responsibility:
The various responsibilities of the manager will include, Team management, performance
management, managing the stakeholders, taking the responsibility of the commercial
delivery, ensuring that resources are available for production and further processes and
many others. The Job responsibility as the manager of the Travelodge will also comprise of
comprises of analysing the working environment and adopting the change management I
the organisation ( Du et al., 2015).
Mutual responsibility:
The manager at the Travelodge hotel will have Mutual Responsibility with the other top-
level management and with the teams that are working in the organisation (Rahim, 2017).
The manager has to ensure that there should be a better understanding between the other
superiors and the subordinates.
Self-responsibility:
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The manager will have to ensure that he should be able to communicate in an effective
manner so that the tasks allotted to other members in the organisation will be completed
on time with more effectiveness (Argyris, 2017).
Ensuring safety at the workplace:
FIGURE 1: HEALTH AND SAFETY PROGRAMMES BY MANAGER
[Source: Dresang, D.L., 2017]
It is the responsibility of the manager to ensure safety at the workplace; he should
encourage activities that do not include any kind of danger (Dresang, 2017.). The manager
has to conduct health & safety training and also he should analyse the workplace for taking
effective measures.
Customer satisfaction:
Customer satisfaction at the Travelodge Hotel can be ensured by collecting and analysing
the data, for ensuring the effective performance of the employees (Hill and Alexander,
2017).
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1.2 EVALUATING OWN EFFECTIVENESS BESIDE DEFINED GOALS
There are various activities that are required to implement the development plan:
Communicating the organisation's objectives to the members of staff:
The manager should ensure that he should be clear in explaining the goals and objectives
of the organisation. He can use many strategies to communicate in an effective manner
(Flew et al., 2015).
Providing on the job training for ensuring the ability of the work:
The employees of the organisation should be provided on the job training that means they
should be given practical knowledge and experience to learn. On the job training will help
the employees to develop self-effectiveness and to ensure the skill of the work.
Ensuring team spirit among the employees for attaining the objectives effectively:
The team spirit in the organisation should be encouraged by rewarding them for achieving
team objectives. The teamwork will help the organisation to grow and to provide better
performance for the satisfaction of the customers.
Using productivity at work for measuring the employees’ efficiency:
The manager at the Travelodge hotel should use the Technique of measuring the output of
the employee's work so that they can plan to improve their organisational strategies (Park
and De, 2015).
Customer satisfaction is a crucial factor for evaluation:
Every organisation is working for customer satisfaction so that they can take benefits from
them. The manager at the Travelodge hotel should also formulate strategies to satisfy the
customers by increasing the level of employee’s performance. If the customer satisfaction
level is good at Travelodge hotel then automatically it will reflect the effectiveness of the
work (Mertens and Wilson, 2018).
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1.3 MAKING RECOMMENDATIONS FOR IMPROVEMENT
For the overall development and improvement of the organisation the recommendations
are provided in different ways:
Communication:
There is a need to improve the communication between the superiors and subordinates
because communication is the best way to transfer information in an organisation. At the
Travelodge hotel, the manager could conduct the meetings and training programs to ensure
operative communication in the organisation for accomplishing goals and targets (Dawson,
2018).
Package of compensation- Motivation:
At Travelodge hotel, the employees should be provided compensation package as it helps
to increase the motivation among the employees and ensures the high performance and
organisational development (Malik, 2018). Compensation such as the sickening leaves,
paying the employees expenses fully or partly etc. These compensation packages motivate
the employees to continue the work and to increase their productivity for customer
satisfaction.
Training:
Training at Travelodge hotel is required to improve the work routine of the employees. The
manager has to ensure that employees are able to understand their roles and
responsibilities. By conducting the training program at Travelodge will support the
organisation to manage time, to increase the confidence and it helps to take the financial
gain.
Personal development plan:
It is recommended to the Travelodge hotel to create a personal development plan to drag
focus on the aims and objectives. The PPD will also help to show the right direction for
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work, it will raise the enthusiasm among the employees and the head authorities of the
organisation (Galloway, 2018).
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1.4 USING SOME MOTIVATIONAL TECHNIQUES THAT CAN HELP THE
EMPLOYEES TO DEVELOP PERFORMANCE
There are some motivational techniques that are used at the Travelodge hotel for
improving the quality of the employee's work or performance:
Participation of employees:
The manager at Travelodge hotel can increase the motivation among the employees by
involving them in the activities of the organisation. The employees should get the chance to
participate so that they can learn and improve by interacting with others. Employee’s
participation also ensures that they have a feeling of self-realisation. And to solve the
different problems at Travelodge hotel by innovative and creative techniques also needs
employee’s participation (Kearney, 2018).
Encouraging flexible working practices:
Allowing the employees to work according to their flexibility helps them to increase their
focus on work. At Travelodge hotel, this practice of providing the flexible working will
motivate the staff members to bring efficiency in the work and these will give better returns
to the organisation (Kearney, 2018).
Providing rewards, incentives and recognition to the employees:
Everyone needs appreciations and rewards for their good work, at Travelodge also
employees need some motivation to perform effectively. The manager should focus on
providing the rewards and benefits to the employees for performing well (Kearney, 2018).
Formulating a clear and effective plan for career development:
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Creating an effective career development plan will help the employees to work according to
the plan; it will help the Travelodge hotel’s staff members to intensify their motivation.
Career development plan help to offer a strong vision of the work and leads to raising the
motivation and results in completing the aims and objectives of the organisation (Kearney,
2018).
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Task 2 WRITTEN REPORT- FORMAL LETTER, MEMO
2.1 DEVELOPING SOLUTIONS TO WORK BASED PROBLEMS
The Travelodge hotel is facing many work-based problems, and to solve those problems for
better performance of the employees there are various solutions discussed in this section:
The organisation is facing the problem of disputes and conflicts at the place of work:
The employees at Travelodge hotel have conflicts between them, and because of this
problem, the effectiveness of the organisation is getting lower (Savery, 2015). The manager
should take some measure such as he could strategize operative system at the workplace.
The employees can also improve communication among them; by interacting with each
other they can solve disputes concerning them. Resolving the problem of conflicts will help
to perform better in the team task and that will collectively contribute to the organisation.
Failure/breakdown of communication:
To improve communication at the Travelodge hotel, the manager should adopt the various
effective strategies for refining communication (Savery, 2015). The manager can suggest the
employees communicate in various styles and techniques such as the verbal and non-verbal
forms. The organisation can also use the training program to educate the employees,
effective ways of communicating so that the information flowing among them should be
clear. The employees should also identify the common goals that will motivate them to
communicate in a better manner (Savery, 2015).
Thus these are the solutions delivered to the Travelodge hotel that will assist the
organisation to accomplish the aims and objectives and to gain customer satisfaction.
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