Employability Skills in Travelodge Hotel: A Project Report

Desklib provides past papers and solved assignments for students. This project report analyzes employability skills at Travelodge.

EMPLOYABILITY SKILLS
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Contents
Introduction......................................................................................................................................4
TASK1.............................................................................................................................................5
1.1 Develop a set of own responsibilities and performance objectives.......................................5
1.2 Evaluate own effectiveness against defined objectives.........................................................7
1.3 Make recommendations for improvements...........................................................................8
1.4 Review how motivational techniques can be used to improve the quality of performance. .9
TASK2...........................................................................................................................................10
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your experience or in your role as a manager at the
Travelodge hotel........................................................................................................................10
2.2 Communicate in a variety of styles and appropriate at various levels. You need for
example to write a formal letter to the senior management of the hotel to inform them about
the problem and a memo to all staff..........................................................................................12
2.3 Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge. Present your evidence as a written report to your line
manager......................................................................................................................................14
TASK3...........................................................................................................................................16
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................16
3.2 Analyze team dynamics.......................................................................................................18
3.3 Suggest alternatives ways complete tasks and achieve team goals.....................................20
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TASK4...........................................................................................................................................21
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organisation or Travelodge............................................................................................21
4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover with
reference to your chosen organisation or Travelodge Hotel......................................................22
4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on business.................................................24
Conclusion.....................................................................................................................................25
References......................................................................................................................................26
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Introduction
This project report is about the employability skills in Travelodge. In this report responsibilities
and key performance objectives of travel, the manager has been developed. A motivational
technique for improving the quality performance has been reviewed. Two work-based problems
occurring in Travelodge has been identified, and solutions for their removal have been made. A
formal letter is written to senior management of hotel and memo has been made for informing
the staff addressing about the problems. Time-management strategies have been identified.
Different roles played by people of the team has been explained, team dynamics have been
analyzed. Tools and techniques for developing solutions to problems of employee turnover have
been evaluated and appropriate strategy has been developed for its resolution. Its impact on the
business of Travelodge has been evaluated. In the end, a conclusion is provided for the overall
report.
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TASK1.
1.1 Develop a set of own responsibilities and performance objectives
Introduction
This report is about the Travelodge which has several hotel chains around the world. In this
reporting responsibility, performance objectives have been developed. Evaluation is made of the
defined objectives.
Being a travel manager, I have following responsibilities-
 Budget management and maintenance of financial and statistical records
 Promoting and marketing the business, sometimes to niche or new markets
 Providing head office with the sales report
 Selling tour packages and travelling products
 Delivering and exceeding productivity and performance of branch
 Oversee the efficient and smooth running of the business
 Dealing with the inquiries of customers and focus on meeting their expectations
 Visiting new destination for gathering information on amenities of interest and issues of
the consumers
 Managing schedule and bookings while liaising with travel partners involving hotels and
airlines, often a year in advance
 For the achievement of new business, implementing innovative and alternative ideas
 Running outlets of travel and strategy development for hitting or exceeding sales
 Managing relationships with vendors and travel agents
 Overseeing and handling all arrangements of travel (Lodging, air, etc.) and operations
 Negotiating rates and contracts with providers of travel service (Gustafson, 2012)
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The success of the travel and tours company can be measured by Key Performance Indicators
which are the set of defined measurements. KPIs are made by following the SMART criteria.
Key Performance objectives of being a travel manager will include the following-
 Commercially aware
 Good interpersonal skills
 Verbal communication skills
 Ability of numerical
 Use of booking channels that are approved
 Generate value through Supplier contract savings
 Traveller compliance with policy
 Carbon emissions reduction from travel booked
 Customer satisfaction
 Customer Retention
 Corporate social responsibility
 Traveller safety (Maar, 2012)
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1.2 Evaluate own effectiveness against defined objectives
Being a travel manager of Travelodge my main objective should be to work by benefiting the
organisation, and my efforts and each step should be towards the achievement of the objectives
of Travelodge. To achieve the objectives, I took the special training so that I can undertake my
roles and responsibilities appropriately and effectively. It is my responsibility to regularly check
the target objectives. The effectiveness of the defined objectives can be evaluated by applying
the different appraisal systems which include the following-
Management By objectives-In this appraisal system, supervisors and employees are required to
agree on the set of objectives before doing an evaluation (Griffin, 2018).
Checklist and Grading- for the rating of each employee grades from letter A to F will be used in
different categories. List of certain questions is asked in the checklist; to be answered in yes or
No. This will be used in the evaluation of performance by comparing with the predetermined
standards set.
Training needs- The needs of training required to be conducted is also an evaluation standard to
measure the effectiveness of performance. A training session has been arranged by me for my
team members for improving the knowledge and performance of my team.
Salary levels and bonus payments- the level of salary increment depends on the performance of
an individual. The payment of bonus will be given if there is the high-level performance of the
employees.
Communication- Appraisal system will be properly communicated by me, and every employee
should understand it properly then only it will be effective.
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1.3 Make recommendations for improvements
Professional skills Improvement’s ways
Communication Arranging communication skills training, group discussion
Leadership Providing responsibility of team leading. Conducting one-
on-one meeting with your direct reports and asking them
points on how to become a good leader
Planning and
organising
Communication and skill development process will
increase the process of planning
Listening Arranging training, seminars and team meeting
Professional
knowledge
Employee development programs will help in developing
the correct knowledge about the work process
Self-management Smart working process will be developed by the
knowledge development process
Technology Skills By attending the computer course, I can improve my
technological skills and will have knowledge of the latest
technologies.
Time- management Technological innovation, a better communication system,
and group collaboration will help in time –savings.
Teamwork By encouraging the human resource, I will participate in
the group discussion which will improve my working
practices and team target strategy can be implemented.
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1.4 Review how motivational techniques can be used to improve the quality of performance
By adopting different techniques of motivation, quality of performance can be improved. A
motivated employee works as a boon for the company. According to Maslow’s Hierarchy of
Theory, Lower level needs must be satisfied first to move to the4 ne4xt level needs which are for
security and safety. In lower level needs, needs of shelter and physical needs are included. For
motivating human resources, this theory plays an important role. Flexible working hours can be
given to employees so that he can focus on his family too (McLeod, 2018). Hertzberg’s two-
factor theory defines Hygiene and motivational factors. Motivational factors motivate employees
to work hard and lead satisfaction to them (Mitchell, 2013). Hygiene factors describe that in the
absence of salary, benefits, company policies, working conditions, employees can lack
motivation and will result in dissatisfaction. By applying all these theories of motivation in an
organisation, the performance of the employees can enhance (Yusoff.et.al, 2013).
Conclusion
It can be concluded from the report that being a travel manager of Travelodge, I have many
responsibilities which I need to perform effectively. Key performance indicators and objectives
will help me in evaluating my performance. I will get to know the areas where improvements are
required. The organisation should adopt some motivational techniques to improve the quality of
the performance of all the members and employees of the organisation.
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TASK2.
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your experience or in your role as a manager at the
Travelodge hotel.
Introduction
In this report of Travelodge, the two problems occurring at the workplace has been defined, and
their solutions have been described in detail.
Travelodge has its operations across various parts of the globe, and it has a good reputation all
over the world. But instead of this, the main problem in the working environment of Travelodge
is communication. There are various elements due to which there is a distortion of
communication. In the hospitality sector, communication is an essential component of operations
of the organisation. In the present competitive era, a major problem is the low level of
communication skills. Staff and individuals have misinterpreted the communication skills
(Green, 2018).
The verbal and non-verbal channel of communication is the most effective solution for solving
problems. These channels can be used as a source for increasing awareness which will increase
the primary concentration. It means that all the staff of Travelodge should learn how to express a
message, their behaviour with customers or colleagues. Training sessions can be arranged within
the organisation for each staff member.
The second major issue at Travelodge is Interpersonal conflicts between co-workers.
Interpersonal conflicts not only result in productivity loss, wastage of employee time, grievances,
litigation, and strained relationship but also cause employee turnover and absenteeism. It is the
responsibility of the human resource manager that he should listen to each party’s story from
their side without any judgment and taking any side of the party. The supportive atmosphere
should be created to diffuse the conflicts. The best way for handling the conflict is to remind
workers of having an open dialogue and that the matter will become worse if not handled for a
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prolonged period. Then, the HR manager should conduct a meeting with co-workers and
explaining the perceiving situation after conducting a meeting with each. Each co-worker should
be given a chance to be heard (Kroeck, 2018).
The remainder should be made to co-workers that human resource manager is a neutral mediator
and is not taking the side of any one of them. He should make efforts to develop the mutual
understanding and not forcing for the resolution. Useful suggestions should be provided to avoid
further conflict in the future. It is important for the manager to have patience during the whole
matter of discussion. He should make efforts to keep both the parties calm during discussion and
matter should not go out of control. Otherwise, it will hinder the performance of the workers and
will destroy the working environment.
Conclusion
It can be concluded from the report that the low level of communication skills and interpersonal
conflicts are the two major issues in Travelodge. The training sessions should be organised, and
verbal and non-verbal communication channel should be used for solving the problem of low-
level communication.HR manager should listen to the issue from the side of each co-worker and
should try to solve the problem very patiently.
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2.2 Communicate in a variety of styles and appropriate at various levels. You need for
example to write a formal letter to the senior management of the hotel to inform them
about the problem and a memo to all staff.
Problems at the workplace
To,
Senior Management
Travelodge
Sir,
I am writing this letter to inform you about the problems that are occurring in the workplace of
Travelodge. I am consistently getting that there are low communication skills at our workplace
which is adversely affecting our working environment. An interpersonal conflict between the co-
workers is also a major issue that our organisation is facing.
It’s my sincere request to you to please consider the matter and take initiative actions as soon as
possible so that these problems do not affect our organisation and there can be a peaceful
working place for all the employees so that they are motivated to perform high-quality
performance and these issues do not hinder their productivity.
Thanking You
Yours’s sincerely
Travel Manager
Date: 21 January 2019
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