Analysis of Employability Skills and HR Strategies at Travelodge Hotel

Desklib provides past papers and solved assignments. This report analyzes employability skills and HR strategies.

EMPLOYABILTY SKILLS

Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1: Develop a set of own responsibilities and performance objectives......................................4
1.2: Evaluate own effectiveness against defined objectives........................................................5
1.3: Make recommendations for improvement............................................................................6
1.4: Review how motivational techniques can be used to improve quality of performance.......7
Task 2.............................................................................................................................................10
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager at
Travelodge Hotel.......................................................................................................................10
2.2: Communicate in a variety of styles and appropriate manner at various levels. You need
for example to write a formal letter to senior management of the hotel to inform them about
the problem and a memo to all staff..........................................................................................12
2.3: Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge. Present your evidence as a written report to your line
manager......................................................................................................................................15
Task 3.............................................................................................................................................17
3.1: Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................17
3.2: Analyse team dynamics......................................................................................................18
3.3: Suggest alternative ways to complete tasks and achieve goals..........................................20
Task 4.............................................................................................................................................21
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organization or Travelodge Hotel..................................................................................21

4.2: Develop an appropriate strategy for resolving the problem of labour turnover in an
organization of your choice or Travelodge Hotel......................................................................22
4.3: Evaluate the potential impact on the business of implementing the strategy.....................23
Conclusion:....................................................................................................................................24
References......................................................................................................................................25

Introduction
The following report discusses about the skills of the employees as well as of the Human
Resource Manager. In order to take the company forward, what are the basic requirements are
discussed. This report also consists of the problem which an organization faces, not only the
organization but the employees as well and what can be done to eliminate them. The role of each
individual is also discussed. Further, the channel of communication is also discussed in this. The
team role for the achievement of the best outcome and the problems which are faced by members
of team in teamwork is also mentioned. For the growth and expansion of the company, there
needs to be a positive image of the company in the market, so that the investors will also be
interested, and how this can be achieved is discussed in this report. The need for evaluation of
applied strategies is also discussed in this. This report also includes the recommendations for the
betterment, the motivational techniques which were used to enhance the work quality, Solutions
regarding the work based problems, time-management strategies, and how they can be applied in
accordance with the working environment, role of team dynamics, how the goals can be achieved
effectively and efficiently.

Task 1
Introduction
The following report has been designed in order to understand the qualities and skills which are
needed in the companies of tourism and travel like Thomas cook. As a company’s Human
Resource Manager, there are various responsibilities which must be taken care of which are
mentioned in this report. All the regions are checked by the HR manager, where enhancement is
needed and which areas need more improvement.
1.1: Develop a set of own responsibilities and performance objectives
In this report, the chosen managerial title is Human Resource Manager, and following are the
responsibilities of Human Resource Manager:
 Recruiting the right candidate having all the right and needed potential as well as the
qualification for the organization, who can readily face all the tasks positively and are
capable of solving every problem or issues.
 Providing regular training to the employees of the organization so as to enhance their
abilities and skills, so that they can put more efforts in their work.
 Making the company’s employ more professional by taking the employees to company’s
seminars, conferences so that they will be prepared for new tasks and will be updated.
 Motivating the employees by providing appraisals timely and also providing incentives
and bonus in a particular interval of time, so that they will further perform more
efficiently.
 They keep the check on the changes which keeps on occurring in accordance to the work
and provide updated work environment to the employees.
 In order to maintain a proper decorum in the organization, they regularly keep a check on
the legislation of employees.
 They set particular tasks for every individual according to their capabilities.

 They segregate all the employees according to their abilities and capabilities in different
departments (Bratton & Gold, 2017).
Following are the objectives of the Human Resource Manager’s performance:
 Accomplish the Thomas Cook’s vision.
 Define the target for the employees and monitor the progress.
 Implements the strategies of HR as well as business so as to achieve the set goals.
 Inspiring the employees to perform their level best (Liu, 2017).
Figure 1: Role of HR Manager

1.2: Evaluate own effectiveness against defined objectives
As the role of HR Manager is quite important in the business’s development, so it has to perform
various responsibilities for accomplishing the pre-defined goals. For the business’s development,
the HR Manager has appointed employees full of potential, so that they can manage customers in
every scenario, no matter what the customer wants to know, those employees will meet their
demand of information. Further, the HR can only improve the services provided by keeping an
eye on the employee’s performance because only then the HR can conclude where modifications
and changes are needed, where the employees are lacking. Thomas Cook’s main objective is
worldwide expansion and to be the top travel company. The HR is making human resource
related strategies and also working on the goal achievements. So, the HR’s role is very crucial, as
they manage all the projects of the organization, also determining the costs at initial level, and
also calculating all the risks as well as benefits.
They also manage with the labours very effectively and also tackle with all the disputes so that
there must not be any unresolved issue and everyone can work with a positive attitude. They
even make proper strategies in order to minimize the cost which is associated with the business
and can control over the quality of the work. Using their brilliant communication skills, they are
the only ones who interact with everyone so as to make the company the leading one (Bardach &
Patashnik, 2015).

Figure 2: Effectiveness of HR role

1.3: Make recommendations for improvement
Thomas Cook’s HR Manager can definitely enhance the employee’s as well as its own
efficiency. There is a need of few improvements regarding the HR.
 There must be different criteria for the appraisals and incentives for the different
departments.
 Hike in salaries, incentive brackets and timely bonus must be there according to the
employee’s performance
 Timely training to the employees, according to their performance.
 There must be an analysis chart or system so that they can know where to work more for
the improvement.
 A barrierless communication channel, as for how strong the communication level is will
reflect in the positive working environment.
 Targets must be set for every individual, and there must a progression chart of every
individual so that they can work on the weaknesses as well as on strength of every
employee.
 They must know the level of performance of every individual, and a checklist must also
be there. So that they will be aware of the performance of every individual and can work
on their weaknesses and strengths (Austin & Fine, 2017).

1.4: Review how motivational techniques can be used to improve quality of
performance
As employees are the basic assets of the company, as the growth of the company is somewhere
related to the efforts of the employees so they are always appreciated and valued for their work.
Thomas Cook uses many techniques so as to motivate and encourage their employees for
enhancing their work performance, and this thing works very well. Encouraging the employees is
very much essential for the organization, it works like the direct proportionality rule like the
more the employee is encouraged and motivated, the more will be their efficiency and work
growth rate. There is a very nice theory about the motivation, which was given by Maslow, and
is named as Maslow’s Hierarchy of Needs (Haque, et al, 2015).
Figure 3: Maslow's Hierarchy of Needs.
It is defined in five levels i.e., Physiological needs, Safety needs, Belonging and love needs,
Esteem needs Self-Actualization needs. The first two needs Physiological and safety needs are
considered as Basic needs. The Esteem and Belongingness & Love needs are considered as the
Psychological needs of the employees and the Self-Actualization one is considered to be the self-
fulfilment needs of the employees (Fallatah & Syed, 2018).

 Physiological needs: It includes all the elementary needs like food, warmth, rest, shelter
(Ozdemir, 2015).
 Safety needs: It covers all the risk factors including the job as well as financial security,
and this is employee’s main motivation to work for the organization with full loyalty
(James, 2016).
 Belongingness and Love need: It covers all the social needs, interactions (Lecce, et al,
2017).
 Esteem needs: Here, the self-respect is kept in mind as this result in boosting the self-
confidence, and the target achievement is quite high then (Di & Fournier, 2017).
 Self-Actualization needs: The final step, here all the thoughts are transformed into the
reality (D'Souza & Gurin, 2016).
Positive working attitude, self-motivation, setting targets at their level, positive and motivating
work environment, incentives and appraisals are the basic factors which contribute to the
performance of employees. And manager is the one, who is responsible to provide the employees
with all these factors.
Conclusion:
As per the above report, the HR and manager must motivate and encourage the employees timely
in order to get the best out of them. As the company’s growth is totally dependent on the
employee’s work and efficiency, and to get an output from them, HR and managers are the ones
who are responsible.

Task 2
2.1 Develop solutions to work-based problems. You need to develop solutions to at
least two work-based problems identified during your work experience or in your
role as a manager at Travelodge Hotel.
Introduction
The aim of this report is to recognize what the issues are and to create an alternative in order to
resolve them and hence tracking that weather the whole functioning is going smoothly or not in
the Travelodge Hotel. HR Manager of this company has created this report, as he/she is the only
one who knows the whole system of the company very well.
There are quite a lot of responsibilities on HR Manager, it is their responsibility to consider all
the aspects related to the environment of business and then further work accordingly so as to
attain the aims. And in order to get success for the company, teamwork is the basic key. As
issues are quite common everywhere, but resolving them is the main thing. And to maintain the
whole organization, all the issues must be tackled as soon as possible. And there is a simple
chain in order to resolve that, i.e. firstly the problem/issue must be identified timely, secondly
getting to the root cause of that problem, thirdly looking forward for the alternatives/solutions
regarding that, fourth choosing one apt solution and finally screening that solution (Harvey, et al,
2017).
Following table depicts problems caused during the work and what measures must be taken in
order to resolve them:
Work-based problems How to overcome them
1. Lack of communication: This
problem can create quite a big blunder
in an organization, and due to this
employee as well as the organization
both can suffer.
For the betterment of the organization, there
must be a smooth n clear channel of the
communication, so that no one will suffer. And
to avoid any such sort of thing, there must be
timely feedbacks, meetings, consultancy