Enhancing Employability Skills at Travelodge: A Comprehensive Report

Desklib provides past papers and solved assignments. This report analyzes Travelodge's employability skills development.

EMPLOYABILITY SKILLS

Contents
Introduction................................................................................................................................3
LO1 Be able to determine own responsibilities and performance.............................................4
1.1 Develop a set of own responsibilities and performance objectives.................................4
1.2 Evaluate own effectiveness against defined objectives...................................................5
1.3 Make recommendations for improvements......................................................................5
1.4 Review how motivational techniques can be used to improve the quality of
performance............................................................................................................................6
LO2 Be able to develop interpersonal and transferable skills....................................................8
2.1 Develop solutions to work-based problems.....................................................................8
2.2 Communicate in a variety of styles and appropriate manner at various levels................8
2.3 Identify effective time-management strategies................................................................9
LO3 Understand the dynamics of working with others...........................................................11
3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals..........................................................................................................................11
3.2 Analyse team dynamics..................................................................................................11
3.3 Suggest alternative ways to complete tasks and achieve team goals.............................11
LO4 Be able to develop strategies for problem-solving..........................................................14
4.1 Evaluate tools and methods for developing solutions to problems................................14
4.2 Develop an appropriate strategy for resolving a particular problem..............................15
4.3 Evaluate the potential impact on the business of implementing the strategy................17

Conclusion................................................................................................................................19
References................................................................................................................................20

Introduction
In this competitive era, employability skills’ enable employees to perform in well-being
manner as well as to deal with situations which occur at the workplace in well-being manner.
It has been overviewed that employees play different roles and responsibilities thus to
accomplish performance targets in a certain time period (Jackson, 2014). The report is based
on Travelodge that is UK's largest hotel brand and founded in 1985. To improve
employability skills of employees’ managers of Travelodge provide training and development
assistance; it leads to achieving to business affairs in the required manner. Apart from this,
this assignment is an attempt to define performance objectives and responsibilities to
employees then recommendations will provide for improvements. Users of this report will
also come to know about solutions of work-based problems, communication styles and team
dynamics. At last, there will be a discussion on methods for developing solutions to
problems; then accordingly a strategy will develop to resolve a particular problem.

LO1 Be able to determine own responsibilities and performance
Introduction
Within a business organisation, an individual plays different roles and responsibilities as the
job requirements. As a travel and tourism industry, employees are responsible for performing
several duties or responsibilities so as to improve the quality of their working practices. This
task will define job roles or responsibilities’ and own effectiveness to achieve performance
objectives.
1.1 Develop a set of own responsibilities and performance objectives
In Travelodge, I am working as an HR administrator in this sense my job role is to manage
people in such manner as they contribute in accomplishing organisational goals and
objectives. In this relation, I am focusing to improve the quality of working activities which
helps me out to perform my job responsibilities in an effective manner. Below is given
certain roles and responsibilities of HR manager of Travelodge, such as -
Own roles and responsibilities are defined as under –
 Firstly, I have decided to improvise my communication skills as this can make strong
relationship with colleagues and supervisors. Effective communication skills would
support to demonstrate with target audiences.
 As an HR manager, it is essential for me to perform planning and organizing skills
thus to make effective plans and organize them with limited sources.
 I also need to make a command over problem-solving skills so as determine best
solutions of failures.
 I should look upon teamwork skills and implement the same within the organisation
for increasing speed of work.
Performance objectives –
 By working in the tourism industry, my first goal is to obtain a better understanding of
employment laws and legislation.
 Another performance objective is to improve decision-making skills so as to take the
best decisions for the organisation (Adnan, et. al., 2017).

 Implement organizational policies or procedures by following an effective code of
conducts.
 Maintaining standards which assist to groom up myself even in stress as well.
1.2 Evaluate own effectiveness against defined objectives
I have defined my responsibilities and performance objectives towards the organisation. But
to achieve them in an effective manner, I need to evaluate my own effectiveness against these
objectives so as to make necessary modifications to achieve them. In this relation, as an HR
administrator, it is necessary for me to participate in the formulation of effective policies and
procedures for the organization which ensures that Travelodge is working in an ethical and
legal manner. I also have to study the policy frameworks of the company. Hence, as per the
policies and schemes of the organisation, all the staff members will be able to put up with the
assigned responsibilities and tasks.
Apart from this, another objective is to take imperative business decisions; to improve this
skill I need to participate in group discussion and meetings where I can observe my managers
or leaders as well as analyse how they make business decisions. As I am able to accept
changes in an effective manner, this ability assists me to respond positively towards the
external environment and grab better future opportunities. Furthermore, as I have good
knowledge of employment law which supports me to manage healthy work culture within the
organizational environment. Predetermined alterations help to improvise labour outcomes
would be beneficial in managing healthy and positive at the workplace (Barker, 2014). At
last, to maintain standards of the business organisation I have good knowledge of how to
manage time and do tasks in required time-period.
1.3 Make recommendations for improvements
In order to achieve these goals and objectives, it is essential for an individual to adopt certain
necessary measures which improvise the effectiveness of employees for future perspectives.
Firstly, I need to improvise my adaptability towards changes because there are conditions in
the organization which changes frequently. As an HR manager, it is my responsibility to
encourage employees as they accept changes and deliver quality services. Along with this, I
also have to focus on boosting up my personal growth which helps me out to identify
problems and then resolve them; it provides a chance to grow and develop. I need to focus on
monitoring the feedback which my supervisors provide me, for this, I can review my

performance and effectiveness against the execution of activities. It enhances the
performance level of employees in a certain time period. Furthermore, to boost up my
communication skills I have to attend various classes, reading newspapers, public speaking
and other things; it improvises my interaction with others. I can start to attend group meetings
and discussion which led to improvise my decision-making skills or abilities.
1.4 Review how motivational techniques can be used to improve the quality of
performance
Increasing motivation will highly contribute to improve the performance of employees, boost
productivity and raise morale. It is the responsibility of the HR manager of Travelodge to
acquire various motivational techniques which energized employees and boost up their
confidence as well. Following are the different motivational techniques acquire by employees
to improve the quality of performance, such as –
Setting goals for each individual make them able to be self-motivated; this will not only
provides something to employees to strive for but also beneficial for business. Here,
management needs to ensure that goals should be attainable (Živković, 2014).
Managers can also provide financial or monetary benefits to employees in terms of increasing
their salary, wages and incentives as well. It can energize workers’ confidence level and helps
them to contribute to performing well-being manner.
Celebrate employee achievements or rewards would be a great technique to motivate or
encourage staff and boost up the quality of performance. In this sense, managers can provide
rewards or appraisals to employees who have performed well in the previous month or year.
It enhances their confidence and a sense of pride among them.
Conclusion
It is analysed from this task that HR managers have to determine their own set of roles and
responsibilities so as to achieve personal goals and objectives. In this relation, I need to focus
on certain areas which are recommended above.

LO2 Be able to develop interpersonal and transferable skills
2.1 Develop solutions to work-based problems
Due to changing business environment, a wide range of problems is being faced by an
organization which affects its performance and effectiveness in the target market. These
problems are – lack of communication, interpersonal conflicts, gossip, bullying, harassment,
job dissatisfaction, production issues, low employee motivation etc. To identify best solutions
of work-based problems, it is essential for managers to acquire brainstorming; it led to getting
good business ideas. Therefore, to resolve all these problems it is essential for managers to
implement a free flow of communication between all departments as they can discuss issues
occurs in the production process. An implication of verbal and non-verbal communication
channels contribute to diminishing errors in production and enhance performance level of
Travelodge. Apart from this, to diminish interpersonal conflicts supervisors can ensure that
whether or not all employees are treated equally whereas at managerial level conflicts can
resolve through proper communication as well as providing flexible working conditions to
employees (Bilsland, et. al., 2014). Execution of a healthy and positive working environment
which is free from all bias enables to create a culture where is no employee harassment and
bullying. At last, to develop employees’ morale there is needed to acquire various
motivational techniques, i.e. providing monetary benefits is one of them. This will assist to
build up workers' morale and enable them to effectively contribute to increasing
organisational performance. Furthermore, there is needed to raise approachability thus to
reach the large extent of target audiences. Responsiveness towards customers as it stimulates
the working ideas with customers so problems can be resolved in certain time-period.
2.2 Communicate in a variety of styles and appropriate manner at various levels
To:
From:
Subject – Variety of communication styles at different levels
Date – 28/01/2019
Effective communication plays a vital role within the business organisation as it assists to

exchange or share of information and problem thus to develop imperative business ideas. It is
a significant aspect of employability skills by managing a healthy and positive relationship
with subordinates and colleagues. Communication also builds up a positive or friendly
working environment which contributes to work efficiently. Business affairs in Travelodge
are classified in different levels, i.e. strategic, managerial and functional; thus proper
communication at these levels must require. It led to discuss problems and demonstrate the
best solution of problems so as to accomplish organisational goals and objectives in short
time of span.
Following is given different communication styles which are stated as under –
Passive – People who acquire this communication style often keep their feelings or emotions
from others. The prime objective of passive communication is to ignore conflict; for this
passive communicators prefer to hide their views by thinking that whether or not others will
accept their decisions (Castaings, et. al., 2016). Due to their quite a tone of voice, passive
communicators are founded to avoid eye contact.
Aggressive – This communication style has huge things to do by protecting others’ opinions
or ideas. It has been overviewed that aggressive communicators tend to look at each and
every aspect of the situation as if it is battle they want to win it. Usually, this type of
communicators use loud voice tome and appear to be quite angry.
2.3 Identify effective time-management strategies
Time management is an important aspect of employability skills it makes people able to do
work or activities in a specific time period. It relates to proper planning, organising and
aligning of activities in such manner so as to achieve performance targets. Travelodge is a
multinational business organisation and encompasses numerous business affairs in this sense
it is the responsibility of the HR manager of the company to implement effective time
management strategies that contribute to finishing the project on time.
Time management strategies –

 Managers have to prioritize working activities by developing a time schedule; in this
sense, they need to formulate a to-do list and define a variety of tasks that should be
performed first.
 Formulation of short and long term objectives will assist in aligning employees
towards working activities. It can easily keep people involved in the completion of
work; by this managers can also track and record of deadlines, aims and targets (Il-
Hyun, et. al., 2015).
 Identification of the easiest way of accomplishing business goals or objectives helps
to reduce the time takes in the production process.

LO3 Understand the dynamics of working with others
3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals
3.2 Analyse team dynamics
3.3 Suggest alternative ways to complete tasks and achieve team goals
There is created an employee induction pack for achieving the requirements of this task. It
allows employees’ of Travelodge to understand the team dynamics while working with
others.
Role of people in a team –
For gaining a better understanding of the role of people performed in an organization, Belbin
team theory would be beneficial. It enables to provide a scenario of roles possible played by
individuals within a team. Belbin team theory suggested different types of performed by
individuals in a team. People play a role of shaper by creating challenging tasks for others
and encourage them to perform these tasks; they also take initiatives to complete them.
Another role is of implementer who fulfils steps taken by shapers by inheriting plans within a
team. They are the people who could have relied on the purpose of doing the job as they are
well organized and systematic while doing their job (Arnold and Boggs, 2015). Apart from
this, people-oriented roles encompass with team worker, coordinator and resource
investigator; these individuals are responsible to manage teamwork in the best possible
manner. For instance – coordinator establishes proper coordination between team members;
this guidance assists to identify better solutions of problems. Additionally, it is the
responsibility of resource investigator to ensure proper alignment of resources which are
required to do specific task or activity. The person is also responsible to manage relationships
with external stakeholders as well as to negotiate with them on the behalf of team.
Analysis team dynamics
In a workplace environment, teamwork is equally related with affiliations. Management of
Travelodge has formulated teams for reasons of maximum profitability and productivity.
Teamwork brings collaboratively positive outputs. Team dynamics are a concerned factor

which highly contributes to getting desired success. In order to manage a team systematically,
countless errors faced by a company, i.e. interpersonal conflicts, lack of communication,
improper decisions, employees’ coordination etc. Thus, raising these issues and varieties of
services are made available to get elasticity and multiskilling as well as reduce the raising
obligation for a joint effort. Expertize of the team needs to take the side of team-members,
monitor their work and provide assistance where is required. It is essential for team members
to learn how to deal with arguments and unexpected situations. Within a team, all members
are bound to perform a distinctive task which aligns them on the basis of their ability of
skills. Here, employees are not relying upon others for completing specific tasks; they are
free to take interpersonal decisions so as to accomplish team goals and objectives.
Furthermore, it is essential for team members to ensure that at workplace circumstances
consider the stage of the act in the division (Men, 2014). As Travelodge has established
decentralized policy, distribution of the work can complete in a proper way; here employees
are separated on the basis of their roles and responsibilities.
Alternative ways to complete tasks and achieve team goals
Due to constant changes in the business environment, management needs to find out
alternatives solutions towards problems which usually occur. It helps to surely achieve team
goals and beneficial when other specific methods get failed. The chosen organisation also
tends to find out certain alternative ways which assist it to achieve team goals and objectives,
such are stated as under –
 Firstly, management of Travelodge needs to set SMART goals and objectives for
employees; that should be specific, measurable, attainable, realistic and time-bound.
These are the short term goals which will surely contribute to obtaining long-term
goals and success to the company.
 Supervisors can also review the work, provide feedbacks regularly and assess the
progress of action plan; it helps employees to improve weak areas and start work in an
effective manner (Costa, et. al., 2014).
 Managers need to align the entire working activities among employees on the basis of
their specialisation; it ensures that workers are continuously performing the work in
well-being manner.