Employability Skills: A Report on Travelodge Hotel Management

Desklib provides past papers and solved assignments. This report analyzes employability skills and strategies for Travelodge.

EMPLOYABILITY SKILLS

Table of Contents
Introduction................................................................................................................................4
Task 1.........................................................................................................................................5
LO1. Be able to determine own responsibilities and performance........................................5
1.1 Develop a set of own responsibilities and performance objectives..............................5
1.2 Evaluate own effectiveness against defined objectives................................................7
1.3 Make recommendations for improvement....................................................................9
1.4 Review how motivational techniques can be used to improve quality of performance
..........................................................................................................................................10
Task 2.......................................................................................................................................12
LO2. Be able to develop interpersonal and transferable skills.............................................12
2.1 Develop solutions to work-based problems. You need to develop solutions to at least
two work-based problems identified during your work experience or in your role as a
manager at Travelodge Hotel............................................................................................12
2.2 Communicate in a variety of styles and appropriate manner at various levels. You
need for example to write a formal letter to senior management of the hotel to inform
them about the problem and a memo to all staff...............................................................14
2.3 Identify effective time-management strategies in relation to the work-based
experience or in your role as a manager at Travelodge. Present your evidence as a written
report to your line manager...............................................................................................17
Task 3.......................................................................................................................................19
LO3. Understand the dynamics of working with others.......................................................19
3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals.......................................................................................................................19
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3.2 Analyse team dynamics..............................................................................................20
3.3 Suggest alternative ways to complete tasks and achieve team goals..........................21
Task 4.......................................................................................................................................23
LO4. Be able to develop strategies for problem solving (Management Report).................23
4.1 Evaluate tools and methods for developing solutions to problems with reference to
your chosen organisation or Travelodge Hotel.................................................................23
4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover
with reference to your chosen organisation or Travelodge Hotel.....................................26
4.3 Evaluate the potential impact on the business of implementing the strategy. You
should consider both financial and non-financial impacts on the business......................27
Conclusion................................................................................................................................28
References................................................................................................................................29
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Introduction
Every individual that aims to work in an organisation requires possessing or learning various
aspects which can help them to execute the jobs which are assigned to them in the most
significant manner. The skills and knowledge which an individual possess will help them to
manage various situations that occurs at workplace. The employees are assigned with various
set of responsibilities and roles which they have to perform in an organisation to achieve the
objectives which are set by them. The employability skills provide extensive knowledge
relating to the strategies for time management which ultimately help to achieve the targets. It
also focuses upon the effectiveness evaluation in an individual along with the performance
goals which can help them to identify the problems or obstacles that are affecting the
performance after which proper conclusion and recommendations can be made in order to
enhance the performance. One of the best tools which can be used to increase the level of
performance among employees is through motivation which can help them to achieve the
desired goals in the most appropriate manner. There are various motivational theories and
techniques which can be used by organisation to which can useful for communication as well.
(Source: www.ravepubs.com/av-industry-getting-soft/)
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Task 1
LO1. Be able to determine own responsibilities and performance
Introduction: When an individual decide to work with an organisation they need to
understand their responsibilities and have to develop various ways to measure the
performance effectively which has been discussed in detail in the below task.
1.1 Develop a set of own responsibilities and performance objectives
Travelodge offers a platform to book the Hotel in UK online as they are one of the prominent
Hotel service providers in UK. They have tie up with all around 540 hotels In UK and Ireland
and the people who are willing to visit these countries can book their stay from Travelodge.
As the manager of Travelodge I have been assigned with various set of responsibilities and
performance targets which I need to achieve to increase the sales and profits of the
organisation. These responsibilities are as follows:
1. Team Management: The performance which is delivered by the team is always better
than the performance by an individual. The team will be able to perform better when
they are allowed to participate in the process of decision making which increases their
confident as they feel as a part of the organisation.
2. Communication: Effective communication increases the level of understanding
among each other. As a manager, it is very essential that my team should understand
about the goals and objectives which we have to achieve as a team.
3. Problem Solving: It involves developing or identifying a solution for the problem and
achieves the desired outcome in the best possible manner. The team members have
different thinking and opinion and when they share their ideas and opinions than best
alternative can be selected.
4. Leadership Skills: effective leadership skills help to develop bonding with the team
members which also helps to analyse the performance of the team.
5. Creativity: creativity among the team member is another essential pre requisite which
can help to solve the problem and ensures achievement of team target in a proper
manner. As a manager, it is my responsibility to observe the performance of the team
and develop a report by using creative method for developing standardisation in the
process for the employees. Therefore, it is my responsibility, to conduct a training
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session for the employees and makes them understand how they can increase their
sales and what abilities they require to increase their sales.
6. Interpersonal skills: In sales, the interpersonal skills in an individual play an essential
role. The employee should be able to present himself properly in-front of the
customers and they should be able to communicate effectively as what and how they
can offer benefits to them which are also my responsibility to train them in the right
manner (Youth Central, 2018).
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1.2 Evaluate own effectiveness against defined objectives
As a manager in Travelodge I need to evaluate the personal effectiveness along with the goals
and objectives which is assigned to me from the company which is to increase the sales and
profits of the organisation and to evaluate it, I have to proceed in a the systematic manner.
1. Equal distribution of the responsibility: each team member has their own skills and
abilities in which they are good at and based upon that I have assigned their
responsibilities among them. Therefore, each employee has to perform their share of
responsibility and they will be able to complete their task effectively.
2. Training and development: every individual need sufficient training which can help
them to perform the task more effectively. I have also observed the need for training
and development in my team and I have conducted the training for them and ensure
that they get all the knowledge which can help them to perform effectively which has
also resulted in increase in job satisfaction.
3. Rules and regulations: Many a times it the employees fail to understand as what the
organisation has planned for their safety and needs. The organisation offers various
benefits to the employees such as health insurance, Discount coupons etc which they
are not aware about. I have made them understand about all these additional benefits
which they have which makes them feel happy that the organisation also thinks about
them and motivate them to achieve their targets.
4. Linking of individual goals with organisational
In order to understand the self-effectiveness against the desired objective it is advisable to
conduct the SWOT analysis which can help to give clarity upon the areas where I am
performing better and the area where I need to improve which is as follows:
Strengths: Overall, the about tactics helped me to improve the efficiency of my team. The
employees have now started to work upon the achievement of the organisational objectives as
they are able to link their individual goals with the organisational goals. The training and
development has also benefitted the employees to improve the overall sales of the team and
the understanding about the policies and benefits which are given by the employees have
motivated them for work (Wilton, 2011).
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Weakness: It took 4 months to implement the entire process and make my team understand
about the benefits they will get when they achieve the team target. The initial response by
them was very slow which has resulted in delay in the achievement of the targets.
Opportunity: These strategies will improve the overall efficiency among the employees
along with the improvement in the quality of the services which are offered to both the
customers and to the vendors. Now, the employees are ready to work in challenging
situations which works positively for me for my personal as well as professional
development.
Threats: The time which it took to achieve the result was too lengthy which may not be
accepted by the organisation as they have to wait a lot to achieve the desired outcome. The
organisation also require to invest upon the training and development of the employees which
is time consuming meanwhile the competition also increases in the particular time frame.
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1.3 Make recommendations for improvement
The various recommendations to improve the organisational effectiveness are as below:
1. The communication among the employees is not very strong and it needs to be
improved which can help Travelodge to increase their sales as they will be able to
make their employees understand about their goals and objectives only when they will
have clear line of communication. These can be achieved through conducting training
sessions and arranging group discussions among the employees and management.
2. The organisation focuses more on the autocratic style of leadership which does not
allow the employees to participate in the process of decision making because of which
they lack with the skill of leadership. Travelodge needs to improve their
organisational culture and they have to start delegating the responsibilities to the
employees and allow them to take day to day decisions (Lowden, et. al., 2011).
3. The employees of Travelodge also lacks the presentation skills because of which they
are unable to increase the sales as they are not able to present themselves effectively
with the customers and also with the vendors.
4. The employees lack the self-management skills because of which they are unable to
complete their targets within the specified time period which can be improved through
continuously sharing the knowledge and making effective process which can help
them to work smartly so that they can achieve their target within the deadline.
5. The employees does not have sufficient knowledge about the packages and offers that
are offered by Travelodge because of which they are not able to offer right type of
services to the customers which impacts upon the loss of customers and profits for the
organisation this can be improved by offering employee development program which
will help them to understand to develop right type of knowledge which is required in
them to perform the job.
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1.4 Review how motivational techniques can be used to improve quality of performance
After analysing the current situations of the employees in Travelodge, I have been able to
understand the various issues and challenges which are faced by the employees and in order
to overcome these situations the team leader has already started implementing various
strategies which can improve the skills, level of communication, interpersonal skills etc.
among the member of the team. In order to encourage the employees, various motivational
theories can be implemented to improve the efficiency among the employees.
In order to encourage the efficiency Maslow hierarchical need theory can be implemented to
improve the performance quality. According to this theory, there are five types of factors
which motivate the employees to work effectively which are as below:
Maslow’s hierarchy of needs
(Source: https://www.simplypsychology.org/maslow.html)
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As per this theory the most essential way to motivate the employees is through fulfilling their
needs. The lower level employees are keener toward fulfilling their basic needs which is
related with the physical need and shelter need. Under this the Maslow’s theory plays an
essential role as the management tries to focus upon fulfilling the basic needs of the
employees. For example: if any employee is facing some financial issues than the manager
need to understand that the requirement of the employee an offer him the same which he
requires which will motivate him. It is essential for the managers to link the individual goals
of the employees with their organisational goals which keep them motivated.
In the study conducted by McGregor, he has identified two different types of employees. One
who is willing to work and consider work as pressure whereas other employees are the one
who takes the work in simple manner? But the employees which are not motivated are the
one who are not willing to work and looks for other job. In such situations, the manager must
find out the ways in which he can motivate these employees, because the employees who are
motivated will work more effectively for the organisation which will help the organisation to
gain the competitive edge for the organisation. The various benefits the manager can offer to
motivate the employees are as follows:
 Provides transportation: Now-a-days, transportation is one of the major problems
which are faced by the employees and the organisation which can provide the
transportation facilities to the employees is a form of non-monitory motivation.
 Housing Facility: The companies can also offer housing facilities to their employees
which can reduce their expenses on rent etc. which will motivate the employees to
perform better.
 Reward: in order to measure the performance of the workers the organisation can
implement various reward and the employees who will perform the targets will get
monetary rewards.
 Bonus: this is another method which can motivate the employees. The employees who
are able to perform effectively is able to receive bonus from the organisational profit.
In such cases the employees feel motivated to perform better.
Conclusion: It is the responsibility of the manager to guide its employees in the right
direction and increase their level of performance by motivating them in the right manner
which will help them to achieve the organisational objectives.
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Task 2
LO2. Be able to develop interpersonal and transferable skills
Introduction: In this section we will be discussing about the how to communicate
effectively, time management and problem solution is discussed
2.1 Develop solutions to work-based problems. You need to develop solutions to at least
two work-based problems identified during your work experience or in your role as a
manager at Travelodge Hotel
One of the major issues which are faced by the employees in Travelodge is relating to the
communication because of which they are not able to understand the goals and objectives of
the organisation clearly which results in loss of the customers and profits for the organisation.
Other issues involved lack of interpersonal skills, leadership and decision making ability. In
order to overcome form this situation I as a manager have started to take various training
sessions for the employees. These training sessions are divided into four different parts which
includes class room training, on the job training, mentoring and coaching which will help
them to gain the specific knowledge which is required in them to carry out the job effectively.
Training: The Human resource team has planned to arrange various training sessions which
will help the employees to develop their presentations and communication skills along with
that they will also brief about the benefits which is provided by the organisation for the
employees which will help to improve their morale toward their work. They will also focus
upon their incentive and bonus structure which the employees can achieve if they are able to
perform as per the criteria and eligibility (Yuzainee, et. al., 2015).
On the Job Training: I will be personally guiding the employees by going for a visit with
them and will help them to understand how they need to present the products and services
offered by Travelodge in-front of the target customers. This method will also help me to
understand the various challenges which the employees faces at the time of their job like
customer queries, vendor relationship management etc. which give me the scope for further
training sessions which they need.
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