Employability Skills and Performance Management at Travelodge

Desklib provides solved assignments and past papers to help students succeed.

BREAZU+EMPLOYABILITY SKILLS-MERIT -C3
1

Executive Summary
The study shows that there are various performance and responsibility as a manager in
Travelodge. They have to focus on handling their customer and try to solve their queries. In
addition to it focuses on setting up goals like short and long term goals. However, it has been
shown that recruiting better employees by evaluating their skill and knowledge helps to
increase efficiency and increase potential growth of organisation. It has been shown that there
is an increase in demand of services in market by better customer handling. In addition to in
the study it is shown that there is a growth of efficiency among employees and also increase
in their knowledge. Team dynamics has been shown in which there it helps to influence a
better team management by creating responsibility within team members. Evaluating of work
has been shown in which there is a better communication among employees and managers to
share concepts and complete task. Alternate way to execute task has been shown to achieve
goal of team.
2

Table of Contents
Introduction................................................................................................................................5
Own performance and responsibility.........................................................................................5
1.1 Performance and own responsibility................................................................................5
1.2 Effectiveness of defined aim............................................................................................6
1.3 Recommendation to improve............................................................................................7
1.4 Method to improve the quality performance....................................................................7
Task 2.........................................................................................................................................8
Development of transferable and interpersonal skill..................................................................8
2.1 Development of solution of problem................................................................................8
2.2 A range of styles and manner in various levels................................................................9
2.3 Strategies of time management.......................................................................................10
Task 3.......................................................................................................................................11
Dynamics of activities with others...........................................................................................11
3.1 Role of people in learning and working together...........................................................11
3.2 Analysis of team dynamics.............................................................................................12
3.3 Alternative way to execute task as well as achieve goal of team...................................13
Task 4.......................................................................................................................................14
Strategy to solve problems...................................................................................................14
4.1 Tools to develop solutions of problem...........................................................................14
4.2 Strategy to resolve problem............................................................................................15
4.3 Potential impact to implement strategy on business.......................................................16
Conclusion................................................................................................................................17
Reference list............................................................................................................................18
3

Introduction
High staff turnover hurts the bottom line of a tourism and travel company Travelogue.
Various ways are there to reduce this problem. Paying attention to personal need as well as
reviewing compensation and boosting engagement in company's goal. This study is intending
to address the current problems regarding employee turnover along with its relevant solution.
Through determining the performance and responsibilities of individual employees, the
managers of this travel sector can evaluate the effectiveness of objectives. Moreover,
transferable and interpersonal skill of employees can improve the time management strategy.
Additionally, this study is aiming to highlight methods to resolve the problem of employee
turnover. Presently, Travelogue is suffering from various difficulties, as staffs are more
intended about their individual goal rather than company's goal. Determining stages along
with their timeline can be a helpful approach to resolve this problem.
Task 1
Own performance and responsibility
1.1 Performance and own responsibility
Various responsibility and performance that have been developed are shown below:
● Customer Handling
As a manager customer handling responsibility helps me to handle customer in a better way.
In this customer handling I have to provide customer with better services and help them to
solve their queries (Soni and Sharma, 2016). Due to this responsibility as a manager it try to
solve problems of queries of customer.
● Team management
In this team management I have noticed that it helps to increase efficiency of organisation
and growth in market. As said by Rowe and Zegwaard (2017), due to this better team
management it helps to give motivation to employees so that they work efficiently for
organisation. A better team management helps in serving customer in perfect way and
focuses on to solve customer queries. Due to this team management employees are focused
on their goal and try to achieve it within specific time period. This increases performance of
organisation and try to help in increasing revenue in market.
● Staffing
Another big responsibility as a manager is to hire and train employees for increasing their
efficiency of working towards Travelodge. As opined by Roberts (2017), due to this staffing
it helps me to hire better employees those who are eligible for certain position. As a manager
4

this responsibility of staffing in Travelodge helps in recruiting employees by evaluating their
knowledge and skills.
● Setting of Goals
As a manager in Travelodge it focuses on to set goals and tries to achieve them within time
period. Hence manager in Travelodge ensures that they focus on short and long-term goals
(Travelodge.co.uk, 2019). On other hand, in long-term goal manager focuses is improvement
of competitive level in market, investment and employee relation in workplace. Hence this
responsibility of manager increases performance of Travelodge in market.
Figure 1: Performance and own responsibility
(Source: Created by Learner)
1.2 Effectiveness of defined aim
Various own effectiveness is shown below:
● Increase demand in market
This better customer handling helps Travelodge to have better response in market. Due to
helping customers and solving their queries helps to increase demand of services in market.
Customer is more satisfied due to their good customer handling. As opined by O’Connor and
Bodicoat (2017), this increases more customers towards Travelodge and helps in increasing
revenue in market. Employees and Manager of Travelodge helps to provide customer with
better services and focuses on to solve their queries. Due to this there is a increase of demand
of services in market of Travelodge.
● Increase in knowledge
Effectiveness is due to better team management helps to increase knowledge of employees.
As good team management managers motivate their employees and this helps them to
5
CustomerHandlingTeammanagementStaffingSettingofGoals

increase their efficiency (Oostrom, 2016). Due to this team management manager focuses on
to provide knowledge about using new techniques and ideas and this increases knowledge of
employees. They try to implement these ideas to provide customers with better services.
● Growth of efficiency among employees
Major effectiveness is due to setting up goals employees of Travelodge have a growth in their
efficiency. Due to this setting goal employees are more focused in their work and this
increases their efficiency in market. Hence employees of Travelodge are more concerned to
complete their work within specific time period.
1.3 Recommendation to improve
As manager there are various recommendations to increase efficiency and improvement of
responsibilities. Major weakness is better training will help to improve efficiency of
employees and bring competency level within them. Due to better training employees will
gain knowledge and learn new updated things. This will helps them to provide better services
to customers in market. Through giving good training to employees this will help in
strengthening organisation revenue in market. Thus this helps Travelodge to provide good
services to customers and tries to solve their queries. On other side another recommendation
is good decision-making. Managers in Travelodge for improving their effectiveness in
market are taking better decision. Hence due to taking good decision helps organisation to
have more demand in market. Better decision making helps to solve problem of organisation
and gives good outcome. Due to taking good decision helps in achieving organisational goals.
Another recommendation is time management. Manager of Travelodge should focus on to
complete their task within time period. They try to schedule their task and aims in achieving
them within specific time period. Hence it may be recommended that Travelodge manager
should avoid multitasking and try to prioritize their work according to schedule.
1.4 Method to improve the quality performance
The various motivational techniques that help to improve performance are shown below:
● Provide feedback
Providing feedback to employees in Travelodge helps to let focused in their work. The
executive of Travelodge always give feedback to employees. Due to this feedback they are
highly motivated in their work. As said by Parasuraman and Prasad (2015), in Travelodge
with feedback employees are given rewards according to their performance and this increases
their efficiency in working.
● Better communication
6

Another important technique that helps to improve performance of organisation is better
communication among employees and managers. As said by Ngwenya and Aigbavboa
(2017), manager tries to remove communication gap as this helps other subordinates and
employees to solve problem and improve their efficiency. This technique helps in providing
better ideas by managers to their employees that helps them to work efficiently for
Travelodge.
● Setting goals
In this technique manager set specific goal so that employees are focused in their work and
try to achieve them within time period. This helps Travelodge to have sustainable growth and
provide better services to customers (Nayak, 2015). Through setting goals employees are
more concerned in achieving them. This ultimately increases quality performance of
employees in Travelodge.
● Provide rewards and recognition
The manager of Travelodge focuses on to provide employees with extra rewards and
recognition according to their work performance. According to their work and completing
them within time period, manager of Travelodge gives rewards to their employees (Morrison,
2016). Due to this employees are more focused in their work and focuses on to complete
within specific time period.
Task 2
Development of transferable and interpersonal skill
2.1 Development of solution of problem
Various issues that are related to work based problem in Travelodge is stated. One major
work based problem that Travelodge faces is lack of direction that has lowered growth of
revenue in market. Hence managers and employees rarely discuss on deliberate action and
focus on achieving goal for the company. As said by Messum et al. (2016), due to this lack of
direction employees cannot achieve goals and sustain growth of organisation. The managers
of Travelodge need to schedule their work and create specific goal. This will help them to
focus in their work and directs them to complete related task within small time period.
Managers need to give them chance for asking question. This will help them to solve their
query and strengthen them to be focused in their work.
Through this employees will truly understand things and successfully complete the task.
Another major work based problem is communication gap. This decreases sustainable
growth of Travelodge in market. Due to poor communication among subordinate and
manager decreases demand in market. As opined by Messum et al. (2017), both manager and
7

employees do not share problem with each other and this results in not completing of work
within time period. The managers need to solve this problem by doing face to face
communication with employees. This will help them to solve this communication gap
problem among employees and manager.
2.2 A range of styles and manner in various levels
Formal Letter
The Senior Human Resource Manager
Travelodge Hotel Pvt.Ltd
Thame, UK
Date: 12th May, 2019
Subject: Application about the problem faced by our hotel, Travelodge
Respected Mam,
This application has been written to inform that in our hotel, Travelodge the major two
problems that is being faced by us is lack of direction and communication gap. These two
problems is decreasing growth of organisation and hampering the services. Due to this
problem customers demand towards Travelodge has been decreased. As per lack of direction,
employees and managers rarely discuss on problems and do not focus on achieving goals.
Due to this it is creating problem to our organisation as demand for our services are getting
lower in market. Lack of direction within employees is increasing problems. They are not
taking attentive care to guest and providing low services to customers. Thus our demand in
market is getting lower because of this issue.
Another problem that our hotel, is facing that is communication gap found among employees
and managers. This is causing major problem as both of them are not discussing problems
that are being faced and not focusing on to solve them. Due to these customers queries and
problem are not being solved by employees. Communication gap is creating a barrier in
between employees and managers.
As per manager it is my humble request that you kindly look after the problem and give
appropriate solution to overcome this problem.
Thanking You,
Yours Faithfully,
The Manager of Travelodge
8

MEMO
To: All Staff Members
From: Manager, Travelodge
Date: 12th May, 2019
Subject: Problem about communication gap and lack of direction
It is to inform all staff members of our hotel that we are facing problem that is
communication gap and lack of direction which is creating issue and lowering demand in
market. So, I as manager of Travelodge want to clear out the problems that are being faced by
staff members and other subordinates.
It is seen that because of lack of direction all staff members are not focused in their work.
They do not prioritize their work and achieve them. The member is doing multitasking that is
generally creating issue in which members are not providing better services to customers. As
a result this is lowering quality of services to customers and hence decreasing profitability
ratio in market. It is very disappointing that my staff members are not focused in their work
and are not working properly. On other side the communication gap in between employees
and other subordinate is creating huge problem in communication with our guest. Hence,
employees are not helping the guest and are not solving their queries. I will request that all
employees must take care of guest as taking care of them will help to increase demand of our
services in market. It has been found that employees are busy with their work and nobody is
helping the guests.
Hence, it is necessary that all staff members are hereby requested that they should prioritize
their work and try to solve queries of guest and take care of them. Following this will create a
better working environment in Travelodge.
2.3 Strategies of time management
Various effective time management strategies are being followed by managers of Travelodge
that are shown below:
● Diary management
Through this diary management, it helps to note down important task and techniques. It helps
in remembering important points in coming time period. As opined by Malik and
Venkatraman (2017), this diary management could be a written document where important
notes are kept by managers and other subordinates.
● Follow dynamic task list
9

In this concept manager capture various tasks and organise in their dynamic list to complete it
later on. Hence they prioritize their work according to the list and focuses on them. This helps
them to complete task in small period of time and let them be focused in their work. This list
gives them a quick overview of what necessary steps to be taken for completing task.
● Minimize interruption
Manager of Travelodge focuses on to schedule their task according to their required time.
This will help them to complete their task within specific time period. Another most
important technique that manager follow is limit multitasking that mainly minimizes
interruption and provides better time management to complete their task.
Task 3
Dynamics of activities with others
3.1 Role of people in learning and working together
Setting goal in an organisation plays an important act to achieve success. On the other hand,
organisational goals and objectives must support mission of the same. Objective helps to
define the purpose of Travelogue to meet the success. Moreover, this helps to determine the
necessary task and measure the progress. As mentioned by Akinyomi, (2016), employee’s
performance is one of the measuring tools of organisational performance. For this reason,
employees have a crucial role in achieving a shared goal. Business managers identify the key
benefits of performance of employees so that they can improve consistently.
Productive employees meet objective: One of the vital factors of performance in achieving
company's objectives. Accomplished workers meet deadline as well as establish brand
through customer interaction and make sales. For the consequence, tourists of Travelogue
feel that organisation is not indifferent to their wants. Workers of this tourism and travel
sector, who perform significantly, get work executer properly. In case of customer service
department always looking unprofessional and waiting, travelers would not be satisfied.
Positive working environment: While workers of Travelogue complete their job role in an
appropriate way, moral of the company gets boost. As stated by Al Mamun and Hasan
(2017), unmotivated employees execute the task which has not indicated. This is essential to
foster an energetic and positive work environment. Setting goal helps managers to cultivate
an influence a positive workplace through rewarding their high performing employees
including incentives. Group recognition at the time of conducting meeting in Travelogue
helps to attract talent in work.
Determine employee growth: using evaluation of employees on regular basis allows them to
identify their growth. For the consequence, they feel well about progressing over time.
10

Moreover, working together within the tourism and travel sector helps them to set innovative
goal and resolve organisational problem. As employee turnover is increasing presently for
the lack of clear responsibilities, this is better to cultivate the strength of growth. As opined
by Ashkanasy and Dorris (2017:69), observing and recognizing shows potential for
leadership and advancement.
Build team trends: Unhealthy competition is the cause of staff turnover in the tourism and
travel sector Travelogue. Therefore, in induction pack, this is vital to provide the common
trend into which employees can succeed. As stated by Collet et al. (2015:533), this can
influence strategies of training and further recruitment. Ultimately, employees become
productive in Travelogue and improve overall productivity.
3.2 Analysis of team dynamics
A psychological and unconscious force to influence the performance and behavior of a team
is considered as team dynamics. This can be created by improving the personality of
individual in team, nature of work and relationship among employees. According to the
performance of each worker in Travelogue, team dynamics vary. As this factor can improve
the productivity of allover organisation, this matters. As per the influence of Coskun (2016),
some of the influence of team dynamics is mentioned as below.
Create responsibility within team: This helps to understand responsibilities and functions in
the team. Sufficient time into this factor allows leaders to identify special interest of its team
members. This ensures that allocated people are matched with job role and they have enough
capability to execute task.
Create objective: Understanding as well as recognizing the goal is paramount in a team. The
tourism and travel sector, Travelogue has multiple long term goals including process and
technical goal. Team dynamics allows employers to achieve those within time.
Create agenda to manage: Team with positive dynamics manage the time for achievement
effectively. This produces better outcome.
Evaluating of work:
Creating a positive work environment can provide a necessary support, enthusiasm, well
being and success. This helps to improve the productivity of Travelogue. D'Cruz and
Noronha (2018: 141) noted that team dynamics allows open communication and sharing
concepts through inclusive culture.
Address problems: In case of employees are performing with helpful behavior, managers of
Travelogue can reduce their staff turnover. For the replacement of three employees, they
recruit other three. Communication with team members supports to achieve organisational
11

goal. Moreover, open discussion helps to decrease internal conflict as well as guide members
to find resolution.
Groupthink and authority: Deference of authority has a impact within a team, that is
stagnating. Through offering innovative opinions and ideas with team members helps to
improve overall productivity.
3.3 Alternative way to execute task as well as achieve goal of team
One of the effective ways to incorporate goals within Travelogue is creating a SMART
system. This helps to progress the performance smoothly.
SMART system: The goals of the tourism and travel sector need to be relevant as well as
time related and attainable. This helps to work steadily of employees.
Specific: According to specificity of goals, chances of success of workers vary. As pointed by
Deery, and Jago (2015:455), taking an action plan helps to understand the responsibilities of
individual’s.
Measurable: Managers need to break down the goal or objective in some small amount, as
measurable factors allow employees to be focused. Therefore, this is necessary to set
milestone the objective into some timelines.
Attainable: Asking the possibility of goal to employees is crucial. Working together towards
unattainable objective is cause of waste of time as well as resources. For this reason,
managers need to take attainability of work.
Relevant: This is one of the vital components in achieving the goal. Relevancy of goal helps
to connect employees with company's objective.
Time-related: This is necessary to have a specific deadline for each goal of Travelogue. This
can be related to another schedule or review cycles, however, this is necessary to have a
particular time frame. This helps to prioritize workload and set work objective.
Creating an action plan:
In order to meet each goal of Travelogue, this is necessary to have a significant action plan
related to the components of SMART tools. For creating a proper milestone, employees can
keep the performance on track. On the other hand, action plan for each goal ensures the
presence of all techniques for achieving the goal.
Reward and follow up: This is essential to align goals with employee’s performance. This
ensures that the performance is happening in proper way. As mentioned by Edwards et al.
(2015:675), reward can encourage and engage the top performers. Moreover, this
demonstrates acknowledgment of Travelogue.
12