Strategies for Enhancing Performance at Travelodge

Desklib provides past papers and solved assignments for students. This report analyzes Travelodge's management.

Unit 24 Employability Skills
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Executive Summary
Travelodge is the leading organization in the hospitality sector. In this
assignment, the analysis and evaluation of the managers of the organization
has been done along with the formulation of strategies and objectives have
been done which needs to be achieved so that the performance of the
organization is improved. Various methods have been developed in order to
deal with the issues and problems in the organization and an analysis of
team dynamics has been done. The method that needs to be followed in
order to enhance the team work has been described in this assignment.
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Table of Contents
Introduction.....................................................................................................5
Task 1..............................................................................................................6
LO1 Be able to determine own responsibilities and performance..................6
1.1 Develop a set of own responsibilities and performance objectives........6
1.2 Evaluate own effectiveness against defined objectives.........................7
1.3 Make recommendations for improvement..............................................7
1.4 Review how motivational techniques can be used to improve quality of
performance.................................................................................................8
Task 2............................................................................................................10
LO2 Be able to develop interpersonal and transferable skills.......................10
2.1 Develop solutions to work-based problems. You need to develop
solutions to at least two work-based problems identified during your work
experience or in your role as a manager at Travelodge Hotel (a written
report)........................................................................................................10
2.2 Communicate in a variety of styles and appropriate manner at various
levels. You need for example to write a formal letter to senior management
of the hotel to inform them about the problem and a memo to all staff... .11
2.3 Identify effective time-management strategies in relation to the work-
based experience or in your role as a manager at Travelodge..................13
Task 3.........................................................................................................14
LO3 Understand the dynamics of working with others...............................14
3.1 Explain the roles people play in a team and how they can work
together to achieve shared goals...............................................................14
3.2 Analyse team dynamics........................................................................14
3.3 Suggest alternative ways to complete tasks and achieve team goals. 15
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Task 4 Be able to develop strategies for problem solving.............................16
4.1 Evaluate tools and methods for developing solutions to problems with
reference to your chosen organisation or Travelodge Hotel.......................16
4.2 Develop an appropriate strategy for resolving a particular problem of
labour turnover with reference to your chosen organisation or Travelodge
Hotel...........................................................................................................17
4.3 Evaluate the potential impact on the business of implementing the
strategy. You should consider both financial and non-financial impacts on
the business...............................................................................................17
M1. Identify and apply strategies to find appropriate solutions. . Effective
judgments have been made.......................................................................18
M2. Select/ design and apply appropriate methods/ techniques. A range of
sources of information used.......................................................................19
Conclusion.....................................................................................................21
Reference List................................................................................................22
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Introduction
Employability skills are of utmost importance in all kinds of field, as only if a
person is employable only then an individual can perform well and be
productive for an organization. A person needs to be employable and must
possess all kinds of skills needed for employability so that an organization
can gain profit by employing the person. In this assignment, a person’s
capability to develop responsibilities and objectives has been discussed and
the solutions to the problems faced have been discussed. The strategies of
managing time have been discussed and evaluated. The strategies to
improve the performance of the managers working in Travelodge have been
briefed.
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Task 1
LO1 Be able to determine own responsibilities and performance
Introduction
Travelodge is a leading organization in the hospitality industry. It has a large
chain of hotels throughout the UK and is well known in the hospitality
industry. To serve as a manager in this leading chain of hotels is a great
responsibility, thus it is required that the analysis and evaluation of the
performance of the mangers are done such that they can improve
themselves and work upon their drawbacks.
1.1 Develop a set of own responsibilities and performance
objectives
In order to perform well and give their best it is required that the employees
develop and determine their own aims and objectives and work according to
that. The task and responsibility of a manager is a tough job and demands
many responsibilities to be delivered. The responsibilities that a manager of
Travelodge has to deliver are:
 Plan the accommodation
 Organize the lodgings (Schaltegger and Burritt, 2018)
 Manage the financial plan of the hotel
 Promote the hotel and indulge in marketing activities
 Take care of all the services of the hotel
 Control the expenses of the hotel
 Develop target for the marketing and sales employees of the
organization
 Administration of the hotel
 Supervise and control the operation of the organization
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 Evaluate and analyse the performance of other employees in the
organization
 Build a team and encourage teamwork
The objectives that the managers have to develop in order to boost the
performance of the hotel Travelodge are:
 Improve the performance and the services offered to the customers of
the hotel
 Increase the profit margin of the organization
 To develop good relations with the customers
 Devise strategies to enhance the performance of the employees and
set objectives for them
 Address the issues or the problems that arise in the industry and
improve them
 Work for the branding of the organization
1.2 Evaluate own effectiveness against defined objectives
The objectives so set for the proper operation of the Travelodge requires
proper strategy and the strategy so developed needs to be followed such
that the objectives are achieved and the performance of the organization is
enhanced. Since, Travelodge is a huge organization hence it is a bit difficult
to manage it and the operation of the organization along with its employees
(Travelodge.co.uk, 2019). As the number of employees in the organization is
large, managing and controlling the activities of the employees becomes
difficult. The organization requires dedicated and committed employees so
as make the organization perform best and achieve its goals.
Therefore, in order to serve the objectives so developed for the organization
it is very important to have proper management and have well-defined goals
every day (Narwaria et al., 2015). As a manager, the person must be able to
manage time effectively and allocate it as per the requirement. A manager
must have excellent decision-making skills such that at times of emergency
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the decisions are taken quickly and the most apt decisions are taken. The
person must be capable enough to prioritize the works and must be a good
leader such that he is able to inspire and motivate the employees of the
organization. A manager must be lenient as well as strict so that the person
can have better control over the employees. It is also required that the
manager is able to analyse each and every employee of the organization and
allocate tasks accordingly. The manager must have excellent interpersonal
skills to have good relation with the customers as well as the employees.
1.3 Make recommendations for improvement
As a manager of Travelodge it is very necessary to have proper time-
management skills since there are lot of objectives to be achieved and lot of
people to be managed. Such big and renowned hotels also have lot of tasks
that needs to be delivered. Therefore, it is very important to have proper
time management skills otherwise it is not possible to attain the goals and
objectives set for the organization (Martin et al., 2016). Though the
interpersonal skills are appropriate but it is required that the manager must
have enough experience so that he or she is able to take the right decisions
at the right time.
 Analytical Skills: The manager must have excellent analytical skills
as well because only then the person will be able to analyse the
thoughts, activities and the performance of the employees in the
organization.
 Experience: In order to serve the above purpose it is very important
to recruit an experienced person for the post of a manager since the
achievement of the goals and objectives of the organization depends
upon the manager itself up to a large extent (Casakin et al., 2015).
 Prioritizing work: It is also important that the manager is able to
prioritize the tasks and the objectives of the organization so that the
tasks are completed within the stipulated time as and when required.
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1.4 Review how motivational techniques can be used to improve
quality of performance
The importance of encouraging and motivating the employees is huge as
without it the performance of the employees cannot be elevated. Various
motivational techniques are used in order to encourage the employees to
perform better. The techniques so adopted in order to improve the
performance of the employees are:
 Appreciate the employees publicly for their good performance
 Reward the employees for their good performance
 Analyse the performance of the employees at a regular basis and
provide regular feedback to the employees (Wilk et al., 2016)
 Set clear and well-defined goals for the employees of the organization
 In case the employees make any error in their task it must be rectified
privately
 It is very necessary to have faith on the employees of the organization
o boost their moral
 The rewards must be set in case the employees achieve the goals
hence the goals must be so set that it is attainable
The techniques so developed not only improve the performance of the
employees but also enable them to analyse their own performance. It boosts
the moral of the employees of the organization and encourages them to
perform better.
Conclusion
It can be concluded that the post of a manager in a leading organization like
Travelodge brings great responsibilities and duties. Therefore, it is required
that the employees are capable enough and have sufficient experience such
that they are able to analyse and evaluate their own performance as only
then the organization will be in responsible hands and will grow.
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Task 2
LO2 Be able to develop interpersonal and transferable skills
Introduction
Travelodge hotel is one of the leading hotels in the hospitality industry. The
operation of the organization requires dedicated team of professionals and it
is very necessary to provide such services to the customers that they are
satisfied and happy. Interpersonal skills play a huge role in this purpose.
2.1 Develop solutions to work-based problems. You need to develop
solutions to at least two work-based problems identified during your
work experience or in your role as a manager at Travelodge Hotel (a
written report).
As a manager in the Travelodge hotel there were huge amount of tasks that
needed to completed and delivered, thus it was necessary to manage the
time effectively so that every task is finished within the stipulated time as
per the requirement. Managing the time was a problem as there were loads
of works. The other problem was while making decisions and in the analysis
of the performance of the employees.
In order to solve the above issues it is required to gain sufficient experience
such that the manager is able to deliver his or her services effectively
(Petrenko et al., 2016). The manager so recruited must have enough
experience so that he or she is able to analyse any kind of situation
effectively and make decisions quickly within the stipulated time. It is very
important to judge how sharp the person is while recruitment for the post of
manager as only then the person will be able to deliver his or her services
effectively and will be able to manage time successfully.
Conclusion
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The recruitment team of Travelodge must be very particular in the process of
selection of manager as only then the operation and administration of the
organization would be handed over on responsible hands. It will ensure that
the organization will perform better and reach heights of success.
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2.2 Communicate in a variety of styles and appropriate manner at
various levels. You need for example to write a formal letter to
senior management of the hotel to inform them about the problem
and a memo to all staff.
Letter
To: The Senior Manager
From:
Date:
Subject: Issues to be addressed
There are several issues in the management of the organization, Travelodge.
It is required to make certain amendments in the management and the rules
of the organization since as per the rules the customers have to register their names at
the front-desk of the hotel to get their breakfast (Travelodge.co.uk, 2019). This creates a
problem for the guests as they have to stand in queues to register and this also creates a problem
for the chefs of the hotel to cook food as per the order and deliver it to the guests quickly. Hence,
it is required that the registration for the breakfasts of the guests is done the previous night such
that the rush caused is reduced and the quality of services delivered to the guests are reduced.
This would also reduce the inconvenience caused both to the guests and employees.
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