Employability Skills Report: HR Manager Role at Travelodge

This report examines the employability skills essential for an HR manager at Travelodge, a UK-based hospitality firm. It outlines personal responsibilities, performance objectives, and methods for evaluating effectiveness. The report delves into recommendations for improvement, motivational techniques, and solutions to work-based problems such as workplace conflicts and employee turnover. It analyzes team dynamics, problem-solving tools, and strategies to reduce employee turnover, including financial and non-financial impacts. The analysis covers various aspects of HR management, from recruitment and training to fostering employee relationships and improving overall performance within the organization. The report provides recommendations for improvement based on the self-assessment of the HR manager's skills, including time management, resource allocation, and communication. Additionally, the report discusses motivational techniques, such as creating a positive work environment, setting achievable goals, providing rewards and appraisals, and offering professional development opportunities. Overall, the report provides a comprehensive overview of the skills and strategies needed for effective HR management within Travelodge, highlighting key areas for improvement and development.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Develop set of own responsibilities and performance objectives....................................3
1. 2 Evaluate own effectiveness against defined objectives...................................................4
1.3 Recommendations for improvement................................................................................6
1.4 How motivational techniques can be used to improve quality of performance...............6
Activity 2.........................................................................................................................................7
2.1 Solutions to two work based problems as the HR manager within Travelodge...............7
2.2 Letter and memo...............................................................................................................8
2.3 Time management strategies to improve work based experience....................................9
TASK 3..........................................................................................................................................10
3.1 Types of roles that are been played within the team......................................................10
3.2 Analyse team dynamics..................................................................................................11
3.3 Alternative tasks to complete a specific tasks................................................................12
TASK 4..........................................................................................................................................12
4.1 Tools and techniques to develop solutions to problems.................................................12
4.2 Strategy to reduce employee turnover............................................................................13
4.3 Financial and non financial impacts of strategies...........................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
The employability skills are the specific qualities and traits possessed by an individual,
that are been looked after by a firm to have good operations. These traits play a very crucial role
in the performing operations and carrying out of business activities and functions in an
appropriate way. The present report is been carried out in regard to travel and tourism sector
enterprise, Travelodge. It is a UK based hospitality firm which provides accommodation services
and second largest enterprise by the number of hotels and bedrooms.
The report will cover the details about the set of personal roles and responsibility and
objectives with handling of own effectiveness. Besides this proper recommendations are been
taken for improvement and motivational techniques are been taken for improving quality of
performance. Also, various work based problems and different styles of their management is
evaluated. Also, the team dynamics and achievement of team goals are been analysed. Besides
this, various tools and methods are been taken to drive the solutions or problems with the
management of the issues related to labour turnover. Also, various financial and non financial
measures are been evaluated.
MAIN BODY
TASK 1
1.1 Develop set of own responsibilities and performance objectives
As a Human resource manager of Travelodge, certain measures can be taken within the
organisation that will help in performing suitable operations and thus, will help in carrying out of
different responsibilities and performance objectives, which will help the organisation to meet
the other objectives of the firm (Tan, 2016). This will help in placing an effective operational
measure which will help in setting up of business operation's and hence will lead the organisation
to have a good accessibility of operations within selected enterprise.
Some of my person responsibilities as a HR manager within Travelodge are as follows:
 Carrying out the recruitment process: This is the most prior and effective
responsibilities of a HR manager. I will look after the proper management of the job
roles, work force requirements within the firm and thus, gain the suitable candidate for a
particular job role (Organisation for Economic Co-operation and Development, 2015).
 Providing effective training: Once a candidate within an organisation is recruited, the
HR manger will provide them with suitable training and guidance that will help the newly

recruits to have a high efficiency and skills to meet the needs and requirements of the
firm. It assists the organisation to enhance their employability skills within the firm.
 Inducing professional growth : The HR manager will look after the proper management
of the corporate growth of an employee within an organisation in form of rewards and
appraisals. This will help in improving the employee's functionality and handling of
business operations and activities.
 Maintaining employee relationship: I, as a HR manager will also look after the
reduction of interpersonal conflicts and facilitate a good relationship between different
employee's of the firm (Collet, Hine and du Plessis, 2015).
Besides this, different performance objectives can be set that will help in proper
assessment of human resource measures within the firm. Some performance objectives that will
be set by the firm will include:
 Recruiting right person.
 Developing suitable talent within the firm.
 Improving working conditions.
 Managing resources and time within the firm.
1. 2 Evaluate own effectiveness against defined objectives
As per the defined objectives, that are been carried out within the firm, this will help in
proper management of business operations and thus will help in effective planning of the set
business objectives that are been carried out within the firm. As the HR manager, I will look
after the proper assessment of the objectives and improving my capability as per the
requirements (Tsitskari and et.al., 2017). This will also assist me in not only to improve the
quality of products and services by Travelodge but will also, provide me with a suitable
experience to met the operational needs of the organisation. The evaluation of my own
effectiveness against the objectives is as follows:
Skills I can do
this
I can still
Improve
I need to
work on it
well
Time and resource management

I know how to organize my time in order to meet all
the deadlines

I know where to get help to complete difficult tasks 
Problem Solving and critical thinking
I am able to find solution for any problem 
I can consider the best alternative from different
solutions

Oral Communication
I can contribute my suggestions and ideas for group
activities

I can give presentation to others in front of everyone 
Written Communication Skills
My written work or documentation will have the least
number of grammatical mistakes or any other kind of
errors.

I am able to produce notes from presentations, lectures
or meetings

Information literacy
I can gather required information from variety of
sources.

Resilience
I have high capacity to overcome any challenging
situation or difficulties

Creativity
I am a creative person working to bring innovation in
my work


All these measures will help me to gain good access to the improvement measures that
will contribute to improve the personal performance as the HR manager at Travelodge.
1.3 Recommendations for improvement
Based on the above assessment of personal effectiveness as a HR manager within travel
and tourism enterprise, Travelodge, different recommendatory measures can be undertaken that
will help me to improve my skill sets and performance and thus will assist me to carry out my
roles and responsibilities within the firm. Some major recommendations that can be undertaken
by me to improve my performance are:
Making resource list and time table: this recommendation measure will help me to
monitor the needs and allocation of the resources to track down their utilization and reduce their
wastage. Similarly, developing a time table will help me to plan out all the activities and thus
will lead to rise in my personal effectiveness to execute the HR related operations in a stipulated
time frame (Cottrell, 2015). This approach is also effective to improve the quality of services and
maintaining the HR related operations. It helps in suitable rise in effectiveness of carrying out of
operations within the firm.
Improving my confidence level: I, as a HR manager in Travelodge, will look after the
proper assessment of my skill to deliver the presentations and interact with other, publicly. In
order to carry out this operation, I am required to visit various seminars and self improvement
workshops that will help me to improve my oral communication skills as a HR manager and
maintain a good relation with my sub ordinates and other employees within the enterprise
(Suleman, 2016). It will also help me to motivate others and enhance my relationships or
bonding with other employees within Travelodge. This will assist to improve mine and
organisation's performance.
1.4 How motivational techniques can be used to improve quality of performance
In order to improve the quality of performance, different motivational techniques or
measures can be taken in firm that will help in encouraging the employee's within travel and
tourism enterprise, Travelodge. Some major motivational techniques that can be undertaken
within the enterprise for suitable growth and development of the employee's within the firm are:
 Positive work environment: This is the major technique that can be undertaken within
the organisation in order to motivate or encourage their employee's at travel and tourism

enterprise, Travelodge. This will help the organisation to improve satisfaction level of
their employee's and enhance their work performance.
 Setting reasonable and achievable goals: The management of travel and tourism
enterprise, Travelodge is required to look after setting up of reasonable and effective
targets that are scalable for employee's and enterprise (O’Connor and Bodicoat, 2017). It
will not only save the time and resources of the firm but will also encourage the work
force to work in suitable coordination to achieve them. The setting up of targets will lead
to roles allocations and development of a clear insight about the tasks' employee's have to
perform.
 Providing appraisals and rewards: This is one of the best known measure that is been
taken within the travel and tourism organisation, Travelodge. Giving suitable recognition,
incentives, rewards and appraisals. This can be termed as the major objective of
employee's. It encourages them to have a good accessibility within market and motivates
them to have a good rise in their loyalty and motivational level (Pusey-Murray, Daly and
Stewart, 2018). It encourages the employees' to give high performance working at the
organisation improving efficiency of performance of workers (Bennett, Richardson and
MacKinnon, 2015).
 Professional improvement: Suitable trainings and guidance can be given to the person
that will impact the performance of organisation to a greater level. Effective trainings will
help to improve skill sets and motivation of the employee's within the travel and tourism
enterprise, Travelodge. This will encourage the employees or workers within the
enterprise to work well. It will also lead the employee's to have a self motivation. The
rise in knowledge and skills will help in proper increase in effectiveness of the
employees' to have a good increase in performance.
Activity 2
2.1 Solutions to two work based problems as the HR manager within Travelodge
As the HR manager at Travelodge, I will look after the proper management of the various
work based problems that will occur at the workplace and will impact the overall performance of
the firm. Solutions to two major work based problem as a HR manager at Travelodge are:
Conflicts at work place: This is the major and most crucial work based problem that
impacts the performance of employees and hence, will impact the operations of the organisation

to a greater extent (Taylor, 2016). Proper communication, arbitrary measures and resolution
techniques can be undertaken by the HR manager of the firm that will help in meeting the needs
of the organisation. It will also help in suitable planning of the business operations and thus, will
help in proper assessment of the business activities and action plans that will assist the
organisation to have a good rise in the work performance and enhance the team bonding at the
work place.
Employee turnover: This is also a major work based problem that is been carried out at
Travelodge, that can impacts its performance and hence, will impact the operations of the
organisation to a greater level (Bennett, Richardson and MacKinnon, 2015). As an HR manger at
the travel and tourism firm, suitable communications or interaction process that aids to improve
the proper accessibility needs of employee's and the reason behind their turning around (Collet,
Hine and du Plessis, 2015). Besides this, It can be suggested to management of Travelodge to
implement a suitable work place level interaction medium which will help in better
communication and reduction of confusion or understanding gap on the organisational level,
causing reduction in departure of employee's.
2.2 Letter and memo
Letter
To,
Senior management,
Travelodge hotel
London, UK
Subject: To discuss the work based problems and their solutions
Sir,
Effective communication and interpersonal skills are the biggest aspect of the functionality
within an organisation that will impact the overall performance of the employees that will help
the firm to have a good accessibility of their skills. As per the analysis performed by me, I have
found that the lack of proper communication had lead to severe conflicts and turning around of
work force. I feel certain recommendations can be applied within Travelodge that will help in
improving communication process such as:
 Improving the work place and team bonding of the employees which will help in proper
rise in interaction among workers (Cottrell, 2015).

 Utilization of ICT tools in order to facilitates the proper interaction among the workers
and achieving the operational goals of the organisation.
 Improving the time management of the organisation and deciding proper policies and
negotiation and social communication.
Following of all these measures will help in carrying of interpersonal communication and will
help in meeting the operational requirements of the firm.
Your sincerely
HR Manager
Travelodge Hotel
Memo
To: All staff, Travelodge Hotel
From: HR manager, Travelodge Hotel
Date: 12 February 2019
Subject: To discuss the work based problems and their solutions
From the recent assessment at the work place, this is been observed that the work place issues
like interpersonal conflicts and employee turnaround are the biggest problem within the
organisation. Hence, certain recommendatory measures can be undertaken within the firm that
will help in improving workplace conditions.
 Developing an effective plan for the time and resource management (O’Connor and
Bodicoat, 2017).
 Setting work objectives and priorities that will provide proper direction to workforce
and guide them to achieve certain goals on time.
 Having a proper communication and understanding will lead to reduction in conflicts
and employee turnaround.
 Steady work practices can be incorporated to sustain the productivity.
2.3 Time management strategies to improve work based experience
In order to tackle out work based problems at Travelodge Hotel, different time
management strategies can be undertaken that will help in proper improvement of strategies and

thus, will help the firm to have high level of productivity (Organisation for Economic Co-
operation and Development, 2015). Some important time management operation's which are
been carried out at The selected firm are:
 Making a task list or plan: Managers at Travelodge hotel will look after the proper
planning of the plans or opportunities that will help in proper assessment of business
operations and gaining a good control over all the tasks and operations which are been
performed at the organisation (Pusey-Murray, Daly and Stewart, 2018). The work list
will cover all the important task and operations, that are been carried out at work place.
 Setting up the priorities: Important and crucial task, that requires time and resources are
required to be prioritized that will help in improving the sales and meeting the operational
capabilities of the organisation in much suitable way. It will improve the firm's ability to
execute its business operations and thus, will lead the firm to increase profitability. It
helps the organisation to work steadily and provide employee's with suitable time to learn
and improve their skills (Suleman, 2016).
 Reducing the disorientation: managers are required to look after the occurrence of any
sort of distraction that will hamper the firm's performance and this will help in proper
planning of services and products that are been offered by the selected enterprise. It will
also improve the employee's focus over their work and hence, will help in improving the
services of firm.
TASK 3
3.1 Types of roles that are been played within the team
As per Belbin's team role theory, there are various team roles that plays a very important
role in the execution of operation's carried out by the firm. Some major roles are:
 Shaper: This are the people who are significantly dynamic in nature. They look after the
maintaining of positive metal attitude and helps the organisation to maintain the streak to
achieve goals that are been set within the firm.
 Implementer: They are the main factor that gets the job done within a team. They have a
practical nature and see through the well organisation of ideas and actions of team
members which are channelised to have a high level of performance (Tan, 2016).

 Finisher: They are the perfectionist or experts within a team and thus, look after the
fulfilment of deadlines and final standards of the firm. They can be termed as problem
solver within a team.
 Coordinator: they are the people within a team who will look after the proper planning
of duties and other team roles within a group. The delegation of duties and maintaining of
confidence level within a team.
 Team worker: They see through the bonding of the team members and ensure proper
resolution of team conflicts and has an important part in deciding the policies regarding
the operations performed (Taylor, 2016).
 Resource Investigator: They are enthusiastic in nature and have a good negotiation and
networking skills. They are usually extroverts and using their contacts, get the important
informations and resources for the team to get the work done.
 Monitor evaluator: They are the critical thinkers within a team and are very serious
minded. They critically analyse every situation, information and then provide up with
suitable conclusions to carry forward a project or business activity.
 Specialist: they are the experts in a particular field and their role is to provide suitable
guidance when the team got struck over a project. They look after the maintaining of
professional standards and are very important part of a team.
 Plants: They are the innovators within a team. Their unique thinking and problem
solving approach will help an organisation like Travelodge to achieve their objective and
overcome the professional challenges (Tsitskari and et.al., 2017).
All these roles will help the form to fulfil its operational activities in an effective way and
thus will help in improving performance of the firm. All the team roles will look after the proper
management of the operations and thus, will improve the sales of the organisation.
3.2 Analyse team dynamics
Team dynamics is the activity that will help in proper assessment of the relationship
between various team roles and thus, helps in identify the impact each team member lay on the
operations of the team within Travelodge hotel. It will strongly affect the operations that will
help in proper management of operations and thus will lead the organisation to have a good
execution of business operations (Bhatnagar and Agarwala, 2017). It will assist the management
and employee's to have a better understanding and have a high level of proficiency to execute

business operations by developing effective team. It will also help in developing a skilled
workforce using suitable communication and training methods.
3.3 Alternative tasks to complete a specific tasks
Various measures can be undertaken as the alternative for the organisation in order to
complete team goals like:
 Freelancers can be opted that will help the firm to complete their work on a nominal and
negotiable cost.
 Services can be out sourced in case of lack of proper workforce and infrastructure (Lim
and et.al., 2016).
 Shifts can be set in order to complete the task in a stipulated time frame.
 Teams can be divided for a specific tasks that will help in improving the overall
operations of the firm.
TASK 4
4.1 Tools and techniques to develop solutions to problems
Different tools and techniques can be undertaken within the Travelodge Hotel that will
help in proper planning of services and other effective solutions that will impact the sales and
thus will help in proper rise in carrying out of operations that will help in proper assessment of
different operations and growth plans (Sumanasiri, Yajid and Khatibi, 2015). Some major
solutions that are been undertaken within the organisation are as follows:
 Incorporating proper communication: This solution measure will help in proper
planning of the services and thus will lead the organisation to resolve conflicts and
confusion regarding carrying out of work, will lead the management of selected
organisation to have a good opportunity for the organisation to have a good rise in
capabilities and gaining the best operational capability of the organisation. This will help
the organisation to improve their sales and meet operational capabilities in an effective
way.
 Implementing suitable recruitment measures: The selected firm will look after the
proper recruiting and placement processes to be followed within Travelodge Hotel. This
measures will help in proper assessment of operations will help in gaining an effective
and skilled work force and thus will lead the firm to improve their performance. This will