Employability Skills Report: Travelodge Company Performance Analysis

This report delves into the critical aspects of employability skills within the context of Travelodge, a prominent UK-based hospitality company. It begins by outlining the responsibilities and performance objectives of employees, emphasizing the role of the HR manager in fostering a productive work environment. The report examines the importance of these responsibilities and performance goals, highlighting the impact of effective communication and appropriate administration. It then explores recommendations for improvement, focusing on training and development, motivational techniques, and review management. Furthermore, it analyzes the effects of various motivational techniques, both financial and non-financial, on employee performance, emphasizing their role in enhancing productivity and achieving organizational objectives. The report covers topics like determining solutions to work-based problems, determining categories of styles and appropriate manner at several levels, and identifying the effective strategies for managing time. It also examines the role of people in a team and their workings for accomplishment of same goals, analysing the team dynamics, and suggesting the alternative ways for the completion of tasks and accomplishment of team goals. The report provides a comprehensive overview of the skills, strategies, and techniques essential for enhancing employee performance and achieving organizational success within Travelodge.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
1.1 Developing the set of employees responsibilities and performance objectives.....................3
1.2 Importances of Responsibilities and set performance objectives .........................................5
1.3 Examining the recommendations for improvement...............................................................6
1.4 Determining the effects of motivational techniques in betterment of employee performance
......................................................................................................................................................7
TASK 2............................................................................................................................................8
2.1 Determining solutions to work based problems.....................................................................8
2.2 Determining the categories of styles and appropriate manner at several levels..................10
2.3 Identifying the effective strategies for managing time........................................................12
TASK3...........................................................................................................................................12
3.1 Examining the role of people plays in team and their together workings for
accomplishment of same goals .................................................................................................12
3.2 Analysing the team dynamics..............................................................................................13
3.3 Suggesting the alternative ways for the completion of tasks and accomplishment of team
goals ........................................................................................................................................14
TASK4...........................................................................................................................................15
4.1 Evaluating tools and techniques for developing solutions to problems ..............................15
4.2 Developing an suitable strategy for resolving a particular problem....................................16
4.3 Evaluating the potential impacts on the business of assemblage of the strategy.................16
CONCLUSION................................................................................................................................1
REFERENCES................................................................................................................................2

INTRODUCTION
Since the beginning of industrialization, the organisations requires the potential dedicated
workers or employees who works with their full potential for the growth of the organisation.
Employability skills refers to the can be termed as the needful transferable skills needed by
individuals in order transform them to employable individuals. With the help of good technical
guidance and subjective knowledge, employers develops the quality and skills which are crucial
for working in an organisation(Bandaranaike and Willison, 2015). These skills are required in
order to carry out their performances to the best of their ability. employability based on the
employee skills, knowledge and attitudes and it is essential for the organization to enhance theses
three aspects of skills in order to ascertain the performances of their employees.
Besides this, the report pertain the knowledge regarding the “Travelodge company”. It is
a private organisation engages in rendering facilities in hotels and hospitality throughout the
entire UK. Moreover, it is second largest organisation in hotel sector and third biggest hotel
chain in UK. besides this, the report also pertain the knowledge about the determination of
employees responsibilities and performance in organisations like Travelodge . and develop the
interpersonal and transferable skills, understanding of the dynamics of workings with others in
organisation and ability to develop the skills to solve the problems.
TASK1
1.1 Developing the set of employees responsibilities and performance objectives
Each and every employee have to set of their responsibilities in their own role at
workplace. ForAs for the managing the working responsibilities and for the performance
appraisal of the employees, the Human resource manager concerned as the main body for
effective management of human workforce and their workings in an organisation (Coetzee,
2014). It is the responsibility of the HR manager to efficiently and effectively manage the human
workforce of the organisation, only with the motive to ascertain the organisational performances
and operational activities.
Besides this, it is the responsibility of the HR manager to maintain the healthy
relationships with the employees of organisation which is benefited for the organisation in the
accomplishment of the organisational objectives. Travelodge company, mainly engages in the
business of rendering the tourism services recently appointed a new HR manager for filling the

vacant post of HR and mainly for the motive of for managing human assets of the organisation.
It is obligatory for the HR to determine set of adequate responsibilities in the organisation and set
the performance standards to achieve them.
Own Responsibilities of HR manager:
 Remuneration: This is the considered as the most crucial responsibility of HR manager
to determine appropriate remuneration to employees as per the job designation and their
skills. The HR manager must also provide incentives to the employees for as the
responsibilities allotted to them in addition to their daily work(Chiu and Chuang, 2016).
It is important to build direct and indirect relationship among every employee so that
better outcomes can be attain in near future.
 Performance appraisal: It is also the duty of the HR manager to check the performances
of the employees as per the preper defined standards and check for variations, if any and
then taking corrective actions. This is considered as an important duty because it
contributes in increasing the performances of employees.
Performance Objectives:
 Maintaining Healthy relationship among employees: The HR manager should also
responsible for maintaining good relationships at the workplace between the employees
of organisation who are working as a team(Tran, 2016). This leads to the betterment in
the context of coordination between teammates and also help in ascertaining the
operational effectiveness. Different objectives which are required to achieve as HR
managers of Travelodge includes the following aspects.
 Monitoring performance objective: It can be termed as crucial objective as it is
essential for HR to make the performance appraisal. It means to evaluate the
performances of the team members of the organisation like Travelodge UK.
 Bonuses: It is also crucial for the providing bonus to employees who performs
good workings. It is crucial because it helps in the motivation of the other team
members so that they also work with full potential.
 Job description: It refers to the documentary evidence which defines the task and
assignments associated with the duties and responsibilities for the desired designation
and position. It pertain the qualifications, specification, skills, job and salary.

 Time management: The HR is also responsible for completion of work or task
assigned to employees in time effective manner. It means the HR look over all
employees to perform their task accordance with the specified times limits. It is an
important art of arranging various transaction in systematic manner.
1.2 Importances of Responsibilities and set performance objectives
The HR manager of the Travelodge has the responsibilities regarding the employees and
their performance evaluation. Besides this, the manager has to perform his role in determining
the future strategies regarding the employees workplace betterment and for ascertaining the
workings of the employees of the also for the future recruitment process. The Manager should
perform his duties efficaciously for making the functioning of the organisation effectively and
continuously. The effective control of the HR manager effects the workings of employees and
organisation in following manner:
Determining the strategies and policies: it is essential that the HR manager must effectively
determine the policies and guidelines accordance with code of conduct which are mandatory to
followed by all the employees of the organisation. The Employees are required to perform the
tasks according to specified norms or policies that are prescribed by Travelodge company.
Communication: It refers to valuable skill of the HR, which is most important to keep the
healthy relationship with the employees. The effective communication leads to effective
leadership and enhances the performances of employees as well as organisation like
Travelodge. the communication effectiveness can be attain by HR only if they communicate
subordinates roles and tasks politely or in prominent way.
Appropriate administration at office premises: It can be termed as another inevitable
responsibility of HR of the Travelodge that is to manage the operation at the workplace in
efficient manner and render them amended help. The Travelodge organisation should render
effective safety to its employees at the premises so that employees can deal with all kind of
issues.
Individual appraisal system: It is also essential for an person to prominently utilise the
performance appraisal methodology to assist the desired objectives in specified time era. It will
leads to effective benefits to every employee to ascertain their own capability and skills with

rapidity.
1.3 Examining the recommendations for improvement
The Travelodge wants to attain its performance objectives, there are several skills defines
above subject to acheive the performance objectives. After assessing the needs and requirements
for accomplishing the targets it is observed that communication and individual appraisal system
skills are required to improve and for this some recommendation are mentioned below.
There are several crucial methods for evaluation and maintain overall performance are
described below:
Providing training and development: It can be termed as the first and the most crucial
tool as well as the technique basically applied by the HR manager of almost all organisation like
Travelodge in order to develop require and essential skills among employees and with the
another motive to ascertain the overall performances of the employees. This technique is most
commonly used as it is treated as the first techniques for employee's performances betterment.
Motivational techniques: After the adequate training the second most crucial techniques
or method applied by the team leader or the HR with the motive to create or generate the
inspirational and the motivational forces or increase enthusiasm, among the employees so that
they can performing with their full potential and contributes their full efforts for the
accomplishment of the targets of the organisation like Travelodge(West, 2015).
Review management: It is essential for all the departments of the organisation like
Travelodge to conduct and continuous reviews from employees about their job satisfaction and
work load. This will assist every department to plan effectively in coming time. It can only be
done by HR manager of Travelodge company. By summarising all reviews, manager must be
reliable position to make decision about operational activities those are going to be performed in
coming time.
Judgemental data: It is important to make proper judgement regarding any kind of
decision that influence the earnings as well as the profitability of the organisation. This is
because, the HR manager is requires to considered the following:
 Rating method: It can be termed as one of the effectual method mainly used for
presenting the comparison and based on the equitable techniques. Besides this, the

techniques basically apply to make comparative analysis for evaluating the appraisal. The
performance would have ranked on scale with 1 to 5.
 Paired comparison: It is also effectual method for making appraisal and it is basically
apply for evaluating every employee’s performances and their job record. the only use of
this techniques is limited with the performance comparison and appraisal of the
employees in order to find out the deficiencies of desired targets of performances and the
actual performance result(Marosi, 2014).
Requirements:
 Rewards and compensation: It refers to the method of enhancing motivation and self
confidence between team member by providing rewards and incentives to the best
performer this will motivate others also. It maximises their working behaviour and
satisfaction level at office premises.
 Flexible working options: HR manager may take decision regarding fixing working
hours according to their employees needs and demand which increases their performance
and satisfaction level. Like, some employees prefer to work in night shifts, whether other
in day shift.
1.4 Determining the effects of motivational techniques in betterment of employee performance
In present world, manager of companies are focused to motivate their employees by
making effective strategies such as increase incentive slabs, salary increment etc. As a result it
help to increase the efficiency of worker and they work with full potential in order to attain the
overall objective and increase the productivity and profitability of Travelodge. Thus HR manager
of Travelodge implement appropriate strategies and methods to improve the performance of staff
member that will increase the market share as more customer will be attracted towards services
provided by company (Devambatla and Nalla, 2015). So the basic two crucial motivational tool
used by HR manager of Travelodge are financial and non financial motivators that help to
increase the moral and efficiency of worker. These techniques are discussed below:
Financial motivational techniques:
This basically includes extra monetary benefits such as compensation, rewards incentives
and bonus allowances that are consider to be main motivator for an employees. This will help to
increase the skilfulness of team member. For example, HR manager introduced a policy that

worker those are working for extra time rather than office Talent planning and success of
Organisationhours will be given huge incentives pay and they also add retirement benefit to all
employees working in Travelodge. Talent planning and success of Organisation
Non-financially motivational techniques:
It is a type of impressive method that is acknowledge and energies the worker to involve
in business activity in valuable manner to achieve set target in coming period of time.
 Appraisal of motivational theories Talent planning and success of Organisation and
techniques: It helps the employees by creating the inspirational and the motivational
force so that they can work with their full potential. That is how the motivation for
employees help them to increase the level of their performances for the achievement of
the organisation like Travelodge.
 Reward and incentives: It seems true that the reward and the incentives systems under
the organisations such as Travelodge, are also the source of creation of inspirational as
well as the motivational force built Talent planning and success of Organisation among
the employees. As the reward and incentives are only given to the best performers, so it
induces the employees to be the best performer and to work with their full potential.
 Manager roles: The main role of the manager comprises with the effective and
prominent utilisation of the workforce or the employees of the organisation like
Travelodge (Sin and Neave, 2016). The role is to manage the workings and to boosts the
morale of employees with the motive to ascertain their performances for ascertaining the
organisational performance in market.
TASK 2
2.1 Determining solutions to work based problems
Problems:
 The Travelodge organisation facing the issues like Lack of motivation and team spirit
between the employees and staff members. It leads to huge gaps in communication and
conflict between organisation.
 Deficiency of technical experiences and knowledge require to behave with customers
supportive system in hotel.

For this, there are several of tools mentioned below for solving the issues mentioned
above.
 Problem Analysis: It is essential to find out all unfavourable issues that are prevailing in
the premises of the organisation, which are associated with the organisation politics,
communication gaps and deficiency of moral. It is also inevitable to settle these issues,
HR manager of Travelodge requires to rebuilt the ethic, values, norms and beliefs
adhered by all employees.
 Researching changes: These issues influences the decisioning ability of the organisation
besides this it also influences the overall performance. These issues are occurring in the
organization because of the different culture, behaviours and backgrounds of the
employees. This leads to creation of change in the thinking and mentality of employees.
Generating and choosing a Solution: The HR manager decides to adapt six hats
strategy propounded by Edward De Bono's for settling the workplace related
issues(Bearman, Munday and McAvoy, 2015). These are as follows:
 The white hat rule defines that the individual should focus only at the available
information, the given information and analysis of historical trends and determine that
what can be interpreted from that.
 The Red hat rule implies that, an individual identify the troubles by using intuition,
emotion. The manager must be consider the trouble that what will be the reactions of the
employees and their reviews regarding the change. Also understand the perspectives of
others who may not understand the reasoning.
 Black hat is considered as a most powerful hat which will be utilised for analysing the
issues and check where the personnel’s are causing problems and finding solutions for
them.
 The red hat implies and shows the intuitions and feelings. This assist the employees of
the organisation in sharing their likes, fears, dislikes, feelings, hates and love.
 As per the green hat rule, the focus is on the creativity of the workers. This will include
the possibility of generating innovative ideas and possibility of expressing the new
concepts(Taber and Blankemeyer, 2015).
 Yellow hat signifies optimism and brightness. This hat deals with the exploration of the
positive and probe for the benefit and value of the organisation.

2.2 Determining the categories of styles and appropriate manner at several levels
It is necessary to prepare the proper communication among every employees, currently
working in the organization with the motive to achieve their targets and objectives effectively
and efficiently. Some are mentioned below.
Effective communication: It is categorized by two crucial parts. That are verbal and
non-verbal which are mentioned below.
 Verbal: The communicating the information within the individuals with the help of
talks and face to face communication or personal interaction. It is more fastest way to
convey message to other employees.
 Non-verbal: It is also considered as very reliable medium of communicating the
information with the help of wordless cues. It ensures pitch, speed, tone and volume of
voice. Using the body language termed as its integral part of communication that used to
render the gesture and posture of employees.
Formal: It mainly comprises with two streams, vertically and horizontally. It is considered as
the kind of verbal presentation according to body of professional rules and processes. Formal
feedback are beneficial for the organisations like Travelodge, as it helps in resolving the ordeals
or issues that are influencing the performance of employees and organisation.
Informal: It is mainly associated with the unsanctioned informal transmission of information
within the organisationindividual and flows in prominent direction(Dunne, 2014). By taking
verbal information about other employees from their colleagues is the right option with the
manager.
Address:
Date: July 10th, 2018
The Senior management
Travelodge Hotel, London
Respected Sir,
According to the above research, there are two major issues observed from which the Hotel is
suffering. These issues are deficiency of motivation and team management capability and
deficiency of technical knowledge. It wholly influences the profitability as well as goodwill at
the similar time. The effective solution for these issues is to render valued training and
development programmes differently to different staffs and employees in order to gain required

skills and knowledge prominently. With effective communication methodology, it becomes
easy to manage the issues and conflicts of team management and benefited in motivating the
teammates. Also by rendering the technical knowledge and skill programming in customer
support system the technical issue can be solved in effective manner. those are arises within the
department. The Travelodge hotel need to review the performance on regular basis so the future
issues can be resolve. Kindly considered all the related aspect into this matter.
Sincerely
Name
Memo
Travelodge Hotel
To: All staff members
From: Superior
Date: 7th July 2018
Subject: Problem in the organisation
As it has been found that lack of motivation and team handling ability and lack of
technical knowledge are the major issues in the Travelodge hotel. This memo is being prepared
accordingly. It has been analysed that there are certain employees or worker working with the
hotel but without having lack of skills and experience regarding digital technology they are not
able to cop up with current situations. This seem to be resolve only through providing
appropriate training and development to them so that they can face all the difficult situations
comes in front of them. In this particular process, manager need more time to trained people in
more effectively. Apart from this, organisation or other supervisor need to provide monetary
benefits, allowances, services and benefits are main elements considered as motivational
factors. Customer support system training and development program is required for their
valuable support so that they can groom in faster manner.
2.3 Identifying the effective strategies for managing time
It can be treated as the crucial for every business entity in order to make effective use of
time in operational activities. Travelodge is developing entity and these techniques are useful for