Employability Skills Report: Performance and Management at Travelodge

This report provides a detailed analysis of employability skills within the context of Travelodge, a hotel and hospitality company. It begins by outlining the author's own responsibilities and performance objectives as a manager, including decision-making, leadership, and communication skills. The report then evaluates the author's efficiency against these objectives, identifying strengths and areas for improvement. Recommendations for skill enhancement are provided, focusing on critical thinking, time management, and delegation. The report further explores motivational techniques, such as Maslow's hierarchy of needs, Herzberg's two-factor theory, and McGregor's X and Y theory, to improve performance quality. It also addresses problem-solving, time management strategies, and team dynamics within the workplace. The report includes a formal letter to senior management and concludes with a discussion of the impact of implemented strategies on business performance. Overall, the report offers a comprehensive overview of employability skills and their application within a hospitality setting.

EMPLOYABILITY SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1.1 Determining Own responsibilities and performance objectives....................................3
P1.2 Efficiency evaluation against defined objectives...........................................................5
P1.3 Recommendations for improvement of skills................................................................6
P1.4 Motivational techniques used to improve quality of performance................................8
TASK 2............................................................................................................................................9
P2.1 Solutions to work based problems to create two work based problems identified during
my experience in Travelodge.................................................................................................9
P2.2 A formal letter to senior manager to inform them about the problems.......................10
P2.3 Effective time management strategies in work experience as role of manager in
Travelodge............................................................................................................................13
TASK 3..........................................................................................................................................14
P3.1 Types of role that people play in a team to achieve shared goals................................14
P3.2 Team dynamics............................................................................................................15
P3.3 Different ways to achieve team goals and complete tasks...........................................16
TASK 4..........................................................................................................................................17
P4.1 Methods and tools to develop solutions.......................................................................17
P4.2Appropriate strategy to resolve the problem of labour turnover...................................18
P4.3The impact of strategy's implementation on business...................................................19
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................20

INTRODUCTION
Employability skills refers to all the essential skills of a job such as- problem solving,
teamwork, learning, technology, self management, planning and organising, communication.
These are the core skills and traits required by every job. These skills help to make someone
employable. These skills are also called by the foundational skills. These skills help to work
effectively and efficiently. It is a set of transferable skills and these skills are generic in nature.
Travelodge is private company which is operating in the hotels and hospitality industry in UK. It
is the second largest in the budget hotel and the biggest hotel chain in UK by no. of bedrooms.
This file discusses about the Set of responsibilities and performance management. The report
explores and develops a set of own responsibilities and performance objectives. This report also
Identify effective time management strategies in retention to the work based experience or the
role of manager of Travelodge. The report also explores alternative ways in which a team can
complete their tasks and goals, along with it the report tends to explore the methods and tools to
develop solutions to problems in context of Travelodge hotel.
TASK 1
P1.1 Determining Own responsibilities and performance objectives
As per standard/criteria set by the Travelodge in its role of the organisation's manager.
Below mentioned are the set of responsibilities:
Personal Responsibilities (Indirect/Direct Responsibilities)
Personal responsibilities are one of the most important skills that an organisation's
manager should hold. In order to take and ensure proper responsibility, I need to take
responsibility of my words, actions and work-based performance. Also, it is important for me to
take credit of my success and failures both. Important skills that I should acquire include:
Decision Making Skills
Being an assistant manager of Travelodge, it is important for me to take decisions. Also,
while taking any of the decisions it is important for me to keep in mind the organisations policies
and procedures and where might my decisions can take me and my organisation in the future.
Leadership Skills

Good leadership skills can ensure my success in leading a team and providing them with
proper motivation and guidance in order to achieve the overall organisational success and
growth.
Corporate vision adherence
It is important for the manager to be focused on the corporate vision of the organisation.
My adherence to the corporate vision will make me achieve heights and ensure proper growth
and success in the organisation. Corporate vision of Travelodge includes customer services,
maximize profit and sales. I can ensure that I meet these objectives and achieve them as required
by Travelodge.
Meeting all deadlines and targets
As a manager it is important for me meet the required targets and deadlines in the
organisation. Meeting organisational set targets and deadlines would ensure smooth operation's
management and organisational efficiency.
Communication Skills
Effective communication skills will ensure proper communication between me and my
team. Along with it, better communication is going to ensure that there is no communication gap
left and my teams' and stakeholders needs and requirements are being fulfilled regularly.
Performance Objectives
The performance objectives is known as process of goal-setting which enable the
employees of the organisation to organize and plan their work in order to achieve agreed targets.
The below mentioned SMART model explores the performance objectives of my own:
Performance Objectives
Objective Description
Better customer service It is important for me to ensure better customer
service. This will allow me to provide
satisfaction to the organisational customers and
would increase profitability as well.
Time management Effective time management will help me to
achieve the desired goals and objectives and
complete the required tasks in the given time

period.
Team performance As an assistant manager it is my duty that my
team is performing well. Good performance
will ensure better growth and development for
the organisation and my overall team.
Delegation Proper delegation of the tasks is important for
me as an assistant manager. To increase the
performance, it is important that I delegate the
tasks to my team accordingly as per their set of
skills and awareness.
The above mentioned set of Own Responsibilities and Performance Objectives will help
me in becoming a better Assistant manager at Travelodge.
P1.2 Efficiency evaluation against defined objectives
Self-evaluation process helps an individual to highlight strengths, correct performance
related weaknesses, developing skills, competencies and abilities etc. Below mentioned is my
self-evaluation against the above defined objectives within the managerial standards of
Travelodge Hotels.
Self evaluation
Objectives Description (Action Taken by me)
Responsibilities Decision Making Skills Decision making is difficult, there's a
chance that I might find some issues while
making decisions
Leadership Skills My leadership skills are good and prove
that I can stand as an effective leader
Corporate vision adherence I am good in achieving organisational
goals and making it possible for the
organisation to earn more profitability

Meeting all deadlines and targets I do meet my deadlines and target but
sometimes it is hard for me to maintain the
pace.
Communication Skills My communication skills are better and I
can ensure good communication with my
colleagues and team members.
Performance
Objectives
Better customer service I am good at handing complaints, thus, can
ensure better customer service
Time management My time management skills are average
and it is important for me to develop them
Team performance I am managing my team properly for now
but need more improvements in delegation
Delegation My delegation skills are average and it is
important for me to improve them.
P1.3 Recommendations for improvement of skills
Below mentioned are the recommendations for the improvements:
Objectives Recommendation
Responsibilities Decision Making Skills My decision making skills are above
average. Also, it is hard for me to make
decision when in the times of need. In
order to improve my decision making
skills I need to learn critical thinking and
need to be more effective in the times
when I need to be making decisions.
Leadership Skills My leadership skills are good yet I need
some improvements in them because I will
be managing a huge team in Travelodge. It

is important for me to find my faults in
leadership and improve it accordingly.
Corporate vision adherence Travelodge is a large organisation, it is
important for me to ensure that I am
making good profits for the organisation
and ensuring its growth and success along.
It is important for me to understand the
corporate vision of my organisation and
work for its accordingly.
Meeting all deadlines and targets I do not always meet the set targets and
deadlines. It is important for me to meet
them and to improve my skills in order to
meet them effectively. Ensuring better
target meets is another skill that I need to
work on.
Communication Skills My communication skills are better and it
is important for myself to improve them as
per the needs and demands of my
communication to my employees.
Performance
Objectives
Better customer service My complaint handling skills are better,
also, I need to handle the complaints
effectively when I am working for a large
organisation. Better customer service will
ensure that I am standing upon my
organisations goals and objectives.
Time management My time management is weak. It is
important for me to learn good time
management in order to improve mine and
the overall teams' time management.

Team performance My team performance is better and
effective. It is important for me to ensure
better. In order to direct them towards
achieving goals and objectives. I need to
ensure that my team members are being
provided with proper training and
guidance.
Delegation I need to improve delegation, as I am not
assigning the required tasks to my team. In
order to do so, I have to learn In what
ways I can delegate tasks better after
observing the skill set of my overall team
as a manager.
P1.4 Motivational techniques used to improve quality of performance
Below mentioned are the types of motivational techniques to improve the above stated
performance quality.
Maslow's hierarchy of needs
Maslow's needs to hierarchy is
one of the basic theories of
motivation which is based on
the five essential needs to a
human being. These needs are
based on the need of
Physiological, safety,
love/belonging, esteem, self-
actualization. In order to
improve the performance
quality it can be used as.
Incentives and reward systems
Herzberg two factor theory
The Herzberg two factor
theory can is based on the
satisfaction and dissatisfaction
of the organisational
employees. In order to
improve the performance of
the Travelodge employees.
The theory can I satisfactory
way can be used set the goals
for employees to become self
motivated. It is core
responsibility of an assistant
Douglas Mcgregor’s X and Y
theory
In order to achieve improve
the performance goals and
objectives it is important that
the organisation makes use of
Douglas McGregor's X and Y
theory. To ensure this, it is
very necessary for employees
of travelogue to build the
strongest level of self
motivation. Employees can
keep their self confidence and

the best way to promote
motivation. Assistant Manager
of Travelodge can use several
types of incentives and reward
programs, which will be
helpful to increase the
performance of employees and
it will be a cause of
productivity and motivation
among the staff members. In
incentive can be seen in forms
such as- bonus, vouchers, paid
times off etc. Assistant
manager of the Travelodge can
also improve the performance
quality of employees by let
them know that they are doing
a very good job, assistant
managers can also recognise
the other contributions of
employees. This thing will be
also helpful to improve the
performance quality of
employees (Tanius and et.al.,
2019).
manager to motivate all the
employees for their work in
terms of increase in
productivity and ensure job
satisfaction. By providing the
feedback of their performance,
assistant manager can motivate
employees because every
employee needs their
feedbacks to encourage them
and think positive about their
work. Assistant Manager of
Travelodge can involve their
employees in every process of
decisions, especially those
decision which can affect
them. Assistant Manager of
Travelodge believes in their
employees. Along with it, the
Assistant manager can make
sure that each and every
employee is working on the set
goals and achievements of the
organisation.
they can also understand their
self efficiency to do work they
can motivate themselves. Self-
motivation allows the
employees of the organisation
to improve their overall
performance and work on the
organisations goals perfectly.
Employees should think
positively about their work,
they can also keep optimistic
attitude to be self motivated
(Zainuddin and et.al., 2019).
Also, Assistant Manager of the
Travelodge will create
individual incentives for the
each employees. Financial
Incentives can includes many
things such as- gifts, cash
prize, certificates non financial
incentives will include holiday
offers, recognitions etc.

TASK 2
P2.1 Solutions to work based problems to create two work based problems identified during my
experience in Travelodge
Manager of Travelodge hotel found that there is a lack of effective communication skills
in employees. Lack of effective communication leads to negativity in any firm. When employees
don't keep the informations and knowledge it can be a cause of low productivity. Manager found
that employees of Travelodge company are tending to avoid the situations in which they will be
seen that they are not expertise. The employees do not understand the language of another
employee.
Lack of efficiency is also second major problem in employees of Travelodge. Manager
observe that employee of Travelodge were not aware about the verbal communication. And their
body language was not positive this thing indicates the negativity among employees. Employees
of Travelodge does not trust on each other. They want to work harder smarter in the hotel but if
they are not engaged with each other it can have a profound effect on the firm through lack of
employees turnover and lack of motivation. Manager found that employees are not working
properly as well as they are not punctual for their work.
Solution 1: manager will conduct several team meetings with employees to understand
their verbal and non verbal communication. Manager will also conduct training and development
programs to improve their skills. It will be beneficial for the organisation to increase the
productivity. Manager will hire some expertise who can train employees of Tarvelodge.
Employees can also learn about the use of their body language to show the positivity in
workplace. Manager will also provide them their feedbacks to motivate them for their work.
Appointments and meetings will help to interact with the particular employee(Kolmos and
Holgaard, 2019).
Solution-2 : Manager will try to improve their interpersonal skill by conducting seminars
and by providing them a common task where they can trust each other. Improving the
interpersonal skills will ensure that Manager am performing wisely and taking the de scions as
per the needs and wants of the organisational goals. Manager will also establish the information
communication technology in Travelodge. It is an integrated management system of
telecommunication. Which will help for employees of several functional units to be connect with
other functional units. Manager will also motivate the employees to take an initiatives' ion all the

activities of organisation. Negotiation skill will help for employees to come together and hammer
out for any contract or task which will be acceptable for both the parties of Travelodge. Manager
Will develop social sills in employees through organising many social activities. It is very
necessary for the employees to be social. It helps to know about the needs and wants of the
customers by interacting with the customers. Manager will also establish the good relationship
wit employees it helps to assist them. Being a manager It is my responsibility to solve the
conflicts of employees.
P2.2 A formal letter to senior manager to inform them about the problems.
Communication- it is all about to conveying the meaning from one group to another group with
the use of different things such as- symbols and language etc.
There are 3 different types of communication-
1. Upward communication- it is the process of information flow from lower level of
management to top level management. This type of communication style is very usifulin
organisation.
2. Downward communication- it is just opposite style of upward communication. In this
communication, information flows from top level of management to lower level of
management.
3. This type of communication is generally used by the same level of organizationals
because it is the transmission of information between employees, departments and same
level of units.
Basic reading style-
 skimming- reading rapidly for the main points
 Scanning- reading rapidly of texts to find specific informations.
 Extensive- reading longer texts for overall understanding.
 Intensive- reading shorter texts for detailed information with emphasis on precise
understanding.
Basic writing styles-
Expository writing style- textbooks, articles, recipes, stories.
 Descriptive writing – poetry, journal dairy writing, novels writing.
 Persuasive writing- cover letter , reviews of items, advertisememnt.
 Narrative writing- oral histories, short stories.

Basic speaking styles-
There are main 4 basic models when resenting s speech- manuscript, memorized,
extemporaneous and impromptu.
Basic listening style-
 Discriminative listening- this type of listening style identify a different sound to know
about the emotional variation of another person.
 Comprehension listening- the next step beyond discriminating between different sounds
and sights is to make sense of them it is also known as content listening.
 Critical listening – this type of listing is all about forming opinion about what is being
said.
To : Senior Manager
From : Assistant manager
Cc :
BCC :
Subject :
All the employees of Travelodge are informed that hotel is going to conduct meeting every
Saturday where employees can share their new ideas to achieve the goals of company. Senior
managers are going to conduct training and development sessions to improve the skills of
employees to maximise their working efficiency. Travelodge is also going to organise the
activities such as – group presentations for employees. Where employees can take initiatives to
present their ideas for company. Travelodge is going to provide a common platform to
employees where they will be able to communicate with other employees. Management will
also organise gaming activities on every Sunday. Interested employees can take participation in
all these activities. They will be awarded on the special occasions of company.