HND Travel & Tourism: Employability Skills Report - Travelodge

This report, prepared by a student, focuses on addressing workplace problems at Travelodge Hotel, specifically ineffective communication and low employee morale and motivation. The student, working as a manager, identifies these issues and proposes solutions based on their observations and experiences. The report suggests improving communication through various techniques such as team meetings and utilizing different communication tools. It also recommends implementing reward systems and recognizing employee efforts to boost motivation. References to relevant academic sources support the proposed solutions, providing a comprehensive analysis of the challenges and potential remedies within the context of the Travelodge Hotel environment. This report offers valuable insights into leadership and management practices within the travel and tourism sector.

Task- 2
Employability skills

2.1 Developing of solution to work based problem
At the time of carrying out my work as a manager in Travelodge hotel there are two
major work based problems which I have faced. One of the major among those
is related to the ineffective communication at workplace. This has affected the
overall performance and efficiency of employees (Saunders and et.al. 2010).
During my employment tenure in Travelodge hotel, I have personally observed
that communication between employees was not appropriate. This resulted in
delaying in the process of decision making and also affected the coordination
among staff members. Another impact of ineffective communication was that
created obstacles in overall growth and success of the hotel. I am working as a
manager in Travelodge hotel and witnessed that the morale and motivational
level of employee is also very low.

The employees are not willing to giver their best in the
success of hotel. The proposed solution for above
mentioned two problems are mentioned below as:
It can be stated that effective communication process is very
important for smooth flow of operations in Travelodge hotel
(Wilton, N., 2011.). One of the best way to improve
communication process in hotel is by taking situations into
consideration before taking any decisions. This will create sense
of satisfaction among employees and will also support in
enhancing the overall process of communication.

Contd...
Using various tools and techniques of communication will also
support in improving process of communication within
Travelodge hotel. Team meetings can be held at regular intervals
in order to become aware of issues and challenges which are
faced by employees (Maxwell, G. and et.al., 2010). Techniques
such as emails and team meetings are also effective to make
people in the hotel aware about strategies and long term
objectives of the hotel

Contd...
 Travelodge hotel is also facing problems such as low morale
and motivation level of employee. The solution for this is to
identify the issues which are faced by employee or the reason
behind low morale of employees. Further, by taking corrective
measures, the issues can be solved.

Contd...
It can be also stated that the management is required to provide
various kind of monetary and non monetary rewards to their
employees. This will help in creating sense of satisfaction among
staff members and will also motivate them to give their best
(Baker and et.al., 2010). At present, Travelodge hotel is not using
any kind of reward system. Recognition and rewarding of
employee efforts and providing monetary incentives against the
same are some effective technique which can be used to
improve employee motivation.

References
Saunders, V. and et.al., 2010. Evaluating employability skills: Employer and student
perceptions. Bioscience Education. 15(1). pp.1-15.
Wilton, N., 2011. Do employability skills really matter in the UK graduate labour market? The
case of business and management graduates. Work, Employment & Society. 25(1).
pp.85-100.
Maxwell, G. and et.al., 2010. Employers as stakeholders in postgraduate employability skills
development. International Journal of Management Education. 8(2). pp.1-11.
Baker, G. and et.al., 2010. Promoting employability skills development in a research-intensive
university. Education+ Training. 52(1). pp.62-75.
Jones, E., 2013. Internationalization and employability: the role of intercultural experiences in
the development of transferable skills. Public Money & Management. 33(2). pp.95-104.