Employability Skills Report for Travelodge Hotel Analysis

This report provides an in-depth analysis of employability skills, focusing on a case study of the Travelodge hotel. The report begins by outlining the responsibilities and performance objectives of an HR manager within the organization, including personality responsibilities, direct and indirect relationships, decision-making skills, and ethical considerations. It then evaluates the effectiveness of these objectives through self-evaluation, feedback mechanisms, and opportunities for discussion. The report further recommends improvements, addressing current performance, future needs, and time management strategies. Motivational techniques to enhance performance are also explored, such as self-improvement and reward systems. The report then delves into work-based problem-solving, highlighting the importance of effective communication through verbal and non-verbal methods, as well as formal and informal feedback. It includes examples of communication styles, such as formal letters and memos. The report concludes with an analysis of team dynamics, including the roles of team members and alternative approaches to achieving team goals, and evaluates tools and methods for developing solutions to problems, assessing the potential impact of strategies on the business.

EMPLOYABILITY SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Develop a set of own responsibilities and performance objectives......................................1
1.2 Evaluate own effectiveness against defined objectives........................................................2
1.3 Make recommendation for improvement..............................................................................3
1.4 Motivational techniques that can be used to improve quality of performance.....................4
TASK 2............................................................................................................................................4
2.1 Develop solution to work-based problems............................................................................4
2.2 Communicate variety of style and appropriate manner at various levels.............................5
2.3 Identify effective time-management strategies in relation to work-based experience .........6
TASK 3............................................................................................................................................7
3.1 Explain roles of people in a team in which they are work together to achieve goals...........7
3.2 Analysis team dynamics........................................................................................................8
3.3 Alternative ways to complete task in achieving team goals.................................................9
TASK 4..........................................................................................................................................10
4.1 Evaluate tools and method for developing solution to problem.........................................10
4.2 Appropriate strategy for resolving problem .......................................................................11
4.3 Potential impact on business to implement strategy...........................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Employability skills determines as important concept for individual that considered basic
requirement in employees and employers. These types of skills based on particular job as per
worker ability and capabilities. Further, it is essential for labour market with determine intensely
competitive, private employers and also for public sector that are looking for people who are
flexible and taking initiative. In this context, present report is based on Travelodge hotel which is
privately own organisation that dealing in hospitality sector in UK (Travelodge., 2017). There
are more than 6000 employees work to serves effective services to customers in term of full and
part-time.
In order to focus on the report, it covers effectiveness against defined objectives within
the selected enterprise. Furthermore, it includes solution for work based problems which can be
identified in work experience. Moreover, it discusses team dynamics within the enterprise to
achieve common goals and objectives. In addition to this, there are tools and methods have been
used for developing solution for a problem of Travelodge hotel.
TASK 1
1.1 Develop a set of own responsibilities and performance objectives
There are different types of own responsibilities and performances objectives can be
develops at workplace for HR manager post which is taken at Travelodge hotel. They are as
follows:
Personality responsibility: In respect to develop personality responsibilities, HR manager
of Travelodge hotel need to serve their services according to customer concern. These
establishments serve to the public with employ numerous staff members with efficiently to
accomplish the task (Baumann, Amara and Limbach-Reich, 2014).
Direct and indirect relationships: Relationship is the main context that assists to promote
outcomes and results in successful manner. With the help of employment concern, as a HR
manager of Travelodge hotel I can perform various functions and operations to enhance
profitability. Proper training at workplace assists to me to develop employee performances and
relationship with them as well.
Decision making process and skills: Decision making process and skills assists to develop
performance at workplace that create positive environment within the enterprise. With the help
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of customer concentration, I have to set my responsibility to increase skills to handle different
queries of them.
Ability to learn and develop work role: Another responsibility of mine in Travelodge
hotel is enhances my work role to create my effective learning at workplace. In this aspect,
different types of training session encourages me to increase my learning capacity at workplace.
Employment legislation: Employment legislation are defines as laws and regulations that
frame for protect employees from exploitation. In this aspect, all rules and policy need to be
implemented for caring of workers within the environment.
Ethics: Ethics refers as moral principles that governs for a person behaviour or
conducting an activity. Branch of knowledge is deals with moral principles which assists to
determine effective results in environment (Baumann, Amara and Limbach-Reich, 2014).
Employment rights and responsibilities: Further, in Travelodge hotel employment rights
and responsibilities determines legal outcomes with developing safe and healthful workplaces.
Information that provided to exposure hazards records for handling dangerous conditions at in
business environment.
1.2 Evaluate own effectiveness against defined objectives
Evaluation of own effectiveness is ascertained with positive results that assists to make
participation in business goals and objectives at Travelodge hotel. Thus, as a HR manager I will
able to accomplish goals and objectives in successful aspect. My skills will be develops in the
following context:
Self-evaluation: Self-evaluation is effective program through I can set and monitor my
performance objectives at workplace. Regular assessment in this way assists me to enhance my
growth in Travelodge hotel. Further, it assists me to meet with deadline of project and task that
enhance my confidence with new experience in business activities.
Feedback: With the help of feedback method, I can develop my skills and ability for
accomplish goals and objectives at workplace. In this way, there are several areas need to be
considered which enhance my skills and customer satisfaction in the enterprise. It aids me to
monitor my performances that improves effective results with skills (Jackson, Sibson and Riebe,
2014).
Opportunity to discuss results: Positive results can be achieve through determines
opportunity for develop performances that is related to regular discussion. In this way, various
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members of Travelodge hotel need to be included in discussion so that profits will be achieve
easily.
Identifying strength and weaknesses: Finding my own strength and weaknesses assists
me to develop outcomes in business. In this aspect, plans are made according to future
requirement. Hence, objectives has been defines with developing strength and weaknesses at
workplace.
Recommendations for promotion: In order to make business plan, objectives are
considered for promotion of recommendations. It assists me to relate my objectives with specific
results for the company operations and functions.
1.3 Make recommendation for improvement
At workplace of Travelodge hotel, there are several recommendation need to be
implemented that assists to grow effective performances at workplace. It enhances quality of
services that included in time-management for effective business plan. Following steps are
included for improvements as recommendations:
Current performances: In order to saw the business performances, I analysed that
Travelodge hotel is not providing services on time. Hereafter, plan must be required to develop
performances as per time so that services could be delivered in enterprise (Baumann, Amara and
Limbach-Reich, 2014). There are various services needed to serve at workplace such as Wi-Fi,
clean water, proper room facilities, etc. so that customer can be attracted easily.
Future needs: Within the organisation, effective time-management needed to serve
various other things on time through business will develop their performances. It assists to
increase profitability in future through attract various customer.
Opportunities and threats in progress: There are several opportunities take place that
assists to grow performances and objectives as per business requirement. It includes
enhancement services in different areas of country so that profitability can be increasing in
Travelodge hotel.
Achievement of goals on time: Within the specific time period, the chosen enterprise will
achieve their results in successful manner. In this aspect, time need to set with each activity so
that positive results will be done to predict things previously that will be done in the future.
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Review plan: When enterprise is unable to serve their services on time, review is the best
method to watch plan continue at workplace. In this way, several activities run together that
assists to accomplish desired results at workplace.
Learning program: In addition to this, learning program in the selected firm need to be
develops that assists to frame several objectives and goals in successful manner. It aids in learned
different programs and new things at Travelodge hotel so that I can develop understanding in
effective aspect.
1.4 Motivational techniques that can be used to improve quality of performance
Own development in Travelodge hotel requires many activities that assists me to enhance
my quality of performances. In this way, objectives and aims need to be set that can be used in
improvement in quality performances. In the following manner, business will achieve their
objectives:
Self-improvement: In this aspect, I can perform effective functions and operations
through making plan. Thus, it will assist to me to make objectives that are very important part of
overall activities. On the basis of assessment criteria, I will easily manage my work. It
encourages me to enhance my own responsibilities for business performances. Therefore, it will
assist to accomplish desired results for gaining more profits and revenue.
Implementing of reward system: In respect to determines reward system, plan is develop
through provide several benefits. It assists to encourage me that create positive results within the
organisational system. Therefore, goals and targets will be accomplish with apply reward system.
Developing and maintaining of personal portfolio: Personal portfolio create effective
results in respect to make outcomes in successful manner. With the aspect of development of self
performances, objectives assists to set personal and development plan that delivered through
various things at Travelodge hotel.
TASK 2
2.1 Develop solution to work-based problems
In respect to enhance profitability and results, work based problem is arising. In the
business, it is required to solve it effectively so that targets and goals will be accomplish in
successful manner. Communication is play essential role to set objectives and goals of
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Travelodge hotel. With the help of effective communication work-based problems can be
resolved in the selected business enterprise. They are as follows: Verbal communication: In this way, direct communication can be made at workplace
with manager, effective team members and their customers. Therefore, business will
accomplish their goals and objectives through sharing ideas and opinion. For example, I
make concentration on body language of organisational workers that develops several
things at Travelodge hotel. There are various members take part to share their ideas and
opinion to make effective communication. As a manager, I can check language,
vocabulary and content of employees that are participating in businesses. Non-verbal communication: Non-verbal is another important communication process
which includes to measure organisational performances at workplace. In this way, the
chosen business can make their high profits and revenue that develops effective plan to
perform various operations. It also builds confidence through observing body language,
gesture and many other things with employers. For instance, text message, socializing
meetings, etc. Formal feedback: In this aspect, communication structure of Travelodge hotel
determines in formal tone. It required standard language to enhance communication level
at workplace. It assists to determine higher level management for create effective results
at workplace.
 Informal feedback: There are many times Travelodge hotel use this structure to take
immediate action and decisions at workplace. In this way, casual language has been used
that emphasized to make correct spellings and grammar as well. It is generally used with
peers of the business.
2.2 Communicate variety of style and appropriate manner at various levels
Formal letter to senior management
To,
The senior management
Date: 15th July 2017
Subject: Information regarding communication
Respected Sir/Ma'am
This is to inform you that in our organisation, there is no effective communication take place
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because of conflicts and lack of understanding level. It creates impact on customer services and
their satisfaction at workplace. Further, responsibilities and roles need to be given to various
employees at lower level so that it assists to provide guidance to direct reports. Skilled workers
need to be hire in business so that task can be accomplish in successful manner.
Thanks and regard,
HR manager
Memo to staff member
To: All Staff members
From: HR manager
Date: 15th July 2017
Subject: To give information about policy and regulations
In respect to inform you to all members that proper services need to be implemented at
workplace that given to each customer. As per their requirement, you all need to serve them
effective services at Travelodge hotel. Further, the company is working in effective manner so
that it is an opportunity towards you to attract many customers. All legal requirement must be
follow with company policy and regulations. There are many other rules also implemented that
assists to handle customer query in environment.
Please keep good work with all customers and if you have any query contact me.
Thank to give you true support and participation!
2.3 Identify effective time-management strategies in relation to work-based experience
Time-management is effective approach that assists to meet with goals and objectives
that are profitable to create positive results. There are various time-management strategies exist
that assists to meet with goals and objectives that make positive impact on Travelodge hotel.
They are as follows:
Priorities the workload: Within the chosen enterprise, manager required to develop
different types of activities that are on priorities at workplace. With the help of priority
workload, time need to be set on each activity that work on various aspect of the business. When,
Travelodge hotel determines work priorities, they can easily set time to work on many things.
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For instance, they demanding to increase profits so that they have to share roles and
responsibilities with many people (Boahin and Hofman, 2013).
Setting work objectives: Firstly, the selected enterprise need to determined objectives
which they want to accomplish in successful manner. In this way, criteria need to be set for
achieve this element to enhance profits and revenue. It easily develops tasks to make group with
specific time-frame.
Using effective timing to accomplish activity: Effective time strategy assists to develop
work performances through monitoring on specific time. In this way, Travelodge hotel need to
set specific activity according and time that accomplish objectives.
Estimate time for complete task: The organisation need to select time previously to
accomplish results in successful manner. In this way, future activity will be develops through
different roles and responsibilities, that ascertain positive results at workplace (Baumann, Amara
and Limbach-Reich, 2014).
TASK 3
3.1 Explain roles of people in a team in which they are work together to achieve goals
In a team, there are various people play important role to accomplish common goals of
Travelodge hotel. According to Belbin theory there are various people of the organisation take
different roles to develop strength and manage weaknesses to improves effective results at
workplace. There are nine team roles are as follows:
Shaper: Shaper are very important people that improves dynamics characteristic that are
usually extroverted people and enjoying stimulating to other. In Travelodge hotel, these type of
people often see obstacles with exciting challenges and tend to courage and feeling very quitting.
Implementer: Implementer people play their role to turn team's ideas and concept in the
practical actions and plans. They are conservative and discipline type of people that are work
systematically and efficiently to organized task at chosen enterprise (Taylor and Hooley, 2014).
Completer-finisher: In Travelodge hotel, completer-finisher are those people that
complete their projects effectively. They always ensure errors and omission will pay attention to
the smallest details. They determine perfectionists in orderly and anxious.
Coordinator: Coordinator are people at chosen business take role as traditional team-
leader that has been referred as chairmen. They generally give guidance to team to accomplish
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their objectives and goals in successful manner (Helyer and Lee, 2014). Hence, at chosen
enterprise task has been delegating according to people interest and qualification.
Team-worker: Team-workers are those people that are providing support and make sure
that people are working together effectively. These people fill role of negotiators in a team and
they are flexible, diplomatic and perceptive (Jackson, Sibson and Riebe, 2014).
Resource investigator: Resource investigator are working as innovative and curious.
They explore options that are available at Travelodge hotel and helps to accomplish objectives.
They are enthusiastic team members that are identified work with external stakeholders to
accomplish objectives and goals.
Plant: Plant is creative innovator that comes up with ideas and approaches that prefer
work instead of team. They are impractical at times.
Monitor-evaluator: Monitor evaluator are those people that analysing and evaluating
ideas with come up plans. They are share objectives and carefully weigh the advantages and
disadvantages all options and then come to decision (Belbin Team Roles, 2017).
Specialist: Specialist are those people who have special knowledge that needed to get
right job. They are pride themselves on skills and abilities to maintain work and professional
status. Their main job in a team is to perform contribution to lead as an expertise.
3.2 Analysis team dynamics
Team dynamics are unconscious, psychological forces which can be influence to
directions of a team behaviour and performances. It created through nature of team works and
personality so that working relationship and environment can be created in successful manner
that ascertain for objectives and goals of the enterprise. Good example of team dynamics is
improvement in performances as best performances of individual.
In addition to this, team dynamics are very important concept that create impact on
organisational performances. There are several elements exist in which it will place as an
important part. In Travelodge hotel, team dynamics creates high profits at workplace. People
enjoying work together to accomplish their targets. Individual performances will be enhances
that create company reputation in front of many customers as positive aspect.
This concept is very important to develop effective results and performances to make
purpose and goals. With the help of different people roles, better results can be made that defines
to encouraged people to take part in completing objectives and goals. It assists to maintain
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commitment in group member which assists to feels safe at workplace. At workplace of
Travelodge hotel, staff members feel comfortable to share their ideas and opinion towards goals
and objectives of the organisation. Hence, it assists to create positive impact on the performances
of organisation (Abas, 2016). Team dynamics also assists to establish trust among different
members so that it resist reduce weaknesses to assess team strength and limitations. When team
members feel safe and willingly work as per Tuckman stages. It includes forming, storming
norming and performing.
In first step forming, leader the highest dependent for taking guidance and direction for
employees at workplace (Taylor and Hooley, 2014). With the help of little agreement in a team
aims and objectives can be accomplished in successful aspect. In a second step storming assists
to make decisions easily in a group. Team members take position to attempt and establish
relations with various other people. Thus, team need to focus on their goals and objectives that
enable to progress. In third step, norming step take place in which agreement and consensus
largely form among various team that are responsible to facilitate through leader (Cottrell, 2015).
Roles and responsibilities clearly accepted that assists to make decisions at workplace of
Travelodge hotel. At last step that is performing team is more strategically aware towards team
that is clearly knows about sharing of vision and able to understand interference and
participation.
3.3 Alternative ways to complete task in achieving team goals
Effective team is working with developing characteristic in different aspects of complete
task and accomplish goals (Atkins, 2013). There are several alternative methods exists through
Travelodge hotel can determines their goals and targets in successful manner. They are as
follows:
Share leadership and responsibility: Most of the teams are working in effective manner
for accomplish goals and objectives in successful aspect (Jackson, 2013). In respect to develop
outcomes, Travelodge hotel has another way that is share leadership and responsibility to make
decision, monitor to progress, resolve conflict and meeting with deadlines through budget.
Commitment to team goals: Commitment to a common goal is concerned with teamwork.
It takes place when members focus on accomplishment of purposes with each individual
objectives. Commitment to team goals created through taking contribution as agreement on
targets (Jackson, 2014). Changes to team objectives communicated immediately that ensure
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