This report examines employability skills within the context of a Travelodge case study, focusing on the role of a Guest Relation Manager. It begins by defining employability skills and their importance, then outlines personal responsibilities and performance objectives. The report evaluates the effectiveness of these objectives, offering recommendations for improvement and discussing motivational techniques to enhance performance. The study identifies and addresses work-based problems, such as overbooking, proposing solutions and communication strategies. It also explores team dynamics, proposing methods for achieving shared goals and resolving issues. The report analyzes problem-solving tools, develops a strategy for addressing employee turnover, and assesses its potential impacts. The conclusion summarizes the key findings and recommendations for improving employability skills and organizational performance within Travelodge.
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