Employability Skills Report: Travelodge Assistant Manager Role

This report examines the employability skills required for an assistant manager role at Travelodge, a UK-based hospitality company. The report begins by defining employability skills and then delves into developing personal responsibilities and performance objectives, including individual performance appraisal systems and rating methods. It evaluates the effectiveness of these objectives and provides recommendations for improvement. The report also reviews motivational techniques, such as incentive and reward systems, and discusses the role of managers in fostering a positive work environment. Furthermore, the report addresses work-based problems, such as communication gaps and customer service issues, proposing solutions like team meetings and training sessions. It outlines effective time management strategies, including dynamic task lists and focused work habits. The report then explores team dynamics using Belbin team roles, explaining how team members collaborate to achieve shared goals. Finally, it evaluates tools and methods for problem-solving, focusing on strategies to address issues like labor turnover and assessing the potential impact of implemented strategies. The report concludes with a summary of the key findings and recommendations for improving employability skills within the Travelodge context.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Developing own responsibilities and performance objectives..............................................1
1.2 Evaluating own effectiveness against defined objectives.....................................................2
1.3 Recommendations for improvement.....................................................................................2
1.4 Reviewing about motivational techniques that can be used to improve quality of
performance.................................................................................................................................3
TASK 2............................................................................................................................................4
2.1 Developing solutions to work-based problems.....................................................................4
2.2 Communicating in a variety of styles and appropriate manners at different levels..............5
2.3 Identifying effective time management strategies................................................................6
TASK 3............................................................................................................................................6
3.1 Explaining roles of people that are playing in team and the way they work together in
achieving shared goals................................................................................................................6
3.2 Analysing team dynamics.....................................................................................................7
3.3 Suggesting alternative ways to complete tasks and achieve team goals...............................8
TASK 4............................................................................................................................................8
4.1 Evaluating tools and methods for developing solutions for problems..................................8
4.2 Developing an appropriate strategy to resolve the problem of labour turnover...................9
4.3 Evaluating potential impact on business of implementing strategy......................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Employability skills are defined as transferable skills that are required by an individual in
order to make them employable (Arnedillo-Sánchez, De Aldama and Tseloudi, 2018). In the
following report, Travelodge has been taken into consideration. It is a Private limited company
that are operating in hotels and also in Hospitality industry all over UK.
In the following report, development of own skills and responsibilities has been
explained. Further,solutions to work based problems and strategies related to time management
and problem solving has been discussed. It also discusses about different roles of team and team
dynamics along with motivational technique to maintain work quality.
TASK 1
1.1 Developing own responsibilities and performance objectives
Role- The role of assistant manager of Travelodge has been taken into consideration. The job
description of assistant manager of travel and tourism sector is to plan and sell transportations,
accommodations, insurance and other services related to travel. They also have to cooperate with
clients and customers in order to determine their requirements and also advice them with proper
destination (Bremner, 2018). Thus, being assistant manager of Travelodge, my responsibilities
and performance objectives has been discussed as per below context-
Responsibilities
 To ensure that policies of company are being followed- This becomes my basic
responsibility if I am playing a role of assistant manager in Travelodge. Thus, I will have
to ensure that the policies of my company in terms of rules and regulations are followed
by members following me.
 Hiring, training and developing new employees- Employees play very essential role in
order to achieve long term success in business. Therefore, it becomes my responsibility to
hire talented candidates and provide with effective training and development so that they
get motivated and perform in efficient manner.
 Providing leadership and direction to employees- I also have to provide high level
leadership and direction to my workers. This will help them in pushing their maximum
effort in right way which leads in achieving long term profitability.
Performance objectives
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 Individual Performance appraisal system- This is a systematic process that helps in
assessing about the performance of individual related to job and also in relation with
productivity of a particular organisation. Further, I will also have to raise their salary
level as per their performance.
 Rating methods- This can also be used in order to motivate employees to put their high
level efforts and skills in allocated task. Thus, ranking is the best option that will me in
finding out the best employees of my organisation. This will further help me in
identifying those individuals who actually requires training in terms of skills
development.
1.2 Evaluating own effectiveness against defined objectives.
The effectiveness or significance of the objectives that has been defined is further
explained as per below context-
 Individual performance appraisal system- This will help me in improving performance
level of employees as it leads in analysing and evaluating factors that are related to
opportunity as technology and social process (Chandiok and Sharma, 2017). Further, it
will also assist me in determining employees requirement in terms of training as this
system provides information about strengths and weakness of members working with me
in Travelodge. In addition to this, performance appraisal system will also help in
determining about those individuals those who has to be promoted or rewarded which in
turn will increase motivation level of them and their efforts to work hard in the task to
which they are allocated with.
 Rating method- Rating method will also be effective for me to a great extent. In this the
top rank employee are given the best pay and incentives. This will further help me in
increasing productivity and also the profitability of a cited brand. Further, it also leads me
in analysing high talented or skilled employees that will result towards success easily and
smoothly so that I can plan accordingly. In addition to this, this method basically works
even faster in order to determine those areas where training and development is needed.
1.3 Recommendations for improvement.
 As appraisals are termed as the best way in which workers can improve their skills
accordingly. Thus, this technique will be termed as effective if verbal communication is
used by me to engage team members towards them. I must also deliver my feedback and
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also try to relate appraisals with that of business goals (Collet, Hine and du Plessis,
2015). Further, to improve skills of employees I may provide them with different task, so
that it will help me in improving their skills by developing new methods and techniques
which will be required to accomplish particular task.
 I must also try to conduct meetings that will help me in making employees aware about
the goals that has been targeted for future success of Travelodge.
 Further, I must also respect workers that are working with me, which will make them feel
valued and will try to push maximum efforts to achieve targeted goals of particular firm.
1.4 Reviewing about motivational techniques that can be used to improve quality of
performance.
Motivation is defined as the process that helps in stimulating people or individual to
particular action in order to achieve targeted objectives. Thus, ways in which employees of
Travelodge gets motivated includes the following-
 Incentives and reward system- This is termed as an act of promise in order to achieve
greater action. Thus, Travelodge must provide with high level incentive that will boost
their performance in adequate manner. Further, hope for reward by staffs is to get
powerful incentive for their performance or efforts. This further leads Travelodge in
motivating them. This system to motivate employees also includes satisfaction towards
job, security, promotion and pride of accomplishment.
 Managers role- Manager are the one who plays essential role in motivating their staffs.
As they can provide with effective feedback for their performance either positive or
negative so that they can enhance their skills accordingly. Moreover, Travelodge must
also try to engage their members in decision making process and make them feel free to
share their ideas and views. This will help firm to select best solution or idea for business.
 Self motivation- This also plays essential role to perform task effectively. This allows
workers in order to improve their work related performance to achieve goals targeted by
Travelodge. They must also try to think in positive way and may also keep positive
attitude to be self motivated.
Motivational theory
Adams equity theory- In this theory, Adam states that people of particular
organisation gets motivated if they are treated in equal manner without any kind of
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discrimination. Further, they must also receive with fair reward in terms of their efforts. It has
also been stated that most people tries to compare their work contribution, cost of actions and
also benefits in such way that may result towards benefits of other person or individual.
TASK 2
2.1 Developing solutions to work-based problems.
Gap of communication- As a assistant manager of Travelodge, it has been identified that
cited firm is facing with huge problem related to communication skills (Lydon and Hughes,
Appirio Inc., 2015). These skills are extremely significant in work environment and also in
maintaining personal relationships. Further, it also leads in heavy stress that causes employees to
hurry and feel tensed or overworked.
Thus, to overcome this problem, Several team meetings must be conducted. In this
meeting, they must be informed that they are free to share their views and ideas related their
work. Further, they must also hire experts that may provide with effective training and
development session which will lead them in enhancing this skill to high extent. Thus, all this
will be termed as the most beneficial for Travelodge in order to increase productivity and long
term success in organisation.
Low level of customer service- The other problem that is faced by company is lack of
under level customer service department which is directly affecting customer satisfaction. As
customer service department is very essential in order to solve various problems that might affect
growth or profitability of an organisation. Thus, it affects organisation as they cannot identify the
actual problem from which solution can be generated and also in implementing it for further
success.
While, to overcome this situation, the cited company must try to identify issues and also
understand requirements of each member. Further, training must be provided or counsellors must
be adopted so that they can find out problem and enhance their skills accordingly. In addition to
this, social skills can also be developed by organising social activities. Further, Travelodge must
also try to maintain or build good relationship with them, so that they can share their problem
and requirements by stated firm.
2.2 Communicating in a variety of styles and appropriate manners at different levels.
To,
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The senior management
Travelodge.
Subject:
This is to inform you that there are serious issues our company is facing. There is huge
communication gap between employees. And the customer service department are not working
in proper manner. This is affecting our business growth and also satisfaction of customers. I
would make you aware please take some actions regarding this. I would suggest you to organise
some gaming activities or training session that will help them in overcoming this problem.
Training is very essential for customer service department as they can not concentrate on
complaints of customer that is affecting loyalty base of consumers.
Kindly Grant me approval for organising various activities in Tyravelodge.
Respectfully
Assistant Manager
MEMO
TO senior manager
CC: Employees of Travelodge
Subject:
To employees,
This is to inform you that organisation is conducting training session for everyone that are
involved with this firm. This session will help everyone to improve skills and talent to work
appropriately. I would like if you all take initiative of this session and other activities that is
going to be organised.
Respectfully,
Assistant manager.
2.3 Identifying effective time management strategies.
Time management is the process in terms of planning and exercising control of time in
conscious way that has been spent by employees on particular activities in order to increase
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efficiency and effectiveness (Piopiunik, Schwerdt, Simon and Woessmann, 2018). Thus,
effective time management strategies has been discussed as per below context-
 Having dynamic task list- The workers of Travelodge must revisit list in frequent manner
and try to add new items as they appear. They must also try to ensure that their list gives
them quick information about those things that are important and urgent to perform.
 Focus without distraction- Employees must try to push their concentration on task they
are performing and try to remain outside of distractive circle. Thus, it is normal top get
distracted and to remain out of it, they have to keep in mind about their goals and focus
on it accordingly. This will help them in managing time according to the work.
TASK 3
3.1 Explaining roles of people that are playing in team and the way they work together in
achieving shared goals.
The roles of people that are playing in a team are further explained with help of Belbin
team roles as per below context-
 Resource investigator- Resource Investigator are those who are extroverted and cheerful
ones. They have lot of contacts with everyone that are involved for betterment of a team.
They acts in good way in order to develop new contacts or maintain existing ones.
 Team worker- they are termed as most sensitive behaviour of a particular team. They are
basically focused in order to create pleasant atmosphere and also sense of togetherness.
 Co-ordinator- they always look after procedures and further assist members in such way
that they clarify their intentions (Ryan, 2016). They always trust other workers or
members and also leave high load of work on others.
 Plant- they are one of the innovative thinker of whole team. They sometimes misses
about requirement of others from them and are not always practical.
 Monitor Evaluator- If person is play this role, then they will have to be sensible, critical
and also thoughtful. Further, judgement that has been determined by them are always
correct and may also deliberate long.
 Specialists- Specialist are one who thrives less well when working together and also care
rare about social activities.
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 Shaper- they are the one who looks for new challenges and gets things done accordingly.
They also try to ensure that deadlines have been met easily and smoothly.
 Implementer- They are the organiser in a particular team in a practical way. Individual
playing implementer role have to put plans and ideas in executable task in easy way.
They can also be practical sometimes when there is no clear knowledge about importance
of new ideas.
 Complete Finisher- Individual playing this role has ability of feeling about what is to be
going wrong. Thus, they give maximum attention to all details, checking and also
rechecking. They always try to be perfect and monitors safety and quality of work.
3.2 Analysing team dynamics.
Team dynamics are defined as unconscious, psychological forces that mainly has great
influence on direction of behaviour and performance of a particular team (Tan, 2016). Thus,
stages of team development has been discussed as per below context-
 Forming- this is first stage where team is developed. Here, team member tends to behave
in independent manner as they are unknown to each other to those who are involved in
this stage. Therefore, they cannot trust anyone and has to work independently. Thus,
leader must ensure that all members are involved in order to determine roles and
responsibilities.
 Storming- As members start working together, they compete with each other to acquire
status. In this stage, team leader must ensure that every member are listening to each
other and also respect their differences.
 Norming- this is beginning of that stage where members starts working as a team in
effective manner. Here, togetherness has been taken into consideration rather than
working independently. Leader must only move things when members stuck and also
ensure that they are working collaboratively.
 Performing- In this stage, members that are involved work in effective manner and do not
require any kind of guidance or supervision. There is also a huge possibility that team
may get reverted back to another stage if any member starts working independently.
 Adjourning- This is the last stage where leader has to ensure that this is a time of
celebration and also capture pictures that may lead them in future use. Here, team gets
wind up and members will be moving to other projects.
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3.3 Suggesting alternative ways to complete tasks and achieve team goals.
The alternative ways have been described below-
 High communication skills- Communication skills plays very essential role in Travelodge
in order to maintain and build good relationship with everyone those are involved in cited
organisation. Thus, this leads team in completing their task in quick and efficient way by
saving maximum amount of time (Taylor, 2016). Further, effective communication also
assist team members of Travelodge in understanding roles of everyone that are involved.
 Organising- This is termed as the most important way in order to complete task that has
been allocated to employees in easy and effective manner. Organising of task helps them
to access those things that is required easily. This will also lead them in working in
focused manner to achieve targeted goals.
TASK 4
4.1 Evaluating tools and methods for developing solutions for problems.
Methods in developing solution for problems in Travelodge has been discussed as per
below context-
 Figure out problem- This is the first step in which Organisation has to ensure that they are
trying to solve correct problem. Further, they also have to be clear about problem and
separate the listings from interest identification.
 Analyse problem- In this step, the issue is analysed deeply. They also have to focus on
occurrence of it and also about circumstance that may impact on it.
 Classifying decision criteria- Travelodge must therefore define clearly about desires that
may lead and about every decision making process. They have to classify about the
criteria regarding decision (Van Aken and Berends, 2018).
 Coming up with more than one solution- The information that is gathered must be used
further in order to gather possible solution to that problem. Thus, there is involvement of
every member that is involved in a particular group which will later provides with
number of innovative solutions.
 Pick the best one- Among all solutions that is Gathered in previous stage, cited
organisation has to select the best and suitable one to their problem.
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 Implementation- at this stage, actions has to be taken in order to implement selected
solution. Thus, many problems has to be faced by Travelodge while performing
implementation.
4.2 Developing an appropriate strategy to resolve the problem of labour turnover.
 Hiring right people- Travelodge must hire high skilled and talented employees in order to
match their position. Further, they must also try to make them go through with culture
and working environment of Travelodge before hiring them for particular position. While
candidate that wont match culture and behaviour of business wont stay long and will try
to take their high skills and talents where they will fit. This will help Travelodge to
reduce employee turnover.
 Allowing flexible work schedules- This is also effective strategy that can be used by
Travelodge. This helps employees to adjust their time of work and also location and can
create work life balance for themselves.
4.3 Evaluating potential impact on business of implementing strategy.
Implementation of various strategies on business plays significant role in order to achieve
long term profitability of business (Wolff and Booth, 2017). Thus, the strategies that has been
mentioned which includes hiring right people and allowing flexible work schedules will help
business to increase retention level of employees to large extent. If right candidate is hired as per
requirement of position, then it will increase interest of worker in their allocated task and will try
to put maximum effort to bring out positive outcome.
Further, work schedule plays huge role in retention and high turnover of employees, if
work schedule is maintained by them, than it will increase enthusiastic power of worker as they
become stress free and work in effective manner. Thus, implementation of particular strategy
plays important role in achieving long term success of Travelodge.
CONCLUSION
From the above report, it has been analysed that Role of manager in industry is very
difficult as they have to manage variety of works accordingly, further, it has also been analysed
that motivational techniques has been described with the helps of Adams equity theory in order
to maintain quality of work. This theory states that nature of equity has to be maintained in order
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