Employability Skills Task 2: Travelodge Hotel Problem Solutions

This assignment focuses on employability skills, specifically addressing work-based problems, communication, and time management within a hotel environment, using Travelodge as a case study. The solution outlines a three-step approach to problem identification, solution selection, and implementation, with examples of how Travelodge addresses issues like misunderstanding, long working hours, and lack of communication. It also examines communication strategies at different organizational levels (top, middle, and low) and highlights the use of ICT, group discussions, and feedback methods. Furthermore, the assignment explores effective time management strategies, including task prioritization, scheduling, the use of planning tools, and avoiding multitasking. The content draws on research and references to support its arguments, providing a comprehensive overview of practical skills for the workplace.

EMPLOYABILITY SKILLS
(TASK 2)

2.1 Developing solutions to work based problems
Problems identification-In this first step, top management find out the actual problem which are
present at hotel. In same context, the problems which are identified at workplace is related to,
misunderstanding, long working hours, de motivation and lack of communication etc.
Selection of appropriate solutions-In this second stage, management first identifies the actual
reason behind the changing behaviour of employees. Then they discuss with the top management
and find out an appropriate solution which are beneficiary for the employees and hotel as well.

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Implementation of option-For decrease the negative impact of misunderstanding among all
employees' Travelodge hotel provide telephone services to their all workers so by using this
they all can easily communicate with each other and share their ideas and views.

SOLUTION OF WORK BASED PROBLEMS

Developing problem solving skills

 2.2 Communicating in variety of styles and appropriate manner to various
levels
In Traveloudge hotel lots of workers are working together and the big problems which
they all are facing is based on lack of communication. In the presence of this aspect they
all are not able to share their ideas and views to each other and due to this, lots of
misunderstanding creates at workplace. For reducing the negative impact of the
problems of communication in all department management use different method and
they are as follows:
 Top level
 Middle level
 Low

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Top level- Travelodge Hotel can use Information Communication Technology (ICT) at their
workplace and with the help of this latest technology they can easily solve the misunderstanding
between supervisor and top management.
Middle level- HR, manager, staff members are the part of middle level and for solving the issues
of misunderstanding, management use group discussion activity and organised personal meeting.
Low level- In this level, for communication all workers use induction program and feedback
method. By using this method, lower level workers can easily communicate with higher authority
and discuss their queries.

ICT(Information communication technology)

GROUP DISCUSSION

Communication through telephones

2.3 Identification of effective time management strategies used in Travelodge Hotel
Proportionality of tasks- For get the effectiveness of strategies it is necessary for the
management to set their all working task according to the priorities and capabilities of
employees. On other hand, manager of organisation can design a to do list for their all
workers and all workers can follow it.
Scheduling- In this, all employees of Travelodge hotel plan their daily schedule
according to the work which are allotted by the top management. Further, they also
maintain the records of their all work and by doing this they increase the effectiveness of
their work.
Use planning tool- For improving the quality if the work, Travelodge Hotel use
planning tool at their workplace. For example, with the help of pocket diary, electronic
planner and calenders all employees can plan their daily activities and create an
appropriate plan for their work.

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Avoid multi taking- In hotel all staff members are well trained and they know the
importance of time management. So they first finish one work then start the second one.
The reason behind this is, when workers do lots of work together so due to this, they
cannot give their concentration on their work. For the same, the quality of other work
goes down. So it is important for all employees to finish one work then start second by
this they can also save their time.
Planning- Before do any work, it is important for all employees of Travelodge Hotel to
first design the whole structure of work. By doing this activity, they know what they
have to do and which process is beneficiary for the work. Furthermore, they can also
save their time and utilise it in other task.