Travelodge: Improving Customer Service and Staff Retention

This report examines Travelodge's strategies for enhancing customer service and retaining staff. It identifies the importance of effective communication, time management, and employee benefits in achieving these goals. The report suggests providing monetary and non-monetary incentives, such as bonuses and flexible working hours, to improve staff commitment. It also highlights the need for managers to adopt various communication styles, with a focus on assertive communication, to influence employees and achieve business objectives. The report underscores the significance of a positive workplace culture and the impact of these strategies on overall business success.

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Personal and professional development
Hereby, I have personally identified that
in order to deliver customer service on
time, employees of Travelodge need to
understand the importance of time
management. Along with this, managers
also require to adopt a number of
communication ways by which they can
influence workers towards business goals.
It includes assertive, passive, aggressive
and more. Here, I believe that
communication in assertive style helps in
achieving goals without hurting others.
Communication plays an essential role in
managing different types of organisational
activities and objectives. In this regard,
Travelodge mainly focus on enforcing a
culture in workplace where an effective flow
of communication takes place in formative
manner. This poster reflects solution to retain
current staff and improve customer base
Solution to retain current staff and improve customer base
In order to retain workers for longer period, Travelodge can
provide various benefits in terms of monetary and non-monetary.
Managers of this company can offer a number of bonus and
rewards including extra salaries and promotions. Along with this,
they can also give working hours’ flexibility which would help in
getting their high commitment for providing best customer
services
INTRODUCTION