Operation Management: Analysis of Trinnovo Group - Solent University

This report provides an analysis of operation and quality management theories applied to the Trinnovo Group, a British SME operating in the recruitment sector. It identifies and evaluates different operation and quality management theories, such as lean production and Six Sigma, and discusses their relevance to the company. The report also highlights challenges faced by Trinnovo Group, including financial and management issues, as well as the need for innovation and technology adoption to maintain competitiveness. Furthermore, the report outlines the scope and purpose of operation management and provides recommendations to address the identified challenges, aiming to improve the organization's productivity and overall performance. This document is available on Desklib, a platform offering a range of study tools and solved assignments for students.

Quality and operation
management

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK...............................................................................................................................................3
About the company.....................................................................................................................3
Identify and evaluate different types of operation and quality management theory...................3
Challenges faced by the company ..............................................................................................7
Scope and purpose of operation management.............................................................................8
Recommendations.......................................................................................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operation management is related to those management of the organisation which is
related to the designing and controlling the activities of the production and also the redesigning
those business functions which does provide favourable results. Quality management is related to
those activity of the management under which the managers of the organisation ensures that all
the activities of the management are performed well and provide higher returns to the business.
Operation and quality management are the important for the development of the organisation as
well as for their growth. Operation management enables the managers of the organisation to
develop effective business strategies so that the quality of work can be achieve and also the
objectives of the organisation. The organisation which is chosen here to demonstrate this report
is Trinnovo group (Leifer and Savchuk, 2020). This report provided brief discussion related to
the operation and quality management theory and also the also the scope and purpose of quality
management in the organisation. There are different challenges faces by the management of
Trinnovo group which are states in this report. It also provides several recommendation to the
management of selectes organisation so that these challenges can be minimised.
TASK
About the company
Trinnovo is British small and medium organisation which operates their business in
United kingdom. It is an employee recruitment organisation which has operates a business of
recruitment for different types forms. The management of company has experienced executives
which makes efforts to make organisation successful and competitive. The organisation has more
than 180 employees which operates the business from six different locations.
Identify and evaluate different types of operation and quality management theory
It is very important for the management of organisation to develop effective operation
and quality management in their workplace so that the business activities of organisation
becomes effective and business becomes success in the market. There are many theories and
models are present in the market which helps the organisation to develop operation and quality
management in workplace. It is the duty of the managers of the organisation to understand these
theories effectively and then apply them in the organisation practically. There are many changes
and modification are required to be done which can be restrict by many employees. It depend

upon the qualities of the managers how they convince the employees in regard to the change.
The brief discussion related to different operation and quality management theories in context of
Trinnovo group are given below:
Lean production and manufacturing:
Lean manufacturing process theory refers to those theory which enables the management of the
organisation to decrease the usage of resources and makes all the processes of the business
efficient so that all the activities of the business can be complete on time with great
effectiveness. It is the duty of the managers of Trinnovo group to make efforts in their
organisation so that the level of resources can be decreased and accuracy bin work can be
increases (Kosaku, 2018). It is essential for them to recruit those employees in the organisation
which has creative and analytical mindset. The person which are having these type of mind set
can be used different alternatives and makes the process more competitive and effective. It is
requires to use all the resources in effective way so that the wastage of these resources can be
minimised. There are some priciples which can be followed by the management of Trinnovo
group to achieve the lean manufacturing process in their organisation and the brief discussion
related to the same are given below:
Value: It is related to those factor under which the products and services of the
organisation are developed on the basis of needs and preference of the customers. Under this
concept the managers of the organisation required to analyse the demand from the market and
then positioned their product and services in the market. It is essential for the managers of
Trinnovo group to evaluate the needs and preference of their clients and develops or makes
innovation in their existing services as per the demand of the clients.
Value stream: Under this factor the main focus of the management are based on the
satisfaction of the customers. These managers try to develop those services in the organisation
which can fulfilled the needs of the customers effectively. It is important for the managers of
Trinnovo group to deal with the satisfaction of their clients and concerned their services whether
they satisfy the customers or not

Flow: This factor of the operation and quality management states that the management of
the organisation has to bear some losses in their present business operation so that the
organisation can deal with the future issues and uncertainties. The management of Trinnovo
group should invest in the modern technology so that the threats arises in the future and the
management and also able to grab the opportunities in the future.
Establish Pull: This factor of the lean manufacturing process enables the managers of
the organisation to evaluate the commercial elements so that more and more production of the
services are taken place (Gusarova and Shilkina, 2019). The managers of the Trinnovo group
required to make effective budgets in the organisation so that more investment can be made in
the process of production. It is the duty of the managers of the organisation to develop to
evaluate the necessities of the raw material and also other resources so that all the process can be
done effectively
Pursue perfection: This factor of the operation management is related to those
management of the organisation under which the managers provides their services to their
customers at right time time. It is the duty of the managers of Trinnovo group to achieve
accuracy in their business so that their clients can receive their services on time. It is important
for the management of organisation to make considerable modification.
Six Sigma:
It is related to those technique which is developed to make the process of the business. This
cognitive content was developed in the year 1980 by Bill Smith and provides different
mechanism and methods so that business operations can be made effectively. This theory of
operation management has two methods such as DMADV and DMAIC.
DMAIC is related to those process of the operational management under the existing service of
the organisation can be redeveloped on the basis of the on the basis of customer satisfaction. It is
very important for the management of the Trinnovo group to evaluate their existing services
whether they achieve the satisfaction of the customer or not and if they does not so then make
cosnsiderable changes in them. It is used for initiation in services of an administrative body. It
embraces five state of matter that measure, examine, modify and control

DMADV is related to those analyses of the business under which the management of the
organiusation required to innovate their procedures and products and positioned them in the
market. This analyses Six sigma has five factors such define, measure, analyse, design and
validate. The brief discussion related to these factors in context of Trinnovo group are given
below:
Define: Under this factor the the needs and desires of the client are examined and
evaluated so that the services of the organisation can be developed according to them (Denkler
2020). It is the duty of the managers of Trinnovo group develops effective strategies and action
plans before introducing their product in the market so that the possibility of failure in the market
can be minimised. It is important for the management of Trinnovo group to make deep research
of the market under which the organisation operates their business.
Measure: Under this factor of the analyses the managers of the organisation try to
develop new and innovative product in the market so that the organisation can become more
competitive and effective. The management of Trinnovo group analyses and measure the needs
and demand of the customers so that they can be managed properly.
Analyse: Under this factor of the analyses the managers of the organisation focuses on
the issues and difficulties on the operation management of the organisation. The managers of the
Trinnovo group try to develop those strategies in their market which helps the organisation to
deal with the management difficulties and problems.
Design: Under this factor of the analyses the managers of the organisation has develop
proper layout and action plan for the satisfaction of their customers in the market. It is important
for the management of Trinnovo group to develop effective layout in their organisation which
provides direction to the management towards the satisfaction of their clients needs and
preference.

Verify: Under this process of the analyses, the managers of the Trinnovo group has to
follow the layout and action plan which they develop to satisfy the needs of the customers. This
is essential for increasing earnings of organisation by providing services to individuals in
accordance with their demand.
Challenges faced by the company
It is not possible for any any organisation that they does not have any challenges and
problems in their organisation. All the organisation have some problems which provides threats
to the company and also survival of the organisation. There are some problems are also faces by
the management of Trinnovo group in their operation which decreases the productivity of the
organisation (Denkler, 2019). It is important for the management to find the solution of these
problem because if these problems will present longer in the organisation then their survival can
be in threat. The brief discussion related to different challenges faced by the Trinnovo group are
given below:
Finance problems
It is related to those problem of the organisation which is faced by almost all the organisation.
Under this challenge, the management of the organisation faces problem in relation to the funds
for the business process. It is one of the most important aspect of the business because all the
activities of the business requires funds for their performance. There are many source of funds
are present with the organisation such as bank loan, investors, seed funding and crowd funding.
It is the duty of the managers of the organisation to evaluate different sources of funds an choose
the most favourable for their organisation.
Management problems
It is one of the critical and serious problem which the management of the Trinnovo group faces
in their workplace. The activities of the management are not managed properly which negatively
impacts on the image of company on the mind of the customers. It is very important for the
managers to understand different theories of the management and apply them in the organisation
so that the management becomes effective. The management of the organisation are depend upon
the managerial traits and qualities of the management because the responsibility of managing are
lies on them.
Innovation and technology

Today there is a cut throat competition in the market which becomes threat for the organisation
in some cases. It is required by the organisation to achieve competitive advantage in the industry
so that these threats can be minimised. The only solution for the competition in the market is
modern technology as well as innovation. The problem behind the acquirement of technology is
that it requires huge investment which is not possible for the small and medium enterprise. There
are many organisation are working in the same industry of the Trinnovo group which makes
difficulties in business operations of the organisation.
Scope and purpose of operation management
It is important for the management of the organisation to understand the scope and
purpose of the operation management effectively (Denkler, 2019). The reason behind them that
the execution of any management technique are not possible if the managers does not have
proper knowledge of that. There are many statements for the purpose of operational management
are present in the market and the brief discussion related to the same in relation to Trinnovo
group are given below:
 The main purpose for the operation management in the organisation is that it helps the
organisation to increase their productivity. Operation management enables the
management of of organisation a different effective production technique so that all the
activities of the management can be done effectively.
 Operation management enables the management of Trinnovo group to manage their
employee effectively so that their returns can be maximised. It is very important for the
managers of Trinnovo group to evaluate the needs and demand of their employees
properly so that they become motivated and their productivity can be increased.
 It is important to apply the concept of the operational management in the organisation
properly so that the quality of the organisation can be done effectively.
Recommendations
It is very important for the success of the organisation to apply the operation and quality
management in the Trinnovo group. There are many challenges and problems and challenges
faced by the management to conduct this activity and here are some recommendation which
decreases these difficulties are given below:
 One of the most important difficulty which the management of Trinnovo group faces to
execute operational; management in their organisation is finance problem. The need of

the funds to acquire new machinery for the process of production are very high. It is
recommended to the managers of Trinnovo group to evaluate different sources of funds
to use for the purpose. As my personal thinking that the bank loan is the most favourable
source for the company because there are some banks which provided loan to business
organisations in less interest rates.
 It is recommended to the managers of Trinnovo group to understand various theories of
management so that they effectively applied the operational management in their
organisation.
CONCLUSION
This report provided conclusion related to the operation and quality management theory and also
the also the scope and purpose of quality management in the organisation (Bucur, Popa and
Purcarea, 2020). There are different challenges faces by the management of Trinnovo group
which are concluded in this report. It also concludes several recommendation to the management
of selected organisation so that these challenges can be minimised.

REFERENCES
Books and Journals
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FRAMEWORK IN PORT OPERATION. Scientific Bulletin" Mircea cel Batran" Naval
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Conference" EastConf" (pp. 1-6). IEEE.
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Leifer, B.K. and Savchuk, R.R., 2020, September. Development of Automated Control and
Information Systems for the Technical Operation of Level Crossings. In 2020
International Conference Quality Management, Transport and Information Security,
Information Technologies (IT&QM&IS) (pp. 257-261). IEEE.
Nazarenko, M.A., 2020, September. What is Mobile Operation System Quality?. In 2020
International Conference Quality Management, Transport and Information Security,
Information Technologies (IT&QM&IS) (pp. 145-147). IEEE.
Nurmi, T., 2021. Application of Management Models to International Power Plant Operation and
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Putra, F.R. and Alversia, Y., 2019, January. A Delphi study of air cargo operation service quality
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Conference: Education Excellence and Innovation Management through Vision 2020,
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Skuza, Z. and Prusak, R., 2018. THE USE OF KNOWLEDGE MANAGEMENT ELEMENTS
TO OPTIMIZE THE OPERATION OF INTEGRATED MANAGEMENT SYSTEMS.

In 5th International Multidisciplinary Scientific Conference on social sciences and arts
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(Bucur, Popa and Purcarea, 2020)(Denkler, 2019)(Denkler, 2019)(Denkler 2020)(Gusarova and
Shilkina, 2019)(Kosaku, 2018)(Leifer and Savchuk, 2020)(Nazarenko, 2020)(Nurmi,
2021)(Putra and Alversia, 2019)(Skuza and Prusak, 2018)(Tsarouhas, 2019)