Hospitality Management and Managerial Leadership: An Analysis of TUI

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HOSPITALITY MANAGMENT AND MANAGERIAL LEADERSHIP
Name of the University
Name of the Student
Author Note
Page 1

Table of Contents
Introduction................................................................................................................................3
Company Background................................................................................................................3
Different classical managment theories & their application in TUI..........................................3
The Role of Leader and Different Leadership Styles in Service Sector Industry specifically in
TUI.............................................................................................................................................7
Managment Style and Leadership as per the organizational culture and its structure.............11
Current Aad Future Management along with Leadership Skills that are Crucial For TUI......13
References................................................................................................................................15
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Introduction
The managerial practices that are accomplished by various organizzation determnines
their overall businesss performencce in any sector (Babalola et al. 2017). The paper delves
into the practice of the managment desicion making and the leadership styles that are applied
to the service industries. The amalgamation of effective managment skills with leadership
endeavors are the key in boosting the performance of the industries in the modern era.
Company Background
In the service sector industries, Tourism Union International Group (TUI) is one of
the German tourism and travel companies that have its headquarter in Hannover, Germany.
This is one of the largest tourism and leisure travel organisation in the world that have its
own hotels, cruise ships, retail stores holiday fleets, airlines as well as travel agencies.
Currently, the group has ownership upon 6 European Airlines and many tour operators based
upon the continent of Europe. Moreover, TUI in the United Kingdom channelizes its
operation upon the cruise line in Marella Cruises that provides an opportunity for offering 5
ships in a single fleet. The ships were renamed in the name of Thomson Cruises by
November 2017. The objective of the organization is to hire the technology-savvy workforce
of the next generation that has the ability to utilize digitalized platforms so that the firm can
adapt with the advancements that are taking place in the technological sphere. The objective
is also to ensure betterment in the technology-intensive and digitalized platforms based
services of the firm.
Different classical managment theories & their application in TUI
There are different theories of Management that deals with the aspects of operational
effectiveness and managerial efficiency coupled with leadership style. The classical
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Management Theory focus is not maximization but also optimisation of individual job
interests and the ability of the workforce to render their level best. The classical Management
Theory involves the creation of a workforce at multiple layers and delves into the ways
through which they can improve their productivity. Few of the components of the classical
Management Theory such as designing procedure for completion of tasks, confidential
information for personal issues related to the business performance of the organization, etc
support the organisation to watch focusing upon the jobs that they have in hand. However,
the theory fails in recognizing the difference that exists between employees or within the
managerial hierarchies that participate in the process of organisational decision making and
cultural practices (Ahmadiet al. 2017).
As per the classical Management Theory the labour force have only physical and
economic needs to satisfy and hence they do not take under account the need for job
satisfaction of social needs maximization. Apart from that the main objective of the workers
should we advocating specialisation of labor, taking parts in centralised leadership along with
organisational decision making and the sole purpose of profit maximization both from
individual level as well as from organisational level. The other management theories
comprise of the neoclassical theory of Management where it is incorporated that the
behavioural aspects of the labour force, as well as other stakeholders of an organisation, are
the major factors in determining the efficiency and productivity. However, the theory misses
the point that while achieving this objective the expense that is incurred is creativity and
human relations. Both the classical and neoclassical theory have these advantages, however,
many organisation do not prefer to implement these theories in their organisation and
practices due to certain shortcomings. In the classical management theories, gives less focus
upon valuing employee feelings or their opinions and when the opinion of the employees are
not extensively valued or are not taken into account on a significant note, then the business
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may not grow as expected. Due to this reason, high level of employee turnover and low level
of employee retention is confronted by different organisations as employees failed to develop
a sustainable and long-lasting relationship with the business and prefer to leave the
organisation with the hope of satisfying there job necessity in other organisations.
Advantages of the classical Management Theory can be incorporated as follows:
To the Employees:
 Avoidance of better utilisation of available resources
 Training and facilitation of scientific selection procedures leads the employee towards
engaging in a better workforce culture and insurance enhancement in the efficiency
level
 The workers and the management shares a harmonious relationship between each
other
 The theory standardizes the usage of materials, technique, tools as well as various
types of equipment in order to increase the efficiency level followed by reducing the
production cost
 The line of authority is ensured
 The selection of employees is fair
 It encourages employees in the process of participating in organizational decision-
making.
The working labour
 The workers obtained the opportunity for getting trained and develop themselves
through increasing their expertise, knowledge as well as competency
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 The working condition better as the application of scientific method techniques, etc.
reduces work fatigue.
 Higher wages act provided to the workers for their rise in productivity as well as the
needs and demands of the workers are fulfilled which increases the relationship
between the managers and the working labour force.
To society
 Better quality of products and services are being obtained at a lower cost
 Increase in the level of productivity within any country due to optimal utilization of
its available resources
 A rise in competition within the companies takes place in the same industry and more
efforts are given by the companies to fulfil customer demand. Also, the product price
gets reduced due to market competitiveness.
 Improvement in the standard of living shoe availability of better quality products and
services.
Disadvantages
 The classical management theories applicable to simple organizations and is not
suitable to be applied upon today's complex and dynamic firms.
 The disadvantage of the classical Management Theory is that it has weakness towards
focusing on individual performance rather than group efforts and hence the divides
the workers are subdivided into and inefficient categories.
 Specialisation and deputation of jobs to increase the productivity reduces Innovation
and creativity which is under focus in this form of Management theories and hence it
promotes monotony.
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 The human factors are neglected due to the reason that it motivates worker for
working in order to accomplish monetary gains rather than human resource
development.
 There is no available score for the creativity of employees because they are being
deployed by the managers, do this process from frustration.
The Role of Leader and Different Leadership Styles in Service Sector Industry
specifically in TUI
The board alludes to the action that can be picked up with the assistance of
coordination of certain measure of exercises. In each association, it journey for the
proliferation of legitimate administration, which encourages the association to furnish with
advantageous working duties. The board incorporates the factor that includes with the
efficiency of the association, which is exclusively conceivable in nearness of machines,
materials and cash (Venkatesh et al., 2017). The executives assumes a significant job behind
the foundation of the mass associations and usage of different sorts of the board runs the
association with better overseeing work power and goes about as a spine of the association. In
different terms, the executives alludes to 'as a lot of exercises coordinated as the proficient
and powerful use of assets in the quest for at least one objectives', this announcement has
upheld by Van Fleet and Peterson. The board can be put into different structures, for
example, Processes, Activity, Discipline, Group, Science, Art and Profession (Krueger,
2015). The executives changes the state of authoritative structure, current hierarchical
structure, the board procedures and so on. Administration can be alluded to the accessibility
of the capacity that helps the association towards the accomplishment of testing objectives
with a consideration of activity, execution of the association. Administration approves the
significant data about the association that surfaces with an impression of subjective parts of
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an organization (Krueger, 2015). Administration can be framed with the assistance of specific
positions that can be named as Chief official officer (CEO), COO (Chief working officer),
CFO (Chief money related officer), president and executive. Administration can be impelled
into the different types of attributes that look for authority aptitudes, for example,
genuineness, uprightness, reliability and morals (Krueger, 2015).
Who is a manager?
Director assumes the job of spine towards the foundation of the association. The job
of chief includes with the proportion of different types of staffs the individuals who are
apportion with various assignments (Gatenby et al.,2015). Director controls the different
issues that are expected to handle with their coordinated efforts. Administrator can be
separated into the diverse parts, for example, staff chiefs that rely upon the coordinated effort
of the elements of the office. Chief arrangements with the obligations that involves
departmental heads or staffs. Administrators control and plan as needs be by means of radio,
TV, print, online media and announcements (Gatenby et al.,2015). Chiefs' takes activities that
are taken because of improvement of the valuing procedures of the associations. Chiefs are
assigned with various jobs and they are known as publicizing administrators, limited time
managers and advertising directors. Publicizing troughs are dispensed for the formation of
intrigue that can be taken care of with the assistance of potential purchasers (Udod et al.,
2017). Notice administrators lie between the connections of customer and publicizing of
limited time office. Another type of chief can be displayed as advancements director that
manages the mix of publicizing the different gatherings of obtaining impetuses and addition
of offers. Limited time managers incorporate the quantity of papers, web commercials, in-
store presentations and occasion of the objective shoppers (Ahmadi et al., 2017). Acquiring
of the managers has an incorporation of the limits, tests, endowments, refunds, coupons,
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sweepstakes and challenge. Showcasing managers involves with the item commercial in
regards to the advancement of the item and administrations.
Who is a leaader?
Leaders allude to the situating of different fields that are caring for by a lot of activity
with higher level of controlling and alleviating the compelling component (Dóci and
Hofmans, 2015). Leaders are structure with the assistance of initiative abilities that empowers
a person towards the cooperation of investigation of the strategies that would be helpful for
the organization. Leaders can be built up with regards to choice of right things with an
establishment of development strategies. To turn into a fruitful leader, it is imperative to deal
with the moral issues of the association that requirements to take care by the leaders of the
association (Bell and Raj, 2016). Leaders take care about the craft of driving that involves
vision, inspiration, serving, sympathy, inventiveness, painstaking quality, overseeing
capacity, foundation of the group, in going out on a limb and improvement (Bell and Raj,
2016). Leaders need to concentrate on the on the vision of the association, that would
examine the whole group with proper devotion. Inspiration is another factor that should be
learned by leaders. Leaders need to manage the aggregate idea of targets. Leaders should
ready to serve better with the apportioned assignment that should be conveyed with full
fixation. Above all, to be a fruitful leader, it is critical to perceive the issues that emerge in
the association and reduces the degree for future benefits (Bell and Raj, 2016). Be that as it
may, sympathy is another piece of the administration, which is perceived with the assistance
of leaders in the spread of enthusiastic knowledge in the association.
Characteristics/characteristics and jobs of manager
Job of managers can be managed in an association for further improvement and
extension of piece of the overall industry in the economy. An association of the executives
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can be separated into explicit part that welcomes the way of achievement, for example, top
administration. The specialty of top administration can be given to the jobs of officials that
legitimately handle the association's destinations so as to keep up the recommendation of
mission and vision (Naghizadeh and Nguyen, 2018). Another piece of the administration
arrangements can be framed into the piece of line and staff administrators. Senior
administration alludes to the assignment of general trough, which deals with the all parts of
an association. Senior administration can likewise be separated into the piece of utilitarian
administrator that holds certain duty of an association. Practical administrators are
exclusively in charge of the single administration of a unit in an association (Kim et al.,
2016). Utilitarian directors get the assistance of bosses or gathering of chiefs that gives
legitimate data with respect to the improvement about the association.
The arrangement of Line Managers takes structure with the assistance of single
representatives or gathering of workers. Line chiefs assume up the liability towards crafted by
assembling, stocking, advertising of an association. Task administrators hold the adequacy of
different life cycles that requirements to set up with the assistance of various activities (Kim
et al., 2016). Undertaking Managers assumes the job of essential responsibility that would
help an association towards the commencement of immense task into the change of
fulfillment. Task trough intends to play the activity jobs behind the foundation of the assets
that would be gainful towards the finishing of venture (Kim et al., 2016. Venture troughs
concoct a point and goal so as to increase productive outcomes from the worldwide financial
business. Troughs needed to through the changing of jobs between the administration and
managers. The amalgamation of the jobs can be fluctuated from various pieces of the
administration, for example, Interpersonal, Informational and Decisional. Relational job of a
trough is to enroll the social, stylized and lawful obligations (Kapoutsis et al., 2016). These
troughs furnish the base of initiative with right course. It concocts a system and networks in
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the middle of the inward and outer contacts of an association. If there should arise an
occurrence of Informational job, it screens the data which is acquired from an association
towards an expanding of profitability (Kapoutsis et al., 2016). It speaks with potential power
so as to pick up the inward data of an association. This period of the administrative part
manages the representing the association that allows the data with an offended objective. The
last piece of the administrative office comes up as business person that makes the activity job
for relieving inside an association with respect to the taking care of the few issues (Kapoutsis
et al., 2016).
To turn into a fruitful director, it is exceptionally critical to inbuilt the aptitudes that
can be refereed as specialized abilities, human aptitudes and theoretical abilities.
Characteristics/characteristics and jobs of a leader :The arrangement of initiative happens as
utilitarian administration and with a blend of a few attributes, for example, center around the
applicable activities. To turn into a piece of an effective authority, the leader need to keep up
the propriety and put accentuation on the activities which would welcome progressively
number of victories (Dóci and Hofmans, 2015). Leader needs to remember the guaranteeing
the conduct approach that assesses the data of a specific association. Useful initiative
methodologies for the important activities that would assist an association with sustaining the
worldwide market and extend the piece of the pie of the business (Dóci and Hofmans, 2015).
Utilitarian authority enables the association towards the elucidation of administration to style
that can be managed an understanding about the association's points and targets. The lead
jobs that are normally played by the leaders are inspiration to the representatives that serves a
vital job so as to increase mass profitability alongside beneficial outcomes (Bell and Raj,
2016).
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Managment Style and Leadership as per the organizational culture and its structure
. Administration styles are simply a routine with regards to driving a group in a
persuaded methods. There is no foreordained system of doing; certain attributes are ordinary
during the time spent driving, which have been described as a scope of initiative styles. No
style is fixed for a specific industry.
Dictatorial authority: This is an outrageous method for driving the devotees by controlling
them. This kind of authority is normally conveying by an individual who needs to force their
will and points of view, and search forward for speedy arrangements in each choice. North
Korean Dictator Kim Jong-un is an ideal case for this style. A portion of the conditions to
utilize the style suitably might be the circumstances of crises where, choices should be made
rapidly or staff isn't very much prepared to do the designated undertaking.
Bureaucratic Leadership: The initiative style depends on set of principles, fixed by higher
experts and go carefully by the book to apply rules. The style is generally found in the
associations where high hazard routine assignments are included. Banking framework,
government offices and so on are the precedents, which portrays on imagination and
adaptability in their standard undertaking. Some of the time staff truly does not recognize
what is anticipated from them.
Free enterprise/designation initiative: The style depends on trust, where a leader gives his
direction and representative the duty to achieve the undertaking. Mahatma Gandhi was a free
enterprise leader. Binfor recognized comparative style rehearsed in CSIR-Oil Palm Research
Institute, Ghana. However, the style is likewise not profited as proper organization, observing
and bearings couldn't be given untouched.
Participative Leadership:
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