Analysis of Information Systems and the Role of ERP Systems

This report provides a comprehensive overview of information systems and the crucial role of Enterprise Resource Planning (ERP) systems within organizations, using the Hotel Hilton as a case study. It begins by defining ERP and information systems, then categorizes various information systems such as Transaction Processing Systems (TPS), Management Information Systems (MIS), Decision Support Systems (DSS), and Executive Information Systems (EIS). The report explores how these systems function and contribute to organizational efficiency and decision-making. The core of the report focuses on the benefits of ERP systems in real-life business scenarios, particularly within the hospitality industry, highlighting improved productivity, enhanced collaboration, and better data security. It also provides recommendations for the implementation of ERP systems to gain a competitive edge. The report concludes with a summary of the key findings and emphasizes the importance of ERP in modern business operations.

Types of information systems and role of
an Enterprise Resource Planning ERP
system in organisation

Contents
INTRODUCTION...........................................................................................................................3
Categories of information system...........................................................................................3
ERP System............................................................................................................................5
Benefits of ERP system in real-life business..........................................................................6
Recommendation....................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Enterprise resource planning can be defined as a business process management that
consists and formulated with implement of various software. ERP allow an organisation to utilise
the system of various integrated applications for managing the business by automate back and
front office operations that are related with technology, products and human resources. Similarly,
information system refers to study and practical implement of system specifically computer and
telecommunication to store data and information. Technology also evolves development,
maintenance, use of computer system as well as software for processing and sharing relevant
information and data (Rajani and Garg, 2018). This report is composed from point view Hotel
Hilton which is operating there business in hospitality industry at global level. Moreover, there
are various operations performed by management such as customer bookings, financial
management, marketing activities and many more with implement of information technology.
The main aim of Hotel Hilton is to increase their business profits by offering different services
including room and accommodation service, meals and tour operators. Objective of Hotel Hilton
to offer quality of products and services with implement of unique methods. To increase market
share of organisation by managing and delivery good quality of services at global level. Last,
objective of the company is to make better result that is leading company to gain competitive
advantage in market for earning more profits and top position in market. Hotel Hilton perform
large number of operations by engaging more number of individuals. So to manage all operations
and functions in effective manner management of Hotel implement information technology and
Enterprise resource planning such as Web2.0, E-business model and SAP etc. to perform all
operations in decided time period. Further, this report highlights on categories of information
system and ERP system. Benefits of ERP system in real life business and recommendation to
select right methods will also be included in this report.
Categories of information system
Information technology refers to the process, system, software and hardware that is used by
the business for completing its day-to-day operations. In the present scenario, more the time are
implemented by an organisation in information technology more benefits and results are
generated from organisational operations and functions (Lowry and et. al., 2016). Moreover,
information’s are collected in tangible physical form and also in electronic method. The main

objective of organisation is to increase operational excellence. So it is mandatory for Hotel
Hilton to implement right information system which are explain further. Transaction processing
system- This is a way of computing that divides the work into invisible operations, individual and
task into small actions. TPS is implemented at the lower level so it follow the instructions of
other information system (Laudon, 2017). The main role of transactions processing system is to
work as a software system that work as combination of hardware and software which supports
transaction processing. In the context of Hotel Hilton management implement processing in real
time because it provides processing of data on real time basis. TPS is beneficial for Hotel as it
allow all user to process data on similar time basis. Management information system- MIS is an
most effective information system that is used by organisation for making right decisions by
coordinating and controlling between information and data appropriately. From the perspective
of MIS it is a study and test of individuals, processes and technology that is implemented by
organisation. The major benefit which is gained by management of hotel through MIS is to
generate right reports by implementing right data that assist to make right decision making
process at middle level. It results the operational efficiency of organisation is directly increased.
Decision support system- DSS is an information system which supports business and
organisation action and activities related with decision making. Management level system
performs different functions such as finance relates decisions. Therefore, with implement of right
decisions support system it is easy for management to increase their operational efficiency that
leads to gain right results which leads company for accomplish their aim and objectives.
Example- Hotel Hilton formulate there budget with implement of DSS system which assist
company to reduce unnecessary cost that increases profits for organisation in effective manner.
Along with this DSS also used by management for performing all work according to structured
and semi-structured decisions which leads to make better decisions for business. Executive
information system- It is an effective type of management support system that works for the top
level management This also works as an effective support system because it makes decisions for
organisational needs that must be followed by all level of departments. Along with this EIS also
provides access to all departments that are present and relates with internal and external
information system which is related with organisational goals (Laudon and Laudon, 2017). Hotel
Hilton implement EIS to generate and retrieve relevant data for decision makers. Example-
Scheduled reports and menu designing are implemented by organisation effectively that leads

management to perform all task in appropriate manner. Telecommunication is one of the current
trends among companies that helps to play an pivotal role among all hotel chain due to wireless
communication.
ERP System
Enterprise resource planning work as a process that is used by company for managing and
integrating all aspects for business at a single frame. ERP solutions evolved various web-based
applications that offer access to make information access from remote areas of departments and
individuals. The main perspective for developing an effective enterprise resource planning is to
decide right resource planning by delegating all tasks in appropriate manner (Klosterman and
Schein, 2014). From the perspective of Hotel Hilton organisation is performing their work with
implement of SAP, Oracle, CRM etc. to enhance experience of guest. Room booking system
simplifies the traditional method for book a room. Once organisation deal with guest, phone call
and pre-calendar bookings that management implement ERP to track current bookings and it also
for generating future plans to manage the occupy space. Guest management is another important
perspective for organisation which generates long term results for organisation through
completing all work as per increase the customer base. So CRM is one of the substitute that work
as an enterprise resource planning for generating better results With such small details an hotel
enables the management to perform all work as per understanding personalized needs for
customers that leads to complete all work in proper manner. SAP is one of the most effective tool
that is used by the organisation for performing and processes their work among different level.
Each function which is handled by company is used to make better results by understanding all
perspective of organisation. The main function of SAP relates with completion of task through
understanding system application and products that is related with data processing. For Hotel
Hilton SAP is used by management to check customer needs. Example- visitor wants to book a
room for three days with balcony side view than management approach front desk to check
further availability of room. So to minimise process and respond in minimum time SAP is used
by Hotel management that also increases productivity for organisational work (Henfridsson,
Mathiassen and Svahn, 2014). The system that is related with ERP oracle works as a cloud based
system solution system which works as a process that develop back office processes and day to
day business activities. This works as a business management software which includes financial
management, project management, supply chain management etc. There are various task

performed by Hospitality organisation for performing all work due to which it is also essential
for management to gather all information and implement them in right manner which enhances
overall productivity for company. Along with this right ERP software also helps organisation to
perform all task in appropriate manner. LN/BAAN works as an effective ERP software which is
designed for manufacturing and service industry. In the present scenario, all task which are
managed by business is used to generate long term results so LN/Baan leads to perform all work
as per decided objective (Fang and et. al., 2015). Therefore, ERP systems are most essential part
for business which is leading organisation to earn better amount of profits.
Benefits of ERP system in real-life business
ERP system offers large number of benefits to organisation that is leading company to perform
all work with approach of managing task in proper manner. This determines the first benefit
which is gained by management of Hotel Hilton is to complete all task in decided time period.
Management execute ERP modules to share information effectively by associating all framework
effectively which is a significant advantage for association. A few advantages which are
accomplished through ERP framework increment in profitability, culture of joint effort and so
on. Increment in profitability is best ERP framework that improve generally speaking
productivity by coordinating all business capacities. Model ORCALE and SAP are best ERP
framework that is expanding in general effectiveness by dealing with all capacities, for example,
advertising and human asset from a solitary entryway. Another advantage which is picked up by
the board alludes to separate the boundary or fence among all offices. This advances smooth
progression of data inside offices and leads them to cooperate by actualizing a climate of
coordinated effort. It support advancement and work profitability of HILTON HOTEL on the
grounds that all office effectively speak with one another to play out all capacities is oversee
work. Alongside this stringent information assurance is best angles that creates undertaking asset
arranging programming to contain better security framework. A large portion of the cutting edge
ERP instruments are offering access to finish work with unapproved get to. It is likewise giving
adaptability of information to unapproved get to (Asiri, Greasley and Bocij, 2017). This is
additionally used to create and gather touchy data that bode well deceitful exercises by shielding
it from programmers and corrupt associations. This is also used by the organisation management
and ERP software to generate right strategy for the business. The major concern for each
management is to decide right platform in order to perform all operations for performing all

work in minimum time period. In present scenario management concern is to gain competitive
edge that is leading market for increasing overall productivity for operations.
Recommendation
ERP is the essential part for organisation as it helps to perform work according to present
existing conditions. In the context of hospitality industry there is wide scope is present in market
which is leading business organisation to invest more amount of money in their business and
operations relates with hospitality sector. Moreover, according to current situation of hospitality
business there is intense and global competition is present in market. From the perspective of
Hotel Hilton management operates large number of hotel chains at international level. Due to
which local and international competitors both are impacting on operations of company. It is also
recommend to Hilton authorities to implement ERP system for performing all operations as per
concern of completing task with motive of satisfying customer needs and service in appropriate
manner . Customer retention plays a vital role in the organisation that is increasing possibilities
for completing work with motive of earning profits that is used by management to organise,
change and modify system and structure (Laudon, 2017). It also result that all task which are
performed by business organisation leads management to offer better experience through
utilising effective information technology methods. Another recommendation for managing work
as per use of ERP techniques consider that it is compulsory for business to reduce the time
because it helps company to gain competitive edge in market. This refers that all operations of
organisation are depend on service deliver. So with organised business modules management
perform work by simplify challenges and leads them to work according to current hospitality
trends.
CONCLUSION
In the last with the above report it is concluded that enterprise resource planning is an
important aspect for all organisation which are performing their work in competitive market. On
the other side, information technology also plays an important role for organisation which is
leading business to make right decisions for their operations. EIS, TPS etc. are some important
part for organisation which support lower, middle and top level management of business to gain
better results from operations. Moreover, implement of ERP system and its benefits on real life
business is also included in this report.

REFERENCES
Books and Journals
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Fang, S and et. al., 2015. An integrated information system for snowmelt flood early-warning
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Henfridsson, O., Mathiassen, L. and Svahn, F., 2014. Managing technological change in the
digital age: the role of architectural frames. Journal of Information Technology, 29(1),
pp.27-43.
Klosterman, B.L. and Schein, S.M., Starsight Telecast Inc, 2014. Information system. U.S. Patent
8,646,005.
Laudon, K.C. and Laudon, J.P., 2017. Management information systems: managing the digital
firm. Pearson.
Laudon, K.C., 2017. Management Information Systems: Managing the Digital Firm I KC
Laudon, JP Laudon. Publisher: Pearson.
Lowry, P.B and et. al., 2016. Why do adults engage in cyberbullying on social media? An
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