Ethical Issues and Customer Experience Analysis of Uber Eats Services

This report examines the ethical issues and customer experience within Uber Eats, focusing on discrepancies between registered transportation methods and actual delivery practices. It highlights the impact of these issues on customer satisfaction, delivery rates, and overall company image, especially in comparison to competitors like Grubhub and Seamless. Positive aspects such as customer convenience and increased employment are weighed against negative factors like responsibility for spoiled food. The report recommends improved security checks, performance evaluations, camera systems, and accurate information gathering to mitigate fraudulent activities and enhance customer satisfaction. Ultimately, addressing these issues is crucial for maintaining customer trust and ensuring the long-term success of Uber Eats. Desklib provides a platform for students to access similar solved assignments and past papers.