Job Application Report: Head of Food Delivery at Uber Eats

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PROFESSIONAL SKILLS
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Contents
INTRODUCTION........................................................................................................................3
CV FOR THE POSITION OF HEAD OF FOOD DELIVERY DEPARTMENT IN UBER EATS,
LONDON, UK.........................................................................................................................4
COVER LETTER FOR HEAD OF FOOD DELIVERY DEPARTMENT IN UBER EATS, LONDON UK. 5
INTERVIEW QUESTIONS........................................................................................................7
HOW WOULD YOU MANAGE THE CONFLICT AT THE WORKPLACE?.................................7
DISCUSS THE WAYS IN WHICH THE LEADERSHIP AMONG THE STAFF MEMBERS COULD
BE ENHANCED?................................................................................................................ 8
EXPLAIN THE WAYS THROUGH WHICH THE PRODUCTIVITY OF THE EMPLOYEES COULD
BE IMPROVED?.................................................................................................................9
WHAT ARE YOUR STRENGTHS AND WEAKNESSES?........................................................10
SALARY NEGOTIATION....................................................................................................11
CONCLUSION.......................................................................................................................... 12
REFERENCES........................................................................................................................... 13
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INTRODUCTION
The assignment is focused on applying for the job position of Head of Food delivery
department as found in the advertisement on an online portal, AppJobs. The candidate
would be applying for the vacancy of the position in Uber Eats, London, the UK with an
updated resume and a cover letter. The skills and capabilities of the candidate as needed to
be a leader in an organization would be evaluated by the recruiter (Bailey et al. 2018). Once
the candidate is selected for an interview, answers to the questions asked by the
interviewer to the applicant would be provided in the assignment to understand the
suitability of the candidate for the vacant job position. After answering the questions, the
candidate would also negotiate for the salary being provided to him.
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CV FOR THE POSITION OF HEAD OF FOOD DELIVERY DEPARTMENT IN UBER
EATS, LONDON, UK
JOHN STEANER
79, STREET 11, LONDON, UK
PHONE: [phone]
EMAIL: [e-mail]
SUMMARY: A professional and an enthusiastic leader having adequate skills and capabilities
of dealing with conflicts in business and manage the team efficiently. Looking for a job
where I can use my leadership skills and experience to deliver the best service to the
customers and the organization.
STRENGTHS:
 Great conflict management skills
 Optimum utilization of resources
 Efficient delivery and customer service skills
 Goal-oriented and highly motivated
 Excellent communication skills
 Proficient in team management
EXPERIENCE:
RIDER DELIVEROO, London, UK
April 2017-May, 2019
Food Delivery Leader
 Managing the overall team engaged in providing food delivery services
 Effectively handling conflicts at the workplace
 Providing timely and efficient delivery services to the customers
 Handling problems faced by the consumers actively and efficiently
 Leading the team meetings and discussions and playing an active role in decision
making
 Leading the execution procedure of fulfilling delivery objectives
 Optimum management and utilization of resources
QUALIFICATION:
Master’s Degree (20XX-20XX)
Imperial College Business School
London UK
PERSONAL DETAILS:
Name: John Steaner
Date of Birth: January 12, 19XX
Marital status: Unmarried
Reference:
Sedrick Drake
Director of Food Delivery Department
Rider Deliveroo, London, UK
565-854-7861
Email: [e-mail]
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COVER LETTER FOR HEAD OF FOOD DELIVERY DEPARTMENT IN UBER
EATS, LONDON UK
John Steaner
555-869-9584
[e-mail]
79, STREET 11, LONDON, UK
June 2019
Respected Sir/ Madam,
I would be grateful if you accept my application for the position of Head of Food Delivery
department in your company. I am looking for a good job opportunity in a company
providing food delivery services in the UK, where I can use my knowledge, skills and
experience for the growth of the company.
I have two years of good experience in leadership and management of the team and
providing excellent food delivery services to the customers of Rider Deliveroo and thus,
enhancing their satisfaction and the company’s brand image.
Being a Food Delivery Leader in Rider Deliveroo, I was responsible for managing the delivery
team and handling conflicts between the members and formulating strategies in business
with the help of efficient decision-making to focus on providing excellent services to the
customers and increase the revenues of the company.
Last year in 2018, I was able to achieve an “Excellent Leadership Award” at Rider Deliveroo
for effective team-management and conflict resolution services provided by me to the
company.
I am a quick learner and very comfortable in adopting new environment. I am ever ready to
take new challenges and responsibilities and handle the team and deal with people from
different backgrounds and culture with ease.
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I hope I would be given a chance for the personal interview, if you feel my skills fit for the
vacant position, please let me know.
Yours sincerely,
John Steaner
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INTERVIEW QUESTIONS
HOW WOULD YOU MANAGE THE CONFLICT AT THE WORKPLACE?
Being ahead of the department, I would take certain steps in managing the conflict fairly
and efficiently.
I would communicate with both the conflicting parties to hear the situation from both the
point of views.
I would listen to their points of agreement and disagreement carefully (Prause and Mujtaba,
2015).
I would try to avoid the conflict for the sake of conflict by using negotiation to manage the
situation before it gets serious.
I would try to understand the root cause of the conflict for taking effective decisions.
I would give a fair conclusion that is good for the company and result in the achievement of
the goals rather than being biased and favouring a particular party (Prause and Mujtaba,
2015).
Lastly, I would record the situation in the future to ensure that the issue was resolved
satisfactorily.
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DISCUSS THE WAYS IN WHICH THE LEADERSHIP AMONG THE STAFF MEMBERS
COULD BE ENHANCED?
To enhance the leadership and positive attitude among the team members, I would act as
an inspiration for the team and would encourage the participation of each and every
member of the team for giving their ideas and opinions in the team meetings and
discussions to boost their loyalty and motivation towards accomplishing the tasks and
achieving the organizational goals (Herman, 2016). I would delegate roles and
responsibilities to all the members after providing the required training and expertise in
order to improve their productivity and handle conflicts in the workplace effectively and
efficiently. I would try to create a good and positive working environment for the members
of the team. And also, I would provide recognition and appreciate the employees for their
good performance and also rewards like bonuses and profit sharing would be given to the
employees for excellent performance to enhance their job satisfaction that helps in
providing best services to the customers and achieving the desired company goals (Herman,
2016).
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EXPLAIN THE WAYS THROUGH WHICH THE PRODUCTIVITY OF THE EMPLOYEES
COULD BE IMPROVED?
I will use my experience and leadership skills at the workplace to improve the productivity of
the employees by delegating them tasks and responsibilities to be accomplished within a
specified time period, improving their skills and abilities with the help of training and
development programmes held in the company, providing them with the right tools and
equipment that are required in executing efficient delivery services (Aguenza and Som,
2018). My first priority would be the satisfaction and happiness of the employees that can
be achieved by providing them support, reducing distractions at the workplace, reducing
their stress and tension due to excessive workload, offering them rewards and appraisals to
increase their motivation and providing them with regular feedbacks that help them in
improving their performance in the areas where they are lagging behind. Thus, providing an
environment of safety and freedom would help in boosting the productivity of the team
members (Aguenza and Som, 2018).
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WHAT ARE YOUR STRENGTHS AND WEAKNESSES?
My greatest strength is my team-management skills. I have always been an initiator. I don’t
like to wait for others to respond first. I always take the first mover advantage and I love to
lead rather than following people. I still remember when I was in my college, there was an
event to be held for which my whole class gave my name as a leader because everyone has
noticed my leadership and team management skills and abilities many times before and the
teacher agreed that I was perfect for the position of leader as I never missed any deadline in
assignment submissions, I was always leading groups in class presentations, etc. being
honest, goal-oriented, creative and empathetic are my key skills that were also appreciated
and awarded in my previous job at Rider Deliveroo.
I think my biggest weakness is that I am never satisfied with my work. Even if I do well, I
think I could have done better. I have noticed this about me in my previous job that I always
expected more from myself which came out as a threat in some situations. I tried to find a
solution to this and I realized I need to and I must celebrate my achievements and I applied
this in my work and this helped me not only in appreciating myself but also my team and
other supporters.
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SALARY NEGOTIATION
INTERVIEWER: What is your expected salary?
APPLICANT: As per my two years’ experience as a leader at Rider Deliveroo, I would wish to
have a 30% hike in my previous salary, that is, I would be expecting £42,000 yearly to work
as a head of food delivery department in Uber Eats, London, UK.
INTERVIEWER: I feel you have very high salary expectations. The previous employer was
getting paid with £35,000/ year for the same position and we would like to provide you with
the same.
APPLICANT: Sorry sir, but that would be just a 10% hike in my previous salary which is quite
less than the expectation and my skills and experience.
INTERVIEWER: How much could you negotiate for grabbing this opportunity?
APPLICANT: Sir, as I know it’s a very good opportunity and I would like to work with your
company as the Head of Food Delivery Department, I can work with a 20% hike.
INTERVIEWER: Okay, I would consider your negotiation and your job profile for our vacant
position and would let you know the final decision of the company soon.
APPLICANT: Sure sir, I would like to hear from you soon. Thank you.
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CONCLUSION
Therefore, it can be concluded that the assignment was based on applying for the position
of head of food Delivery Department at Uber Eats, London UK. The assignment included a
resume and a cover letter to apply for the vacant position in the company. Also, the
questions to be asked to the applicant for such job role with their answers provided by the
candidate that also included the conversation about the salary negotiation was provided in
the assignment.
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