Uber's Management and Operations: Leadership, Theories, and Practices

This report provides a comprehensive analysis of leadership, management, and operations within Uber. It explores the characteristics and roles of managers and leaders, including their responsibilities in setting objectives, motivating employees, and providing innovative visions. The report examines different leadership theories, such as situational and systems leadership, and their application within Uber's dynamic environment. It also delves into the key approaches to operations management, emphasizing the roles of leaders and managers in ensuring quality services and efficient resource utilization. Furthermore, the report discusses the impact of the business environment on operational management, including factors influencing decision-making processes. The report uses Uber as a case study to demonstrate how leadership and management strategies are implemented to achieve organizational goals. The report also highlights the differences between the roles of leaders and managers within the organization. Finally, the report explores the key approaches to operations management and factors related to the business environment and their influence on it.

Management and
operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Characteristics and roles of manager and leader....................................................................3
TASK 2............................................................................................................................................6
Different roles which are played by leader in organization that can be applied to different
situation.......................................................................................................................................6
P3. Application of different theories and approaches of leadership...........................................7
TASK 3............................................................................................................................................8
P4. Explain the key approaches to operations management and the role that leaders and
managers play.............................................................................................................................8
P5. operations management and values......................................................................................9
TASK 4..........................................................................................................................................10
Factors related to business environment and their influence on it............................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12
Books and Journals...................................................................................................................12

INTRODUCTION
Management can be defined as a system which is related to coordination in the
organisation and establishing the function in an appropriate manner so that the resources can be
used in accordance with the goals and objectives of the firm. In context of current business
scenario management and operation include different activities such as planning decision making
controlling and coordinates in order to achieve the business objectives (Benzaid and Taleb,
2020). In context of the current report, it is identified that management is the part of organisation
which help in utilisation of resources and performing the function according to the requirements.
Relation to the report it is based on the case study of Uber. Uber is an application based
transportation network which provides taxi services and rental cars to the customers. It is an
American company which offer cab facility food delivery and various other businesses in order
to provide facilities to the customers (Blanding, 2020). The report consist discussion about the
role of leader and manager within the organisation as well as the role of leader of manager which
is applied to different situation according to the theories of leadership and approaches. There is
also a discussion about operation which are required to be performed in order to bring quality
services within the organisation. Along with this there is discussion about various operation in
management and factor affecting the business environment in context of operation management
and decision making.
TASK 1
P1 Characteristics and roles of manager and leader
Operation can be defined as a function within the organisation which is related to using
the business practices in accordance with the organisational needs. It help the management in
achieving the goals and objectives as well as utilising the resources in an efficient manner so that
organisation can maintain productivity level as well as increased profitability within the market
according to its status. In context of this manager and leader within the organisation play
important roles in for achieving the objectives in an efficient manner. Some of these roles and
responsibilities played by manager and leader within the organisation are discussed below.
Manager: a manager can be defined as a person within the organisation who is responsible for
controlling and administrative different functions as well as performing this function in
accordance with the organisational goals. In context of the current scenario of over the

management team within the organisation use to plan the strategies in order to achieve the goals
as well as mark the strategies according to the requirements. A manager is a person who exercise
different function as in order to achieve the objectives as well as help in managing responsible
environment according to the requirements (Budd and Ison, 2020).
Leader: a leader is a person within the organisation which helps in motivating the
employees as well as providing a vision in accordance with the organisational objectives. It can
influence the other employees and their activity by maximizing their efforts in order to achieve
the goals and objectives. In context of the current business environment of Uber leader play
important role within the organisation by performing different functions roles and characteristics
which are discussed below:
Roles of leader:
Leader play important role within the organisation in order to set the objectives as well as
motivating the employees so that organisation can achieve its goals and objectives and perform
the function in an effective way. In context of over the leader within the organisation plays an
important role which is mentioned underneath:
Innovative vision: prime role which is played by the leader within the organisation where it
guides different individuals toward the innovative vision. This is because leader are the
innovative person within the organisation where the follow a lead which can bring innovation
within the organisation. In context of leader within Uber they also used to match the innovation
visionary so that they can perform the functions as well as captured the market by improving
organisational performance (Cook and Anderson, 2020).
Provide guidance and training: the organisation used to provide guidance to different
employees in order to make them effective as well as work according to the requirements of
business environment. It is also evaluated that leader are those person who used to provide
training to different individual where they can increase their capacities and perform in an
effective manner. In context of Uber leader try to train employees as well as provide them
guidance so that they can perform the functions according to the requirements.
Characteristics of leader
Charismatic: this is that character of a leader which is related to influence of the leader
within the organisation. Here it is identified that leader has a vision within the firm which help in
creating an appropriate system as well as performing the functions according to the requirements.

The charismatic behaviour of leaders within Uber helps in growing the company as well as
attractive number of customer by ensuring effective services with polite behaviour.
Effective communication: A leader is an effective communicator within the organisation
where it used to convey the message in accordance with the requirements. It is identified that
leader within Uber used to communicate different individuals in accordance with the
motivational factors so that they can easily understand the message and perform the function
according to the requirements.
Role of manager
Policy development: the major role which is played by a manager within the
organisation is related to developing policies procedures and strategies which can be followed in
order to create an appropriate working environment. It is identified that organisation is working
within the environment where it is essential to create effective policies so that productivity and
profitability can be maintained. In context of Uber manager play number of roles which help in
developing policies and procedures and in order to attract the customers within the market and
captured large market share (De Vries and Van Wassenhove, 2020).
Authorisation duty: Managers also act as a higher authority within the organisation
where it used to provide permission and security in order to different individuals so that the work
related to administration can be flow in an appropriate manner. In context to this the manager
with in Uber used to provide different task and segment the stock according to the organisational
structure so that duties of employees can be divided according to their skill education level and
knowledge.
Characteristics of manager:
Time management: managers are always bound to the time where they perform in
specific time limit so that effectiveness can be achieved within the work. In context of manager
with over they also use to formulate an effective time table so that they can perform the functions
and achieve the objectives by deleting the time according to the requirements.
Effective interpersonal skills: personal skills are required by the manager in order to
perform the functions as well as achieved this function in an appropriate way. It is identified that
manager used to perform these functions according to requirements where it can listen and
communicate with different individuals and achieve the objectives in an appropriate manner.
Here employees within Uber are managed by the manager in accordance with their interpersonal

skills where they can used to create an environment of better relations and achieving objectives
by managing the polite behaviour.
Difference between leader and manager: -
Basis Leader Manager
Role leader play important role in
organisation where it provide
clear vision and guide the
employees in according to the
needs and requirements of
organisation.
Manager within an
organisation leads to
formulate strategies and
policies which can be used in
accordance with
organisational productivity
and profitability.
Characteristic Lead characteristic of leader
within the organisation is
group influence different
individuals and information in
effective manner to achieve
business objectives.
Manager also uses to perform
the functions which are related
to hiring in managing
employees according to the
requirements of organisational
functions.
TASK 2
Different roles which are played by leader in organization that can be applied to different
situation.
There are different situation within Uber which has to be managed by the leader and
manager within the organisation. Some of the situations are discussed below which consist the
role of leader and manager in particular situation will in uber.
Situation: effective management of complex situation
The role of manager identified in different situations where the complexity arise when
mis management of IT department within Uber impact on the passengers services. This is
because due to improper management within the organisation there is lakh between

communication as well as lead to mismanagement of passenger location while tracing their cab.
This impacted on both customer and organisation and lead to negative impact on profitability.
Role of leader
In context of the situation the leader has to guide the both IT department as well as
organisation performance system department so that they can co-ordinate with each other for
solving the problem. Near leader can adopt the transformational leadership style where it has to
engage them in an appropriate manner so that they can perform in disciplined manner as well as
achieve better results by minimising this problem. The leader within Uber can also used to
provide guidance in order to IT department where they can perform their functions by utilising
the resources available to them and solving the issue in an appropriate way. Leader can also
provide guidance to drivers where they can use general instructions and help the customer in
feeling better because of delay in services (Di Vaio and Varriale, 2020).
Function of manager:
Manager also perform number of functions in this situation where it has to take appropriate
decisions and guide the both the department in accordance with the organisational needs. Here
management within IT department can use to enforce both internal and external factors so that
organisation can survive within transport industry. Here they can also attract customers by
providing appropriate solutions as well as using a feedback of customer in order to solve the
problems in this situation.
P3. Application of different theories and approaches of leadership
Situation leadership: situation leadership theory can be defined as a theory which is
used by the leader in order to direct the employees in different situations. Under this theory
manager used to give direction to the employees in accordance with the situation in which
organisation is functioning. There are different characteristics of this theory which can be
implemented under uber full stop some of these are discussed below:
 Flexibility: Flexibility is a prime character of situation leadership theory where leader
within over used to perform the function for providing services for 24 into 7. This
flexibility help form in achieving better results.
 Directing: This feature of situation leadership theory states that manager will direct
employees in a particular direction where they can easily achieve the objectives as well as
perform the function in an efficient way (Dimény, and Koltai, 2020).

 Controlling: Controlling is also feature of situation leadership theory where manager
used to control the employees in accordance with the name of the requirement of a
particular situation. In today’s environment manager used to control the employees and
perform the function according to the requirements.
System leadership: System leadership theory is that part of management leadership
where organisation used to identify the capacities of different individual and implement them in
an particular system so that goals and objectives can be achieved in accordance with the
organisational motives. This helps in understanding the particular situation and using a system so
that negative impacts can be minimised on the drivers of Uber and manage them effectively.
Contingency leadership:Contingency leadership theory is that part of organisational
functioning which bring effectiveness in the organisational functions and help the leader in using
an appropriate leadership style which will suit to different situations. And this theory leader play
important role in maintaining and functions and achieve the objectives in context of current
situation of covid-19 this theory can be implemented on the functions of Uber where
organisation used to meet contingency. Here organisation used to perform the function according
to the situation and overcome from this pandemic situation by changing its functions.
TASK 3
P4. Explain the key approaches to operations management and the role that leaders and managers
play.
Number of approaches which can be followed by the organisation order to manage the
operations and perform the function in effective manner for it is identified that Uber is also using
number of approaches where leader and manager play different roles for some of these are
discussed below:
Total quality management: total quality management also act as a system which is
related to performing the functions of organisational objectives and managing the operations and
the total quality management is a continuous process which helps in improving decision making
ability of organisation and participating and different functions. it help in increasing awareness
about organisation goals and minimising the wastage of resources by using appropriate tools and
techniques. In context of uber, man leader within the organisation used to play number of rules in
total quality management where it is used to guide the employees where organisation can

increase participation and bring effectiveness. Manager also play important role by eliminating
wastage and providing appropriate schedule to in order to perform the functions (Engelseth,
Törnroos, and Zhang, 2020).
Lean production: production method can also use under the operational management
category within the organisation which organisation in improving by removing the wastage and
increasing efficiency and management within the organisation plan important role by taking
feedback from the customer and utilising this feedback in accordance with different departments
and their functions. on the other side leader also play important role by guiding the individuals
and providing the direction so that it can bring excellence within management and provide
appropriate system by using these feedbacks.
P5. operations management and values
Management is that process which involves number of plants in order to control and
monitor the activities of business. Operational management is important part of business
organisation where it help in managing the function and providing supervision services to direct
different individuals. National management include number of values and plants which are
discussed below:
Process design: it can be defined as that part of operation management which is related
to transforming organisational goals vision and objective in accordance with available resources
so that organisation can perform the function in a number of series. It include appropriate process
in order to promote the functioning within Uber and achieve the organisational goal by managing
the function in an efficient way (Haddud and Khare, 2020).
Cost reduction: Cost reduction is a process which is related to managing the functions of
company in order to increase the profitability and decrease the cost. In context to this
organisation use appropriate method where number of tool such as budget and cost evaluation
will be used full stop in context of other organisation used to promote the functions related to
cost reduction by cutting the cost in terms of petrol and various maintenance expenses.
Control and design system: Control and design system is also effective part of
operational management where it involves number of functions which has to be performed by the
leader and manager in context to this organisation used to identify the system where top level
management play important role in controlling and enabling the functions. It is also identified

that appropriate designing system will help in building better management and achieving
objectives (Kivinen, 2020).
it is identified that there are a number of functions which must be performed in order to manage
the operational management and achieve the objectives of organisational working..
TASK 4
Factors related to business environment and their influence on it
Identify the number of factors within the business environment which has to be used by
the management in order to achieve profitability and manage the function according to the
requirements of current business error. This is also identified that all these factors help in
managing functions and formulating effective business plan so that organisation can achieve
profitability. Uber is also using number of factors in business environment which are discussed
below:
Corporate social responsibility: contacts of uber organisation is using corporate social
responsibility in order to fulfill its obligation to work the society for stock under this it is taking
number of decisions which help the productivity and profitability of where it fulfilling its moral
duty in order to achieve its business objective by involving the customers and employees. Here
organisation provide number of festival counter free cab services which help in fulfilling
corporate social responsibility of organisation towards customer and society (Janni, 2020).
Ethics: ethics can be defined as a moral principle of a organisation which are related to
behaviour of organisation in order to make an appropriate code of conduct. In context of over it
is following number of ethics where organisation used to take responsibility for customer and
employees. Continuous increment within the demand organisation is facing number of laws
shoes which impact on organisational functioning worldwide. In order to maintain the function it
is using number of policies which will minimise the negative impact of these functions and
perform the organisational operations in an effective manner (Kidd, 2020).
Identified that these are some moral responsibilities of organisation which has to be
followed by the Uber in order to improve its function and achieve better results all stop this will
lead to successful achievement of operation and managing organisational effectiveness within
the environment where it is working.

CONCLUSION
It can be concluded from the above mentioned information that there are various
functions which are performed by the organisation in order to maintain the working environment
healthy. It is also identified that manager and leader within the organisation has there clear role
which helped organisation and performing its function and managing responsibilities. In context
of Uber there are different kind of those which are played by manager which help in managing
functions and achieving objectives in an appropriate manner. Along with this, it is also
concluded that there are a number of responsibility which has to be fulfilled by the organisation
in context of business environment and performing the function according to the requirements.

REFERENCES
Books and Journals
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Budd, L. and Ison, S. eds., 2020. Air transport management: an international perspective.
Routledge.
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continuity of operations. Journal of Business Continuity & Emergency
Planning, 14(1), pp.46-54.
De Vries, H. and Van Wassenhove, L.N., 2020. Do Optimization Models for Humanitarian
Operations Need a Paradigm Shift?. Production and Operations Management, 29(1),
pp.55-61.
Di Vaio, A. and Varriale, L., 2020. Digitalization in the sea-land supply chain: experiences from
Italy in rethinking the port operations within inter-organizational
relationships. Production Planning & Control, 31(2-3), pp.220-232.
Dimény, I. and Koltai, T., 2020. Supporting Operations Management Decisions with LP
Parametric Analyses Using AIMMS. Periodica Polytechnica Social and Management
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Engelseth, P., Törnroos, J.Å. and Zhang, Y., 2020. Interdependency in coordinating networked
maintenance and modification operations. Journal of Manufacturing Technology
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Haddud, A. and Khare, A., 2020. Digitalizing supply chains potential benefits and impact on lean
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Janni, K., 2020. Reflections on Odor Management for Animal Feeding
Operations. Atmosphere, 11(5), p.453.
Kidd, T., 2020. Handbook of research on technology project management, planning, and
operations. Learning, p.318.
Kivinen, S., 2020. Enhancing Operations Management Efficiency and Employee Experience
Through Data.