University of East London: Hospitality Industry Report and Analysis

This report provides a comprehensive overview of the hospitality industry, examining its economic impact, evolution, and diverse services. It delves into the structure of the industry, highlighting major players such as Marriott International, Holiday Inn, Accor Hotels, and Intercontinental Hotel Group, along with their operational strategies and global presence. The report further explores various career opportunities within the sector, including roles like hotel manager, hotel clerk, and concierge, detailing the responsibilities and required skills for each position. Additionally, it outlines pathways for career progression, emphasizing the importance of relevant experience, educational qualifications, and training programs. The report concludes by underscoring the industry's expansion and its contribution to employment, making it a valuable resource for students and professionals looking to understand and navigate the hospitality sector.

Assessment
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Contents
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
Hospitality Industry.....................................................................................................................3
Career Opportunities....................................................................................................................5
Explanation of how an individual could progress within the sector............................................5
Conclusion.......................................................................................................................................6
References........................................................................................................................................7
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Introduction
Hospitality industry, has been playing a crucial role for the different economies in all over
the world. This report specifically going to show the working of hospitality industry, what
opportunities and individual can get when it comes to career development and so on. Along with
this, assessment will also put light on different experiences, training and qualifications that are
required by buy an individual who is looking forward to get into the hospitality industry. In the
early 21st century, there were many global corporate hotel chains merge with each other like
intercontinental hotel, Holiday inn, Crowne plaza, Marriott, Accor hotels, hotel, and so on. In the
year of 2015 the first world hotel which was expanded within in Malaysia that consists with 7351
rooms and considered to be the largest hotel in all over the globe (Adeola and Ezenwafor, 2016).
Main Body
Hospitality Industry
This industry has affected the economy, living standards of individuals, entertainment
aspects and so on within both negative and positive sense. On the other hand, it has been
analysed that hospitality industry has been in nearly old as humanity where individuals lived in
caves and now it has turned into inns, staging post, resorts, motels, hotels and so on. Particularly,
there are around 187000 hotels that are delivering number of services to customers in relation to
lodging accommodation and so on. Including this, hospitality industry can be defined as a
number of categories which delivers services like drink service, food, lodging, even planning,
transportation, theme parks, cruise line, airline, travelling and so on as these are directly
connected with tourism and event planning industry as well (Mohsin, Ramli and Alkhulayfi,
2016).
Basically, hospitality industry delivers a range of services to the customers depending on
their demand and requirements like accommodation, food, lodging and so on. Over the years,
there are many business organisations that are dealing within this sector and giving good rivalry
to each other where Holiday inn, InterContinental, Accor hotels, Marriott and so on. Description
of all of these business organisations along with the location in which they are operating are
mentioned underneath:
Marriott International: this is one of the hospitality company which is famous among
individuals who are looking forward to visit new places and getting exotic experience of lodging
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facilities. At the moment, it is a public limited company and found in the year of 1927 by J.
Willard Marriott and Alice Marriott. Marriott International is is headquartered at Bethesda,
Maryland in the Washington DC. It has reached to the 33 number and brand as one of the finest
companies to work in among 100 best companies given in the fortune. It is holding among 30
brands and 7003 properties among different territories and countries 131. There are number of
countries like China, India, Canada, America, Australia, Brazil, and many other famous tourism
countries in which this organisation is performing its operations relation to food, lodging and
resort services (Melissen, van Ginneken and Wood, 2016).
Holiday Inn: another famous hospitality company which is is a British owned American
brand of the hotels and considered to be a subsidiary of intercontinental hotels group. At the
moment, Holiday inn is holding more than 1200 active hotels which has more than 214000
rentable rooms. Also, company is headquartered at Denham, Buckinghamshire. There are
number of areas or countries in which Holiday Inn is delivering its lodging and other service-
related services and these areas are America, middle East, Africa, Asia Pacific, Europe, Australia
and so on. On the other hand, it consists of different brands among different names like Holiday
inn hotel and suites, Holiday Inn Resorts, Holiday Inn Select, Holiday Inn Club Vacations,
Garden Court, Holiday Inn Express and so on) (Anderson and Xie, 2016).
Accor Hotels: this hotel company was founded in the year of 1967 by Paul Dubrule and
Gerard Pelisson. It is one of the finest French multinational hospitality business organisations
that consist of various vacation properties, franchised and managers different hotels as well.
Over 100 Nations with almost 4,800 hotels this company is offering services like lodging and so
on with the help of 280000 staff members. There are number of segments in which this hotel
chain performs business and some of these are: midscale, luxury, premium, economy and so on.
Intercontinental hotel group: one of the famous British multinational hospitality company
e which has around 842749 rooms among more than 5600 hotels. Organisation is dealing within
100 countries and owned a number of brands like present hotels, six senses hotel, Kimpton hotels
and resorts, Crowne plaza, Voco hotels, and so on. Some of the nations in which this
organisation is performing is operations like lodging and so on are United Kingdom, America,
Australia, Asian countries, and so on. On the other hand, this hotel chain was found in the year of
2003 e and continuously has given ample number of services to its customers that are
considering different segments like luxury, economy and so on (Filimonau and Mika, 2019).
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Career Opportunities
Present time, hospitality industry is not only limits to restaurants, hotels for meeting
venues but it has also grown among different areas as well like events, tourism industry and so
on. Based on a particular research comma in the United States around 12.4 million individuals
are performing number of services with in hospitality industry. which can be considered as
around 8.7 % of the overall employment that hospitality industry has given to America.
Since, the demand of consumers in all over the world in relation to hospitality industry order
logic services has increased it has impacted upon overall performance level of various business
organisations that are dealing with this sector. In order to fulfil this, the whole industry has
generator down number of job opportunities and some of these are presented underneath:
 Become a hotel manager: to be one of the crucial job opportunities where hotels general
manager consists of different responsibilities which involves both management of
operations and finance and also the individual create standards for personal
administration and performance. On the other hand, it has been analysed that these
individuals would also require proper training so that their own skills and requirements
can easily be fulfilled for the better performance within the hotel in which these
individuals are performing services (Boella and Goss-Turner, 2019).
 Hotel Clerk: another job opportunity that an individual can get where he or she may be
responsible for assortment of different range of services in order to fulfil the satisfaction
level of hotel Gas and this can be anything from checkout to check in, assigning different
rooms along with performing the enquiry related answers that customers may have.
 Concierge: this is also one of the crucial job opportunity e that job seekers majorly gets
within the hospitality industry. Basically, these individuals for this job requires number of
skills so that various responsibilities like planning different meetings and assisting gas
with everything like restaurant reservations, planning special events related tickets,
helping them in travelling and offering them information related to two different places
that they can visit (Kruja and et. al., 2016).
Explanation of how an individual could progress within the sector
Considering the right experience, getting proper qualifications like degree of hospitality
management, getting appropriate training need an individual to gain success within this industry.
Through these elements, an individual can easily get a job in a reputed hospitality organisation
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like Marriott International, and so on. And on the other hand, it has also been analysed that these
International organisations may also consists of different training sections as well so that right
modifications within the personal could take place and offer appropriate services to customers so
that they can easily get right amount of satisfaction and gain the exotic pleasurable experience of
the hotel in which they visited. Along with this, it is said that an individual would require to you
have appropriate experience within this industry because fresher main lead these International
organisations to face high competition from other rival competitors (Dhiman, 2016).
Conclusion
With the help of above-mentioned report, it can easily be concluded that hospitality industry
has captured a wide area of the economy and carried very well market share within the service
industry considering different hotels like Marriott, Holiday Inn and so on. There are many
departments in which an individual can perform jobs and these are housekeeping, front office,
and so on. Since the hospitality industry is is expanding its self among different areas of the
world, it has helped many job-seekers to work with them and raised employment rate as well.
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References
Books and Journals
Adeola, O. and Ezenwafor, K., 2016. The hospitality business in Nigeria: issues, challenges and
opportunities. Worldwide Hospitality and Tourism Themes.
Anderson, C.K. and Xie, X., 2016. Dynamic pricing in hospitality: overview and opportunities.
International Journal of Revenue Management. 9(2-3). pp.165-174.
Boella, M.J. and Goss-Turner, S., 2019. Human resource management in the hospitality industry:
A guide to best practice. Routledge.
Dhiman, M.C. ed., 2016. Opportunities and Challenges for Tourism and Hospitality in the BRIC
Nations. IGI Global.
Filimonau, V. and Mika, M., 2019. Return labour migration: an exploratory study of Polish
migrant workers from the UK hospitality industry. Current Issues in Tourism. 22(3).
pp.357-378.
Kruja, D and et. al., 2016. Empowerment in the hospitality industry in the United States. Journal
of Hospitality Marketing & Management. 25(1). pp.25-48.
Melissen, F., van Ginneken, R. and Wood, R.C., 2016. Sustainability challenges and
opportunities arising from the owner-operator split in hotels. International Journal of
Hospitality Management. 54. pp.35-42.
Mohsin, A., Ramli, N. and Alkhulayfi, B.A., 2016. Halal tourism: Emerging opportunities.
Tourism Management Perspectives. 19. pp.137-143.
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