UGB009: Business Management Project on Tourism and Hospitality

This Business Management Project 1 (UGB009) delves into the dynamic Tourism and Hospitality sector, employing both quantitative and qualitative methodologies to analyze trends and impacts. The quantitative analysis reveals significant growth in international travel, contributing substantially to global GDP and job creation, while the qualitative approach explores the roles and impacts of tourism through interviews and focus groups. The project highlights the importance of innovation, strategic frameworks, and technology in enhancing the hospitality industry, addressing criticisms regarding skill expectations and advocating for integrating industry professionals into education. A literature review supports the shift towards academic inquiry in hospitality education and emphasizes the role of online reservation systems in improving user experience. The study concludes with recommendations for sustainable growth and skill development in the global tourism and hospitality landscape.

UGB009: Business Management Project
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Contents
Introduction................................................................................................................................3
Quantitative Methodology.........................................................................................................4
Findings and Recommendations:...............................................................................................5
Qualitative Methodology...........................................................................................................6
Findings and Recommendations................................................................................................8
Literature Review of Tourism and Hospitality..........................................................................9
Conclusion................................................................................................................................11
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Introduction
Tourism & Hospitality is one of the Prime Growing sector as well as sole source of job
creation and procuring foreign exchange for many developing and aspiring nations. Globally
tourism around the world has overreached the expectations of government authorities
Tourism in global scale has been exceeded the various expectations of local authorities.
Tourism is the primary economy generator by revenue funds from the tourists
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Quantitative Methodology
The purpose of proposed investigation is to understand the various aims and objectives
behind the heritage and spiritual tourism along with the development of strategies behind the
heritage and spiritual tourism in global context. Tourism is a more complex phenomenon that
is involving a various number of constitutive elements. In the research report various forms
of Quantitative study has been used for Group discussion s approaches and interactions has
been undertaken. Tourism research approach has been diversified among the tourism
industry. The research has been conducted here by the help of various tools and data from
growth various government and government authorities’ responsible on tourism sector
growth and development (Hussain, et. al., 2016). Quantitative methods are the collection of
various forms of methods and techniques are being utilised by the researchers to measure or
assess for measuring social phenomenon. These methods provide explain and analyse and
provide different predictions to the observed form of phenomenon or the type of behaviour.
Models and different form of statistics is used for the study (Hussain, et. al., 2016). A
statistical form of method is a form of scientific process of conducting a process of behaviour
of population that is trying to analyse the general form of characteristics for any specific area
of the tourism sector. Information statistics and record of various institutions are being
obtained. Quantitative methods are emphasis zing research with the help of statistics.
Quantitative research is generally focussing on convergent reasoning instead of convergent
reasoning and focuses on detailed and numeric data analysis. The main characteristics of
Quantitative research are as follows:
 Data is collected usually utilizing structured form of research instruments.
 The results are generally representative of large form of population and based on larger
sample sizes.
 All purpose of the research is being carefully designed before the data is being collected.
 Data are arranged in the form of figures, statistics, charts or other non textual forms.
 Project has been undertaken generally used to predict the future outcomes.
 Researcher is generally using the form of software or some questionnaires to collect the
numeric data.
 The research study has high form of reliability and generally repeated or replicated
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Findings and Recommendations:
International travel and tourism sector has grown up significantly in the recent years as
people are now fond of travelling for leisure. More people are travelling to international
destinations for leisure. This growth has significantly impacted the travel and hospitality
industries. Growth in the area of tourism sector also significantly driving the growth of
hospitality sector tremendously. After proper analysis it has been observed that international
travel has grown up between 3 and 4 percent in 2017. This research has also covered the GDP
growth of tourism countries of the world. It has been found out that Tourism and hospitality
are developing as a key sector for the job creation and economic development in worldwide
forum. In 2016 alone tourism and hospitality sector has created $ 2.3 trillion and 109 million
jobs globally Tourism and hospitality sector alone has indirectly contributed to $ 7.6 trillion
to the global platform and generated approximately 292 million jobs only on 2016. This is
almost 10.2 percent of the total GDP of the world. Tourism and hospitality sector are growing
because of travellers (Hussain, et. al., 2016). Generally people are travelling for business and
leisure purposes internationally and locally. If compared 76.8 percent are travelling for the
business purposes while 23.2 percent are travelling for the fun or leisure. Tourism is a
prominent sector for the development across all continents globally like the countries such as
Greece and United Kingdom and Thailand these toll is account of 3.4 to 9.2 percent of world
GDP. Economic benefits of the Travel and tourism council has not been shared equally.
World travel and tourism has promoted the sustainable growth of the tourism and hospitality
sector and working jointly with the local government organisations and international
institutions to generate prosperity and dive exports. Globally approximately 16.5 million of
hotel rooms have been shared by tourists also the growth of technology and the digitalisation
has also given the significant impact on the tourism and hospitality sector as the customer and
tourist are becoming more comfortable in assessing the room bookings. Many hotel booking
apps has been also increased significantly that have been giving boost to the hospitality sector
(Hussain, et. al., 2016)..
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Qualitative Methodology
Another approach that has been used in understanding the roles and impact of tourism are
also analysed in this topic for the better understanding of the mentioned topic. Qualitative
methodology describes about the understanding required for applying a diverse range of
qualitative methods that are used to explore, understand and interpret a given form of study
and object. This methodology in tourism sector undertakes various inspirations from social
and cultural sciences such as sociology and anthropology. The objective of this research is to
explore and discover the understanding by the help of empirical studies that are help in
generating rich form of collecting material and generating rich descriptions. Qualitative
research methodology are often characterised by a high level of sensitivity and reflectivity to
ambiguity and power relations. Qualitative research techniques are including both a different
series of steps organised in research group. There are several form of methods are applicable
for the criteria of qualitative research methodology that has been used for conducting the
research (Deery, et. al., 2015). The interview is one method by the help of that the researcher
is collecting data or information directly from the respondent. The interview is a technique to
verify the hypothesis or to describe the phenomenon of social sciences. It includes the
planning guide for invention strategies and a thematic guide for listening. There are various
advantaged of the interview process. The main primary benefit is that it helps in
understanding the emotions and attitudes of investigated people. It also helps in determining
the resistance and motivation from certain areas of tourism and hospitality sector. It also
helps in developing a trust among the interviewer. Second most prominent method is focus
group interview where interaction is happing between the people of common characteristics
and interests (Deery, et. al., 2015). Here interactions are conducted to get specific
information about the topic. Research topic on Tourism and hospitality sector uses focus
group technique is conducted among 4-6 groups has varied interests among the persons.
Focus group method allows procuring information in great depth about the behaviour and
motivation of peoples. Generally focus group study is conducting with the other processes.
Other methods that are being used in the process of Qualitative research method are content
analysis or the observation method. The five forms of qualitative research are conducted in
Varity of organisations are Grounded theory, case study analysis, narrative theory and most
prominent is Ethnography research. It is the most scientific type of methodology to gather
non –numerical data. This type of research is referred to the metaphors and findings of
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description of things. Quantitative research is using the methods and concepts from different
established fields of academic excellence. Qualitative study analysis only a specific set of the
topic. Analysis of past case study is providing significant interpretation for the study. These
methods are fostered with the help of data percolation method and are the integral part of the
analysis of the five angles. These methods are used along the quantitative method. For further
classification one can link the survey results with hypothesis testing generating models
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Findings and Recommendations
After conducting the research properly and analysing the trends among the hospitality
industry after significant impact on the tourism sector. Tourism and hospitality sector has
grown into a global industry that has combined effect on the world directly or indirectly. On
the basis of Global innovation indexing there are various trends and dynamics are going on
the tourism and hospitality sector. The reports analysis shows that there are various factors
such as linking of the entrepreneurship with various scientific institutions, involvement of
research panel and foreign subsidiaries (Banyan and Glover, 2012). Strengthening of the
strategic framework in the hospitality industry is a major recent trend in the process of
globalisation .Due to the introduction of advanced techniques of management and increasing
reach of technology among the lives of the people there are various process has been changed
in the hospitality industry with tools such as leadership manager, organisational culture and
management tools. The globalisation has created the opportunities to develop the skills of the
staff through training and skill development. Globalisation process has impacted on the
various factors of long term growth prospects of the hospitality industry. Innovation in the
hospitality industry has generally concentrated on two activities: the technical factors for
providing the services to the guests (Banyai and Glover, 2012)...
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Literature Review of Tourism and Hospitality
Tourism and hospitality industry has been often criticised for having the unnatural form of
expectations on the different forms duties they may be allotted and consequently the form of
skills they are expecting to exercise on entry into the tourism and hospitality industry.
Tourism and hospitality industry generally neglects the entry of different form of students
and new comers in this industry due to lack of experience and professional management
degrees in this sector. In 1996, Formica published a detailed study on the hospitality and the
tourism sector in America and Europe that have examined a study on future trends and
examined programs (Ayeh, et. al., 2012). In this study, he has argued that there was a form of
international movement that has supported the hospitality education from its vocational form
of base to an inquiry into the academic field. The claim of Fomica was later evidenced by the
Case study of Morrisson and O’ Mahony that provide input about the liberty evolved in
hospitality management education. There are three major components that are developing a
hospitality curriculum : values, skills and substantive knowledge. In Tourism and Hospitality
industry generally behavioural and managerial skills are more important that operational skill
in this sector. Tourism and hospitality industry are help in getting the knowledge of
management along with the learning skills of operational management (Ayeh, et. al., 2012).
To achieve this objective it was must to engage the various industry professionals in this
sector. This can be achieved generally with the help of two ways: one through Competency
models that are being devised with the help of industry practitioners are ranking for
competencies and various content area are important in the workplace. Educators are making
strong note of these primary important competencies. In past their are various research work
has been done in identification and finding raking factor of the hospitality graduates. Main
competency of the hospitality graduates are that they focused solely on the perceptions
deriving in this tourism and hospitality sector (Bunakov, et. al., 2015). Online reservation
system have impacted primarily in the up gradation of the user experience in tourism and
hospitality sector. There are major travel companies that are prevailing around the world that
have evolved and uplifted the face of tourism and hospitality sector. Areas of high natural
resources appeal more to the tourists among the various industries. Tourism is developing on
the global platform at very rapid pace and sometimes it is only source of revenue generation
for developing nations (Walker, 2012)... Tourism is the vital factor of many individual in
different corners of the world. Tourism and hospitality both are also large scale revenue
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generation for the local community and the development of local people. Tourism in the
global level has developed the infrastructure and improved the environmental conditions at
the different parts of the world globally. Major heritage destinations around the world has
developed the landscape and also helped the authorities in preserving the destination that are
rich source of heritage well being of the global landscape. Thailand government is increasing
the foot fall of tourism and also simultaneously the hotel industry and improve the
expectations of the local people and upgraded their standard of living. Tourism and heritage
sector are also help in preserving the rich source of suitable development of the global
climatic conditioned along with the development of heritage culture for the future
generations. Employment opportunities along with the development of the tourist destination
(Walker, 2012).
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Conclusion
The report provides the overview about the various aspect of tourism and hospitality sector
and also helps in understanding the various research methodology tools and methods used in
quantitative and qualitative analysis and explored in detail the aim, objective of research in
this sector. This also helps in understand in weakness and how to improve this sector.
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References:
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 Bunakov, O. A., Zaitseva, N. A., Larionova, A. A., Chudnovskiy, A. D., Zhukova, M. A.
& Zhukov, V.A., 2015. Research on the Evolution of Management Concepts of
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 Hussain, K., Konar, R., Faizan, A., 2016. Measuring Service Innovation Performance
through Team Culture and Knowledge Sharing Behaviour in Hotel Services: A PLS
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 Morozova, M. A., 2013. The formation of the network of hotel product in the light of the
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 Phillips, P. and Moutinho, L., 2014. Critical review of strategic planning research in
hospitality and tourism. Annals of Tourism Research, 48, pp.96-120.
 Walker, G. R., 2012. Introduction to hospitality. Moscow: Yuniti-dana, 735 p.
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