UGB261 - Operations Management at Tesco: A Report on Business Growth

This report examines how operations management supports Tesco's business aims and objectives. It investigates management approaches that ensure effective management functions contribute to organizational design in a changing environment. The report discusses the role of operations management in managing activities, inventory, supply chain, and quality. It highlights strategic, tactical, and operational decisions made by operations managers. Furthermore, the report explores contemporary and scientific management approaches, including quantitative management, system theory, and contingency theory. It also analyzes the importance of motivation in the workplace and how effective communication and teamwork support business performance, ultimately contributing to Tesco's growth and development.

MANAGEMENT THOUGHT
AND PRACTICES

Contents
INTRODUCTION...............................................................................................................................3
Operations management support the business aims and objective of your organisation....................3
Organisation could ensure the business management functions contribute toward the growth and
development of the organisation with various approaches.................................................................5
Analyzing the importance of motivation in workplace venture.........................................................7
How does effective communication & team work support business performance.............................8
CONCLUSION..................................................................................................................................10
REFERENCES..................................................................................................................................11

INTRODUCTION
Management is defined as the art of getting things done by making the best use of
available resources. Over the passing centuries, organisational structure has undergone
radical changes, and simultaneously the process of management as well. ... These, when
clubbed together, are called Management Thought. Tesco plc is a British multinational
groceries and general merchandise retailer headquartered in Welwyn Garden City, England.
It is the third-largest retailer in the world measured by gross revenues and the ninth-largest in
the world measured by revenues. This report contains issues such as Operations management
support the business aims and objective of your organisation. Approaches of management
leading to the path of growth and development. Importance of motivation in company and
how effective communication leaves an impact on performance of company.
Operations management support the business aims and objective of your organisation
It helps to manage the activities that helps companies such as Tesco to transfers their
inputs such as energy obtained, raw materials, requirements of customers. Information, skills
and finance etc. in the area of outputs so that company can deliver their products on time and
achieve success in reaching their objectives. There are other areas that are looked over by
team of operations such as managing inventory, looking after supply and logistics, maintain
quality as per the standards of market and looking after the sills of team so that they can
develop their base of operations and utilize their resources in the right manner (Meng and
Wang, 2017).
Role played by team of operations management is very crucial and important role for
Tesco as they help them to find managers who are perfect and will be able to comply with the
forces of market. The aspect of operations management is considered to be the heart and
belief system of company. Areas such as design, operation, maintenance and improvement in
processes is done by them. Responsibilities in this section is clear such as marketing and
finance so that they can manage the activities. By this team they are able to make profit and
maximize their shareholders so that they can get more investment and allocate in the rightly
planned areas. Their focus is also on to reduce the cost that is incurred in the stages of
production so that financial resources of Tesco are not wasted. With the help of operation
management company is able to manage their products and services in a better way beginning
from the place when they have to work on new idea for the development of product or to
focus on after sales service such as providing customers any form of support required. With
the help of operation management company is also able to focus on improving their quality.

This is why Tesco ensures to check their stages of manufacturing and development and make
sure that they are working consistently in order to improve their quality (Joullié and Spillane,
2020).
The success of company highly depends on decisions taken by organization as per their
nature of business. Some of the decisions taken by operations manager are
Strategic Decisions-
It is the duty of operations management to provide assistance to management of
senior level so that they can take the right strategic decisions. These decisions consider to
work on removing the issues that are existing in the system in efficient manner and work on
the processes so that they can achieve competitive advantage. These decisions are taken on
big level cases such as mergers or acquisitions, or change in processes which helps them to
affect businesses on core level.
Tactical Decisions-
With the help of operations management Tesco is able to assess the availability of
resources in an efficient manner and manage their work as per the legal guidelines provided
by them so that they have the support of the organization. Mainly this sort of decision is taken
when company has to make changes in their process of planning and set the delivery to get
their raw materials.
Operational Decisions-
Another role of operation management is to assist management of Tesco to plan,
control and monitor the decisions of operations under the constraints of decisions on tactical
level. Decisions taken under this are done for the benefit and work of specific department so
that they can easily achieve their targets. Most of these decisions are taken for short term
goals such as day to day decisions of business or planning done for tasks and goals.
In order to reach their aim operational management will have to focus on aspects such as
Product Design-
Process of operational management includes the designing of product and then
serving it on with same quality in the campaigns of customers so that they can work on
building a network between supplier and distributors. Apart from that they also work on

innovative ideas which they can bring to design and materials so that they can serve as per
the needs and wants of customers.
Job Design-
Although department of HR works with employees and in its working conditions.
Processes of operation management are build so that they can focus on efficiencies of
employees and their development. Calculation for effective work are done for operation
management so that they can ensure production and logistics of all campaigns in smooth
manner (Wren and Bedeian, 2020).
Organisation could ensure the business management functions contribute toward the growth
and development of the organisation with various approaches
Contemporary Approach to Management-
This theory helps to focus and explore on the work of manager, employee,
environment of business, human resources, capital ready to invest, efficiency, creativity and
innovation. The primary form of this approach is to work with-
Quantitative Approach to Management-
This approach to management makes sure to work with application of models in
mathematical order, model to optimize and information, simulation in computer and other
techniques in the quantitative area to focus on the aspect of decision making. There are some
primary branches in quantitative management such as
 Management Science-
There are different aspects of management science with disciplines that can be
recognized.
 Operations Management-
Functional process of Tesco are hired so that they can make sure that results are
getting achieved by serving as per the value proposition set by management (Prieto and
Phipps, 2019).
 Quantitative Management-
This approach focuses on making sure that data is analysed before it is used so that
right decision can be taken.

 Total Quality Management-
This aspect is concerned with improving the efficiency and reducing the wastage in
the cycles or processes of management so that calculations made can be right which will help
them to come on to right decision.
 Management Info Systems-
With the help of this aspect company is able to focus on methods that are
technological and quantitative for observing, collecting, organizing, evaluating and to
disseminate the information across the company.
 System Theory-
There are different parts in a company whose works help them to work and respect
coordinating tasks with others. There are several parts in this focus cycle such as process of
transformation, input or output, feedback and the environment. This helps companies such as
Tesco to remain organic and subpart their interaction.
 Contingency Theory-
This theory of management helps to make decisions. It all depends on the nature of
business the environment they tend to deal in, relationship with units and sub units so that
they have control over the actions of sub unit or unit. This will help them to make more
contribution to the path of growth and development (Crook, Lê and Smith, 2020).
Scientific approach to Management-
This theory was given by Frederick Taylor which helped companies such as Tesco to
work with the best option to complete their job. His vision was to focus on developing
science with time so that they can make changes in rule of thumb. Also make changes so that
they can select the right people, train them with the right set of skills required for the job and
then pass the same strategy on to for workers. Management of Tesco will have to make sure
to cooperate with other employees and keep a track of the task assigned to them. Most
important thing is to work without conflict and for that they will have to divide the work in a
suitable manner between managers and workers of company. With the help of theory given
and following on to the right instructions they will be surely be able to work on the path for
growth and development.

Analyzing the importance of motivation in workplace venture
Motivation is described as procedure that guides, initiates and maintains aim and
achievement oriented nature of individual candidates. It is a key element that usually utilized
in organizational context in term of motivating workers in order to enhance their performance
and productivity level as well as to boost their morale excellently, which is quite important to
do so a company and its management. In regard to workplace, motivation play vital role in
term of creating productive and positive working environment where number of employees
perform together for achieving aims and objectives of venture and gaining competitive
advantages (Why employee motivation is important and how to improve, measure and
maintain it, 2021). It can be said that employee motivation is the most important component
in the context of TESCO progress and success. It is a kind of commitment extent that drive
and energize organizational employees whether they are new or existing to bring to role
daily. Without this element, firm may unable to sustain for long within retail industry and be
competitive, which is quite important to it to do so. Lack of motivation at workplace may
enable a firm to experience reduced performance level, operational effectiveness and
productivity as well as lower extents of output.
In the world of business, there are several reasons may accessible behind usage of
motivation that define their importance at workplace within companies like TESCO. For
example, the main reason behind acceptance and use of motivational approaches is building
highly productive teams that may have capability to achieve set goals of supermarket and
enable firm to fight against rivals that has also operated in similar sector (Pangaribuan and
et.al., 2020). With this term, TESCO may build these kind of groups at workplace that
contribute to obtain expected results in effective manner. Just like this, higher productivity
levels are another reason that drive attention and effort of management towards formation
and usage of employee motivation approaches. When each candidate at workplace is
motivated to perform continually and effectively, it may lead to more output. It may allow
supermarket to do more efforts in term of initiatives to enhance satisfactory level of
customers and fulfill the expectation of stakeholders such as workers, manager, government,
owner, suppliers, etc.
Motivation is significant at workplace within TESCO in recent time because it
enables management to feel stronger during situation of pandemic. It drives the attention of
each candidate towards conducting effective and systematic practices by following terms and
guidelines authorized by government that help firm to serve quality services and deliver

products to customer’s home as they are unable to came out of their houses due to lockdown.
Motivation encourage employees to be with brand when critical circumstance may arise
suddenly (Hitka, Lipoldová and Schmidtová, 2020). It allows individual to be productive and
allow other to be the same, because supermarket need their efforts and initiatives to make
people outside company happy.
Not only in above terms, motivation play vital role at workplace by bringing more
innovation and creative in style of workers. Not only may they produce more, but encouraged
worker is also more likely to make offering even better. Continuous motivation in term of
appraisal, incentives, etc. may made employees capable and permit to be creative through
which they may obtain more benefits. It can be said that by being highly concentrated on
items and services, motivated staffs may see areas for further improvement and development
and may be drive to perform to enhance these excellently. It may contribute to low level of
absenteeism and high employee turnover within TESCO, that may negatively influence
business (Tran and et.al., 2020). Motivated workers are happier with their working
environment and lives which drive their attention towards formation of creative and
innovative ideas that they use to gain competitive edge and increase profitability of
supermarket more than its key competitors. These kind of people at workplace within
organization may support to be competitive in the future and gain the attention of new
customers. It may support to build strong image and reputation within retail sector in term of
improving product quality and service standards which happen just because of having
motivated and productive workforce.
How does effective communication & team work support business performance
Excellent communication and group work within TESCO may contribute to enhance
its organizational performance level as essential and valuable support that allow company to
gain the attention of new customers and enhance the satisfactory level of existing forever.
Effective interaction at workplace may play vital role in term of organization success and
allow it to work effectively and be productive while operating and managing venture
activities within retail sector (Kalogiannidis, 2020). With this source of motivation,
management may retain talented, skilled and experience workers that may contribute to
enhance organizational performance and increase profitability, which is quite essential to
maximize for TESCO because this enable it to gain competitive edge and give tough
competition to key rivals such as ASDA, Sainsbury, Morrison’s, etc. It can be said that each
candidate may experience increase morale, excellent value, maximized productivity and

commitment, when they may interact with each other from upper level to down within
organization. Workers who spend time and communicate with each other effectively and
freely may lead to create position working environment where they may prefer to work in
productive way that enhance company performance and strengthen it to be competitive
against existing competitors like above (Al-Omari, Alomari and Aljawarneh, 2020). By
spending more time and energy to develop open interaction line, employees may effectively
and quickly create trust among staffs that provide outcomes in term of increasing
productivity, profitability, performance and overall morale of individual person within
TESCO. In additional to this, workers that interacts effectively and appropriately with their
co-worker, leader and manager as well as consumers may continue to be valuable resources
to supermarket as they perform according to the expectations of stakeholders that enhance
business performance in excellent way and drive its sales even more than other brands
(Importance of Good Communication at the Workplace, 2021).
Just like communication, team work may also play crucial role in the context of
business performance in term of increasing organizational productivity and speed to
delivering quality grocery items to each customer on time, without wasting time and making
mistakes. Team work may enable existing workforce to split challenging task into simpler
ones and then perform together to achieve strategic objectives as well as goals of TESCO. It
supports business performance in term of maximizing organizational productivity and
operational efficiency, which is quite essential for firm to do so while sustaining within sector
and running within so.
Workload is the most complicated situation that may lead to decrease organizational
performance for short term duration. Team work is one of those factors that support in the
context of this circumstance and other as well in term of driving attention of workers to
perform in a group of people that allow firm to experience highly productive behavior of its
venture (Martono and et.al., 2020). It enables individual to experience positivity and stress
free atmosphere. Team work made them capable to handle workload and maximize work
productivity, which is quite beneficial for supermarket in term of obtaining positive
outcomes.
It may provide workers an opportunity to create or build strong bond which they may
use to handle critical situation and work pressure impact on individual person. It may
contribute to maximize responsibility of every member of group, especially when candidate

working under individual such as leader and manager who command a lot of respect within
firm (Askari and et.al., 2020). Team work support business performance in several terms,
such as increase power to reach or expand venture at global level and give rival tough
competition. It leads to enhance motivation level and allow individual to learn new skills.
CONCLUSION
On the basis of above analysis, it has been concluded that organization has achieved
strategic goals and objectives in effective manner, by the contribution of operations
management that has supported in excellent way. By managing the performance of company,
department has increased its productivity that enabled to offer quality services and products
to customers which in returned has provided expected outcomes in term of increased
consumer satisfactory level. Furthermore, from above discussion, it has been determined that
by using effective management methods, firm has gained competitive edge because they
made it capable to do so and manage operational as well as functional activities of brand.
Approaches related to the field of management has appropriately and successfully contributed
towards development and progress of company. By developing and using suitable ways of
employee motivation, manager and leader has motivated existing as well as new staff
members that has driven their attention towards aim achievement. Moreover, by summing up
above analysis, it has been summarized that with the help of team work and effective
communication at workplace, administration has builds strong workforce at workplace that
has contributed to enhanced organizational performance.

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