A Detailed Report on the Contemporary Hospitality Industry in the UK

This report provides a comprehensive analysis of the contemporary hospitality industry, focusing on its scale, scope, and diversity within the United Kingdom. The report examines the organizational structures of various hospitality businesses, including functional, divisional, matrix, and team-based structures, with a specific focus on the Four Seasons Hotel. It assesses staffing requirements, roles, responsibilities, and qualification needs for hospitality staff. Furthermore, the report analyzes operational, managerial, and legislative issues, discusses the current image of the industry, and presents predictions for potential trends and developments, including an impact analysis. The report also assesses the roles of various hospitality-related organizations and professional bodies, such as the British Hospitality Association, the British Institute of Inn-keeping, and others, providing a detailed overview of the industry's current state and future prospects.

The Contemporary Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Analyse the current scale, scope and diversity of the hospitality industry.......................1
1.2 Discuss the organisational structure of different hospitality organisations......................2
1.3 Assess the role of hospitality related organisations and professional bodies. Give examples
of four different organisations................................................................................................3
TASK 2............................................................................................................................................4
2.1 Assess the staffing requirements of different hospitality businesses...............................4
2.2 Discuss the roles, responsibilities and qualification requirements for hospitality staff...5
TASK 3 AND 4...............................................................................................................................6
3.1 Analyse operational, managerial and legislative issues resulting from recent development
affecting the hospitality industry............................................................................................6
3.2 Discussing current image of hospitality industry.............................................................6
4.1 Present justified predictions for potential trends and developments in hospitality..........6
4.2 Produce an impact analysis for the predicted trends and developments..........................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
The hospitality industry carry out different functions that can be categorised according to
different fields. Organisations in this sector mostly delivers services like lodging, event planning,
theme parks, transportation, cruise line. In United Kingdom, this subsection mostly aid in
economical growth (Janta, 2011). On the other hand, in business world contemporary means
different occurring taking place while delivering services to customers or at the time of
expansion of organisation in targeted areas. Firm which has been taken under in this assignment
i.e. Four Seasons Hotel which is located in Park Lane, London. Report is going to include
different scale, scope and diversities of industries in hospitality section. Apart from this,
assignment will also show few roles and responsibilities that front section staff of hospitality is
carrying.
TASK 1
1.1 Analyse the current scale, scope and diversity of the hospitality industry
In modern world, it has been analysed that hospitality sector majorly putting positive
impact on economical conditions of United Kingdom. Firms under this hospitality sector
carrying strong sustainability rather than firms of a different sections. Some of hospitality
industries are restaurants, pubs, lodging, entertainment, caters, gaming, event management and
many more. It has been examined that restaurants, pubs and hotels does comes under food sector,
apart from this, entertainment, lodging, event management and caters are a part of service
providers. All these can be owned by sole proprietors or partners. This section can be considered
as fourth largest subsection which in influencing economical conditions of United Kingdom
positively. Hospitality industries consists share of around 10% into the GDP of UK. On the other
hand, value which this sector generated in last year was £143 billion. Apart from this, it has also
been located that hospitality sector has gives employment to 3 million citizens approximately in
every single year. Scale of this industry is being defined as almost 11,000 hotels are carrying
their presence and serving to visitors with quality services.
Along with this, scope is something which mostly being entertained by companies
whether it is of hospitality, IT or any other sector. GDP endeavour, turnovers, employment and
job opportunities are some of scope that can be considered as the some major scopes of
Hospitality sector. Primarily, it can be understood as through taking an example of tourism
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industry where firms and government mostly works in order to deliver appropriate convenience
to visitors, tourists and local people. It has also been examined that government is also
supporting this sector just because they attract people towards them which directly aid them in
increasing growth rate of this country.
Diversity means differences, and in hospitality sector it has been analysed that hotels and
restaurants are delivering distinctive products and services in order to keep up the sustainability
(CG Davidson, McPhail and Barry, 2011). Appropriate accommodation with all required
products if a visitor is getting at a place then it is may be possible that firm may develop a long
term relation with the tourists. Through this, profitability and productivity can be enhanced in a
befitting manner. In this context, some of example of different industries are given below:
Hotels: They deliver services like accommodation for visitors, conference halls for
business people and many more.
Restaurants: Fast food services are being provided by restaurants.
Theme park: Adventurous experience are being given to visitors or to local people.
1.2 Discuss the organisational structure of different hospitality organisations
An organizational structure can be understood as those activities like task allocation,
skilfulness and supervising takes place within workstation through which business can get run a
successful manner. Information at workplace can be sent through many ways from top level
management to lower level management. Firms in different sectors are following distinctive
organisational structures. With the help of this, goals of organisations can get flourishingly
attained in a specific time of period. On the other hand, it is pretty much required for hospitality
industries to stay effective, limber, advanced and should take initiatives so that benefits can be
gained like competitive advantages, strong sustainability, high market share and many more
(Connell, 2013).
Some of organisational structure that are being followed by hospitality organisations are
given beneath:
Functional: This sort of structure embraces different divisions that organisation is having
at a smaller level. According to the capabilities and designation of employees tasks are being
allocated. Manager of a company plays vital role under this type of structure and sets targets and
tasks for a group a staff members that consists same sort of knowledge and skills
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Divisional: This type of structures is mostly being followed by organisations that are
dealing at larger scale. Under this, organisational functions are being carried out and distributed
among divisions. This can be understood through a parental company which owns some
subsidiary firms and doled out few of responsibilities to them.
Matrix: Structure in which staff members are sorted in a simultaneous manner with two
distinctive functional perspectives. Mostly these stays complex and versatile in nature. Where
information can be sent to any one who is working at workstation.
Team-based structure: This sort of structure can be considered as newer than others. This
is being takes as less hierarchical because individuals are being group into teams where staff
needs to deliver data to team leader and then he/she may take that information to seniors.
Four Seasons Hotel adopted geographical structure because hotel is dealing in almost
every continent of this world. With the help of this, flexibility can be seen at hotel branches of
Four Seasons because this structure provides it (Hall and Page, 2014). On the other hand, it has
been analysed that by following this sort of organisational structure Four Seasons can deal with
any situation as head of department (Specific location) can make decisions in order to resolve the
issue. Here, it is not mandatory for person to ask to CEO of Four Seasons Hotel before taking
initiatives. Here, Four Seasons can be taken as an example of 5 Star hotel this is majorly
different from catering service i.e. PenniBlack Catering Services which is following Matrix
organisational function because information is majorly needs to be sent from one person to
another as per needs. Apart from this, Alton Towers, which is located in Leeds and is a theme
park is following functional organisational structure because it is at small level. All of these are
different from each other because of sizes and as per their working as well (4 Types of
Organizational Structures, 2018).
1.3 Assess the role of hospitality related organisations and professional bodies. Give examples of
four different organisations
Some of major roles which professional bodies having are given beneath:
British Hospitality Association: It has been analysed that, British Hospitality
establishments represents around 700 countries that are doing business under hospitality
industry. Institute mostly pulls out opportunities that a sector is having with taking help of
different channels like media, employees and customers. With the help of this, mostly policies
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are being formulated in relates to employment, tax and many more other essential things of
business in order to control it (Hannam, Butler and Paris, 2014).
British Institute of Inn-keeping: This is another professional body which plays an
important role in controlling whole situation at British market. It has been found that, this
institute deals in different sections and then looks into interest of people who have the license to
work under hospitality sector. Their significant parts incorporate beginning up of a projects,
occasions and coaching administrations with the goal that issues and difficulties which are
experienced by people are managed in the correct way. This beneficent foundation is known to
be advance proficient principles alongside arrangement of sufficient help to labourers in the
business.
Establishment of cordiality: It is an expert body which is known to grant participation to
maturing administrators in the friendliness business. The part which has been cooked by this
foundation is to ensure that experts are given perfect learning and skill with the goal that better
administrations could be offered to visitors. It is their duty to arrange organizing occasions and
free financially savvy rules with the goal that universal friendliness benchmarks could be
accomplished.
The British Beer and Pub Association: This affiliation is shaped with a reason to
manage issues and issues experienced by the lager and bar industry. This affiliation is known to
advance enthusiasm of lager brewers and through speaking to and battling for their advantage.
The affecting of general assessment identified with this area is the primary pretended.
TASK 2
2.1 Assess the staffing requirements of different hospitality businesses
All the industries that are serving to customers with different things like accommodation,
many services and facilities (Education, transportation, etc.) comes under hospitality sector. On
the other hand, it has been found that employees of hotel under this sector should contain high
knowledge of various things like culture and ethics. Apart from this, they also should carry
effective and attractive communicational skills, should be presentable and many other things as
well. Here, HR department plays an essential role when it comes to recruiting both normal and
specialised candidates in different areas (Hartmann, 2014). On the other hand, it has also been
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analysed that HR department mostly can enlist employees according to their qualifications and
other academic skills. But they do not know about specific requirements that other departments
are looking for. This information at hospitality sector can be given by managers of other sections
of hotels like marketing, financial, research and development and many more.
Customer service in modern world of an organisation consists with many situations
which needs to be specifically understood in an appropriate manner. With the help of this, HR
department of company can easily be done in a befitting way (Kim and Ritchie, 2014). Customer
service department of a company should be filled with highly talented employees which directly
aid them in understanding needs and requirements of consumers. Handling all the queries and
solving them in specific time of period should be major aim of managers of human resource
department of Four Seasons Hotel. Through this, enlisting of correct member according to needs
of vacant seats can be done in an appropriate way.
2.2 Discuss the roles, responsibilities and qualification requirements for hospitality staff
Hospitality staff in today's business environment of United Kingdom carrying different
roles and responsibilities which needs to be fulfilled by every single applicant who is going to
work in hotel in near future. Through this only hotel can gain competitive advantages at
marketplace of UK. There are many consultancies that helps big hotel groups in recruiting highly
qualified staff members. Qualification plays an essential role under this section because a literate
personal will easily understand the mood of customer and deal with him/her in that way only
(Luh Sin, Oakes and Mostafanezhad, 2015).
In order to understand this concept, an instance can be taken as of research and
development manager of Four Seasons as he/she stays responsible for different things like
locating strategies that has been adopted by rivals and then what essential initiatives that needs to
be taken is a good example in it. Through this, manager of this department can help Four
Seasons to develop both credibility and productivity of business in specific time of period. In
order to get recruited in the staff family of Four Seasons. It is required for an applicant to carry
befitting qualification according to vacant seats of a reputed designation with almost 5 years of
experience in the same field. On the other hand, another example can taken here of Chief
Financial Officer (CFO) who stays responsible for different funding and finance related
resources. Budget and bills of company are being passed by this person only. Apart from this, as
needs of customer and technology carrying a rapid changing nature. Therefore, whenever firm
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makes changes on a regular basis, it is pretty much required for them to conduct training and
development sessions so that skills and knowledge of employees can be developed (Mariani and
et. al., 2014). Through this, customers can experience high satisfaction.
TASK 3 AND 4
3.1 Analyse operational, managerial and legislative issues resulting from recent development
affecting the hospitality industry
Covered in PPT
3.2 Discussing current image of hospitality industry
Covered in PPT
4.1 Present justified predictions for potential trends and developments in hospitality
Covered in PPT
4.2 Produce an impact analysis for the predicted trends and developments
Covered in PPT
CONCLUSION
From above mentioned report, it has been analysed that hospitality sector is consists with
some major factors that can put positive impact on economical conditions of United Kingdom.
On the other hand, this section in all over UK is raising employment and opportunities as well
for people who are looking forward to do business in Hospitality sector. With the help of
geographical division which is a part of organisational structure may aid in attaining all goals
and objectives right on time through which benefits can be gained right on time. Apart from this,
formation that consists with different policies contains protection of interest of citizens which
help them in resolving all the issues or queries that they are having. Apart from this, staff of
Hotel plays vital role when it comes to hit all the desired targets in specific time of period.
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REFERENCES
Books and Journals
Janta, H., 2011. Polish migrant workers in the UK hospitality industry: Profiles, work experience
and methods for accessing employment. International Journal of Contemporary
Hospitality Management. 23(6). pp.803-819.
Jones, P., and et. al., 2016. Sustainability in the hospitality industry: some personal reflections on
corporate challenges and research agendas. International Journal of Contemporary
Hospitality Management. 28(1). pp.36-67.
CG Davidson, M., McPhail, R. and Barry, S., 2011. Hospitality HRM: past, present and the
future. International Journal of Contemporary Hospitality Management. 23(4). pp.498-
516.
Connell, J., 2013. Contemporary medical tourism: Conceptualisation, culture and
commodification. Tourism Management. 34. pp.1-13.
Dickinson, J. E. and et. al., 2014. Tourism and the smartphone app: Capabilities, emerging
practice and scope in the travel domain. Current Issues in Tourism. 17(1). pp.84-101.
Hall, C. M. and Page, S. J., 2014. The geography of tourism and recreation: Environment, place
and space. Routledge.
Hannam, K., Butler, G. and Paris, C. M., 2014. Developments and key issues in tourism
mobilities. Annals of Tourism Research. 44. pp.171-185.
Hartmann, R., 2014. Dark tourism, thanatourism, and dissonance in heritage tourism
management: new directions in contemporary tourism research. Journal of Heritage
Tourism. 9(2). pp.166-182.
Kim, J. H. and Ritchie, J. B., 2014. Cross-cultural validation of a memorable tourism experience
scale (MTES). Journal of Travel Research. 53(3). pp.323-335.
Luh Sin, H., Oakes, T. and Mostafanezhad, M., 2015. Traveling for a cause: Critical
examinations of volunteer tourism and social justice. Tourist studies. 15(2). pp.119-131.
Mariani, M. M. and et. al., 2014. Managing change in tourism destinations: Key issues and
current trends. Journal of Destination Marketing & Management. 2(4). pp.269-272.
McKercher, B., 2016. Towards a taxonomy of tourism products. Tourism Management. 54.
pp.196-208.
Baker, D. M. A., 2014. The effects of terrorism on the travel and tourism industry. International
Journal of Religious Tourism and Pilgrimage. 2(1). p.9.
Online
4 Types of Organizational Structures. 2018. [Online]. Available through:
<https://online.pointpark.edu/business/types-of-organizational-structures/>.
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