Legislation and Ethics in Travel and Tourism: A Comprehensive Report

Desklib provides past papers and solved assignments for students. This report examines UK travel and tourism legislation and ethics.

LEGISLATION AND ETHICS IN TRAVEL
AND TOURISM

Table of Contents
INTRODUCTION............................................................................................................................. 2
1.1.................................................................................................................................................. 3
1.2.................................................................................................................................................. 5
TASK 2REPORT............................................................................................................................... 6
2.1.............................................................................................................................................. 6
2.2.............................................................................................................................................. 8
TASK 3............................................................................................................................................ 9
3.1.............................................................................................................................................. 9
3.2............................................................................................................................................ 11
Task 4........................................................................................................................................... 13
4.1............................................................................................................................................ 13
4.2............................................................................................................................................ 14
CONCLUSION............................................................................................................................... 16
REFERENCES.................................................................................................................................17

INTRODUCTION
The tourism industry is one of the dynamic sectors that effectively contribute to the overall GDP
of the economy. There is enormous growth and opportunity in the travel and tourism sector. In
the recent times, it is able to generate substantial revenue in the UK economy (Branson, 2016).
The assignment discusses several regulatory mechanisms with respect to Travel and Tourism
business. It provides us the brief understanding of legal framework so as to ensure ethical
practices in tourism business.
The report throws light on various organizations of United Kingdom and discusses the impact of
various laws with reference to UK tour operators. It also analyzes the legislation that relates to
equality and explains the contract regulations in relation to travel and tourism business
(Buckley, 2012). The assignment provides a brief insight of CSR activities with respect to UK
based organization. It also highlights the ethical dilemmas faced by the organization.

1.1
The legislative framework and tourism industry are linked to each other. The tourism industry
consists of so many parties like suppliers, customers, contractors and others. The role of
legislation becomes significant due to interaction between the parties (Buckley, 2012). The
framework lays down several practices in order to handle the ethical operation of the business.
There are various principles involved in ethical and legal framework so as to eliminate the
dilemmas faced by various travel organizations.
It is important to strong legal mechanism with respect to tourism business so as to provide
effective services to the customer. The UK government provides several regulatory framework
and practices so as to curtail down the illegal practices in the industry (Carey, 2018). The key
regulations as per the UK laws are described below:
Tourism act 1969
The act emphasizes the development of tourism business in the UK economy. It requires the
several efforts and coordination by various tourists’ authority so as to provide enriching
experience to the tourists. The main purpose of the act is to coordinate the efforts of various
travel operators in order to provide best possible experience to the travellers across the world
(Branson, 2016).
The framework provides systematic approach in order to ensure the effective operations of all
bodies involved in providing services with respect to tourism business. Besides this, it also helps
to connect the several bodies like travel operator, hotel and other transport companies so as to
provide relaxed and fun holidays to their prospective customers (ABTA, 2018).
Package Tour Regulation 1992
The act lays down emphasis on responsibility of travel agency so as to provide effective and
valuable customer services. The main aim of the act is to focus on all kind of customer facilities

and other remedies so as to enrich the travel experience (Carey, 2018). Thus, the tour
operators are abiding by the provisions of this act.
Land Transport Act, 1988
The act contains several rules and provisions with regard to safety of road and vehicles. It also
considers the licensing requirement of drivers and other technical aspects concerned with land
transport (Carey, 2018).
Health and Safety commission (HSC)
The commission ensures to establish various standards related to health & safety of people in
the travel and tourism business. The prime responsibility of the commission is to provide safety
device and other accommodation facilities with respect to food and beverages (Duffy and
Moore, 2011).
International Air transport Association (IATA)
The association laid down several international standards that are required to be followed by
airline industry. It provides mechanism to promote cooperation among the airline companies so
as to ensure the effectiveness of reliable air services.
Civil Aviation Authority (CAA)
The authority aims to provide protection measures to the passenger, crew members and other
ground personnel. This further restricts the unlawful interference at the ground (Duffy and
Moore, 2011).

1.2
The UK economy derives various transport laws in relation to Air, surface and Sea. Such
regulatory framework is extremely important in travel & tourism business.
Air Law
There are several regulations that are related to the airline industry. The Warsaw convention of
1929 provides various principles and rules of international carriages (Conley, 2014). Further, the
law commends several responsibilities on the aviation and airport companies that provide
security to the luggage of the customers before the commencement of journey.
Apart from this, the law also covers the provisions related to personal injury and also the death
compensation of passenger. It also provides guidance to the aviation companies with respect to
the effective flight services. It also enhances the protection mechanism for air passengers and
synchronizes the other operations of the carriers (Gillespie, 2013).
Surface Law
The regulatory mechanism covers the aspects of passenger carriage and is governed by the
Road Transport act, 1979. It provides protection measures for the consumer on the board. It
also takes the responsibility of all the mental disorders and physical damages of the customer.
The various safety measures with respect to passenger luggage are also covered by this act.
Also, there are provisions with regard to the luggage of disabled person (Jones, 2010).
Sea Law
The laws related to sea are governed by International Maritime Organization and provide the
mechanism for the safety and security of air craft. It is also concerned with the various
environmental issues and other factors associated with the sea craft.” The International
Convention for Safety of Life at Sea" considers the aspect so liability with respect to sea
damages. The law further specifies the minimum number of passengers at fire safety (Jones,
2010).

TASK 2REPORT
INTRODUCTION
The report will be discussing the different acts of health and safety which has been followed by
the travel and tourism sector in order to provide health and safety services to the travelers
(Badone, 2010). It has been observed that the health and safety acts are really important for
the travel and tourism sector.
BODY
2.1
Health, safety, and security legislations mainly impact the travel and tourism organizations.
There are different types of travels and visitors visit the different tour destination that has their
different requirements and needs (Bilgihan et al., 2016). The health and safety is the prior
requirements of the visitors which can be handled by adopting health and safety acts.
HEALTH AND SAFETY COMMISSION
The health and safety commission prepare all the norms and standards related to the safety
and health of the employees who are working with the tourism organizations (Badone, 2010).
They provide some guidelines which need to be followed by every organization that is working
in the travel and tourism industry.
HSC GUIDANCE PURPOSE
 This is really benefited to the organization to gain the advice related to the health
 It supports in carrying out the explanation
 It is helpful in maintaining discipline in the workplace

HEALTH AND SAFETY WORK ACT 1974
It is an important framework which works for the health and EC directives. As per this act, the
employees must feel safe and secure at the workplace (Blanke and Chiesa, 2013).
 The management of the organization needs to take care of employees at their working
hours
 A first aid needs to be available in the workplace to handle any kind of urgency
 The case of critical injury should be understood by the management.
COMMUNICATING HEALTH AND SAFETY HAZARDS
This is an important process in which the organization communicates all the needed
information to the employees. According to this framework the important information related
to the organization must be known by the employees.
DUTIES OF EMPLOYER
 The employees need to attend all the seminars and important training sessions.
 They need to fulfill their roles and responsibilities accurately.
OCCUPIER LIABILITY ACT 1984
This act works for those peoples who are not travelers or visitors.
DATA PROTECTION ACT 1988
The data protection act is helpful in protecting the private information of the visitors and
employees who are working with the organization (Boniface, et al., 2016).

2.2
There are different types of organization working in the industry. The legislation acts and
policies are helpful in managing the equality between the employees (Boniface, et al., 2016).
The equal behavior is helpful in enhancing the motivation of the employees by which they can
perform better.
Sex Discrimination Act 1975
The disability discrimination act states that the male and female candidate should be treated
similarly. The gender discrimination is not allowed in the workplace.
Employment Protection Act 1998
Employment protection is mainly made for supporting the rights and duties of the employees
who are working with the organization (Bilgihan et al., 2016). This is helpful in treating all the
employees in same way and giving them opportunities according to their performances.
Employment Protection Consolidated Act 1978
The Employment Protection Consolidated is applicable on all the organization that is working in
with the tourism industry. This is helpful in maintaining healthy relations between the
employees by which they can resolve the conflicts easily.
Disability Discrimination Act
The disability discrimination act is helpful in giving opportunities to the people who cannot
work as the other people (Del Baldo, 2016). This is helpful in providing them similar
opportunities in the workplace.
CONCLUSION
This report is helpful in knowing the different types of health and safety acts which is essential
for the travel and tourism organization. The equality and stability can be maintained with the
help of these acts and legislations (Blanke and Chiesa, 2013).

TASK 3
3.1
A written or spoken agreement in which one party offer to sale, purchase, tenancy, favor,
employment to another party with respect to something in return and enforceable by law is
termed as contract. It is a legal contract which binds both the parties to follow the agreement
and if not the guilty party will be penalized (Lovelock and Lovelock, 2013). The legal contract is
served as a piece of evidence by country’s government according to their principles. Nowadays
the government watches closely the tourism and travel sector and forces the law of contract
according to its principles. The holiday package should be clear to interested client and it should
be transparent for both, the terms and conditions should be easy to understand without any
conflicts. Every travel operator must bind the contract with the client context to payment and
services. There must be clear view of the hotel accommodation, cost of sightseeing, food, and
various things related to tour to the client. The customer can seek help of government if there
is any misuse of the contract which he agrees on the services and charges (Mayor and Tol,
2010). The elements of the valid contract are:
Offer – offer is the activity in which one party offer to another party with something to gain in
return. Offer is generated by offerer and accepted by offeree
Acceptance – Once offer is made by offeror the next activity comes is acceptance. It is
depending on offeree to accept offer or not. In tourism and travel sector offer is made by the
travel agent to client.
Consideration – consideration is termed as the amount which is offered to offeror for his offer.
In tourism and travel sector it is the sum of amount which is charged by travel agent for his
holiday package. The contract is treated completed once both the parties receive their desired
things.
Capacity – it is the amount of time in which legal parties can claim for misuse of the conditions
regarding their offer. For sue the one of the party one should follow the legal procedure. Such
properties should be mentioned in the legal contract (Del Baldo, 2016).

Certainty – terms and conditions should be certain of the contract and both the parties should
have clearly known with respect to hotel accommodation.
The Holiday package include certain conditions as:
 Agreement establishment between both the parties that is agent and customer.
 Details contained brochure or advertisement pamphlet of holiday package.
 Rules and regulations of the holiday package that provide safety measures.
 Personal thoughts and views of the customers related to holiday package.
 Amount considerations terms and conditions implied in the holiday package.
 Other relevance mentions which give more clear view of the holiday package offer.
Holiday contract is important aspect in travel business as with this legal contract there is surely
there will be less case of frauds (Boniface et al., 2016). Some of the importance factors that
direct on the need of the holiday contract are:
 It helps in the identification and interpretation of the ambiguity
 A valuable help has been provided without any kind of the disputes in the organization
 This helps in the facilitating with the ascertained to express the intent
 Through this clear understanding can be attained
These laws can abide the certification from the relevant provisions of the holiday contracts.
Further, the supply of the Good and services Act 1982 has meet with the intention to gain the
services that are communicated with the effective selling of the tour packages. This can be
likely to attain the grip with the holiday services and combined with the package travel
contracts for the further travelling purchase with the single point sales (Bilgihan et al., 2016).

3.2
The companies and guidelines that are projected for the organization can approach to the
safety regulations and societal standards. The trade description Act 1968 has trailed on the
safety levels and parliaments on the subjected manufacturing of the services with the provided
details against the misleading agencies in the government department (Badone, 2010). The
laws and products that are approached can empower the goods with the societal judiciaries
and meet with the organizational performance. The false trade description can direct on the
claim which is made by the consumer on the product and services that are being provided to
them.
The consumer awareness is essential requirement of the UK parliament. Therefore, the
availability of the consumer protection Act 1987 has been directed in order to support the users
with the eco-friendly and sensible working environment (McKendrick, 2014). The safety level is
the prime concern for the organization is to manufacture and provide the services that can be
attainment with the allotment of the services. The misleading prices can damage the products
and services of the European community which can be introduced in Part 1 A regime through
the strict liability. The range of the indications with the package travel, package holiday and
regulation 1992 can cause with the tour operations and subjective practices for the business
with the information before booking the holiday (Mayor and Tol, 2010).
The activities are ensured by keeping in mind the liable Act with the assistance and negligence
of the travel services. The offer and services that are provided to the customers can be laid
down under the health and safety laws which restrict the unfair treatment towards the
consumer (Mayor and Tol, 2010). The restriction to the business practices are mentioned as:
 Restriction with the supply of the goods of poor quality
 Defining the product liability
 Illegal Price indications and restriction
 Defining the regulations of the legal authorities