Travel and Tourism: Legal and Ethical Frameworks in the UK

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LEGISLATION AND ETHICS IN TRAVEL AND TOURISM SECTOR

Table of Contents
Introduction......................................................................................................................................3
Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3) [Refer to Leaflet]........................................4
Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3).....................................................................6
2.1 Evaluation of impact of legislation security, safety and Health on tourism and travel sector...8
2.2 Analysis of legislation related to equality for a tour and travel agency....................................9
TASK 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3) [Refer to Leaflet]...................................10
TASK 4 (LO4, AC4.1, 4.2, M1, M2, M3, D1, D2, D3) Management Report..............................13
4.1 Ethical challenges in the tourism and travel sector.................................................................15
4.2 CSR Policy for a specific travel and tourism business..........................................................16
Conclusion.....................................................................................................................................17
Reference.......................................................................................................................................18

Introduction
Tours and travel industry has always become a very good source of income for all kinds of
nations. In this assignment, various laws and regulation related to the development of tours and
travels industry have been discussed in the proper and accurate mean. However, the various role
played by local government for regulating various types of framework related to the
development of tours and travel industry in Wales and England has also been briefly discussed in
a proper way in this assignment. However, the assignment also deals with the evaluation of
various laws related to safety, security as well as the security of tourist in a tourism destination.
However, the assignment also deals with various types of ethical challenges as well as various
CSR policies for understanding the accuracy of development of trust on a regular basis. In order
to understand the various facts about the protection of customers in the tourism industry, a UK
based International Airline Group has been taken into consideration in this assignment.

Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3) [Refer to Leaflet]

Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3)
1.1 Regulatory and Legal
Framework of tourism and travel
sector with reference to Wales and
England
In UK, there are various legislation
that must be followed by a tourism
and travel sector in order to do the
business legally. As stated by Khuong
and Nhu (2015), a travel consultant
plays an important role by training the
retail travel consultants about the legal
as well as the regulatory framework of
tourism and travel sector. There is
various legislation in UK related to
tourism sector such as Tourism act,
Transport act, Package Travel
Regulation as well as Consumer Right
Act. There are also travel trade
association such as ABTA, Solicitor
Regulatory Authority, Health &
Safety Executive, HSC, IATA and
CAA and others in order to provide
the legal framework to the travel
Consumer Right Act of 2015
According to this act, organisations need
to provide certain remedies as well as
rights during the service
(legislation.gov.uk, 2019). In the case of
tourism sector, customers also have
certain rights such as security and safety
during the tour.
Consumer Protection Act 1987
As per this act, it is important for an
organisation to protect the customers at
the time of giving any service. In case of
tourism sector, tour operators, as well as
consultants, need to take care of
customers' protection during the tour so
that they may not face any issues.
ABTA
This association helps to control the
process of tourism sector in UK. As
commented by Grant and Mason (2012),
this association provides the right of
booking as well as aware them about the
legislation. It regulates the offers of tour
operators that are provided to customers.
SRA
The laws and services of transport
activities are managed by this
association. In accordance to Baum
(2015), strategies and purpose of
transport services are facilitated by this
association under British Railway.
HSC
This helps in providing safety and
security to customers as well as
employees in tourism sector. It is
important for tour operators and
organisations to ensure the safety and
security of staffs as well as customers
during the entire tour.
IATA
As influenced by Zhao et al. (2016), the
routes of the tour operators are tracked
due to this association and provide
instruction to air transport for smooth
functioning for the protection of
customers in UK.
CAA
Making strategies as well as
implementing strategies for comfortable
and secure tour is done by this
association of UK.
ATOL
As stated by Khuong and Nhu
(2015), this association of UK
helps in managing the license of
tourism organisations as well as
help them in providing effective
offers to customers to increase the
business.
1.2 Transport law of surface, air
and sea for carrying passenger
within regulatory and legal
formwork of UK
It is important for a tourism
organisation to follow the laws of
air, sea and surface in order to
provide secure journey to
customers. Transport law of UK
helps in providing effective and
secure journey to people so that
they may not face any challenges
during the journey. A tourism
organisation has responsibility to
ensure the safety and security of
people during the travel. Carriage
by Air and Road Act 1979 of UK
helps in providing a safe and
secure journey to people
(legislation.gov.uk, 2019). This act
must be followed by organisations
providing travel services. In case
any people face challenges during
the journey, then strict action can
be taken against the carrier. As
commented by Zhao et al. (2016),
in case of tourism business, all the
three transportation services are
important in order to take the tour
from one place to another for a
tour. In UK, there are different
legislation related to travel such as
transport law, customer protection
law and consumer right act.
Tourism organisations have to
provide a safe, secure and
comfortable experience to tourists
in order to make their journey
effective. Compensation needs to
be provided to people in case of
any death occur during the

Tourism act 1969
This act helps in the development of
tourism organisations by many
tourism association and authority
(legislation.gov.uk, 2019). In UK,
British association and tourism
authority helps in the development of
hotels, restaurants and travel in order
to develop tourism industry.
Transport Act 2000
This act provides various measures to
travel organisations in order to
provide effective service to customers
for developing tourism industry
(legislation.gov.uk, 2019). Private as
well as National Bus of UK is
controlled effectively with the help of
this act.
Package Travel Regulation 2018
This act helps in providing effective
package of tour and travel for the
benefits of customers (which.co.uk,
2019). Under this act, tour operators
have effective responsibilities for the
customers in order to provide them
effective support of food,
accommodation and security as a
package during the tour.

Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3)

Executive Summary
This task provides an idea of health, security and safety of people during the journey in case of
tourism sector. It is important for a tourism organisation to take care of safety and security of
people so that they may not face any issue during the tour. Equality act is also going to be
described in this section.

Introduction
Organisations need to follow laws and legislation in order to run the business in a legal way.
There are different types of legislation related to safety, health and security of people in the UK
and these laws must be followed by organisations. In this study, laws related to health, security
and safety, data protection and occupiers’ liability for tourism sector are going to be described.
International Airlines Group (IAG) has been considered here to understand how the company
follow different legislation.

2.1 Evaluation of the impact of principles legislation security, safety and Health on tourism
and travel sector
Being responsible as a manger of IAG tour operator with retrial travel sector among the country
is needed to be followed through certain legislation channels. In accordance with Sari (2016), the
manager of IAG tour operator needs to follow the legislation related to safety and security of
people during the tour. Based on the scenario, respective organisation has set training
programme for the staff related to regulations, health and safety and security along with equality.
Manager of IAG needs to produce effective materials for the staffs for the benefits of both staffs
and customers of the company and to run the business in a legal way (Guttentag, 2015). In
context of scenario impact and analysis of principle of health, safety, and security legislation has
been illustrated effectively.
Health and Safety at Work Act 1974
This act helps in providing safety and security to people working for an organisation (hse.gov.uk,
2019). It is important for an organisation to take care of its employees in the workplace. In the
case of the tourism and travel sector, it is important for the manager of a tourism organisation to
follow the legislation in order to provide the employees' safety and security at the workplace.
The manager of IAG needs to prepare effective training materials on legislation for staffs. The
manager needs to first focus on the safety and security of people during journey. As influenced
by Khuong and Nhu (2015), in the tourism sector, tourism organisation has the responsibility of
safety, health and security of both employees as well as customers. In case a customer or an
employee gets injured during tour, the manager of the tourism organisation is responsible for
that. In UK, the legislation related to health and safety is important for organisations to follow in
the workplace in order to take the responsibility of health of employees and customers. It is also
important for manager of IAG to make the employees understand about the importance of Health
and Safety Act so that employees can take care of customers during the tour (Becker, 2016).
Data Protection Act of 2018
It is important for an organisational manager to not share the information of the customers as
well as employees to anyone without their permission. As stated by Baum (2015), the protection
of the data of employees and customers is the responsibility of organisation and organisation
may face challenges in case of data is used without taking the permission of employees and

customers. Data Protection Act of UK helps in protecting data of staffs as well as customers of
an organisation from illegal usage (legislation.gov.uk, 2019). In case of tourism organisations,
the data of customers need to be protected by the manager effectively for the security purpose so
that customers may not face any issues during the tour. Training materials of legislation of IAG
must include data protection act in order to run the business in ethical way by protecting the data
of employees and customers.
Occupiers Liability Act 1984
This act hel.ps in providing effective service customers and staffs during any health issues at the
premises of an organisation (legislation.gov.uk, 2019). There might be safeguard for the
protection of employees as well as customers during any health issue in organisation. In case of
tourism organisation, the manager needs to arrange safeguard for the protection of employees as
well as customers during the tour. Warning signs should be provided by the safeguard in case
employee and customers do any activity that may be dangerous for them. Manager of IAG needs
to add about Occupiers Liability act in training materials of the company on legislation so that
both employees and customers do not do dangerous activity (iairgroup.com, 2019).
2.2 Analysis of legislation related to equality for a tour and travel agency
Equality Act 2010 of the UK provides the equal right to people in UK (legislation.gov.uk, 2019).
In case of tourism sector, the manager does not have right to hire employees on the basis of any
discrimination such as gender, age, racial and others. They have to provide equal opportunities to
customers as well as employees. There is various act related to equality in UK such as sex
discrimination, disability discrimination act and racial discrimination act. It is important for the
manager of tourism organisation to not perform any kind of discrimination at the time of
providing any service to customers and hiring employees for the organisational business. In
accordance with Hindley and Font (2017), employees, as well as customers, have equal right to
raise their voice if they face any kind of issue in the organisational services. As stated by Crane
and Matten (2010), travel agency is not allowed to give priorities and special benefits to its
regular customers. Manager of IAG needs to maintain the Equality act in training materials so
that employees as well as customers do not face any kind of discrimination. In order to run the
business effectively for a long time, a travel agency needs to follow the different legislation
related to equality act so that a legal dispute can be avoided by the organisation. Tourism

association needs to help tourism organisations in following the legislation for effective as well
as sustainable business growth. In this way, the company, as well as employees, can follow the
legislation effectively and the business can be run legally for a long time.