UKCBC: Report on Student Experience and Satisfaction for QAA Review

This report presents the findings of a student satisfaction survey conducted at UKCBC, focusing on the student experience and overall satisfaction levels. The analysis explores key themes such as student satisfaction with college facilities, including teaching quality, library resources, and the campus environment. The report also examines the most attractive aspects of the college, including teaching services, the friendly environment, and additional activities for student development. Furthermore, it delves into the activities organized for students' physical and mental well-being and evaluates the behavior of college faculties towards students. The research uses data visualizations and interpretations to provide a comprehensive overview of the survey results, including student feedback on various aspects of the college's services and their impact on the student experience. The report concludes with a reference list and is intended to inform the Quality Assurance Agency (QAA) review of UKCBC.

BUSINESS DECISION
MAKING
TASK 3.3

Theme 1: Students satisfied with facilities of UKCBC
Yes No
0
5
10
15
20
25
30
35
40
Column C

INTERPRETATION
 At first, researcher asks about satisfaction level of students of UKCBC
quality services. For the response, 35 students expresses positive reviews
and proper satisfaction.
 It is recognized that students are attracted towards teaching, different
books and study materials in the library, friendly and positive
environment of entity etc.
 However, there are several factors that maintain good reputation of
organization for long time periodicity. Including this, several tools are
identified that enhances efficiencies and effectiveness of entity.
 In addition to this, remaining 5 out of 40 are not satisfied with services
provided by organization because of disputes and they think like all
faculties do not focus on each student. Therefore, it is necessary for
organization to concentrate on this determinant to get 100% satisfaction
from each and every student of the entity.

Theme 2: The most attractive quality services of
college entity
Teaching services
Friendly and positive environment
Additional activities for overall development of students
0
2
4
6
8
10
12
14
16
Column C

INTERPRETATION
 Through this research process, researcher asks about most attractive facility
of UKCBC to focusing on strongly as well maintaining its good reputation.
 However, it is interpreted that the most attractive thing to pull students is
college's friendly and positive environment. In this regard, 15 out of 40
students present their positive views on organization's effectiveness.
 Including this, it is recognized that UKCBC also provides extra curriculum
activities for students' physical as well mental development. In accordance to
this, 13 respondents present their positive views on additional activities
provided by college entity.
 Moreover, for analyzing teaching services of organization, it is recognized
that 12 respondents are attracted towards this facilities that improves
education system and different learning skills. However, it is gained through
this research that UKCBC provides attractive services to maintain students'
views for future time effectively.

Theme 3: Activities organized for physical and mental
development of students
Effective and friendly Satisfied Ineffective Unsatisfied
0
5
10
15
20
25

INTERPRETATION
 There are different activities provided by UKCBC to maintain
attraction of students towards its facilities.
 It is interpreted that 50% students are satisfied with extra activities
and different tools for long time period sustainability.
 However, organization mostly remains helpful to satisfy all its
students regarding college's performance.
 In accordance to this, it influences large number of admissions and
good reputation of college entity at high level.
 Including this, it is also identified that organization provides
development programs as well that leads to improve its
effectiveness and maintaining its sustainability for long time
period.

Theme 4: College faculties behavior with each student
Treats equal with all students
Satisfied with all faculties' staff
Neutral
Inefficient
0
5
10
15
20
25

INTERPRETATION
 Through this research question, researcher asks students' views on
college faculties' behavior.
 It is identified that all faculties from all campuses of UKCBC
behaves nicely with each student. In accordance to this, it is
gained that 50% respondents are satisfied with faculties of the
organization.
 It is recognized that mostly all students are satisfied with teaching
services and education system.
 Including this, it is also analyzed that environment of the college
entity is quite positive and friendly that affects further
sustainability of organization at high level.

Trend line
Treats equal with all students
Satisfied with all faculties' staff
Neutral
Inefficient
0
5
10
15
20
25
20
12
5
3
f(x) = -5.8x + 24.5

INTERPRETATION
 Students of UKCBC attract at most with faculties behavior that
affects environment of the college entity.
 However, positive views are gained in effective manner for
maintaining long term sustainability of organization.
 In this regard, different tools and practices can be applied for
improving efficiencies and better quality services to increasing
number of students for admission and making presenting good
quality of organization to gain maximum level of satisfaction from
students of the college entity efficiently.

REFERENCES
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1177-1203.
Isik, Ö., Jones, M.C. and Sidorova, A., 2013. Business
intelligence success: The roles of BI capabilities and
decision environments. Information & Management. 50(1).
pp. 13-23.
Mackie, P., Worsley, T. and Eliasson, J., 2014. Transport
appraisal revisited. Research in Transportation Economics.
47(6). pp. 3-18.