QAA Review: UKCBC Student Experience & Satisfaction Survey Report

This report presents the findings of a student experience and satisfaction survey conducted at UK College of Business and Computing (UKCBC) in 2017. The survey was undertaken as part of the college's preparation for a Quality Assurance Agency (QAA) review. The report includes a plan for data collection across all campuses, details the survey methodology and sampling frame used, and presents the questionnaire designed for data collection. Key findings from the survey are highlighted, emphasizing the importance of staff members properly analyzing collected data, using relevant survey methodologies, and providing quality products and services to enhance student satisfaction. The report also suggests that staff should adopt appropriate skills and knowledge to deliver effective knowledge transfer, provide qualitative facilities, and increase student activities to improve overall satisfaction and outcomes. References to relevant academic literature are included to support the analysis and recommendations.

Business Decision Making

Introduction
Decision making is necessary and essential in the firm so that they can
not face any issues in attaining the success in the competitive market.
Decision making is the process of making choices by identifying a
decision, gathering or collecting the information as well as assessing the
alternative resolutions. It helps in reaping the success and targets.

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BAR CHART
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Satisfied students

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Findings
The staff members of UK college have to do proper analysis of the
data and information which they are gathering by using the primary
and secondary sources. They have to use appropriate and relevant
survey methodology so that they can not face nay issues in
collecting or gathering the actual information or data and they have
to use that information in providing the services to their students so
that they can not face any difficulty. Appropriate tools and
techniques to be used by them so that proper evaluation and analysis
can be done.

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The staff members of institution have to provide
the appropriate quality of the products and
services so that students can not suffer more
issues. The employees have to put efforts and
provide proper care of their students that they are
not facing any type if problem and also assist in
delivering the better facilities which aid in fulfilling
the needs and wants of the students which will
helps in attaining the success in the market.

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Some of the findings which are included in this:
 When the staff members delivering the knowledge to the students,
at that time employees also have to adopt the appropriate skills and
knowledge and then only they can attain the success.
 Qualitative facilities needs to be provided which helps in reaping
the targets in the competitive market.
 The staff members of UK college have to increase the activities
which are providing by them to their students which assist in
increasing the profit. This will help them in providing the proper
satisfaction to them.

References
Barry, M.J. and Edgman-Levitan, S., 2012. Shared decision making—the pinnacle of patient-
centered care. New England Journal of Medicine. 366(9). pp.780-781.
Cronan, T.P and et. al., 2011. Decision making in an integrated business process context: Learning
using an ERP simulation game. Decision Sciences Journal of Innovative Education. 9(2). pp.227-
234.
Fassin, Y. and Buelens, M., 2011. The hypocrisy-sincerity continuum in corporate communication
and decision making: A model of corporate social responsibility and business ethics practices.
Management Decision. 49(4). pp.586-600.
Ford, R.C. and Richardson, W.D., 2013. Ethical decision making: A review of the empirical
literature. In Citation classics from the Journal of Business Ethics. pp. 19-44. Springer
Netherlands.