Equality, Diversity, and Fair Treatment in Public Service

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EQUALITY, DIVERSITY AND FAIR
TREATMENT

INTRODUCTION
In the given study, there would be detailed
description about the origin, importance and
impact of the unconscious bias, prejudice and
discriminatory behavior in the public service
operation. Furthermore, the study would also
provide examples for the response of the public
sector organisations to legislative requirements.

P1: DESCRIBE THE ORIGINS OF UNCONSCIOUS BIAS, PREJUDICE AND
DISCRIMINATION
IMPLICIT
BIAS
INDIVIDUAL’
S
BACKGROU
ND
PERSONAL
EXPERIENC
ES
SOCIAL
STEREOTYP
ES
CULTURAL
CONTEXT
HALO
EFFECT
ORIGIN OF UNCONSCIOUS BIAS

ORIGIN OF PREJUDICE
PREJUDIC
E
RACISM
SEXISM
HOMOPHOB
IA
AGEISM
RELIGIOU
S
PREJUDIC
E
CLASSICIS
M
NATIONALIS
M

ORIGIN OF DISCRIMINATION
 It involves treating people unfavorably due to
different backgrounds such as culture, race, sex,
ethnicity or language
 Its origin lies when the individual background of the
person compels them to treat the person or
individual in a different manner when compared to
the others
 It is the most common type of bias in the workplace
and occurs in the form of unequal salary, pay,
training, incentives and other basic facilities

P2: EXPLAIN THE IMPORTANCE OF UNDERSTANDING THE ABOVE GIVEN FACTS
IN THE PUBLIC SERVICES
IMPORTANCE OF UNDERSTANDING UNCONCIOUS
BIAS IN PUBLIC SERVICES
 It results in favoring individual with some special traits
and ignores other individual
 It have a severe impact on relationship with customers
 It makes the working place less diverse in nature
 It affects the performance of the employees as well as
management in the organisation

IMPORTANCE OF UNDERSTANDING PREJUDICE IN PUBLIC
SERVICES
 Prejudice have a strong influence on the behavior
and interaction of people with others
 It generates negative feeling towards one group
and creates a harmful atmosphere in the workplace
 It could be in the form of social status, race, sex,
age, religion and nationality
 It makes the person who has been prejudice to
avoid getting employed in public services

IMPORTANCE OF UNDERSTANDING
DISCRIMINATORY BEHAVIOR IN PUBLIC SERVICES
 It results in rise in hatred among the individual
 It have a negative impact on the overall
development of the society
 It creates disturbance in the working which
might result in delaying if effective public
services to the needy people

DISCRIMINATION ON PUBLIC SERVICE
OPERATIONS
 Increase in conflicts among individuals
 Increase in employees turnover rates
 Decrease in productivity and efficiency of the
given organisations
 Resentment among the public due to delay in
provision of the public service operations
 Increase in social disturbance which would
affect the peaceful atmosphere of the country

P4: EVALUATE THE IMPACT OF ABOVE GIVEN FACTORS WITH EXAMPLE
 Public members are unable to focus on their work which
affect their productivity
 Victims and perpetrators become lonely and are severely
affected by depression
 The colleagues who are affected by prejudice and depression
are unable to work with their full efficiency
 The quality of the services provided by the company
decreases
 The image of the public service is tarnished due to
widespread use of discrimination

CONCLUSION
The given study thus shows that there has been
widespread bias, discrimination and prejudice in
the public service organisation. Furthermore, the
study also displayed that origin of all of them lies
in the past experiences and background which
makes the individual to discriminate with others.
At last, the study showed that application of the
Equality Law would mitigate most of the issues
related to such cases and make the working
place more efficient and effective.