Under Milkwood Gaming Pty Ltd: IT Operations Management Report

This report provides a detailed analysis of Under Milkwood Gaming Pty Ltd, a computer gaming company, focusing on its IT operations management. The report examines the current state of the firm, its products, and its organizational structure. It proposes the implementation of a competency matrix to enhance staff management and efficiency, outlining the objectives, scope, and details of the proposal. The report discusses the BTOPP framework (Business, Technology, Organization, Process, People) and conducts a risk analysis, identifying potential challenges. It also details the costs and benefits associated with the competency matrix, offering recommendations for implementation, including real-time training. The report concludes that IT operations management is essential for firms to integrate their operations with IT, ensuring high efficiency and effectiveness, and suggests the competency matrix as a tool to anticipate future market requirements and prepare the workforce accordingly. The report also includes references to relevant academic sources.

Information Technology
Operations Management

Management Summary
The proposal comprises of analysis of Under Milkwood Gaming Pty Ltd along with issues
they may experience in future. The performance of firm at present scenario is successful as well
as exceptional but they have to alter their operations with respect to future. The competency
matrix for employees will be presented for those in operations management department. The
peculiar software has to be identified through which employees can create as well as maintain
competency matrix as well as determine internal and external business processes that are being
supported by other departments. The anticipated results from this proposal will assist Milkwood
within different ways for ensuring that firm have made appropriate investments within training
as well as development.

Table of Contents
Management Summary....................................................................................................................2
Introduction......................................................................................................................................5
Scope......................................................................................................................................5
Objectives...............................................................................................................................5
Proposal..................................................................................................................................5
Details.....................................................................................................................................5
BTOPP....................................................................................................................................5
Risk Analysis..........................................................................................................................5
Costs.......................................................................................................................................5
Benefits...................................................................................................................................5
Recommendations............................................................................................................................5
Conclusion.......................................................................................................................................5
References........................................................................................................................................6

Introduction
IT operations management is referred to as entity that is liable for operations carried out
within organisations information technology infrastructure as well as their applications along
with maintenance and control on regular basis (Burin, Perez-Arostegui and Llorens-Montes,
2020). This proposal is based on Under Milkwood Gaming Pty ltd which is a computer gaming
firm with near about 10 games which runs on different platforms. This proposal comprises of
scope, objectives, details, competency matrix along with risk analysis.
Scope
The proposal is on competency matrix which is being formulated for Under Milkwood for
improvising efficiency of staff as well as their management from base line. Along with this, the
report comprises of advantages and disadvantages related with usage of Competency Matrix.
Objectives
 To furnish understanding with respect to competency matrix for enhancing staff
management along with their efficiency.
 To analyse benefits and impacts that will be created by utilisation of competency matrix
on Under Milkwood on the whole.
Proposal
The competency matrix will be utilised for Under Milkwood, this proposal will illustrate
details of competency depending on approach and ways in which it will benefit workforce, fim,
etc. The tool that is being utilised for documenting as well as comparing required competencies
for a position with present skill levels of employees to perform their roles is referred to
competency matrix.
Details
This involves usage of successful matrix for operational managers for gaining amplified
usage of employees that will allow firm to work in effective pace.
 Interviewing Staffs: To have a adequate competency matrix, manager of Under Milwood
can interview their staff and have their opinions with respect to having understanding for
current skills and this can be used for creating survey matrix (Dai and et. al, 2020).

 Future Analysis: The manager must understand where Under Milkwood is rendering
their services and also determine games which are trending. In this context, manager
must provide training to new employees so that similar or better than those games can be
designed.
 Gap difference in competencies: Manager will foresee skills which are required in
future for comparing skill set. This has to be carried out with respect to market demands
and analyse aspects in which training has to be rendered.
 Competency based performance management: This involves two aspects: related
knowledge which comprises of information of domains and other is set of skills which
refer to skills and abilities required for accomplishment of task (Song and et. al, 2020).
All these will be turned in competencies through which desired outcomes can be attained
with high efficiency, effectiveness and amplified performance.
BTOPP
This denotes business, technology, organisation, process and people, here strategies will
be developed. They are specified beneath:
 Business: IT has to be in contrast as well as aligned with demands of market, along with
this it must also acknowledge internal requirements through which effective supply chain
will be strengthened.
 Technology: Functionalised technical environment must be created by combination of
hardware as well as software. Under Milkwood needs to ensure that each department
have precise information.
 Organisation: It is a large firm with different departments and around 400 employees.
This implies that system maintenance is crucial for firm, regular system updates must be
conducted.
 Process: Emphasis must be made on end to end delivery of services. Furthermore,
adequate procedures and practices have to be formulated through which Under Milkwood
can adapt to engineered business processes.
 People: Management must ensure that they use their workforce appropriately by
motivating as well as providing them with comfortable working environment (Stoel and
Havelka, 2020).

Risk Analysis
There are wide ranges of risks associated with Competency matrix, some of tehm are
mentioned below:
 Employee risk: This involves severe illness or absenteeism due to some reasons. If senior
managers are not present for long time and are being replaced by someone else then there
is higher probability that they may not work as efficiently or employees do not
understands their working method (Sun and et. al, 2020). This will hamper their
productivity.
 Technical failure: This involves update errors, malfunction of hardware, system server
down or breakage of cables, etc. Security breaches will create a worse impact on Under
Milkwood.
 Economical risk: This comprises of change within in government policies. For an
instance if government of Australia is changed then new will form different procedures or
modify the existent ones. Under Milkwood have to alter their activities accordingly.
Costs
The cost will vary depending upon usage of competency matrix:
 Recruitment of staff: Workforce has to be recruited with respect to market,needs and
organisation structure. The cost required for doing this will be near about 62,000AUD per
annum.
 Software utilisation: To be successful, it is necessary that Under Milkwood must make
use of software for building competency matrix platform. This will cost around 88,000
AUD for having software developers and develop appropriate software. Like they can
purchase Office365 for making business proposal reports.
Benefits
Competency matrix is an essential step for Under Milkwood to ensure success and fro this
future has to be predicted and accordingly skill set must be developed. The benefits rendered by
this are:
 Enhanced workplace productivity: Through competency matrix, employees will have
adequate knowledge about skills that are required along with expectations of firm (Taylor
and et. al, 2020). This will enable them to work within a right direction.

 Organisation efficiency: The difference in between training stage and real time working
stage will be decreased. This means that real time training will be render that will aid
them employees of Under Milkwood to have amplified efficiency in their tasks.
 Enhancement in levels of customer satisfaction: Employees will be provided with skill
set that will enable them to accomplish needs of their customers. This will lead them to
attain higher satisfaction from their customers (Burin, Perez-Arostegui and Llorens-
Montes, 2020).
Recommendations
It is recommended that it is important for firm to make use of competency matrix as it
enables them to analyse their current performance and anticipate future market requirements.
This will allow Under Milkwood to predict future market requirements and accordingly skills
must be developed. But it is suggested that real time training must be furnished as it will make it
easy for employees to furnish their activities. Along with this it will furnish them with
competitive edge as other firms will invest within rendering training to their employees but
Under Milkwood will release their new products.
Conclusion
From above it can be concluded that IT operation management is an essential concept in
which firm integrate their operations with It to ensure that they can attain high efficiency as well
as effectiveness while rendering their services within the market. The competency matrix can be
used for anticipating future market requirements and accordingly workforce must be prepared by
which they can accomplish altering needs.

References
Books & Journals
Burin, A.R.G., Perez-Arostegui, M.N. and Llorens-Montes, J., 2020. Ambidexterity and IT
competence can improve supply chain flexibility? A resource orchestration
approach. Journal of Purchasing and Supply Management, p.100610.
Dai, Y. and et. al, 2020. Twenty Years in the Making: The Evolution of the Journal of
Manufacturing & Service Operations Management. Manufacturing & Service Operations
Management, 22(1), pp.1-10.
Song, V. And et. al, 2020, January. IT Risk Factor Disclosure and Stock Price Crashes.
In Proceedings of the 53rd Hawaii International Conference on System Sciences.
Stoel, M.D. and Havelka, D., 2020. Information Technology Audit Quality: An Investigation of
the Impact of Individual and Organizational Factors. Journal of Information Systems.
Sun, C. and et. al, 2020. Towards a generalized competency model of collaborative problem
solving. Computers & Education, 143, p.103672.
Taylor, B. and et. al, 2020. Competency-based question selection for digital evaluation
platforms. U.S. Patent 10,528,916.