CHCDIV001/CHCDIV002/CHCECE001: Understanding Cultural Diversity Report

This assignment delves into various aspects of cultural diversity and its impact on communication and interactions. It includes strategies for showing respect for cultural diversity in communication, reasons for considering cultural factors when resolving differences, and a personal reflection on one's own cultural background, preconceptions, and values. The assignment also addresses how cultural values affect behavior, relationships, and social expectations, and examines the influence of cultural practices on human interaction. Furthermore, it identifies key legislation related to racial, cultural, age, and sex discrimination in Australia. The student's reflection covers personal experiences with discrimination, cultural awareness, and potential difficulties in working with individuals from diverse backgrounds, along with strategies for effective cross-cultural communication, including addressing language barriers. Desklib provides a platform for students to access similar assignments and study resources to enhance their understanding.

Coversheet
Name:
Student ID:
Email Address:
Class:
Unit name: CHCDIV001_CHCDIV002_CHCECE001
Unit Code: Culture and Community
Assignment name: Knoweledge Question
Student Declaration
I declare that –
a. The evidence I have submitted for assessment is my own work, and
b. The evidence I have submitted for assessment has not been shared with other students, and I have taken all reasonable
precautions to ensure that my work cannot be accessed by other students that may seek to submit my work as their own,
and
c. All the sources of information used to prepare my work have been, or may be accurately cited, and
d. I retain a copy of all my original for my own records, or for resubmission if required by Academia Australia, and
e. I have read and understood Academia Australia’s policy regarding plagiarism, and I accept the right of Academia Australia to
investigate suspected plagiarism, and to act in accordance with the policy and procedure I have read.
Student Signature: __
Date of Submission: __

ASSESSMENT INFORMATION
 You must achieve a satisfactory outcome for each of the required criteria of this assessment to be deemed satisfactory for
this assessment. You must achieve a satisfactory result for the assessments for this unit of competency to achieve a
competent result for the unit. If one or more of the assessment results are not satisfactory, you will be Not Yet Competent for
this unit.
 You may follow the Assessment Appeals process in the Student Handbook (www.academia21.com) if you are not satisfied
with:
o the assessment result; or
o the way an assessment was carried out by your trainer; or
o the conditions or structure of the assessment
The student handbook has the steps for reassessment if you receive a Not Yet Competent mark and do not want to appeal.
Reasonable adjustment for assessment
Where students have highlighted Language, Literacy and Numeracy issues reasonable adjustment to the assessment can be
made. Should you receive a ‘Not Yet Competent’ or ‘Resubmit’ result for the assessment you will be given the opportunity to re-
submit your assessment work with any amendments requested by your trainer.
The adjustment may include actions such as:
• Student demonstrating knowledge through verbal discussion to identify correct answers

• Student demonstrating knowledge through applied skills
• Allowing additional time relating to disability
• Through consultation amending assessment timeframes
• Assistance in the form of the training location to allow easier access
• Accessing relevant equipment or aids to assist the student
• Adjustments to the assessment methods to cater for any special needs (without effecting the integrity of the outcome)
If a student requests or is identified as requiring reasonable adjustment to the training and assessment process a detailed
training and assessment plan including timetables, notes regarding the required adjustments, and any related communications
regarding the adjustments must be maintained in the students file.
The RTO Manager must review and authorise any request for ‘reasonable adjustment’ to ensure that any adjustments and
resulting outcomes are not affecting the integrity of the training and assessment process.
Location of and completion timeframes for assessment
The location of the assessment will depend upon the nature of the assessment. Direct observation of student’s skills will be
assessed in the practical commercial kitchens at Academia, the timeframes for these assessments will be related to the scheduled
times of the practical classes. Other assessments such as role plays, in class activities, presentations and written tests will be
conducting in the classroom. The timeframes and due dates for these assessments, as well as any reports, projects, or research
assignments, are documented in the stage outlines. Stage outlines are handed out at the beginning of each term.
1. KNOWLEDGE ASSESSMENT
1. Select three (3) strategies from the options below
that you can use to ensure you show respect for
cultural diversity in all communication and
interactions with clients, colleagues, and co-
workers.
i. Imitate their style of clothing.

ii. Avoid difficult and uncommon words and idiomatic expressions.
iii. Imitate their accent to make them feel like others speak the same way.
iv. Pronounce all words clearly. Avoid slurring your words.
v. Speak slowly, not loudly.
vi. Speak slowly and loudly.
vii. Point out what is different about them.
viii. Always affirm everything they say or do.

2. From the options below, select
four (4) reasons why it is
important to consider cultural
considerations when resolving
differences sensitively.
i. Culture dictates one’s attitude towards others.
ii. Culture influences individual attitudes.
iii. Culture can influence language concepts.
iv. Culture is an excuse to forgive bad behaviour.
v. Culture influences communication styles.
vi. Culture imposes one’s beliefs on others.
vii. Culture influences ideas about respect.
viii. Culture dictates who should be followed when making
decisions.

3. For this task you need to reflect on your own attitudes,
beliefs, and perceptions of cultural diversity. You are to
provide a report using the template provided.
Describe your own cultural background. Identify any
preconceptions you have of other cultures based on your
own upbringing and experiences.
I belong to Italian cultural background, and live
in Italy, that become a country state belatedly in
1861. In the context of other cultures based my
own experience and upbringing, I have clear
preconceptions. As I believe that Indian, Asian
and other cultures are equally respectful. Each
culture is full of traditions and norms that drive
the attention of individual person toward
conducting strategic practices accordingly.
How do your own cultural values affect your personal
behaviour, relationships, and social expectations of
others?
My cultural values affect my personal, relationship,
behaviour and social expectations of others in
positive manner. As according to my cultural value,
individuals prefer to be friendly and generous with
others. I like to take initiative to collaborate and

coordinate with others who belong to different
culture, because of gaining more knowledge in
regard to their differ cultural background.
Individual who belong to Italian culture background
are hospitable, good-humoured, friendly, gentle,
and family oriented that put positive impact on
others.
Describe a social practice that you do that is a direct
result of your cultural upbringing. Has this changed from
the practices of your parents when they were young?
Why/why not?
In Italy people prefer to remove their hats indoor,
instead of out door. I also prefer to conduct this
social practice that is a direct outcome of my
cultural upbringing. This social practice is not
changed from my parents when they were young,
as it is still the same because the action of
removing hat indoor is a long term sign of respect.
How has your own background affected your
communication style in a workplace environment?
My Italian culture background impact my
communication style in a workplace situation, in
positive manner. As the experience cultural
background and perception greatly influence the
way I behave and talk with others who are working
in the same workplace.

If you were in a cultural minority in your workplace, do
you think this would be difficult for you? Why/why not?
If I were in a cultural minority in my workplace, I
think this would be challenging for me to perform
my work effectively as there were I face different
types of challenges such as workplace
discrimination, lack of opportunities and less
recognition from superiors.
Have you had experience, either personally or for someone
else, of needing assistance with communication?
How helpful was this help?
Yes, I had experience, for someone else of needing
assistance with communication at personal level,
that was helpful. I had translated the complex word
to my friend when they talk with other person and
face challenge to understand what they said.
Describe a time when you have witnessed discrimination.
How did this make you feel?
When I am working in the workplace, management
conduct some discriminate practice with a
colleague in form of not recognising their efforts. At
this moment I feel terrible, because it impacts the
way people work and commit to achieve target
aim.

Do you consider yourself to be socially and culturally
aware in the workplace or learning environment? Provide
an example.
I consider myself to be culturally and social aware
in the workplace or a learning environment. For
example, I have all the knowledge that affect the
way a person behave according to the culture in
society or community.
What difficulties do you think you might have when
working with people and family members from different
backgrounds? How will you address this?
I think I might have numbers of difficulties while
working with people & family members from varied
background. These challenges are poor
communication, coordination, and lack of
collaboration. I will attempt to address each
challenge or difficulty in form of using effective
strategies that I would like to implement further
into piratical manner.
What strategies will you use to help you communicate
effectively with all people in a service, including those
with a language barrier?
I will utilise the best strategy to communicate
effectively with all the individual in a service
including with a language barrier, and that is
technology usage. As I would prefer to use
technology in form of language translator that

easily translate the different language into a
specific one that others can understand
appropriately.
4. Cultural Influences
a. From the choices below, identify five (5) cultural influences and changing
cultural practices that have shaped the Australia of today.
b. From the five you have selected, choose two (2) and briefly explain how you see
their influence manifest in Australia today.
a. Select five (5) from these choices:
i. Presence of Western culture in Australia
ii. Many Australians have blue eyes
iii. The existence of a democratic system of government

iv. Dominance of the English language in Australia
v. Population growth
vi. The presence of marsupials in Australia
vii. Evidence of a significant Anglo-Celtic heritage
viii. The diverse input of Aboriginal and Torres Strait Islander peoples
b. How you see this influence is manifested in Australia today:
Cultural influence and changing cultural practice is manifested in Australia in term of
considering essential aspects that add value in life of Australian people.

5. Identify which of these aspects of human
interaction are affected by cultural practices and
experiences.
a. Personal behaviour
b. Interpersonal relationships
c. Perception of others
d. Social expectations of others
Match these to the given examples of diversity
practices and experiences below:
D
i. Some cultures expect children to move out of their parents’ home when they turn
eighteen years old; while in some cultures, children stay with their parents even
until after they have families of their own.
A ii. A culture provides a set of boundaries relating to personal behaviour that
determine what experiences are acceptable and what are not.
B
iii. In more liberated or modern cultures, it is considered “normal” to be close friends
with someone from the opposite sex; while in more conservative cultures, having
a close relationship with someone of the opposite sex who is not your wife or
husband is considered inappropriate.