An Analysis of the Hospitality Industry: Types, Roles, and Impact

This report provides a comprehensive overview of the hospitality industry, examining various business types such as food and beverage, travel and tourism, restaurants, and hotels, with a specific focus on The Queen Park Hotel. It delves into operational and functional departments, including houseke...Read More

Understanding hospitality
industry

Table of contents
Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Explore the different types of business within the hospitality industry and the diverse
products and services they offer..................................................................................................1
P2 Examine a range of operational and functional departments within a chosen hospitality
business.......................................................................................................................................2
P3 Discuss the contribution of the hospitality industry to local, national and international
economies....................................................................................................................................3
TASK 2............................................................................................................................................4
P4 Investigate a range of different operational roles within the hospitality industry.................4
P5 Examine the skills required for roles within the hospitality industry and current skills
shortages......................................................................................................................................5
CONCLUSION................................................................................................................................6
TASK 3............................................................................................................................................6
Covered in PPT...........................................................................................................................6
TASK 4............................................................................................................................................6
Covered in PPT...........................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Hospitality business industry is one of the most successful industries in the world, they
provide various food and services to the customers according to the needs and wants of the
customers. The product and services of the hospitality business depends upon the test and
preferences of the customer. The main motive of hospitality industry is to provide better
customer experience and satisfaction by their offerings. In this report(Afsar, Shahjehan,
and Shah, 2018) The Queen Park Hotel is selected, the hotel provide best services to their
customers. This report includes various information about the hospitality business such as
different business within an hospitality industry, operational and functional departments of
hospitality business, the contribution of hospitality business in national and international
economy. furthermore, it also includes different roles of operational management of hospitality
business.
TASK 1
P1 Explore the different types of business within the hospitality industry and the diverse products
and services they offer.
There are various businesses that runs in hospitality industry below is examples of various
businesses that operates in hospitality industry
 Food and beverages: It is one of the most established and largest sector of hospitality
business industry. This organisation provides food and drinks to their customers
according to their needs and wants. there are various organisations that provides best
services and food to their customer in order to increase their customer experience from
the company. there are various examples of food and beverage business in hospitality
such as McDonald’s Burger King Subway KFC.
 Travel and tourism: This business refers to the organisation that organised and plan tour
and trips for their customers with comfort and best services. this businesses are also have
high growth in the hospitality industry. by(Boella, and Goss-Turner,
2019)providing the best and comfortable journey to their guest various examples off
tours and travels chest range Airlines tour operators travel agencies.
 Restaurants: In hospitality business industry restaurant are one of the most successful
and largest firms in the market. they provide repaired food to their customers and give
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them more satisfaction levels. According to choice, preferences, and test of the customers
there are number of restaurants that operates in hospitality business.
 Hotels: This business provides luxurious facilities to the customers such as comfortable
rooms, bathrooms, spa and many more facilities. That provides a customer high level of
satisfaction and best experience the Queen Park Hotel is example of hotel business in
hospitality industry.
P2 Examine a range of operational and functional departments within a chosen hospitality
business.
Various operational and functional departments of the queen Park Hotel is explained below
Operational functions:
Housekeeping department: Its a very important department of The Queen Park Hotel that
directly impact the experience of customers from the hotel. the hotel ensure that customer
gets best experience from the various services they provide to them. Such as clean rooms,
lobbies, restrooms and many more. The respective hotel and ensure hygiene and cleanliness
of rooms and bathrooms of hotels that helps them to increase better customer experience.
Food production department: the department is also known as restaurant department of their
the Queen Park Hotel the organisation provides and prepared food to their customers in
order to give them best experience by the (Bowen,and Morosan, 2018) items they
provide. the various employees food department responsible for making Fresh Food for the
customer such as chef cook kitchen porters and kitchen managers play important role to
increase customer satisfaction from hygiene and food safety.
Functional departments
Marketing department: this department of the Queen Park Hotel ensure that services provide
by the hotel means to the Expectations level of customers. the marketing department of
follow various task such as doing market research to understand needs and wants of the
customers. they helps Hotel to develop new strategies to attract more customers and also
promote the hotel in hospitality industry to gain more profitability.
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Human Resource Department: this department is one of the most important department that
helps that Queen Park Hotel to gain competitive advantage in the market. the employees of
Hotel are responsible for all the task then in order to gain customer satisfaction and provide
them the better experience this department of Hotel and ensure that day provide best
services to their customers.
Purchase department: this department of the Queen Park Hotel insurers that they provide
proper raw materials required goods equipments in most effective prices and also ensure that
it operates in proper manners so that Hotel can gain advantages.
P3 Discuss the contribution of the hospitality industry to local, national and international
economies.
There are various element by which the hospitality business contributes and national and
international economy are following below
boost economy: hospitality industry helps the country to boost its economy and developed
the GDP of the country. hospitality business contributes in 10% of world’s GDP gathering over
$550 billion revenue every year. it helps the country to maintain its image in national and
international level. it is also beneficial for government of the destination country to gain profit
and increase the growth of economy.
Help smaller local businesses: hospitality business help local businesses by providing them
more customer and more sale. it helps them to increase their sales by increasing level of
foreign customers destination country. the(Cabral, and Jabbour, 2020) tours and
travels Agencies also help local businesses by providing them for tourist for their local items
and provide services. many and entrepreneur and start-up. helps the individuals to get more
employment in the country
Provide unique services different hospitality businesses provide different services and product
to the customers. that tourism of the country contribute in GDP, the unique services and
products as customers to get more satisfaction and better experience from the tour and travel
industries. it also helped hospitality businesses to manage their guest experience and provide
them better and unique services.
Employment to the individual hospitality business is one of the most growing and successful
industry in the world. and it provides millions of job opportunities individuals and help them
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to make better career hospitality business provide 72 million new jobs career around the
world design use contribution in the development of society and standard of living of
citizens.
TASK 2
P4 Investigate a range of different operational roles within the hospitality industry.
There are different operation areas of hospitality businesses are following below:
Executive: these are the decision makers within the hospitality business the managers and
leaders of the organisation play the executive role in the business operation they manage and
control all the activities within the organisations. and provide better success and growth to
the company they ensures that their customers get best experience from their product and
services. and its also the helps organisation to understand about needs and wants of
customers. leaders and managers of the organisation play an important role and decision
making process of the Queen Park Hotel (Goh, and Jie, 2019) and take a right decision
on right time make it effective for the organisation.
Front desk services: this operation continuously make a connection with the crest and
customers of the hotels and restaurants. they ensures that they get detailed information about
the people coming to their organisation and fulfil the all requirements by handling booking
and taking responsibilities of making guest list for the hotel business.
Housekeeping it is one of the most important operation area of hospitality business because they
ensure the hygiene and safety needs of the customers. it is very important for the hotel
business to provide hygiene services and products to their customers so that customers gets
satisfaction and become a loyal customer of Hotel. housekeeping staff take responsibility
about every single room in the hotel and ensure there cleanness of rooms and bedrooms.
Maintenance: itsvery important for hospitality business to maintain the organization, the
maintenance executive take responsibility of repair fix and maintain the computer, TV
screens, DVD players, and game. they also ensure that every area of Hotel get perfect proper
maintenance and it helps the organisation to build a brand image.
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P5 Examine the skills required for roles within the hospitality industry and current skills
shortages.
The various skills required for the role within the hospitality industry is falling below:
Management skills one of the most important skills that and Hospitality business required the
managers and executives of the hotel industry should have proper management skills by
which they can maintain all the task and activities of the organisation. it can also help the
organisation in proper management of customers and their experience and the organisation.
management skills helps leaders and managers to manage all the employees and their
activities it is essential for the Queen Park Hotel(Goh, and Lee, 2018) to ensure that
their managers and leaders have management skills to manage all the activities within an
organization.
Marketing skills an executive or manager of the company should have a marketing skills to
promote the hospitality business in market and give a proper information to the customers
and guest of the organisation marketing skills required proper information and research
about the market and target market of the respective organisation in the context of the Queen
Park Hotel the managers of Hotel should have effective marketing skills by which they can
promote the hotel and gain more customer base for the organisation
Communication skills: the managers of company should have a proper communication skills so
that they can provide a proper information to employees in order to make them effective
works for the organisation. leaders and managers of(Gursoy, D., 2018) the Queen Park
Hotel play the role of spokesperson in the organisation so that that can easily influence
employees and customers towards making the organisation grow and successful in the
market. it is very important for every hospitality business to have managers and leaders with
better communication skills.
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CONCLUSION
From the above given information it can be concluded that hospitality business industry one of
the most growing and largest industry in the world but the hospitality business requires lot of
Management and best marketing strategies to influence customers there are various type of
hospitality businesses explained in this report also the operation and function all departments of
hospitality business that helps organisation to grow in the industry it is also explain the
contribution of hospitality industry to local National and international economy furthermore
different operational roles within a hospitality business that improves better customer experience
and also the growth of organisation in the last various skills and capabilities for the required role
within the hospitality industry explained.
TASK 3
Covered in PPT
TASK 4
Covered in PPT
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