Leading Change: Impact on Strategy and Operations Report

This report delves into the critical aspects of understanding and leading change within organizations, using JD Sports as a primary case study. It meticulously examines the impact of change on organizational strategy and operations, exploring both internal and external drivers such as political shifts, environmental concerns, technological advancements, and societal trends. The report analyzes how these drivers affect leadership, team dynamics, and individual behaviors, evaluating organizational responses through various theories and models. Furthermore, it investigates barriers to change, employing force field analysis to assess driving and resisting forces and their influence on decision-making. The study also explores different leadership approaches to manage change effectively, providing recommendations for planning and implementing change impact analysis to achieve organizational objectives. The report provides a detailed analysis of the changes that have impacted JD Sports and their strategies for dealing with them.

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
Organisational examples where there has been an impact of change on an organisation’s
strategy and operations...........................................................................................................1
Drivers for change in an organisation and the types of organisational change they have
affected...................................................................................................................................7
LO2 .................................................................................................................................................7
Ways in which internal and external drivers of change affect leadership, team and individual
behaviours within an organisation..........................................................................................7
Theories and models to evaluate organisational response to change...................................11
Conclusions and recommendations with valid justifications for planning effectively for
change and applying change impact analysis.......................................................................12
LO 3...............................................................................................................................................12
Different barriers for change and how they influence leadership decision-making............12
Force field analysis to analyse the driving and resisting forces and how they influence
decision-making...................................................................................................................13
Evaluation of use of force field analysis in the context of meeting organisational objectives15
LO 4...............................................................................................................................................17
Leadership approaches to deal with change.........................................................................17
Extent to which leadership approaches can deliver organisational change effectively........19
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................22

INTRODUCTION
Understanding and leading Change is process in organisation need to adopt different
changes for sustaining within the market for longer period of time. It is mainly prepared to deal
with the situation where company faces the problem at the time of implementing new plans and
policies. It is necessary because it helps to reduce unnecessary expenses by introducing the latest
technologies which can complete any of the task in short period of time. The chosen organisation
for this respective assignment is JD Sports which is one of the UK based multinational
organisation. Current company is dealing in the sports products. The headquarter of company is
located in Bury, United Kingdom.
In context of the file, some of the topics which are going to be discussed will related with
changes that impact on the organisational strategy and operations. Internal and external drivers
will be discussed that affect leadership. Also, various leadership approaches will be explained
just to deal with the changes.
LO1
Organisational examples where there has been an impact of change on an organisation’s strategy
and operations.
In present scenario, it is necessary for any of the company that they must focus on
preparing the plans and policies for the purpose of achieving the goals of an organisation. If any
of the organisation is able to prepare suitable form of strategy then they can easily compete with
their rivalry firms. In context of JD Sports, they are required to adopt the changes in modern
environment by delivering the needs of customers which they requires from the company. It is
necessary for company to use latest technologies while manufacturing the products so that
company can easily attract the new customers towards the company (Espedal, 2017). For the
purpose of understanding about the changes on an organisation's strategy, comparison has been
done between JD Sports and Sports direct. These both companies are leading the sports market
from the front.
Organisatio
n
Changes-
PEST/SWOT
Drivers of
change
Impact on strategy Impact of
operations
JD Sports Political Changes: Here, external Just because of the As brexit had
1

Just because of
Brexit, each and
every market has
been affected as
people are unable
to spend higher
amount of money
on any off the
product due to
which economy
have reduced
significantly.
Also, the prices of
any of the sports
products have
increased
significantly.
Even there is a
huge fluctuation
in currency which
have a huge
impact on the
performance of a
company. By
looking at this all
some of the
changes has been
made in strategies
(HLatham, 2013).
changes should
be done which
will be related
with the
following of
laws and
regulations.
political changes
company have
changed the whole
structure of the
company in which
they are providing
the products at a
very low price to
their customers
which is helping
them to sustain
within the market
place..
created lots of
problem for the
organisation, here
they have
introduced the
online sale of their
product for the
purpose of saving
unnecessary
expenses which
occurs on daily
basis.
Sports
Direct
Political Changes:
As company also
This driver is
related with the
By looking at the
situation of market,
To deal with the
problem which
2

deals in online
market but whole
of UK depends
upon the market
of Europe. The
sale of company
has been reduced
and even they are
unable to generate
the revenue which
they are willing
just because of
Brexit. It is
necessary for
company to
introduce some of
the strategies so
that they can deal
with the situation
for the purpose of
sustaining within
the market.
The online retail
business in UK
depends greatly
on European
market.
internal changes
were policies
and structures is
needed to be
changed.
company have
changed its plans
and policies in
which they have
started to give
product including
different combo.
Even combo will be
given at a
reasonable amount
through which sales
can be enhanced
automatically
(Wellman, Jeffries
and Hagan, 2016).
company is facing
they have
introduced more
number services
for their customers
such as they have
the started online
payment option
which is beneficial
for customers in
saving the time.
JD Sports Environment
change: In
present situation,
the effect of
It is internal
driver in which
it becomes
important for
For the purpose of
preventing the
environment,
company had taken
In order to sort out
the problem
related to the
environment
3

harmful gases is
increasing and
creating lots of
problem and it is
one of the reason
that people are
giving more focus
on preserving it.
The main motive
of people is that
how they can only
use those products
so that they
doesn't create any
problem for the
environment. By
looking at this, JD
sports have
adopted some of
the changes in
their operation
and strategies
(Eddy, 2012).
the organisation
to deal with the
resources which
they purchase.
the initiative that
they will try to use
minimum quantity
of wooden material
so that there will be
less chances to
affect the
environment. Also
they have planned
to utilise the
resources in best
possible manner so
that resources can
be used in
systematic manner.
company have
taken parts in
number of
atmosphere
initiatives along
with adoption of
sustainable
business
operations. It will
help company to
re manufacture the
products which is
possible in some
of the cases.
Sports
Direct
Environment
change:
Nowadays people
are more
conservative
where they give
focus on saving
It is also the part
of internal
drivers which
will describe
that how any of
the company set
up their
Here, company
have planned that
they will focus
more on cashless
payment because it
will give the
opportunity to save
In this, company is
taking the help of
six sigma which
can help to
eliminate the
waste product.
Also, to adopt
4

the environment
and for that they
have reduce the
use of those
product which is
harmful for
environment. By
looking at the
current situation
of market, Sports
Direct have
implemented
some of the
changes in there
operation and
strategies.
organisation
culture
according to the
requirement of
environment.
the trees. Also they
are planning to
recycle the products
so that company
will have the option
to utilise the
resources in best
possible manner.
those resources
which doesn't
affect the
environment. This
will help to sort
out the problem
related to
environmental
issues.
JD sports Technological
change:
Nowadays
technologies are
becoming crucial
factor as
technologies are
upgraded regularly
that impacts on the
company's
strategies and
operations.
Internal driver of
technological
change is impact
of technology on
privacy policy
that facilitates
alterations in
existing one.
In order to face the
technological change
a company should
anticipated in
alterations in JD's
existing payment
platform.
The company
anticipated in
customer
experience
programmes to
brings effective
changes in
operations.
Sports direct Technological
change:
It is a part of
internal drivers
that will shows
Here, the company
focused on brining
automation in sports
The company
focused on the
updation of
5

Automation in
technologies are
rapidly takes place
in the sports
industry which
impacts on the
company's
strategies and
operations.
that how the
company set up
their
organisational
operations and
activities
according to the
requirement of
technological
automation.
technologies for
accepting changes
positively.
hardware and
software
technologies to
successfully accept
the technologies
changes.
JD sports Social change:
the trends and
preferences of
customers are
rapidly change
which impacts on
the company's
strategy and
policies.
It refers to the
internal driver
which becomes
essential for the
organisation to
deal with the
societal
expectations.
The company brings
changes in their
strategies to more
emphasised on
research and
development activity
to collect market
information.
Success of the
company is based
on the meeting fast
changing
requirements of
consumers across
the world. In order
to that taking
innovating steps
helps in covering
large market area.
Sports direct Social change:
Recent market era
is depend upon the
trends, taste as well
as preferences of
society as they
want new things
that impacts on the
company's
Here, external
changes should
be done which
will be related
with the
following of
requirements of
customers or
society.
The company
requires to develop
move program
which helps to
welcome the full
contribution of
staff's as well as
promote
opportunities to
The company
requires leadership
activities and create
the people
initiatives to
promote a common
fit of belief that
cause the
company's spirits
6

strategies and
operations.
develop their skills
to facilitates as per
the customer
requirements.
and cultures.
Drivers for change in an organisation and the types of organisational change they have affected.
There are two types of changes and they are internal and external which directly impacts
on the working style of a company. Talking about internal changes, it is related with rules and
regulation of different laws such as contract law, employment law, working behaviour and many
more. External factors related with change in rate such as inflation rate, interest rate, fluctuation
in currency and many more.
Types of organisational changes
Transformational change: It is one of the changes which helps business organisation to
adopt the changes in best possible manner through which company can take different types of
benefits. In case of JD Sports, company can easily remove the additional number of employees
which will give them the support to invest the capital in different areas (Ferkins, Erakovic and
McMorland, 2015).
Remedial change: It is the change which is required within the business organisation
when there employees are unable to perform better for achieving the goals of an organisation. In
context of JD Sports, they have the option to conduct different types of training session for
employees so that perform their task as per the requirement of company.
LO2
Ways in which internal and external drivers of change affect leadership, team and individual
behaviours within an organisation
In any of the business organisation, leaders helps to work in systematic manner because
they are one who guides that how any of the company is required to work work while adopting
any of the internal and external changes. There are number of internal as well as external drivers
which can directly influence the team as well as leaders. Below some of the internal and external
drivers has been discussed.
7

Change Internal/
external
Impact on
leadership
behaviour
Impact on team/
departmental
behaviour
Impact on
individual
behaviour
Measures to
minimise
negative
impacts
Internal Financial
Manageme
nt
Here, leaders
will suffer at
the time of
implementing
the changes.
It becomes
difficult to
perform the task
as per the
requirement of top
level management
as proper facilities
are not being
provided to them.
The
motivation
level reduces
automaticall
y because
company
themselves
suffering
from number
of issues due
to which
they are
unable to
deliver the
services
which they
want to give
for
company.
In this situation,
it is necessary
for the company
that must have
sufficient
amount of
capital so that
leader can give
their best to
adopt any of the
changes without
giving any of
the focus to
financial
resources.
Internal Resources If resources
will not be
Available then
it will impact
leaders on
leaders as
there concept
of dealing with
This will not
allow them to
utilise each and
every segments in
systematic manner
which will reduce
the performance
of teams and even
As
resources are
not
available in
the company
which means
that
employees
It is necessary
for the company
like JD Sports
that they must
focus on
expansion of
communication
system within
8

any of the
subordinate
changes and
even they will
not be able to
deal with any
of the
employees as
per the
requirement of
a company.
outcome will not
negative.
will not be
capable of
performing
their task as
per the
requirement
and skills
and
knowledge
will not be
enhanced.
the company. It
will help
employees to
discuss about
the situation
where they
might face the
problem. In
short, it will
help to sort out
any of the
problem which
is being faced
by employees
while
implementing
the strategies
and it will also
give them the
idea to that
resources are
needed to be
utilised.
External Political Leaders suffers
because they
are required to
change the
plans and
policies in
very short
period of time
Burden increases
as policies are
being changed in
every short period
of time. This
situation becomes
hectic for team to
achieve the target.
Individual
suffers in it
because their
skills and
knowledge
are needed to
be updated
in every
It is necessary
for company
like JD Sports
that they must
involve their
employees
while taking any
of the decisions
9

which doesn't
allow to settle
them.
short period
of time.
related to
adopting new
changes in
strategies and
operation. This
will help
employees to
understand the
requirement of
changes and
secondly it will
be easy for them
to adopt it fast
and in positive
manner
too(Lines and
et. al., 2015). In
addition, it will
allow company
to develop the
healthy
relationship
among
employees and
management.
External Economical Here, leader
will not be
able to provide
the services
and rewards to
employees
The team will not
be able to perform
the task as per the
requirement
because output of
the work is not
Individual
work for
rewards and
incentives
which means
that
As number of
problem are
there and to
resolve this
particular
problem it will
10