Leading Change: Analyzing Organizational Strategies and Operations

This report provides a comprehensive analysis of leading change within organizations, focusing on the impact of change on organizational strategy and operations. It compares and contrasts the experiences of Metro Bank and Lloyds Bank, examining how internal and external drivers influence leadership, team dynamics, and individual behavior. The report delves into the challenges of change management, including barriers to leadership decision-making, and utilizes force field analysis to understand these challenges. Furthermore, it explores different leadership models and their effectiveness in the organizational context. The report concludes by summarizing the key findings and implications for effective change leadership, offering insights into how organizations can navigate and leverage change for improved performance and strategic advantage. The report examines the impact of technology and customer needs on the financial services industry, and how organizations can adapt to these changes.

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Compare the different organizational examples where there has been an impact of change
on an organization strategy and operation..................................................................................1
P2 Evaluate the way in which internal and external drivers of change affect leadership, team
and individual behavior...............................................................................................................4
P3 Measures which can be considered by banking organization to minimize negative impact
of changes....................................................................................................................................8
M1.............................................................................................................................................10
M2.............................................................................................................................................11
TASK 2..........................................................................................................................................12
P 4 Different barriers to determine leadership decision-making and use of force field analysis
in organizational context...........................................................................................................12
TASK 3..........................................................................................................................................15
P 5 Different Leadership models and its effectiveness in organization....................................15
CONCLUSION .............................................................................................................................18
REFERENCES .............................................................................................................................19

INTRODUCTION
Change can be the foundation of competitive advantage but they required to be adjust
according to the best possible manner. Most of the organizations have to change their structure
according to new market trend and new technologies. This is the most effective and challenging
change factor that makes the proper effective and implementing nature of growth. Present study
will be based understanding and leading change. For that, study will be taking two organizations
for making different organizational examples that impact on an organization strategy and
operations. Further, it will be more discussing and challenging for the company to make the
proper effective and fast forward relationship within the organization goals. Study will be taken
two companies that is Lloyd's and one metro bank. This will also impact of the internal and
external environment factors that impact on the overall industry. It will explain and determine
influence leadership decisions making in a given organizational context. Moreover, this will
emphasize the important of required changes that affect the business growth. Moreover, it will
also help to bring the best and effective working growth. Besides, it also defines the drivers for
change of the given examples and types of organizational change they have affected.
TASK 1
P1 Compare the different organisational examples where there has been an impact of change on
an organisation strategy and operation.
Change is the required tool for the organization development, that helps to identify the
potential consequences of a change, or estimating what needs to be modified to accomplish a
change. This will also help to take the better advancing and challenging growth factors.
Organization change can happen for several reasons, including financial concerns, merger and
acquisition, expanding markets (Acharya and Steffen, 2015). Change is required in the
organization in order to enhance the better advancing growth and most effective decision making
approach. Overall, change management will impact on the overall target market according to
nature and growth. Overall, it makes situation stable and long lasting according to company
changing environment. Change management will also influence and long lasting effective
decision making approach. There are different types of Impact analysis techniques. That helps to
make the best impact full decision making approach. To analyze the Bohner and Arnold are the
making task oriented performance level. Identify the best techniques to analysis the impact of
changes such as Trace, Dependency and experienced.
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Metro Bank PLC is retail bank which is operating in the United Kingdom. On the
contrary, Lloyds Bank Plc (Alston and et.al., 2016). Along with that, it will cover the majorly
growth that affect the change accordingly and makes better affecting goals.
There are given some factors that impact on the changes
Basis Metro Bank Lloyds Bank Plc.
The New customer Customers are the first driving
factor that affect the overall
functioning of the
organizations. On the basis of
providing different strategies
and organizational policies
changes. This must be
providing the best effective
growth (Andrews, 2015).
Overall, Metro bank having
low customer approach as
compare to Lloyds Bank Plc.
Customers switch to other
banks from Metro banks due
to the reason of customer
dissatisfaction and late
services provided by the metro
bank. This is the social factors
that makes changes in the
business operations and makes
the proper changes
environmental goals. This
affect the Metro banks
strategic as well as operations
goals (Bridgman, 2016). The
main purpose of the client is to
As per the analysis of Lloyds
Bank Plc. Customer are
satisfied with the changes and
policies adopted by the bank.
Customer needs flexibility and
consistency to defining the
product offering, channels,
brands and cost efficient
delivery. This makes the
company profitable and
challenging. This is the factor
that affect the company
strategic and operational
functions and growth. Overall,
it provides better changes and
goal oriented task (Bason,
2018). New customer required
new policies and low interest
rates due to which company
facing high challenging
concern level. Besides, it also
makes the proper and effective
performance level all over, it
brings new challenging and
fast forward decision making
approach. All over, it helps to
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take the services from the
financial institutes where they
get maximum profit revenue.
Apart from that, it brings the
better relationship between all
customers and company
(Cucinelli, 2015). The reason
of customer switching is that
Metro Bank have changes
their policies and structure in
very constant manner.
take the better growing and
best approachable decision
making approach.
Supply Where's the Money This is the factors that affected
by the economic downturn
influence supply in the
financial services' industry.
This is the another change
factor that affect the Banking
industry strategies and long
lasting and effective changes.
All over, it makes the most
forwards decision making
approach (Cummings,
Bridgman and Brown, 2016).
It also helps to take the better
advancing and challenging
growth oriented changes.
Supply methods requires to the
leading changes and required
making task. Overall, it brings
the new challenging and fast
forwards decision making
approach. Overall, it brings
new and better effective
approachable task oriented
goals and task making
performance.
Technology and infrastructure This is the another change
given impact that affect the
business growth and
challenging growth factor
In terms of Lloyds Banking
group this terms is effective
and challenging matter of fast
forward decision making
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Technological factor gives
high impact on the nature of
fact that gives the more
challenging and task oriented
performance making task
(Doppelt, 2017). Overall, due
to technological changes
Metro banks needs to adopt all
required changes according to
the best possible manner.
Besides, it also helps to take
the best performing task
oriented process. This
technical changes makes good
impression on the nature fast
forward decision making
process to be implemented
properly and task oriented
(Elsmore, 2017). Overall, it
requires to be implementing
process easily and fast
forwarding.
process that affect the overall,
scenario of making good profit
making task oriented process.
As according to the Bohner and Arnold change impact analysis suggested about the
changes' analysis that affect business operations and different strategies. All over the scenario
and last oriented performance level of work that gives the long lasting effects and growth
oriented matter.
P2 Evaluate the way in which internal and external drivers of change affect leadership, team and
individual behaviour.
Drivers of change are all those factors which have their impact on any organisation to make a
change in their current organisational structure & environment (Fu and et.al., 2015). In
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accordance it can be said that these are the factors which force an organisation to make a change.
In general there are two types of drivers of change which happens to be:-
Internal Drivers of change:- These are such drivers of change or change agents which
are from the internal organisational structure for e.g. they could be employees, workers,
managers, stakeholders, shareholders etc. They can have their impact or they can affect
leadership, team or any individual's behaviour.
Impact of Internal drivers on leadership, team & individual's behaviour of Lloyds Bank:
Lloyds Bank is a British retail and commercial bank (Fullan, 2014). There are many change
drivers which have their impact on leadership, team or any individual's behaviour in Lloyds
bank. The key factors which have their impact on Lloyds bank are management: which can
increase their managerial efficiency and effectiveness, organisational structure: through which
they can manage their employee's job rotation, job enhancement, job enrichment etc.,
organisational resources: their organisation must have proper resources in order to attain a
completive advantage over others, their internal strategies on which the bank operates, their
systems and procedures which they follow in the organisation, the implementation of new
technology, automation etc (Hall, 2018). Since they are a market challenger of Metro Bank then
their market challenger strategies can have a major impact on the organisational leadership and
their behaviours whether as a team or as an individual.
Impact of Internal drivers on leadership, team & individual's behaviour of Metro bank:
Metro Bank is also a british retail and commercial bank. Unlike from its market challenger
lloyds, this bank has slightly different internal drivers of change which have their impact on its
leadership, their organisational behaviour(whether as a team or as an individual). Those factors
are their vision, mission, goals and their objectives. In all their strategic intent affects their
decision making, their leadership and even their behaviour as well.
Strength
 Source of employment human race
 Hedge from risk
 Connecting
 Diversified
Weaknesses
 Lack of coordination
 High NPS
 Structural weaknesses
 Under penetrated Market
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Opportunity
 Business expansion
 Rise in private sector banking
 Changing sociology cultural factors
Threats
 Recession
 Stability of the system
 Competition
External Drivers of change:- These are such drivers of change or such change agents
which have their impact on the organisational structure from the external. The main external
drivers of change are customers and competitors and they remain common in both of the banks
because they have their impact on every business (Hussain and et.al., 2016). There are many
other factors also like changes in legislation, change in government policies, rules & regulations
etc.
Impact of External drivers on leadership, team & individual's behaviour of Lloyds Bank:
there are many external drivers of change that have their impact on leadership, their team work
and their behaviour patterns as well. There market challenger strategies can play a very
important role here. Changes in world or in their domestic economy can also effect these three
factors. There distribution channel can also play a very important role towards their team work
and their behaviour patterns as well.
Impact of External drivers on leadership, team & individual's behaviour of Metro Bank:
The factors of external drivers which can have an impact on Metro Bank could be like political
changes, professional associations and environmental conditions as well.
Internal and external factors are highly influencing and factor affecting that affect the
business organization according to needs and wants of the structure requirements. Overall, it
brings the best approachable task making performance (Jeucken and Bouma, 2017). Overall, it
brings the new more advancing and challenging behaviour that affect the business origination
goals and factor affecting performance. Organization might be taking the work according to
nature of advancing. This might affect business negatively and positively both. Lloyd's and
metro bank both are faced with two sources of pressure in favour of change, external and
internal.
Overall, it brings the new changes and fast forward decision making approach. Besides, it also
helps to take the better growth and task making performance that helps bank to make better
stability growth (Kakucha, 2015). Overall, it brings new best performance target market goals. It
makes good impression on the nature and fast forward decision making approach that makes all
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task making good performance. Overall, it brings new major challenging best performing task
that helps to take the best and effective decision making approach.
External changing driver factors (PEST)
Political Factors : it is the first and foremost factor of external environment that affect
the business directly or indirect manner. These changes might be given some risk full situations
and uncertainties. Government changing policies and decision making approaches will be
affecting and challenging performance making task. Due to change in labour laws, trade
restrictions and tariffs and political stability (Hussain and et.al., 2016). Banking industry required
to change their won policies and structures accordingly. That makes the proper and effective
goals oriented task.
Economic Factors : economic is the another major role play changing factor within the
banking industry. This gives the major role play for changing, mainly banking and economic
factors are highly interrelated with each others. Overall, it plays an essential role in order to
make the best productive channel and growth. Healthy economic is good for banking sector and
healthy sector can be good for the banking sector as well. Due to changes in the economic
growth (Jeucken and Bouma, 2017). It will directly impact on the nature of effective growth and
target goals. Overall, it brings new better changes and long lasting efforts. Overall, it brings new
major changes and fast processing growth.
Social factors : it is the another major and fast process to be concluded and long lasting
effectiveness that makes the adverse impact on the nature of growth. Changing social trends and
people preferences can affect the metro and Lloyd's bank in many terms. In order to gain the
social preference and attraction. Both the banks should adopt all required changes in order to
meet the needs of the customers.
Technological factors: this is the fast forward hanging factor that has been changing in
frequent manner according to innovation in technology. Overall, it brings new major changes
and required the best performance level work oriented task (Jeucken and Bouma, 2017).
Information technology has been taken centre stage and from customer accounts to loans and
insurance, several services can be availed of online. Apps are common and customer are highly
influenced by those new techniques through its task become more simple and productive.
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Overall, these factors and changing situation will affect the banks' leadership and team
performance. Through company employees behaviour will also make some different behaviour
in work performance.
On the basis of the following changing internal and external factors, it has been seen that
it is the long lasting factors that affect business into short and as well as long term goals. That
makes the improper decision making file making process. This makes the proper implementation
and long lasting factor (Doppelt, 2017). Overall, this makes the proper effective decision making
process that helps to take care of the organisation goals. Overall, it requires the best effective
performance. And long lasting process. Moreover, this affect the company structure.
P3 Measures which can be considered by banking organisation to minimize negative impact of
changes.
It is necessary of retail bank to minimize the impact of change in order to maintain
sustainability in business services. In accordance with external changes, it is necessary for the
firm to assure effective and quick decision making. However, decision making is the internal
ability which helps the organisation in overcoming impact of external drivers such as
technological advancement, economic and political instability etc. Further, with the analysis if
internal and external changes there are various measures which can be considered by an
organisation to meet changes of micro and macro factors.
Lloyd bank implements the use of Kurt le win change management model to manage
stable functioning. The model helps the firm in maintaining effectiveness in business process
with regular modification (Fu and et.al., 2015). Apparently, with the help of this model the firm
is able to make changes by unfreezing the strategic process of bank. It is the stage where the
business aims at sensing need of urgency which helps to make analysis of change. Further, in
second stage the bank implement changes by modifying strategic functioning, plans and
procedures. Thus, last stage of model is based on refreezing change where changes are locked
and activities are aligned in one direction.
Nevertheless, Metro retail, bank implements the use of Swot and Pestle analysis with the
helps of which the firm regulates a check over internal and external fluctuations. This strategic
alliance assist the firm in managing changes at very initial which reduces the risks of negative
impact on business process. Moreover, it can be said that use of strategic tools assist the bank in
controlling impact of changes because it helps the company in managing functions according to
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dynamic economic and market trends (Hussain and et.al., 2016). Apart from this, the bank
management impact of changes with the helps of change management activities which are as
follows:
1. Developing shared vision and strategic plans with the help of effective employee
participation is the change management approach which assist the firm in minimizing
impact of internal and external changes.
2. Engaging senior leaders and management members in active and visible sponsors of the
change.
3. Recruiting support management team-and training employee regularly to cope up with
market changes can assist bank in minimizing impact of changes such as technological
advancement.
4. Communicating need of change to employees is the strategy which helps the firm in
gaining workers trust and increasing their motivation (Acharya and Steffen, 2015).
5. Rewarding and motivating employees on regular basis is the technique which helps Lloyd
and metro bank in serving employees satisfaction and keep them alert for change
management.
Further, there is Prosci phase of change management which comprise three steps which are
implemented by banks that is:
Phase 1: Preparing for change: In this step the firm focus on determining changes
which needs to managed. Further, in this phase the focus of bank is to evaluate different
techniques which can be implemented according to modification required such as, cost
investment, fluctuation in interest rate, technological implementation, etc.
Phase 2: Managing change: This is the mid-phase of the change management strategy
in which banks generally focusses on individuals and addressing them and even provides specific
action steps for understanding things (Andrews, 2015). In this phase they need to plan a
communication part, coaching part, sponsorship part and training part.
Phase 3: Reinforcing change: This is the final phase of change management strategy in
which the banks collect feedback to understand that how an employee is adapting the change of
new workflows and new processes and systems or technology. This tool is also used by the
supervisors and the managers to effectively deal with the employees. This is a pro-active
approach and an effective tool for addressing any kind of objections to change.
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Technological Advancement:- Automation or technological advancement is also an
external factor or it is caused through external drivers of change but in some cases it creates a
negative impact on the internal environment of the organisation because the more there will be
the work of technology, the less there will be the work of humans. This is why the workers are
always having a fear of, technology being replacing them and the same reason why they are
always in oppose of technological advancement (Doppelt, 2017). There are two ways to
minimize the negative impact of changes which are as follows:
1.) It is a banking industry so there is no need to automatise it, because it is always been
working on the latest technology and there are no trade unions who could oppose the
automation decision.
2.) Secondly, If there would be any other kind of industry, then also any multi-national
company must know that on how many work stations in the production facility they need
automation. Therefore, through this way also any banking organisation can minimize the
risk of negative impacts of changes (Kakucha, 2015).
Mental Stress:- Generally with any change in an organisational structure there comes a
mental stress on almost all the employees of the organisation, which can play a very negative
role in the organisation's climate, culture and this happens even in banks as well. Therefore, there
must be some kind of weekly entertainment or some extra presents&perks etc. so that the
employees doesn't get depressed or they must not have a feeling that they are having a mental
torture because studies and researches shows that almost 35% people were having symptoms of
stress at work.
Loyalty degradation:- Generally this point can become a very painful problem for any
organisation that their employees are loosing faith in their organisation and if not cured then
there could a problem of higher employee turnover ratio, therefore companies must do something
to increase their employee's motivation (Cucinelli, 2015).
M1
Burke-Litwen model – this model includes external environment that makes an
organisation to change its mission , culture, leadership and its operating strategies. Bruke-liwin
model provides an effective strategy to manage different organisation planned. Also its provides
an effective strategy to manage organisation change, it has twelve dimensions identified by it are
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