HND Business - Understanding and Leading Change Report - Module Report

This report delves into the intricacies of understanding and leading change within business contexts, primarily using Sainsbury's as a case study. It begins by examining the impact of organizational changes on the strategies and operations of two companies, Sainsbury's and ASDA, highlighting the drivers of change such as human resource management, customer demands, technology, and government policies. The report then explores how internal and external factors affect team and individual behaviors within organizations, including technological advancements, competitive pressures, social shifts, and performance issues. It further investigates measures to mitigate the negative impacts of change, such as training programs, fostering positive behaviors, effective communication strategies, and leveraging social media. The analysis extends to identifying barriers to change that influence leadership decision-making. Finally, the report covers various leadership approaches and models employed to navigate change effectively, offering a comprehensive view of change management in a business environment.

Understanding and Leading
Change

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................4
P1. Impact of changes on the strategy and business operation of two organisations..................4
LO 2.................................................................................................................................................6
P2. Internal and external changes which affects the behaviour of team and individual in the
organisation..................................................................................................................................6
P3. Different measures taken to reduces the negative impacts of changes on the behaviour of
organisation..................................................................................................................................8
LO 3.................................................................................................................................................9
P4. Different barriers to change and how they affects the decision-making of leadership.........9
LO 4...............................................................................................................................................11
P5. Different approaches and models of leadership in the organisation....................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Understanding and leading change states that the people are prepared to face the problem
at the time of implementing the change in the business. Those people who participated to make
changes in the business could evaluate the process of changes and issues of political,
psychological and organisation which is happened in the business. They make their effective
efforts to identify factors which brings successful changes in the business. The determination of
leading change refers to the activity of the whole team so they perform effectively to make the
effective and efficient changes which leads to the success and growth of the business.
This report determine the leading changes in the business Sainsbury which is the
multinational company of supermarket. It is the third largest company which sales variety of
products and services to their customer. The headquarter of Sainsbury is at the London, UK.
This report determine the impact of changes on the strategy and operations of two
organisation. There different ways in which internal and external changes affects the behaviour
of team and individual in the organisation. This file includes different measures to reduces the
negative impact of changes in the business. There are different barriers of changes which
influence the decision-making process of leadership. Various approaches of leadership are used
to deal with the changes in the company.
LO 1
P1. Impact of changes on the strategy and business operation of two organisations.
There re different impact of organisational changes in the business of the two
organisation which are discussed below:
DRIVERS OF
CHANGES
SAINSBURY'S ASDA
Human
resource
HR management plays vital role in
organization who plays various
functions such as planning, organizing,
directing, controlling and coordinating.
Hr management makes strategy so that
organization enables to achieve
economical scale (Chu, 2016).
While ASDA also retail company
which also trades groceries as
general merchandiser. In company
HR management isn't effective. For
example employees unable to
enhance sells of product, in that
state management introduces selling

Sainsbury's is retail company where
HR management is more effective. For
example HR introduces new selling
strategy for employees where they can
sell large number of products to
customers. Through the strategy
organization enables to enhance brand
value in company. Thus, kind change
leads changes in employees operation
because they have to changes their
selling methods.
strategy, due to change employee
performance becomes change
because they don't get proper
guidance. Thus, organization
doesn't get profit in company.
Customers Customers are important driver who is
a responsible for change because they
promote product in market. For
example now time people become
health conscious where they want such
kind groceries which makes them
healthy and keeps stay free from
germs. That why they start to demand
for organic food. Due to this
Sainsbury's gets negative impact on
company because management have to
change their strategy and replace
goods with organic products. Such
kind changes leads loss in company
and reduces employees performance.
While ASDA also retailer company
which retails food, non-food item in
super market. Organization keeps
limited stock in warehouses and
keeps flexible changes in products.
For example due to health concern
customers demands for organic
food where organization to do
changes in their products strategies
and gives values to customers by
meeting their objectives (Chuang,
Jackson and Jiang, 2016). Thus,
kind change enhances employees
operation while organization
recruits number of employees at job
place to reduce workload and raise
efficiency at job place.
Technology
development
Sainsbury's gets positive aspect of
technology development where it
ASDA gets negative impact of the
driver because it requires large

leads drastic change in strategy and
operations. For example organization
takes advantage of internet in retailing
sector. Company enables to cover
large number of customers by
providing online services of food item.
To enhance employees efficiency at
workplace manager organizes training
classes where trainer makes them
understand how to operate. Thus
organization gets positive impact in
company.
amount investment. Organization
utilizes technology to retail their
products but unable to execute due
to high cost. Thus it disturbs
management strategy of selling.
Beside of these employees'
performance becomes down due to
lack of knowledge about software.
Due to new technology organization
unable to retail products at wide
scale.
Changes in
government
policies
It plays important role as driver in
organization where it gives impact on
employees and company. If an
organization retails their products
under government policies then
organization gets profitability in
company (Clemons, and et.al.,2016).
For example government recruit's job
for those peoples who don't have job
or doesn't get platform to perform
themselves better. While sainsbury
takes advantage of these policies
because organization needs high
productivity of employee so that they
can enhance demand of product by
offering best services at job place.
Where government gives supports to
organization. Thus, it leads beneficial
changes in company and management
While ASDA gets impact from
government policies because
government recruits job vacancies
for unemployed peoples while
organization takes advantage and to
do changes in selection criteria to
choose appropriate employees for
particular position. It leads changes
in organization strategy and raise
operation of recruitment. Thus,
organization have to give more
time. Such kind changes leads
gives impact on selling strategy
because organization have to give
training to make them understand
how to give values to customers at
workplace.

recruitment operations.
LO 2
P2. Internal and external changes which affects the behaviour of team and individual in the
organisation.
In the workplace of the business any kind of alteration is taken place is known as the
changes. Because of the internal and external forces in the sainsbury changes will happen.
Structure and process will be modifies of the particular system its is the process of changes.
These internal and external drivers influences the behaviour of the organisation team and
individual in the business activities. These forces are explained below:
Technological:
Sainsbury adopts the new and advanced technology in their business in the to change the
process and planning of the production so that it will increase the quality of the products and
satisfied the needs of the customer. For the prop[er functioning of the business operations there is
need of the new and advanced technology which helps to maintain the effective image of the
brand (Freixanet, Monreal and Sanchez-Marin, 2018). Changes in the technology of the
organisation improves the level of performance of the employees so that they work effectively
towards the objectives of the sainsbury. The leader provides the training to their employees about
the new changes in the technology which enhance the growth of the team. The leader changes
the new styles of the leadership which makes the better decision of the company success.
Competitive pressure:
There is the rapid increases in the level of the competition at the international level and
company faces lots of challenges because of this pressure there is need to changes the strategies
and policies of the business which helps to make the good presence of brand at the global level.
Making the presence of the business at the international makes the people of the sainsbury more
concerned about their work because it also increases the chances of their personal growth. The
leader have to take the effective decision and motivates the employees by giving rewards and
fulfilment of their needs. So they makes the good team which helps to get the benefits of the
competition.
Social changes:

As per the changes in the trends of society company have to changes in the activities of
business. Sainsbury changes their products and services as per the needs and wants of the
customer which increases the profitability of the business. These changes force the teams and
individual to start the market research which gives the information about the demands of the
people about the changes in the products and services. Leader also changes their policy and
strategy and adopts the new approaches of leadership as per the social changes in the business.
Low performance:
It also initiate the business to makes changes in their operations to increases the
performance of the employees. The leader motivates the team and control their activities which
does not provides the profits of the company (Hillson, D. and Murray-Webster, 2017). Training
and development programmes managed by the leader in the Sainsbury which improves their
skills and understanding and forces to improves the performance if they wanted to achieve their
personal goals.
Structural changes:
It includes changes in the design and structure of the organisation to attract the customer.
This will helps to improves the profitability of the sainsbury and gains the cost benefits. To
increases the cost of the business there is need to make changes in the structure and design of the
company. The leader makes their team to adjust in the new design and structure and introduces
the new strategy and policies which helps to achieve the growth and success of the business
(Subedi, and et.al., 2018). This changes in the company will affects the strategies and policies of
the leader which is used to increase the image of the brand. The individual also affected due to
this changes because their concentration towards the gaols will increases.
P3. Different measures taken to reduces the negative impacts of changes on the behaviour of
organisation.
To minimize the negatives effects of the changes on the business Sainsbury apply various
measures which helps to improve the business operations. The important measures which is
taken by sainsbury are discussed below:
Training:
Company organise the training programmes so that the employees could develop and
learn new skills and knowledge. The leader of the sainsbury prepare the people of team for
change by with good experience and skills. These training and preparation helps the employees

to adjust easily in the new roles and responsibilities which is given by the leaders. The
employees improve their performance by proper training and development of the employees
(Hirsh, Å. and Bergmo-Prvulovic, 2019). Training gives the full knowledge and understanding of
the new changes adopted by the company.
Positive behaviour:
In the working environment of Sainsbury the positive behaviour of the leader and their
employees make the changes effective. The manager must maintain the workplace profitable
which makes the behaviour of the people positive towards the changes in the organisation. The
employees accepted the changes ion the operations of the company when the manager maintain
the positive relation at the workplace. The employees get motivated and make extra efforts in
minimizing the negative impacts of the changes in the business
Communication:
Changes in the business creates uncertainty in the business and it is the biog issues for the
resistance to change. So communication is very essential to minimize the uncertainty which is
happened due to the changes. Sainsbury uses different channels of communication in their
business such as email, phone call etc. so it makes possible to communicate change in the
activities of the business (Horton, and et.al.,2017). Because of the loss in the profits of the leader
communicate all the failure and success of the task and project to employees so they are aware
about the negative impact of changes in the business activities.
Social media platform:
It is the important factors which facilitate change in the business operation of sainsbury.
Social media helps to achieve the goals and objectives of the business by attracting the large
number of employees towards the company (Skiba, and et.al., 2016). Changes in the products
and services will be promoted with the helps of advertisement in the social media and gain the
large base of the customer. It will increases the sales and productivity of the business and helps
to reduces the disadvantages of the changes on the sainsbury.
Storytelling:
When the organisational changes take place then it is the most important tool for the
sainsbury to manage the change in the working environment. The fear and uncertainty cannot be
eliminated by the leader at the time of change in the business. The leader tell the story to their
employees so that they take advantage and benefits of the changes.

Involvement:
The manager of sainsbury ask their employees for their ideas and opinions in the process
of planning the organisational changes. Involving the employees in changes so they understand
the various reasons and supports the changes and their ideas in the business. The employees get
motivated and accept the changes positively because of the involvement (Mahon, 2016). It could
save the time and money of the organisation for inviting the expert who take the decisions and
increases the sales and profits of the business. Due to changes the company faces lots of losses
and reduction in the profits and sales so the involvement of employees gives better ideas and
solution to overcome the problem of the business from negative impacts of the changes.
LO 3
P4. Different barriers to change and how they affects the decision-making of leadership.
Barriers:
There are lots of barriers when the business introduces the changes in the business
operations. These barriers of change affects the decision making of the leader and also influences
the sales and profits of the Sainsbury (Sinelnikov, Inouye and Kerper, 2015). Organisation try to
minimize these barriers of changes so that they easily works to achieve the goals and objectives
of the business. Because of these barriers of change the effective and efficient planning of
changing the production process of business in the Sainsbury creates difficulty. So these barriers
are explained below:
Resistance to change: Some people in the company does not accept the changes in the
organisation easily because they are not comfortable with the new process and strategy of the
structure of the company. It doesn't matter how logical and effective the new changes is for the
company and individual but the employees creates resistance.
Lack of communication: For the success and growth of the changes in the organisation
communication must be effective and efficient. The failure of the successful implementation of
the changes in the company is due to the clear communication in the organisation. In the
management of change in the sainsbury communication is the most important part in the
implementation and planning of changes. In the initial stage of planing the changes in the process
of production it starts with communicating with the employees (Nielsen and Taris, 2019).
Implementing the plan and communicating the plan by the management of change are different

with each others. Communicating the process of change to the perfect people by using the right
tools is not sufficient for the achievement of gaols.
Lack of effective directions: When there is lack of proper and accurate direction to the
employees in changing the process of production the communication cannot work effectively.
The business have to first clear the objectives and goals of the business
Cultural barriers: There are lots of people working in the business of the Sainsbury
belongs to the different regions of the world so they will not agree will the impacts of the
changes and they also they did not like the way changes are implemented. To solve the problem
of the cultural barriers in the management of change there is need to understand about the
stakeholders in the process of change are and what there thinking is.
Force field analysis
Forces for change
Change to develop the new
planing and policy of the
production process.
Barriers
Political forces Ineffective strategy of
communication
Economical forces Current state are unknown
Low performance Complexity in organisation
Structural changes Cultural barrier
Technological changes High competition
These barriers of organisational change affects the decision-making of the leader in the
company because without proper direction and communication with the employees about the
changes cannot be implemented successfully. Proper communication to the employees about the
changes could makes the effective changes in the policy and planning of production process.
Because of ineffective communication between the employees the leader of the sainsbury cannot
take the decision related to success and growth of the business. Resistance of change by the
people of organisation creates the problem in sharing the ideas and facts about the changes in the
organisation (Olson, and et.al., 2018). To maintain the trust about the changes ion the minds of
the employees is difficult for the leader and they cannot take the accurate decision related to
increases the profits of the business.

LO 4
P5. Different approaches and models of leadership in the organisation.
In the business of Sainsbury there are different approaches of leadership which helps to
deal with the changes in the business and leads the business to success. Proper leadership style
makes the employees more productive by improving their style of working in the business.
Various models and approaches of leadership Sainsbury are explained below:
Authentic leadership models:
This approach of leadership states that the awareness of the leaders which helps to
maintain the positive relation with their employees and encourages them in the correct way to
achieve the goals of the business. In the business of sainsbury when the implement any changes
for the future growth this style of leadership helps them to achieve the goals. By using this style
of leadership the leader of the sainsbury share the success and failure with their employees so
that they implement effective changes in the business. When the changes in the organisation
taken place authentic leadership play an important role because they other with self aware and
core values of the business (Paulin and Suneson, 2015). These leader uses the skills of grounded,
transparent and responsive as per the needs and wants of the team members. With the help of
transparency which maintain trust between the employees and leader. At the time of changes in
the business activity of sainsbury there is need to communicate all the negative and positive
aspects of the workplace to the member of team by the team members. The leader is also
responsive and they aware about the needs of the employees and changes in the working
environment of the sainsbury.
Situational leadership:
As per the situation the leader adjust their style to get the work done which helps to reach
the success and growth. When the changes in the business of Sainsbury situational leadership
style have four types of development programmes for the employees. Employees develop their
skills and motivation with the help of different development levels. There are the four different
style such as telling, selling, participating and delegating in the business. The leader maintain the
effective working environment in the business of Sainsbury. At the time of organisational
changes the leader provides the specific supports to their employees so they better in their
business. For performing the roles and duties of employees leader provides the support which
increase the morale of the employees in the business (Razmerita, Kirchner and Nielsen, 2016).

So Sainsbury uses situational leadership which maintain the supportive environment for the
people with all the skills and knowledge levels. This supportive environment help to increases
the productivity of the business and makes the effective image of the brand in the minds of the
customer. Under this leadership approach the leader provides training to their team, member so
they gain the better and effective knowledge which helps to reach the targets.
Laissez-Faire leadership:
The leader have the right to take all the decision and complete the task on time. With the
help of this leadership it solve the issues, manages the projects and disagreement are resolve in
the Sainsbury. When new and innovative changes are implemented in the wrong directions then
this style of leadership motivates the employees to make the changes effective which leads to the
growth of the company (Rittle-Johnson and Schneider, 2015). The leader are open minded they
discuss all the aspects of business with the team member make them profitable in the future.
CONCLUSION
In this report it has been explained how leader promotes employee's in company so that
organization enables to get positive aspect in company. This report has been concluded different
drivers such as customers, technology development, changes in governmental policies and
human resources etc. and its impact on changes of organizational strategies and operations. This
report has been evaluated internal and external drivers which leads changes in leadership, team
and individual behaviours within organization's. This report has been covered different barriers
which influences leadership decision-making in organization. In this report has been addressed
about leadership approaches such as Autocratic, Situational and Laissez- faire leadership and
how they lead changes in organization.